All ACVM Issues Resolved

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

On August 8, 2011 a notification was sent by Dydacomp  informing all users that the fix for the Address Correction and Validation Module (ACVM) was available.  The resolution was to update M.O.M. with the program update released on August 5, 2011 (executable build date of 08/03/11).

As a result of changes in the August 2, 2011 program update (executable build date of 08/01/11), some users reported intermittent issues when validating addresses upon import. Those issues that were encountered met specific conditions that may not apply to all customers. These users were given a temporary resolution.

Dydacomp has resolved this issue in the latest program update released August 10, 2011 (executable build date of 08/10/11). It is recommended that all users update their M.O.M. system.  Please make a successful backup prior to updating M.O.M.  Download the newest executable by logging into the support section of Dydacomp’s website.

Thank you for your patience and we apologize for any inconvenience this issue may have caused. If you have any questions or concerns, please contact Dydacomp Technical Support.  The Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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