Downloading Previous Orders from SiteLINK
Posted by Christine Amodio, Technical Writer and Trainer
A customer recently told me they had a power outage while downloading orders from their SiteLINK store. Some orders made it into Mail Order Manager, but some orders did not. I advised them they can go to their SiteLINK admin page to get order download files from previous downloads. They were happy to see there is a way to recover orders so they didn’t lose the sale and ensure customer satisfaction. Once the order file has been downloaded from the admin page, it can be imported with M.O.M.’s import/export module.
Watch the video to see how to get a previous download file from SiteLINK.
http://www.youtube.com/watch?v=XnvvfZ2FbM4
Tags: Dydacomp, dydacomp technical support, ecommerce, M.O.M., mail order manager, mail order manager support, sitelink
