Archive for the ‘Multichannel Order Manager’ Category

Latest M.O.M. Update Now Available

Tuesday, February 21st, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The latest Multichannel Order Manager   update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 02.21.12) includes:

  • Resolution for error that occurred when attempt was made to filter the Batch Order Making Utility orders by Demographics.
  • Corrected issue with UPS next day Saturday Delivery to ensure that it printed on the UPS barcode summary
  • Acceptable numbers have been added for Diners Club and Discover cards.
  • Resolution to ensure Add Special Pricing to products pulled up any products like 9.99 and 14.99 etc.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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The Top 5 Business Issues You Need to Fix Today

Friday, February 17th, 2012

Posted by: Molly Griffin, Marketing Associate

2011 was a record year for eCommerce sales as companies achieved double-digit growth compared to 2010. U.S. e-commerce sales totaled $194.3 billion in 2011, up 16.1% from $167.3 billion in 2010, according to an estimate released by the U.S. Commerce Department.

But merchants expand online business and sales increase, some businesses struggle due to inadequate eCommerce sites that fail to meet customer expectations. These issues can arise when eCommerce sites lack the synchronization needed to ensure a seamless online shopping experience. Not even the top retailers can avoid all issues completely. Electronics provider Best Buy had to cancel orders from November and December due to a system error, leaving holiday shoppers scrambling to find gifts in time. Learn how accurate inventor management, customer management, seamless order processing, and more can help you prevent issues from arising in your business.

Join us for a webinar to learn the top 5 business issues you need to fix now on Thursday, February 23rd at 2pm EST. If you want to ensure that your business is running smoothly and able to capitalize on the projected growth in 2012, this is a must attend webinar. Citing data from the $4 billion in annual multichannel sales from Dydacomp’s merchant community, this event will expose the five key issues that you have to address in order to successfully drive new sales, grow your customer base, and experience that double-digit growth.

By attending this webinar, you’ll find out:

  • More effectively market to your customers and prospects
  • Smash through the bottlenecks that are standing in the way of growth
  • Transform your customer service team into knowledge workers
  • Streamline key processes to dramatically boost productivity

 Title: The Top 5 Business Issues You Need to Fix Today

Date: Thursday, February 23rd

Time:2:00PM – 3:00PM EST

Register now!

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Join me at the Direct Xchange Conference

Wednesday, February 15th, 2012

Posted by: Fred Lizza, Dydacomp CEO

I’m attending an interesting upcoming event, and I wanted to share those plans with you as well as facilitate the process of registering if you are planning to attend.

Are you interested in discovering the hottest 2012 mobile marketing trends for multichannel retailers and future trends that might affect your business over the next 10 years? Do you feel your business could benefit from the opportunity to network with the industry leading direct marketers and other successful etailing leaders?

That’s why I registered to attend this event, being held in Boston, MA on March 14-16,2012 at the Direct Xchange Conference by NEMOA. The National Etailing& Mailing Organization of America (NEMOA) is a non-profit trade organization serving catalog and etailing companies and industry service providers.  I’m sure many of you are members already.

This conference is ideal for all multichannel retailers looking to expand on current mobile marketing campaigns and learn new strategies and marketing techniques that will help lead to higher conversions, increased customer loyalty and improved customer engagement.  Click here to register today.

Title: Direct Xchange Conference by NEMOA.

Date: March 14-16, 2012

Location: Boston, MA

Register Here

If you are planning to attend, let me know and we’ll see if we can arrange a time to meet. I look forward to seeing you there!

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Learn How Accurate Order Management Can Enhance Your Ecommerce Site

Tuesday, February 14th, 2012

Posted by: Molly Griffin, Marketing Associate

To keep up with the competitive eCommerce landscape, its important to keep your eCommerce site running as efficiently as possible. Dydacomp has partnered with Freeportway to offer Magento merchants the back office order processing needed to improve order management and order fulfillment. Magento is a powerful solution that meets your unique shopping cart needs, but if you want to streamline and automate your business processes, control your inventory management across all channels, increase efficiencies, and drive new sales, you might need more.

Join us for a webinar on Thursday February 16,2012 to learn how you can implement a complete order management solution to seamlessly intergrate with your Magento eCommerce site. Learn how Multichannel Order Manager and Freeportway will help you drive business growth by integrating the most powerful order management solution for Magento. You’ll gain insight into the ecommerce landscape, discover key areas that need to be addressed by your business, and learn how M.O.M. for Magento is the right solution for you.

By attending this webinar, you’ll learn:

  • How to effectively handle order import, inventory management, order fulfillment, and order processing automation
  • Steps you can take to prevent fraudulent orders from shipping
  • Ways you can ensure PCI Compliance
  • Tips for eliminating double entry of order information
  • Methods for improving customer service
  • What version of Magento to choose and the hosting requirements
  • How to connect Magento and M.O.M. to achieve seamless integration

Date:Thursday, February 16th

Time:12:00pm – 1:00pmEST
Register now!

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Enhance Your M.O.M. Knowledge at Dydacomp’s April Training

Friday, February 10th, 2012

Posted by: Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

Dydacomp’s Multichannel Order Manager and SiteLINK eCommerce solutions are jam packed with features to help facilitate order management, inventory management, order processing and more for multichannel merchants. However, many times M.O.M. and SiteLINK users do not utilize M.O.M.’s complete feature set. One great opportunity to receive hands on training on M.O.M. and SiteLINK functionality is at the Dydacomp training seminars.

All are invited to join the next M.O.M. & SiteLINK training seminars being held at Dydacomp  on April 25-27, 2012. The three-day training sessions are run by M.O.M. and SiteLINK experts who know the ins and outs. These experts will provide M.O.M. users tips that enable you to capitalize on your M.O.M. investment, learn more about M.O.M. Version 8 newest enhancements, and master your eCommerce channel with SiteLINK. These training seminars have proven to be beneficial for our clients, especially those who only recently started using M.O.M.. Multichannel Order Manager and SiteLINK eCommerce clients who attended training have seen a significant decrease in the number of basic support tickets (how to questions) they opened and found they contacted Support only when they had more complex questions.

100% of the clients attending the most recent training agreed that they would recommend Dydacomp’s training to any client looking to gain a more comprehensive understanding of M.O.M. and SiteLINK eCommerce. The training offers real insight into the inner workings of  Multichannel Order Manager’s features and how to use them to benefit your small business.

Recent training attendee, Evie Redling from Trappistine Creamy Carmels, was able to gain a better understanding of M.O.M. for her small business out in Dubuque, Iowa. “We were able to learn about ACVM  and how it would make my life a lot easier! If I would have taken this training before our busy time last year I would have saved myself a lot of stress and extra steps.” Trappistine Creamy Caramels  is a small business run by a group of Cistercian Nuns who specialize in caramels (chocolate coated ones too), caramel sauces, Irish mints, Swiss mints and hazelnut meltaways.

Another training attendee Phyllis LeBlanc, from Harbor Sweets, stated, “The most beneficial aspect of this training was being able to develop a working knowledge of the software.” Harbor Sweets is a gourmet chocolate company Salem, Massachusetts. Take a look at their SiteLINK eCommerce store at www.harborsweets.com. Phyllis also added “Overall the training was a worthwhile investment of time.”

If you wish to increase your understanding and knowledge of Multichannel Order Manager and SiteLINK eCommerce, do not miss the opportunity to attend our training session on April 25-27, 2012.

To register, fill out the registration form here or call Dydacomp sales at (800) 858 3666. We look forward to seeing you there!

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Customize Forms to Improve Your Order Management

Thursday, February 9th, 2012

Posted by: Bill Houghton, Implementation Engineer

One popular new enhancement added to Multichannel Order Manager version 8 enables merchants to customize order management and order processing by constructing custom forms. These custom forms help your business to design your own invoice or packing slip the way you want it to ensure you are able to include all the information relevant to your specific customers.

This new feature allows you to easily add logo’s to a form eliminating the need for pre-printing the form.  Add text to a form or change the font of a form.  If you’re handy with code changes, you can add things to a form that may not be available in a prepared invoice or packing slip such as adding a special field or calculation that may not be readily available.

The Report Controls Toolbar  enables Multichannel Order users to Add/Edit information on custom invoices and forms including:

  • Font – Color/Style/Size
  • Labels
  • Fields
  • Lines
  • Rectangles
  • Rounded Rectangles
  • Picture/OLE Bound Control

Don’t miss out on this exciting feature along with  other important new features that can be found in Multichannel Order Manager v8.  In the latest version, we’re also giving you the keys to drive your business with V8 by including powerful features such as an open API to integrate with any ecommerce platform, advanced fraud prevention tools, the ability to increase revenue by connecting to new business channels, and much more! Click here for more information on Multichannel Order Manager v8.

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Latest M.O.M. Update Now Available

Tuesday, February 7th, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. update is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

 This week’s executable (dated 02.7.12) includes:

  • RFM Analysis now correctly updates customer records (via List Management) after setting or changing criteria.
  • Multi-pay is now able to authorize and capture funds when portion of payment is on a credit card.
  • Ensure accurate ship dates at the item level when saving an incomplete order.
  • Adjusted product search screen to ensure that item prices reflect the appropriate number of decimal places.
  • Corrected error that occurred when user attempted to edit bins from purchasing screen.

For a full detail of the fixes included in the update, please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Multichannel Order Manager and Windows 7 Support Tip

Wednesday, February 1st, 2012

Posted by: Kathy Ulloa, Premium/SQL Technical Support Specialist

Many clients have called support asking whether or not Multichannel Order Manager (versions 5.4, 6, 6.2, and 7i) will run on the Windows 7 operating system. This seems to be a major concern for many M.O.M. users and the good news is that all versions of M.O.M. will be able to run on Windows 7. However, there are a few requirements that must be met in order for your inventory management and order processing system to run successfully on Windows 7.

These requirements include:

  1. M.O.M. must be run on the 32 bit platform. If you are unsure if you are operating on a 32 bit system, the quickest way to check is to enter your computer’s Control Panel then System and see on the information if it says C:\Windows\System32 or C:\Windows\SYSWOW6. if  you see Syswow64 is there then they are 64bit.
  2. The Windows user must have full access rights to the momlocal6 or momlocal7 directory and the user must have full access rights to the local foxuser.dbf and foxuser.fpt
  3. Make sure you install and run workstations in compatibility mode. Some users report that they have been successful at installing M.O.M. in servers with 64 bit platform, provided they still follow steps 2&3.  However the Fedex SMS Server module won’t run on 64 bit platforms.
  4. Also remember to check the users firewall/virus scanner, especially if you plan on using the  Auto Update feature. Since M.O.M. is an internal database it can be by-passed in a viral scan and tell the user that you can create a tunnel for M.O.M. and exclude any blocks on the firewall. Bear in mind that the rule applies for any credit card payments that have to be processed in M.O.M. and sent to your merchant account.  The firewall needs to be turned off or else the approval data will not be sent to gateway.  

Please make sure you have a complete backup of your M.O.M. system and test the backup version to ensure you have a fully working copy of all your system data. This will be vital to your M.O.M. system should any issues arise and enable you easily recover your information. For more information on how to backup your M.O.M. system, visit this blog.

If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45pmEST and Fri 9am to 4:45pmEST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Dydacomp News: SMB Merchants Increasingly a Target of Fraud

Tuesday, January 31st, 2012

Posted By: Dydacomp Staff

Fraud protection and increased security measures are more important than ever in today’s busy eCommerce marketplace. Even eCommerce giants, like Zappos, can fall victim to a security breach which often come at a high expense and can have a negative effect on brand image. Protect your business from security breaches and fraudulent transactions by taking important proactive measures to prevent issues from arising.

Dydacomp CEO Fred Lizza recently wrote an article for Retail Online Integration  offering a number of valuable tips for small and medium-sized business on how to avoid fraudulent orders and ensure the integrity of their eCommerce businesses.

“It’s estimated that small and medium-sized businesses (SMBs) lose upwards of $66,000 annually through fraud. An increased awareness of fraud among large merchants has forced fraudsters — those individuals who perpetrate crimes against retailers — to switch their attention to small businesses that provide an easier target because of the lack of safeguards they have in place….”

Click here to continue reading the full and learn how to prevent fraudulent orders from hurting your business.

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Drive Your Business with the Power of M.O.M. and SQL Server

Wednesday, January 25th, 2012

Posted By: Molly Griffin, Marketing Associate

Have you considered upgrading to a SQL server and  Multichannel Order Manager Premium Edition in the past,  but put it off for some reason? Now is the time to reconsider that decision and join us for a webinar tomorrow, January 26. Click here to register now! If you’re looking to streamline and automate business-critical processes while gaining stronger business intelligence, scalability, and performance to drive revenue growth in 2012, this webinar is a must-attend event. We’ll show you how Multichannel Order Manager (M.O.M.) Premium Edition works with Microsoft SQL Server to provide the most advanced solution for your business.

You’ll be able to effectively handle order import, inventory management, order fulfillment, and order processing automation while handling all transactions at greater efficiency. Join us to see for yourself how you can improve your businesses productivity with a dynamic, completely scalable solution with multi-user access, 100% uptime, faster processing and greater visibility into business operations.

By attending this Webinar, you’ll also learn how to:

  • Implement a solution that continues to grow with your increasing business needs
  • Handle your transaction volume now and as you continue to expand
  • Protect your critical eCommerce and multichannel operation information
  • Provide in-depth reports across your entire eCommerce and fulfillment operation
  • Maintain large files in additional areas from customers to inventory
  • Receive up to a $7,500 credit to offset your SQL Server investment

watch-our-webinar-how-to-automate-your



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