Posted By: Molly Griffin, Marketing Associate

Have you considered upgrading to a SQL server and  Multichannel Order Manager Premium Edition in the past,  but put it off for some reason? Now is the time to reconsider that decision and join us for a webinar tomorrow, January 26. Click here to register now! If you’re looking to streamline and automate business-critical processes while gaining stronger business intelligence, scalability, and performance to drive revenue growth in 2012, this webinar is a must-attend event. We’ll show you how Multichannel Order Manager (M.O.M.) Premium Edition works with Microsoft SQL Server to provide the most advanced solution for your business.

You’ll be able to effectively handle order import, inventory management, order fulfillment, and order processing automation while handling all transactions at greater efficiency. Join us to see for yourself how you can improve your businesses productivity with a dynamic, completely scalable solution with multi-user access, 100% uptime, faster processing and greater visibility into business operations.

By attending this Webinar, you’ll also learn how to:

• Implement a solution that continues to grow with your increasing business needs
• Handle your transaction volume now and as you continue to expand
• Protect your critical eCommerce and multichannel operation information
• Provide in-depth reports across your entire eCommerce and fulfillment operation
• Maintain large files in additional areas from customers to inventory
• Receive up to a $7,500 credit to offset your SQL Server investment

Posted by: Michael Nardini, VP of Customer Satisfaction

Due to the release of the 2012 USPS shipping rates, Dydacomp released the newest bi-weekly executable  on Sunday (two days early)to ensure that the USPS rates are up-to-date. This release includes both fixes and enhancements to improve  your Multichannel Order Manager system as well as the  lastest USPS shipping rates.

The newest release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 01.22.12) includes:

• Latest 2012 USPS Shipping Rates
  • M.O.M. v8 users will find the addition of a new USPS shipping method called Priority Mail Regional Rate Boxes. These are best used for small packages being shipped a short distance.  The packages must be within the weight range (Box A 15 pounds, Box B 20 pounds, and Box C 25 pounds) and can’t contain hazardous material.  Delivery is normally within 2-3 days.
• Improved integrated packing slips (L-Form, G-Form, etc.) for batches of 300 or more orders that are sent to the FedEx Ship Manager Server
• Resolves the issue with emailing summary copy of invoices and quotations for M.O.M. v8 users.
• Improved custom purchase order emails

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with HighJump TrueCommerce EDI Solutions Group, a global provider of supply chain management software and Electronic Data Interchange (EDI) solutions. Dydacomp’s Multichannel Order Manager (M.O.M.) users will be able to leverage TrueCommerce EDI Platform to exchange transactions across a wide range of industries including retail, banking, healthcare and government.

As the preferred EDI solution for Dydacomp, TrueCommerce EDI Solutions enables M.O.M. users to easily comply with EDI requirements, while making their overall eCommerce and multichannel businesses more efficient. It includes Transaction Manager™ EDI translation software that translates information from an accounting system into the EDI format, data mapping that allows the accounting system to sync with a customer’s system, the transaction network needed to send and receive EDI transactions, and ongoing EDI support and maintenance services.

“Our goal at Dydacomp is to deliver solutions that streamline and automate processes,improve efficiency, and increase revenue for our users,” said Fred Lizza, CEO of Dydacomp. “With this new partnership, our clients can integrate a robust, complete EDI system with M.O.M. This adds flexible features for M.O.M. users that facilitate their ability to run their businesses to meet their unique needs.”

M.O.M. is the leading integrated eCommerce and PCI compliant order management software built for eCommerce, multi-channel and distribution businesses. It effectively handles order import, inventory management, order fulfillment, and order processing automation for efficient commerce management.

“The TrueCommerce EDI Solutions Group is focused on making EDI painless and helping businesses streamline their order transactions to their customers,” said Russell Fleischer, CEO of HighJump Software. “As the preferred EDI partner of Dydacomp, more users will experience the benefit of EDI and multichannel distribution processes.”

About HighJump Software Inc.
HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries.

Posted by: Christine Amodio, Dydacomp Technical Writer and Trainer

Dydacomp has just mailed the most recent Address Correction Validation Module (AVCM) update so keep an eye out for the disk in the mail. All M.O.M. users with ACVM should keep an eye out for the update in the mail. The January 2012 release from the USPS will provide the most accurate addresses to date and ensure that your orders are shipping to accurate locations. These updated addresses will be valid for three months until we send out the next batch of updates in March 2012.

Don’t have ACVM module for your M.O.M. system? The Address Correction and Validation module (ACVM) will compare key-entered, imported shipping and mailing addresses against actual USPS® data in real time. This comparison will help ensure that all of the addresses you send packages to are valid and accurate.

Address correction fees can end up costing your business about $15 per mailing adjustment. These fees can leave you frustrated and with the decision whether your business will simply absorb the costs or charge your customer.  ACVM also allows your business to avoid shipping delays due to inaccurate addresses to ensure your customers receive their orders on time. The ACVM service can be used not only on individual addresses but to validate target customer lists created in the List Management Module (LMM). There are a number of necessary expenses needed to run your business, but address correction fees should not be one of them.  Avoid shipping address issues before they arise with the Address Correction Validation Module.

With ACVM you can:

• Standardize Addresses for Quicker Parcel and Mail Delivery by Using USPS® Approved Abbreviations and Spellings
• Add & Correct Zip+4 Information
• Reduce Carrier Imposed Address Correction Charges
• Improve Customer Service
• Ensure Deliverability of Important Mail Such as Invoices, Statements and Renewal Notices
• Shrink Postage and Promotion Piece or Catalog Waste Attributed to Bad Addresses
• Maintain Vanity Addresses
• Eliminate Unnecessary Returns and “Bad Will” Resulting From Inaccurate Data Entry and Incorrect Shipping Addresses
• Perform Address Matching and Delivery Point Validation (DPV) Updated 6X Each Year
• Use LMM Integration to Correct and Standardize Addresses for Mailing Campaigns

For more information about Dydacom’s ACVM module, click here. To contact sales to learn more about adding ACVM to your M.O.M. system today at (800) 858-3666 or email us at sales@dydacomp.com.

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a strategic partnership with Magento, the world’s leading open-source eCommerce platform. This partnership reinforces Dydacomp’s ability to provide Magento users with its industry-leading SMB commerce management solution, Multichannel Order Manager (M.O.M.), to automate and improve their online business operations and overall efficiency.

“Magento has quickly become the eCommerce solution of choice for merchants of all sizes, including over 100,000 small to medium-sized businesses looking for an affordable, fully functional and attractive eCommerce site,” said Fred Lizza, CEO of Dydacomp “As these businesses grow, they need to integrate an order, customer and inventory management solution to successfully operate in the competitive multichannel market. The addition of Dydacomp to the Magento Partnership Program solidifies our ability to provide these vital management functions to Magento users and continue to be the commerce management solution of choice for multichannel merchants.”

M.O.M. Version 8 offers the ability to seamlessly integrate with Magento Go, Community and Enterprise Editions via its open API or using the BizSyncXL extension from Freeportway available on Magento Connect. This integration provides Magento users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Magento allows users to create powerful and graphic-rich eCommerce sites that result in higher conversion rates. As a direct result of these increased sales, eCommerce businesses may need more capabilities than Magento’s stand-alone shopping cart. This is where M.O.M. steps in to integrate order processing, payment processing, inventory management and shipping in one efficient multichannel solution at prices small and medium-sized merchants can afford.

“We are excited to have Dydacomp become a member of our Industry Partner Program. M.O.M. enables Magento merchants to leverage their investment to grow and become more efficient in the back office,” said Phil Robinson, Vice President of Business Development at Magento.”This Extension facilitates the integration between Magento’s eCommerce platform and M.O.M.’s backend functionalities to create a user-friendly interface merchants can continually rely on to run daily business operations.”

About Magento
The Magento eCommerce platform serves more than 110,000 merchants worldwide and is supported by a global ecosystem of solution partners and third-party developers. Magento is a feature-rich, open-source, enterprise-class platform that offers merchants a high degree of flexibility and control over the user experience, catalog, content and functionality of their online store. Magento Enterprise, the company’s premiere solution, enables mid- to large-sized merchants to build and run world-class online stores. Magento Enterprise has been adopted by thousands of the world’s leading merchants and brands. Magento Go, the company’s hosted software-as-a-service solution, provides small merchants with the tools to help them succeed online – from payments to inventory management.

In 2011, Magento was acquired by eBay Inc. and became part of eBay’s X.commerce business unit. Magento is based in Los Angeles and employs more than 375 people worldwide. For more information, visit www.magento.com.

Posted by: Bob Auerbach, Senior Solutions Specialist 

It was a strong end to 2011 with eCommerce sales increasing 15% over the previous year. And now it looks like 2012 may be off to a promising start. If you  are ready to committee to  building your business for the future? One way to prepare your business is to upgrade to the Premium version of Multichannel Order Manager which relies on the Microsoft SQL Server as the powerful database platform.

What is SQL? SQL stands for Structured Query Language and is the world’s standard database platform. The Premium Edition of Multichannel Order Manager provides the power small and business can rely on to handle advanced order processing  and inventory management. The SQL database adds high-end refinements to the powerful and popular feature set of the Enterprise Edition of M.O.M. These important features provide your business with high levels of performance, availability, and security while delivering more productive management and development tools.

M.O.M. Premium Edition will provide you with the resources to create and maintain extremely large sized files. If you consistently process hundreds of orders a day or more, M.O.M. Premium Edition is suited to handle your transaction volume now and as you continue to expand.  It also provides your business operations with the bullet proof database required to ensure that no individual files can be deleted or corrupted. You will also receive unlimited access to the M.O.M. data to allow IT personnel to update data tables without the risk of corruption or loss of data integrity. If your online business is growing and becoming more demanding in terms of technology, then M.O.M. Premium Edition is the solution for your business.

Some of other key benefits you’ll gain by utilizing the power of M.O.M. Premium Edition with SQL Server include the ability to:

• Achieve end-to-end, cross-channel commerce management
• Effectively  and accurate inventory management across all channels
• Improve customer management and service to boost sales
• Integrate purchasing and receiving
• Handle your transaction volume now and as you continue to expand
• Protect your critical eCommerce and multichannel operation information

If you’re looking to gain stronger business intelligence, scalability, and performance to grow your business in 2012, this is the way to achieve it. What better way to start the new year than to implement these high performance tools and drive growth for your business! Want to learn more about M.O.M. Premium Edition and SQL Server, attend our upcoming Webinar on upgrading to M.O.M. Premium on January 26 at 2:00PM EST. Just click here to register now.

Posted by: Molly Griffin, Marketing Associate

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

“Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

• Increased support staff by 10 percent
• Added a “customer service” layer to inbound support, designed to address more issues on the first call
• Shifted answering of support calls during normal business hours back to our NJ-based support center
• Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
• Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

Posted by: Michael Nardini, VP of Customer Satisfaction 

Now that the holiday season is over, Dydacomp will resume the update schedule in which our developers will provide important M.O.M. enhancements and bug fixes in a M.O.M. update every two weeks. These updates are targeted to help improve Multichannel Order Managers functionalities from order entry to inventory management. The newest bi-weekly executable is now available for download on the support section of our website and is the first M.O.M. update for 2012.

Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users that the Dydacomp Development team has been working on over the busy holiday season.

This week’s executable (dated 01.10.12) includes:

• New stock item alert message that will prompt M.O.M. user to review actions before storing  any changes to prevent users from accidentally inserting a negative unit cost
• Resolved previous issue that caused the gift message to be removed when user clicked on the “Hold controls” icon
• Improvements to the  Order Export wizard
• Updates MAXI code to improve integration with  UPS
• Assemble Kit Function now will process orders based on available inventory on site
• Addition of phone masking for Alternate or Fax numbers in customer look up screen
• Enhances the synchronization between Blackthorn/eBay and M.O.M.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Posted By: Dydacomp Staff

Mark Brandwein brings over 25 years of successful sales experience in software.

(Parsippany, NJ) - Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the appointment of Mark Brandwein as Vice President of Sales. He brings more than twenty-five years of successful sales experience in computer software and technology.

Mark is responsible for building Dydacomp’s sales organization in the U.S. and U.K. to drive new revenue growth for the company’s Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce management solutions. “This is a very exciting time to join the Dydacomp team and I’m looking forward to helping the organization grow even more. I know there’s a tremendous opportunity out there for small and mid-size merchants looking to increase efficiencies, boost productivity, and streamline and automate business-critical processes. In addition, as we explore on-demand initiatives, we will be able to revolutionize commerce management for these businesses,” said Mark.

“Mark joins Dydacomp with a very strong background in sales leadership to help build our world class team. We’re looking forward to his contributions as he takes advantage of our strong reputation and new partnerships to increase sales,” said Fred Lizza, Dydacomp CEO. “His experience selling both software and software-as-a-service solutions is a strong asset for us now, as we grow our sales team, and in the future.”

Prior to joining Dydacomp, Mark was the Director of Sales for the Americas for Infragistics, the world leader in software tools for user-interface development, where he was responsible for over $20 million in annual revenue. Prior to Infragistics, Mark held several sales leadership positions, including Sales Manager at PGI, Director of Sales at ALK Technologies, Sales Manager at Pitney Bowes, Regional Sales Manager at Sharp Systems, and Major Accounts Manager at Dell.

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at Support@Dydacomp.com and via phone at 973-237-0300.