Archive for the ‘PCI Compliance’ Category

Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing Associate

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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Posted in CEO, Dydacomp News, Ecommerce, Multichannel Order Manager, PCI Compliance, SiteLINK News | No Comments »

Dydacomp on the Road!

Friday, September 16th, 2011

Posted by: Molly Griffin, Social Media Marketing Associate

If you had the opportunity to attend one of Dydacomp’s Lunches this week, we wanted to thank you all for contributing to all our very successful lunches! We had a great turn out and hope everyone enjoyed the food!

This week past week our SVP Rob Coon and CEO Fred Lizza had the opportunity to meet customers in Massachusetts, Texas, Florida, Virginia, Georgia, Missouri, and Illinois!

Thanks for the great feedback and great discussions about  M.O.M. Version 8  and it’s new API,  fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

If you have not had the chance to attend one of our Lunches, there are still some left. Don’t miss us next week for our lunches in:

  • Scottsdale, Arizona on September 20
  • Denver, Colorado on September 20
  • Portland, Oregon on September 21
  • Costa Mesa, California on September 22
  • Seattle, Washington on September 22
  • Los Angles, California on September 23
  • King of Prussia, Pennsylvania on September 27

To register visit: http://solutions.dydacomp.com/join-dydacomp-for-a-complimentary-luncheon/

If you missed the lunch opportunity  in your area, join us for a M.O.M. v8 webinar.

M.O.M. version 7 users, click here to register for the M.O.M. 8.

M.O.M. version 6 users and below, click here to register for the M.O.M. v8 webinar.

 

 

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Posted in Dydacomp News, Multichannel Order Manager, PCI Compliance | No Comments »

Don’t Miss the M.O.M. 8 Webinars

Wednesday, September 14th, 2011

Posted by: Molly Griffin, Social Media Marketing Associate

The M.O.M. version 8 release was announced September 7, 2011 and since the release a number of clients have had the opportunity to view a M.O.M. v8 webinar to learn about it’s latest enhancements. In the latest version, we’re giving you the keys to drive your business with V8 by including powerful features such as an open API to integrate with any ecommerce platform, advanced fraud prevention tools, the ability to increase revenue by connecting to new business channels, and much more! Check out the webinar before the special September pricing ends.

If you haven’t had the opportunity to view a webinar yet, join us for a special Webinar that unveils the new features and functionality of M.O.M. Version 8 that will help drive your business. We’ll show you how you can achieve a significant return on investment as we walk you through our new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

By attending one of the webinars, you’ll discover how you can:

  • Connect to virtually any ecommerce shopping cart or 3rd party system to free internal resources and expedite accurate order fulfillment
  • Carve out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
  • Compete with the largest ecommerce retailers in the market
  • Ensure that your customer data is safe and that your business meets PCI requirements
  • Accelerate revenue growth by opening up the business channels available to you in order to reach 130 million potential customers
  • Take advantage of new system flexibility to customize your invoices, utilize paperless invoicing, enhance General Ledger exports, and more

M.O.M. version 7 users, click here to register for the Webinar today.

M.O.M. version 6 users and below, click here to register for the M.O.M. v8 webinar today.

Don’t miss out on M.O.M. v8 September savings today!

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, PCI Compliance, Webinar | No Comments »

Dydacomp Adds Powerful Fraud Protection and Published API Features with Multichannel Order Manager v8

Wednesday, September 7th, 2011

Posted by: Dydacomp

September 7, 2011 (Totowa, NJ) –

Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the release of Multichannel Order Manager (M.O.M.), Version 8, the only PCI compliant order management solution built for eCommerce, multichannel and distribution businesses. The new release arms small and medium-sized merchants with powerful features that enable them to ensure order authenticity, connect to virtually any eCommerce shopping cart or 3rd party system, protect their bottom line from fraud, customize the system to their unique needs in ways never available to them in earlier releases, and open new sales channels to accelerate revenue growth.

M.O.M. Version 8 reflects the strategic changes Dydacomp has made to provide SMBs with the complete solution needed to compete and thrive in the eCommerce marketplace. By incorporating an open API in the release, clients are able to continue using their established eCommerce platforms while integrating a complete order management solution. Merchants who have an established eCommerce store can now easily implement an order processing solution, which is needed to compete with larger online merchants.

“There are three main market forces we recognize and are addressing in M.O.M. Version 8, “said Fred Lizza,  Dydacomp’s CEO. “First, the majority of new sales growth for small and mid-size merchants now comes from Internet sales. Second, we are seeing an across the board increase in fraudulent transactions. Finally, our customers asked us for more flexibility to allow them to adapt the system to their unique business needs. By focusing on these areas, we’re really giving our clients the keys to drive their business.”

Through M.O.M. Version 8’s powerful API, clients can now interface with any eCommerce system and import orders as well as handle point-of-purchase or telephone orders, order workflow automation, inventory and customer information, freeing internal resources and expediting accurate order fulfillment. “You can use the system best suited to your needs and target audience. There’s no need to switch in order to take advantage of M.O.M.’s back-office functionality,” Fred continued. “In addition, we’ve enabled M.O.M users to immediately take advantage of new revenue streams through business channels such as Amazon Marketplace and eBay. We also added controls to allow each customer to automatically identify and carve-out suspicious transactions so they can protect their bottom line by catching fraudulent orders before they ship. And M.O.M. Version 8 delivers new user-driven features that enable them to customize as needed without losing the benefit of a fully-supported system and future upgrades.”

By offering a built-in connection that meets Amazon‘s 2012 requirements, M.O.M. Version 8 gives clients the ability to reach the company’s 130 million customers. The Amazon feature opens the door for SMBs to easily sell through Amazon Marketplace to increase revenue and brand visibility. Additional features in M.O.M. Version 8 improve customer communications through customizable invoices and paperless invoicing as well as enhance General Ledger exports for accounting systems.

“The latest version represents Dydacomp’s commitment to providing solutions that directly address the changing needs of the small to mid-sized multichannel merchant. Clients are able to achieve a significant return on investment, while gaining the tools and functionalities they must have in order to run efficient and effective multichannel businesses that compete with the largest eCommerce retailers in the market,” added Fred.

For more information about M.O.M. v8, register for a M.O.M. 8 webinar today. For M.O.M. 6 and below users, register here.

http://www.dydacomp.com/amazon-integration-for-mom.asp

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Posted in Dydacomp News, Ecommerce, Industry News, PCI Compliance, Support, Webinar | No Comments »

Why Are You PCI Compliant

Tuesday, July 26th, 2011

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

Protecting your customer’s credit card and other personal information is critical to all eCommerce merchants. All eCommerce merchants must be PCI compliant in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and non-compliance can result in fines for banks and merchants. With  however a recent survey from CyberSource found that 70% of the eCommerce merchants surveyed cited ”the need to ‘protect the brand’ as the primary driver for tightening controls against hackers and other payment security risks.”  This is not a surprising find considering another report found that the average first time data security breach can cost an average $326 per compromised record, and costs are increasing each year.  Considering the strict fines that are put in place, only 26% of survey responders said avoiding fines resulting from non-compliance with the Payment Card Industry Data Security Standard (PCI DSS) were the key motivator.

Source: Javelin Strategy and Research; June 2008; http://www.tawpi.org/uploadDocs/Data_Breach_survey.pdf

Some Interesting Survey findings include(source: CyberSource)

–Data moving out: Over the next 24 months, an increasing proportion of organizations expect to remove payment data from their environment as a way of reducing security risks.

–Efficiency improving: Organizations that do not capture, transmit, or store data inside their own network tend to employ fewer personnel, validate PCI DSS compliance more quickly, and operate at a lower overall cost of payment security management.

–“Data out” merchants spend less on infrastructure: 75 percent of PCI DSS Level 1 merchants that have removed payment data from their environments spend less than $500,000 on their payment security infrastructure. Only 60 percent of those that keep data in-house can make that claim.

–Risk not confined to outsiders: In one counter-intuitive finding, respondents said they felt the threat of payment data theft from inside employees was about equal to the threat from external hackers.

To get your own copy of the survey, click here.

To learn more about Dydacomp’s PCI Compliance, click here.

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Posted in Payment Processing, PCI Compliance | No Comments »

Keeping M.O.M. PCI Compliant

Thursday, June 9th, 2011

Posted By:  Ryan Galicia, M.O.M. XL Support Team Leader

As a merchant accepting credit/debit cards for payment, you should understand the importance of remaining compliant with the Payment Card Industry Data Security Standards (PCI DSS). To ensure that your business is operating on the most PCI compliant version of M.O.M. we encourage you to update to the newest executable available on the support section of our website.

Another measure your business should take to help you remain PCI compliance is to purge credit card information after a certain number of months. Failing to purge credit card data is putting your business at risk and if a security breach occurs, your business will pay fines on a “per credit card stolen” basis.

Multichannel Order Manager includes a tool to purge the credit card from the order after x days; you want to think about keeping that setting to something like 3 or 6 months.  One thing to consider is if you offer subscription type items, you will need to set it to more than 1 year, maybe 13 months to make sure you keep the card on file long enough to renew a yearly subscription. NOTE: M.O.M. will never automatically purge customer data of any type. All data purges must be done manually by users with the credit card purge routine.

To Access PCI Tools in the M.O.M. Application

PCI tools for log management and encryption key rotation can be accessed under the Options menu, as indicated in the screenshot below.  The module provides users with a configurable means of securely deleting cardholder data after a user-defined data retention period.  This data retention period should be documented in customer policies. The reminder for the amount of days for data retention is actually stored under the Maintain drop down menu, then System Information, select  Global Parameters and once in this screen choose the ICCAS tab then select Credit Card (as seen in screenshot below).


When stored cardholder data retention exceeds the user defined retention period, M.O.M. will notify the user that sensitive data must be purged just before the user exits the application.

Also note only M.O.M. v7 users are able to become PCI compliant. If you are not on M.O.M. v7, you will not be able to satisfy the PCI DSS Standards. If you are not currently a M.O.M. 7 user and wish to upgrade M.O.M. to satisfy the PCI standards, click here. Simply fill out the form and a Dydacomp expert will help get you on track to PCI compliance!

 

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Posted in Multichannel Order Manager, PCI Compliance, Support | No Comments »