Posted by Nicole Almanzor, Dydacomp Technical Support
I just got off the phone with someone who works for an online retail company which provides 24/7 customer service. When she called Mail Order Manager Support, she briefly mentioned that she had been waiting for our office to open because she needed to call about resetting her password. She accidentally locked her account and couldn’t get it in. I asked her to get an account with owner/operator rights and use that to log into Mail Order Manager – go to Maintain -> System Information -> User Security Profiles –> User Profiles – double click on her account and hit the reset password button.
She did as instructed and was able to reset her M.O.M. password. In addition to that, I told her that she did not need to wait to get us on the phone to get the answer to her question. I asked her if she knew that we had a Dydacomp Support website and that it has a searchable Online Knowledge Base that they can use to find solutions to common issues.
She said she didn’t know this existed and asked me how to get there. I instructed her to log into Support at http://support.dydacomp.com and click on “Knowledge Base” under Expanded Support on the left hand side of the page.
I shared with her that this has been very helpful to some of our customers who don’t have the time to call us or for those who are operating 24/7 like her. She was very pleased about it and said she would check it out! If you haven’t already, take a look at the Online Knowledge Base. It’s a great resource that is available to you at any time!