Archive for the ‘Press Release’ Category

Dydacomp Announces New Partnership with CommerceV3

Tuesday, February 28th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ)–Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with CommerceV3 (CV3), a dedicated eCommerce platform provider for multichannel merchants. The partnership enables a seamless integration between Dydacomp’s Multichannel Order Manager, the leading PCI compliant commerce management solution for SMBs, and CV3 to sync and manage inventory, order processing, fulfillment and shipping.

 “Dydacomp’s goal is to create comprehensive solutions that produce efficient business processes that will help users grow their businesses,” stated Fred Lizza, CEO of Dydacomp.“Through this new strategic partnership with CV3, Dydacomp continues to take the necessary steps to meet the unique needs of each company. CV3 users now have the opportunity to implement the most complete commerce management solution and M.O.M. users can choose to use CV3’s powerful eCommerce platform.”

The partnership makes it easier for eCommerce merchants to enhance and expand their operations. They can use CV3 to capture and convert online sales while relying on M.O.M. to control back office functionalities. CV3 offers eCommerce tools that users can leverage to create an attractive online presence and increase conversions.

“We are excited about this new partnership. Dydacomp is an industry leader in order and inventory management capabilities for multichannel merchants,” says Blake Ellis, CEO and Founding Partner of CommerceV3. “CV3 users can now capitalize on M.O.M.’s robust feature set without having to worry about making the connection to their successful eCommerce sites.”

The Dydacomp and CommerceV3 partnership will allow all clients to simplify and improve the efficiency of their business processes. The integration provides CV3 users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Dydacomp will also be a sponsor at CV3’s upcoming user conference on March 18th to the 20th in Orlando, Florida. The event will focus on utilizing all of the features and functionality of CV3, marketing opportunities, general business education and meeting with CV3’s partners.

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Best Practices to Help Online Retailers Convert Abandoned Shopping Carts into Completed Transactions

Wednesday, February 22nd, 2012

Posted By: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced best practices that will help merchants successfully target consumers to reverse the growing trend of abandoned online shopping carts.

According to a 2010 Forrester Research report, 88 percent of online consumers surveyed responded that they have abandoned their online shopping carts without completing a transaction. The same report reveals that the rate of abandonment overall was 51 percent1. Some of the top reasons given for not following through with an online purchase are:

• Not wanting to pay for shipping costs
• Cost of purchase was more than expected
• Shopping cart was being used as a research tool for cost comparison
• Checkout process too complicated

“Once consumers have moved to the checkout process during an online shopping experience, we begin seeing a significant drop off between those who walk away from the transaction and those who complete it,” said Fred Lizza, CEO of Dydacomp. “Consumers will continue to use websites to research costs and find the best value; however, merchants can be more diligent in converting what these shoppers put into their carts into completed purchases. With a few site changes, online retailers can begin reversing the spiraling trend of abandoned shopping carts.” The success of an online business is predicated on getting the consumer to the checkout process and finalizing the transaction. Along the way there are a number of steps online retailers can take to shift a healthy percentage of abandoned carts into completed transactions.

The following best practices from Dydacomp can boost that conversion rate:

• Incorporate a third-party service, such as buySAFE, that provides a seal of approval that verifies to the consumer that the merchant is reputable and all information shared over the   site is guaranteed secure. Having this seal has resulted in a six-percent increase in
conversion rates, according to buySafe.

• Make online coupon codes available on third-party websites that award consumers with a discount on their entire purchase.

• Offer free shipping, if possible. Many consumers are coming to eCommerce sites to avoid having to drive to stores and shopping centers to make their purchases, and the free shipping offer will reinforce the benefit of online shopping, as many of the larger etailers have learned.  However, most small businesses can’t afford to offer free shipping. In that case, it’s best to make sure you have linked your order management and fulfillment system directly to your carrier so that you can offer the customer the lowest shipping price options during checkout.

• Implement design changes that make your site less noisy, such as:

o Changing the color and size of the “Proceed to Checkout” button to make it larger and bolder.
o Decreasing the size of the “Continue Shopping” button which distracts consumers from moving to the checkout process.
o Removing the side navigation menu on the website so consumers remain focused on the products they want to buy, rather than giving them other options to move throughout the site.

• Capture shopping abandonment data and run target campaigns using a strategic email tool, such as eWayDirect, to drive consumers back to the site to complete orders. Study shopping abandonment data on an on-going basis and continue testing to increase conversion percentages from basket to paid order.

• Implement a persistent shopping cart to allow returning consumers to see what they left in their cart and have the opportunity to complete the transaction.

• Run online retargeting campaigns through online ad services, such as FetchBack, to make sure offers are top of mind with consumers.

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Dydacomp Announces New Partnership with HighJump TrueCommerce EDI Solutions Group

Thursday, January 19th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with HighJump TrueCommerce EDI Solutions Group, a global provider of supply chain management software and Electronic Data Interchange (EDI) solutions. Dydacomp’s Multichannel Order Manager (M.O.M.) users will be able to leverage TrueCommerce EDI Platform to exchange transactions across a wide range of industries including retail, banking, healthcare and government.

As the preferred EDI solution for Dydacomp, TrueCommerce EDI Solutions enables M.O.M. users to easily comply with EDI requirements, while making their overall eCommerce and multichannel businesses more efficient. It includes Transaction Manager™ EDI translation software that translates information from an accounting system into the EDI format, data mapping that allows the accounting system to sync with a customer’s system, the transaction network needed to send and receive EDI transactions, and ongoing EDI support and maintenance services.

“Our goal at Dydacomp is to deliver solutions that streamline and automate processes,improve efficiency, and increase revenue for our users,” said Fred Lizza, CEO of Dydacomp. “With this new partnership, our clients can integrate a robust, complete EDI system with M.O.M. This adds flexible features for M.O.M. users that facilitate their ability to run their businesses to meet their unique needs.”

M.O.M. is the leading integrated eCommerce and PCI compliant order management software built for eCommerce, multi-channel and distribution businesses. It effectively handles order importinventory management, order fulfillment, and order processing automation for efficient commerce management.

“The TrueCommerce EDI Solutions Group is focused on making EDI painless and helping businesses streamline their order transactions to their customers,” said Russell Fleischer, CEO of HighJump Software. “As the preferred EDI partner of Dydacomp, more users will experience the benefit of EDI and multichannel distribution processes.”

About HighJump Software Inc.
HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries.

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Dydacomp Partners with Magento® Enabling Users to Improve Online Business Operations

Tuesday, January 17th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a strategic partnership with Magento, the world’s leading open-source eCommerce platform. This partnership reinforces Dydacomp’s ability to provide Magento users with its industry-leading SMB commerce management solution, Multichannel Order Manager (M.O.M.), to automate and improve their online business operations and overall efficiency.

“Magento has quickly become the eCommerce solution of choice for merchants of all sizes, including over 100,000 small to medium-sized businesses looking for an affordable, fully functional and attractive eCommerce site,” said Fred Lizza, CEO of Dydacomp “As these businesses grow, they need to integrate an ordercustomer and inventory management solution to successfully operate in the competitive multichannel market. The addition of Dydacomp to the Magento Partnership Program solidifies our ability to provide these vital management functions to Magento users and continue to be the commerce management solution of choice for multichannel merchants.”

M.O.M. Version 8 offers the ability to seamlessly integrate with Magento Go, Community and Enterprise Editions via its open API or using the BizSyncXL extension from Freeportway available on Magento Connect. This integration provides Magento users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Magento allows users to create powerful and graphic-rich eCommerce sites that result in higher conversion rates. As a direct result of these increased sales, eCommerce businesses may need more capabilities than Magento’s stand-alone shopping cart. This is where M.O.M. steps in to integrate order processing, payment processing, inventory management and shipping in one efficient multichannel solution at prices small and medium-sized merchants can afford.

“We are excited to have Dydacomp become a member of our Industry Partner Program. M.O.M. enables Magento merchants to leverage their investment to grow and become more efficient in the back office,” said Phil Robinson, Vice President of Business Development at Magento.”This Extension facilitates the integration between Magento’s eCommerce platform and M.O.M.’s backend functionalities to create a user-friendly interface merchants can continually rely on to run daily business operations.”

About Magento
The Magento eCommerce platform serves more than 110,000 merchants worldwide and is supported by a global ecosystem of solution partners and third-party developers. Magento is a feature-rich, open-source, enterprise-class platform that offers merchants a high degree of flexibility and control over the user experience, catalog, content and functionality of their online store. Magento Enterprise, the company’s premiere solution, enables mid- to large-sized merchants to build and run world-class online stores. Magento Enterprise has been adopted by thousands of the world’s leading merchants and brands. Magento Go, the company’s hosted software-as-a-service solution, provides small merchants with the tools to help them succeed online – from payments to inventory management.

In 2011, Magento was acquired by eBay Inc. and became part of eBay’s X.commerce business unit. Magento is based in Los Angeles and employs more than 375 people worldwide. For more information, visit www.magento.com.

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Dydacomp Announces New Vice President of Sales

Thursday, January 5th, 2012

Posted By: Dydacomp Staff

Mark Brandwein brings over 25 years of successful sales experience in software.

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the appointment of Mark Brandwein as Vice President of Sales. He brings more than twenty-five years of successful sales experience in computer software and technology.

Mark is responsible for building Dydacomp’s sales organization in the U.S. and U.K. to drive new revenue growth for the company’s Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce management solutions. “This is a very exciting time to join the Dydacomp team and I’m looking forward to helping the organization grow even more. I know there’s a tremendous opportunity out there for small and mid-size merchants looking to increase efficiencies, boost productivity, and streamline and automate business-critical processes. In addition, as we explore on-demand initiatives, we will be able to revolutionize commerce management for these businesses,” said Mark.

“Mark joins Dydacomp with a very strong background in sales leadership to help build our world class team. We’re looking forward to his contributions as he takes advantage of our strong reputation and new partnerships to increase sales,” said Fred Lizza, Dydacomp CEO. “His experience selling both software and software-as-a-service solutions is a strong asset for us now, as we grow our sales team, and in the future.”

Prior to joining Dydacomp, Mark was the Director of Sales for the Americas for Infragistics, the world leader in software tools for user-interface development, where he was responsible for over $20 million in annual revenue. Prior to Infragistics, Mark held several sales leadership positions, including Sales Manager at PGI, Director of Sales at ALK Technologies, Sales Manager at Pitney Bowes, Regional Sales Manager at Sharp Systems, and Major Accounts Manager at Dell.

 

 

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Combat The Growing Threat of Fraudulent Transactions

Thursday, December 15th, 2011

Posted By: Dydacomp Staff

Dydacomp announced best practices retailers can implement to more closely monitor their inventory and safeguard their revenue from the expanding threat of fraudulent online orders. According to the 2011 CyberSource Online Fraud Report, more than one percent of all online transactions are potentially fraudulent orders which could equate to a significant impact on revenue and inventory.

Like a major data breach, fraudulent orders not only impact the bottom line but can also severely damage a retailer’s brand. Fraudulent orders deplete inventory and force merchants to be hyper vigilant with their ordering processes – resulting in less product available and a hassle for customers. Additionally, most card-issuing banks will side with the consumer, whose card data was used in the transaction, and refund them. But the merchant will not receive compensation for loss of inventory or revenue.

“Out of the $4 billion that our clients process on an annual basis, an estimated $48 million is at risk to fraudulent orders. In addition to this lost revenue and inventory, merchants suffer brand damage, which can be more costly in the long run. This is why we’ve focused on fraud protection in our latest version of Multichannel Order Manager,” said Fred Lizza, CEO of Dydacomp. “As smaller-sized businesses are increasingly becoming the target of fraudsters, there are steps that they can implement to detect fraud and protect their business.”

According to the CyberSource report, large online merchants protect their businesses daily from fraud by using up to eight automated and manual tools to detect and prevent fraud. But small businesses lack the resources in capital and human resources to implement those same mechanisms. The following best practices can help minimize vulnerabilities and reduce fraudulent orders:

  • Activate fraud prevention tools in the payment process and back office systems and create processes to review those orders that contain certain indicators of fraudulent activity.
  • Require card identification (CID) information – the extra three or four digits used for security on all credit cards – and address verification on all orders paid by credit card. Doing so typically ensures the buyer actually has the card in his hand and is shipping to the address associated with the card holder. Where it’s a separate ship to/gift to address, collect bill to address to verify authenticity.
  • Review past orders that have been fraudulent to identify the themes that are specific to your business.

Small businesses should also look closely at orders that contain any of the following to prevent fraud:

  • As electronics are the number-one products associated with fraud, review all electronic category orders.
  • Review orders shipping internationally.
  • Search for orders without a CID number or a CID that doesn’t match the credit card number.
  • Orders that are significantly larger than the average order size.
  • First time buyers.
  • Overnight requests

 

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Best Practices for Online Retailers During the Holiday Season

Thursday, December 1st, 2011

Posted By: Dydacomp Staff

PARSIPPANY, NJ, December 1, 2011 –

Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a list of best practices that retailers should implement during the busy online shopping period that began on Cyber Monday and continues throughout the holiday season.

In 2011, six of every 10 consumers say they will do their holiday shopping online, according to a report on Dropdowndeals.com. According to that same report, the average consumer will spend nearly $900 during the holidays. Last year, shoppers spent $1.1 billion alone on Cyber Monday, which was a 16 percent increase over the year before. Given the ease of use and deals that can be found online, it benefits merchants to prepare their websites for increased traffic to ensure optimum performance and increase sales.

To meet the demand to shop online, retailers should take the following measures now to ensure their systems are prepared all holiday season:

  • Minimize updates: Minimize, or completely eliminate, site updates over the next six weeks. If critical updates are required they should be done during off-peak hours, between 3 – 8 a.m.
  • Test and Re-test: Design changes should also be kept to a minimum and avoided if the site can go without them. However, many online retailers will want to highlight special holiday promotions online. If updates are made, test those changes thoroughly before they go into production – then test them again. The cost of an error at this time of year is much higher than at lower traffic times. Add software that enables testing in multiple browsers, as there are a number of popular options available and you can’t predict what browser any one customer may be using; create and use a test page, never a live page and keep a backup of the original page in the event there are issues with the new page when it goes live.
  • Prepare for the Best: Imagine the highest number of shoppers or buyers that might visit your site at any one time. Now run a test using that number to see what happens to performance and site behavior. This can be done by using software that simulates many simultaneous shoppers all browsing and clicking at the same time, or the old fashioned way by getting employees, friends and others to all get online at the same time
  • Upgrade rich media solutions: Now that Adobe has announced it will begin phasing out support for Flash, merchants should look to take advantage of other rich media solutions, like HTML5.
  • Organize Data: Do your best to make sure your data, such as product descriptions and codes, prices and inventory on-hand information, is up-to-date, clean and indexed. Any bad data could introduce negative changes that result in lost sales.
  • Keep Open Communication: Always make sure your suppliers support contact information is available and know when they are accessible. Surprisingly, most merchants don’t know the exact times that they can contact their service providers for assistance, and many offer 24/7 customer support services.

“Cyber Monday kicked off the six most important weeks for retailers, as robust sales could result in many retailers closing their books on the year in the black. While Cyber Monday represents the busiest shopping day for online merchants, every day following is an opportunity to increase sales. For those retailers who rely on their eCommerce sites to deliver added holiday revenue throughout the season, ensuring those sites continue to operate effectively throughout the season is of the utmost importance,” said Fred Lizza, CEO of Dydacomp. “Taking the time to put best practices in place can be the difference between a successful holiday season and an average holiday season.”

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Dydacomp Announces New Partnership Enabling Magento® Users to Implement the Leading Order Management Solution

Tuesday, November 29th, 2011

Posted by: Dydacomp Staff

Dydacomp and Freeportway Bring Multichannel Order Manager to the Most Popular eCommerce Shopping Cart Solution

 November 29, 2011 , (Pasippany,NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a new strategic partnership with Freeportway, an eCommerce integration solutions provider. Freeportway’s BizSyncXL software enables merchants to seamlessly integrate Dydacomp’s industry-leading order management solution, Multichannel Order Manager (M.O.M.), with the top eCommerce shopping cart, Magento, to automate and improve their online businesses operations and overall efficiency.

“Our goal is to ensure that small and medium-sized businesses have the most flexible and comprehensive order management solution on the market. The partnership with Freeportway reinforces this by providing Magento users with the tools to implement the most powerful solution available to grow their online businesses. They now have the ability to synchronize inventory, pricing and orders while ensuring their online business and offline operations seamlessly work together,” stated Fred Lizza, CEO at Dydacomp.

BizSyncXL connects M.O.M. to the MagentoGO, Community, Professional and Enterprise Editions of Magento to give clients the features and functionality needed to compete in today’s eCommerce marketplace. It seamlessly passes data from BizSyncXL to Magento and back to M.O.M. so clients don’t have to do the transferring or importing of data manually. The data includes everything from products, prices, customers and orders to completely automate the process of updating the Magento shopping cart system.

“We are excited about this strategic partnership and the new direction of Dydacomp as the company opens up its M.O.M. solution. As part of this partnership, we have jointly worked to create, test and verify the functionality so Magento users can easily implement and begin using the solution. This helps merchants focus on growing their business, while we handle the required technical aspects. We also look forward to taking advantage of the new features and functionality incorporated into M.O.M. Version 8, including the API. We’ll integrate this with BizSyncXL to offer Magento merchants the most efficient and complete multichannel solution available,” said Gary MacDougall, CEO of Freeportway.

Dydacomp launched its new partnership program with the release of M.O.M. Version 8 to provide small and medium-sized merchants with the most robust order management solution available. By partnering with companies such as Freeportway, Dydacomp ensures that multichannel merchants will have the tools and resources they need to thrive at a price they can afford.

About Freeportway

Freeportway provides integration solutions to multichannel merchants, on-line retailers and direct marketing professionals who need to bridge the gap between their off-line and online systems. They help customers achieve end-to-end compatibility to increase efficiency in their operation, decrease operating costs and increase revenue by integrating systems within their organization to improve workflow and reduce the manual labor involved in keeping disparate systems updated.  For more information, please visit www.freeportway.com.

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Dydacomp and Harvey Software Strengthen Strategic Partnership with M.O.M. v8

Wednesday, September 21st, 2011

Posted By: Dydacomp

September 21,2011 (Totowa, NJ)-

Dydacomp and Harvey Software, Inc. today announced that the companies have strengthened their strategic partnership by including a powerful shipping feature in the latest release of Multichannel Order Manager (M.O.M.) at no additional charge. M.O.M. Version 8 integrates the Universal Shipping Interface (USI) to connect clients to Harvey Software’s Computerized Parcel System (CPS™) shipping software, speeding up the workflow in both fulfillment and shipping. Customers of both companies will benefit by having this interface available.

“Harvey Software has worked with Dydacomp for several years with the shared mission of saving our customers money and time. Many of our customers utilize M.O.M. for their order management, and we are very pleased to know that the CPS shipping software interface can be accessed now for no additional fee,” said Dan Turbeville, Harvey Software’s Chief Operating Officer. “As Dydacomp is one of our longstanding business partners, we are excited that this partnership now brings additional benefits to users of both programs. We continue to support Dydacomp’s order management solution as we work to make our CPS shipping software save our customers’ time and money on their shipping costs,” concluded Mr. Turbeville.

Through the USI, CPS is supplied with all necessary shipping information. Once the CPS user selects their preferred shipping method, the shipping service charges and tracking number are written back to M.O.M. The shipping department then receives quick and accurate shipping data from the order management application, and the customer service department gets the shipping information and tracking number back instantly. The connection between the two programs helps ensure quick fulfillment and accurate record-keeping.

“Dydacomp strives to provide our clients with the most robust order management tools as possible to thrive in today’s marketplace. One area that they can achieve significant cost savings is in shipping and we recognized that many of our clients purchase Harvey Software’s CPS shipping software to accomplish this. We felt it was important to support the connection between the two solutions, which is why we made the USI feature standard in M.O.M. V8. We know this will make it easier for retailers to use both programs to complete their orders quickly and save money,” said Rob Coon, Senior Vice President at Dydacomp.

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