Archive for the ‘Multichannel Order Manager’ Category

Multichannel Order Manager Explained

Monday, March 19th, 2012

 Posted by: Dydacomp Staff

As your eCommerce and multichannel orders increase, so do the bottlenecks in your business processes. In order to keep growing, you need to do a better job with inventory management, order management, and order fulfillment while keeping customers happy. From shopping to shipping, M.O.M provides you with the tools to ensure that your inventory is accurately managed and orders are shipped smoothly to ensure high customer satisfaction.

Let M.O.M. help you continue to grow your eCommerce business and expand into new marketplaces to increase your sales.

Want to learn more about what M.O.M. can do for your business? View our latest video to find out how M.O.M provides you with the tools to ensure that your inventory is accurately managed and orders are shipped smoothly to ensure high customer satisfaction.

Not using M.O.M. to run your business?  Start your free trial of M.O.M. by visiting www.dydacomp.com/free

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Join Us For The First Annual M.O.M. and SiteLINK User Conference

Friday, March 9th, 2012

Posted by: Molly Griffin, Marketing Associate

Dydacomp is excited to announce the First Annual M.O.M. and SiteLINK User Conference. This one day user conference will be held June 4, 2012 in Chicago, IL to coincide with Internet Retailer 2012. Don’t miss this opportunity to network with the Dydacomp Executive Team and M.O.M. users from across the country.

The agenda will be focused on providing you with the beneficial information that will help grow your business. You can expect to learn valuable M.O.M. and SiteLINK tips, industry best practices, insight from industry leaders, and much more.

Here is a preview of the list of sessions for the event:

  • Getting the Most From M.O.M.
  • Optimizing Inventory Management
  • What’s New with M.O.M.
  • Improving your Cross Channel Customer Experience
  • Customer Case Study
  • PCI Compliance for the SMB
  • Warehouse Efficiency
  • Coming Attractions / Product Roadmap Discussion


First Annual M.O.M. and SiteLINK User Conference
Date:
 June 4, 2012
Location:
 Embassy Suites, Chicago, IL
Time:
 8:30am-4:30pm CST 
Cost:
 $79 early bird registration by April 30th

Register now!

Three Reasons You Must Attend The  Dydacomp’s User Conference:

1. Gain insight into Dydacomp’s operations & product roadmap, network with Dydacomp’s executive team, hear industry best practices from leaders in the space, and more!

2. Dydacomp focused networking environment meeting M.O.M.& SiteLINK users from across the country and even your local area.

3. Interact with Top Dydacomp Partners, Vendors, and Consultants on location.

We look forward to seeing you there.  Click here to register now!

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Latest M.O.M. Update Now Available For Download

Tuesday, March 6th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction

Michael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 3.06.12) includes:

  • Modified order screen for back ordered items to remove credit card approval text (area is now blank) until items are no longer on backorder.
  • Strengthened Do Not Email connection between SiteLINK and M.O.M. to ensure emails are not sent to customers who select not to receive emails in SiteLINK.
  • Resolved error to ensure that the box label bar code is generated correctly when reprinting packing slips, such as a L Form.
  • New customizable product notation included for items added to an order through an order promotion.  For example, promotions that automatically add a free product with a minimum/maximum order total will display “Complimentary Order Promotion Item: STOCKNUMBER”now.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Pinterest and Your Multichannel Business

Wednesday, February 29th, 2012
Posted by: Molly Griffin, Marketing Associate
What is Pinterest:
Pinterest is a virtual pinboard. On this social networking site, users collect photos and link to products they love to share all the beautiful, funny, helpful, inspiring and informative things they find on the web.
  • Why is it important?
    • On a monthly basis, the number of unique visitors to Pinterest grew 54.6% in January over mid-December levels. Over the past six months, traffic growth has averaged 63.7% month over month. Figures at the end of 2011 saw it growing faster than the likes of Facebook and Tumblr and it featuring in the top 10 social media traffic sites.
  • Why you should get involved:
    • Branding – Pinterest is a good way to build your authority on a popular network. What you choose to “Pin” and share reflects on your business.
    • Social Referral – Many purchasing decisions, especially in the consumer space, are now  heavily influenced by social referrals and recommendations. Everytime someone pins your products or brand, they are also sharing you across their network – driving business to you!
    • Traffic – Pinterest is receiving record  setting traffic growth at the moment. With each Pin linking back to your websites, people are going to be discovering your products and clicking through to your business. There’s significant traffic opportunities if you share the right content your consumers will want to share on Pinterest.

How can you can participate:

Share Original and Attractive Content

  • Feature your best visual content. On Pinterest, a product can be easily noticed when the photo shows quality and creativity. With photos, you don’t have to ask people for feedbacks because it’ll come naturally. Try to reuse visual content you already have. Use a pin to highlight blog posts, new features products, and more. Promoting happy customers is always a great way to increase brand image so try including photos of customers.

Integrate Your Pinterest Account with Social Networks 

  • One of the reasons why Pinterest grew so fast is that logging in was a breeze.  Another thing that creates instant brand awareness for a product on Pinterest is that your Facebook contacts will see what your consumers are liking and pinning on Pinterest via friendfeed.

Stand out as a thought Leader

  • It’s easy to get caught up in “pinning” everything, and repining randomly. But think about what reflects best on your business and what is most likely to appeal to your audience and drive referrals and traffic. You  need to invest the time (especially in the beginning setting it up) and be consistent, pinning and reviewing regularly.

Learn how to use the widgets

  • Pinterest has a “follow button” and a “pin it” button. The follow button allows you to put a link on your site to allow shoppers to immediately follow them on Pinterest. Adding a “pin it” button to your product pages or blog posts will allow customers and readers to pin your products onto Pinterest.

Follow Dydacomp on Pinterest at: http://pinterest.com/dydacomp/

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Dydacomp Announces New Partnership with CommerceV3

Tuesday, February 28th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ)–Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with CommerceV3 (CV3), a dedicated eCommerce platform provider for multichannel merchants. The partnership enables a seamless integration between Dydacomp’s Multichannel Order Manager, the leading PCI compliant commerce management solution for SMBs, and CV3 to sync and manage inventory, order processing, fulfillment and shipping.

 “Dydacomp’s goal is to create comprehensive solutions that produce efficient business processes that will help users grow their businesses,” stated Fred Lizza, CEO of Dydacomp.“Through this new strategic partnership with CV3, Dydacomp continues to take the necessary steps to meet the unique needs of each company. CV3 users now have the opportunity to implement the most complete commerce management solution and M.O.M. users can choose to use CV3’s powerful eCommerce platform.”

The partnership makes it easier for eCommerce merchants to enhance and expand their operations. They can use CV3 to capture and convert online sales while relying on M.O.M. to control back office functionalities. CV3 offers eCommerce tools that users can leverage to create an attractive online presence and increase conversions.

“We are excited about this new partnership. Dydacomp is an industry leader in order and inventory management capabilities for multichannel merchants,” says Blake Ellis, CEO and Founding Partner of CommerceV3. “CV3 users can now capitalize on M.O.M.’s robust feature set without having to worry about making the connection to their successful eCommerce sites.”

The Dydacomp and CommerceV3 partnership will allow all clients to simplify and improve the efficiency of their business processes. The integration provides CV3 users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Dydacomp will also be a sponsor at CV3’s upcoming user conference on March 18th to the 20th in Orlando, Florida. The event will focus on utilizing all of the features and functionality of CV3, marketing opportunities, general business education and meeting with CV3’s partners.

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Beneficial Enhancements Added to M.O.M. v8 API

Friday, February 24th, 2012

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The Dydacomp Development team has added a number of new enhancements to the M.O.M. v8 API in the lastest API update to expand Multichannel Order Manager’s capabilities. The latest M.O.M. API SDK installer is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs. This February 2012 release includes a number of additions to improve integration between your eCommerce platform and M.O.M to help seamless process your online orders.

The February 2012 API Update includes:

  • New Sales Tax Utility
    • Showcases important API capabilities including how the API can be used to perform updates, using XML input files, to national, state, county, and zip sales tax tables.
    • Simplify your tax management for your business.
  • M.O.M. API: Test Connection Utility
    • Used to confirm API has been installed correctly.
  • New Accounting functions
    • Allow export of M.O.M. credit card merchant account information
    • Update sales tax rates for national, state, county, and zip
    • Export sales tax rates for national, state, county, and zip
  • New Order functions
    • Allow PayPal order entry
    • Allow pre-paid credit card order entry
  • New Shipping functions
    • Allow export of M.O.M. shipping methods information
  • Bug Resolutions:
    • Issue with shipping cost override on order has been resolved.
    • Issue with line item price override on order has been resolved.

For more information, download the latest M.O.M. API User Guide on the Support site under the Misc. Utilities section.

If you haven’t upgraded to M.O.M. v8 yet and want to learn more about how M.O.M. ‘s API can help you improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, the Dydacomp Support team is available by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

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Latest M.O.M. Update Now Available

Tuesday, February 21st, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The latest Multichannel Order Manager   update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 02.21.12) includes:

  • Resolution for error that occurred when attempt was made to filter the Batch Order Making Utility orders by Demographics.
  • Corrected issue with UPS next day Saturday Delivery to ensure that it printed on the UPS barcode summary
  • Acceptable numbers have been added for Diners Club and Discover cards.
  • Resolution to ensure Add Special Pricing to products pulled up any products like 9.99 and 14.99 etc.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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The Top 5 Business Issues You Need to Fix Today

Friday, February 17th, 2012

Posted by: Molly Griffin, Marketing Associate

2011 was a record year for eCommerce sales as companies achieved double-digit growth compared to 2010. U.S. e-commerce sales totaled $194.3 billion in 2011, up 16.1% from $167.3 billion in 2010, according to an estimate released by the U.S. Commerce Department.

But merchants expand online business and sales increase, some businesses struggle due to inadequate eCommerce sites that fail to meet customer expectations. These issues can arise when eCommerce sites lack the synchronization needed to ensure a seamless online shopping experience. Not even the top retailers can avoid all issues completely. Electronics provider Best Buy had to cancel orders from November and December due to a system error, leaving holiday shoppers scrambling to find gifts in time. Learn how accurate inventor management, customer management, seamless order processing, and more can help you prevent issues from arising in your business.

Join us for a webinar to learn the top 5 business issues you need to fix now on Thursday, February 23rd at 2pm EST. If you want to ensure that your business is running smoothly and able to capitalize on the projected growth in 2012, this is a must attend webinar. Citing data from the $4 billion in annual multichannel sales from Dydacomp’s merchant community, this event will expose the five key issues that you have to address in order to successfully drive new sales, grow your customer base, and experience that double-digit growth.

By attending this webinar, you’ll find out:

  • More effectively market to your customers and prospects
  • Smash through the bottlenecks that are standing in the way of growth
  • Transform your customer service team into knowledge workers
  • Streamline key processes to dramatically boost productivity

 Title: The Top 5 Business Issues You Need to Fix Today

Date: Thursday, February 23rd

Time:2:00PM – 3:00PM EST

Register now!

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Join me at the Direct Xchange Conference

Wednesday, February 15th, 2012

Posted by: Fred Lizza, Dydacomp CEO

I’m attending an interesting upcoming event, and I wanted to share those plans with you as well as facilitate the process of registering if you are planning to attend.

Are you interested in discovering the hottest 2012 mobile marketing trends for multichannel retailers and future trends that might affect your business over the next 10 years? Do you feel your business could benefit from the opportunity to network with the industry leading direct marketers and other successful etailing leaders?

That’s why I registered to attend this event, being held in Boston, MA on March 14-16,2012 at the Direct Xchange Conference by NEMOA. The National Etailing& Mailing Organization of America (NEMOA) is a non-profit trade organization serving catalog and etailing companies and industry service providers.  I’m sure many of you are members already.

This conference is ideal for all multichannel retailers looking to expand on current mobile marketing campaigns and learn new strategies and marketing techniques that will help lead to higher conversions, increased customer loyalty and improved customer engagement.  Click here to register today.

Title: Direct Xchange Conference by NEMOA.

Date: March 14-16, 2012

Location: Boston, MA

Register Here

If you are planning to attend, let me know and we’ll see if we can arrange a time to meet. I look forward to seeing you there!

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Learn How Accurate Order Management Can Enhance Your Ecommerce Site

Tuesday, February 14th, 2012

Posted by: Molly Griffin, Marketing Associate

To keep up with the competitive eCommerce landscape, its important to keep your eCommerce site running as efficiently as possible. Dydacomp has partnered with Freeportway to offer Magento merchants the back office order processing needed to improve order management and order fulfillment. Magento is a powerful solution that meets your unique shopping cart needs, but if you want to streamline and automate your business processes, control your inventory management across all channels, increase efficiencies, and drive new sales, you might need more.

Join us for a webinar on Thursday February 16,2012 to learn how you can implement a complete order management solution to seamlessly intergrate with your Magento eCommerce site. Learn how Multichannel Order Manager and Freeportway will help you drive business growth by integrating the most powerful order management solution for Magento. You’ll gain insight into the ecommerce landscape, discover key areas that need to be addressed by your business, and learn how M.O.M. for Magento is the right solution for you.

By attending this webinar, you’ll learn:

  • How to effectively handle order import, inventory management, order fulfillment, and order processing automation
  • Steps you can take to prevent fraudulent orders from shipping
  • Ways you can ensure PCI Compliance
  • Tips for eliminating double entry of order information
  • Methods for improving customer service
  • What version of Magento to choose and the hosting requirements
  • How to connect Magento and M.O.M. to achieve seamless integration

Date:Thursday, February 16th

Time:12:00pm – 1:00pmEST
Register now!

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