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Enhancements Added to SiteLINK 7

Monday, April 23rd, 2012

Posted by: Al Pascale, Manager of eCommerce

We released the latest SiteLINK eCommerce v7 a little over a month ago and introduced a number of exciting new features to help you improve your online store.  Building off this momentum, last week we released our first SiteLINK dot release (v7.0.1) that added a number enhancements to improve the functionality of your SiteLINK eCommerce store. These enhancements focused on ensuring your online site has all the functionality needed to produce an enjoyable shopping experience for your customers.

Some of the enhancements include:

  • The “View Additional Images” feature on the product details page displays images in a Facebook-like image gallery.
  • The AddThis social networking ribbon has now been optimized to include a “Pin It” button, supporting the ability to “Pin” a product image on Pinterest.
  • Merchants no longer have to edit their country database or request custom work to restrict countries that they ship and sell to. Instead, they can use a new admin controlled feature to easily select those countries, allowing them to target foreign markets or omit certain countries where there are high levels of fraud.
  • The mobile template has been updated to ensure that it is compatible with shoppers visiting your site from a Kindle Fire.
  • A UK-specific template is now available and has been optimized to include UK pricing, VAT, counties and language localisation.

We plan on releasing an incremental update to SiteLINK in the coming months with the focus on backend-oriented enhancements. Stay tuned for more details.

To upgrade to SiteLINK 7, please contact sales at 800-858 3666 or by email at sales@dydacomp.com.

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Simplify Mobile Commerce with SiteLINK 7

Wednesday, March 28th, 2012

Posted By: Al Pascale, Ecommerce Manager at Dydacomp 

Mobile Commerce is quickly growing as more and more shoppers turn to their mobile devices to browse retail sites. According to its findings displayed in an online art retailer’s infographic, 5.9 billion out of the 7 billion people (87%) worldwide already have mobile phones and mobile commerce is expected to experience significant growth by 2015 from the six previous years — jumping 99-fold from $1 billion in sales in 2009 to more than $100 billion. It is more important than ever for small and medium-sized businesses to stay on top of these trends and offer shoppers mobile optimized sites.

Dydacomp recently released SiteLINK 7 to provide  M.O.M. users with mobile optimized templates and PCI compliance to help enhance their online presence.  A recent report from Limelight offers  5 guidelines to help online retailers improve their site mobilization strategy.  These five tips include:

1.  Don’t Sacrifice Your Brand on Mobile:

Make sure you provide consumers with  a consistent look and feel to reinforce your brand image on both your mobile and traditional website. SiteLINK 7 enables merchants to match their mobile logo and color scheme to their main site’s template to ensure customers have a consistent experience.

2.     Know Your Mobile Platforms:

Maximize your customer reach by ensuring your online content is formatted for the Apple iOS and Android platforms, which are used most by mobile users. According to the report, between 1/2011 and 4/2011, 95% of mobile browsing  came from iOS and Android devices.  SiteLINK 7 has been tested and ensures that mobile content will work on  both iOS and Android devices.

3.     Take Advantage of Tablets:

Tablets create a more interactive and advanced platform for delivering content to consumers. As tablet use expands, consumer expectations also increase as they expect online retail sites to offer attractive and entertaining shopping experience. Businesses must not sacrifice style or function to meet the limitations of the lowest level mobile platforms. With this in mind, SiteLINK 7 enables merchants to render the full template site for tablet devices.

4.     Use a Single Source for Content:

Using a single content source will help businesses streamline content updates and ensure consistency. Using a single content source makes it easy for merchants to syndicate, share and publish content across multiple website domains and device platforms.  All of the images and data for SiteLINK 7 full and mobile templates come from one  source to make content updates easy for merchants.

5.     Always Deliver Performance:

Consumer expectations for site performances on any device as increasing as internet connections get faster. This means merchants must strive to increase site performance to meet these growing expectations. With SiteLINK 7, we have limited the amount of content being delivered over the mobile template to improve load time.

Let SiteLINK 7 increase your online presence and ensure that you are capitalizing on your site mobilization strategy. For more information about upgrading to receive mobile templates in SiteLINK 7, contact Dydacomp Sales at 800-858-3666.

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Dydacomp Partners with buySAFE to Help Online Merchants Increase Conversion with Transactional Guarantees

Tuesday, March 13th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ and Arlington, VA)  Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, announced that buySAFE Guaranteed, the leading provider of third party guarantees for increased online retailer profitability and customer satisfaction, will be included as an integrated feature of SiteLINK 7, the newest release of its eCommerce store software. This integration will allow online merchants on the SiteLINK platform to easily enable buySAFE with one-click activation and try the solution for 30 days at no cost.

buySAFE transactional guarantees are used by thousands of online retailers to increase conversion and customer satisfaction. The buySAFE Guaranteed Program works by providing tangible benefits that address the three primary concerns of online shoppers — identity theft, transaction integrity and the assurance that they are getting the lowest price.

The buySAFE 3-in-1 Guarantee includes:

  • $10,000 Identity Theft Protection: comprehensive identity theft coverage
  • $1,000 Purchase Guarantee: full third party guarantee of the purchase terms of sale
  • $100 Lowest Price Guarantee: same store price drop protection, if the price drops, buySAFE pays the difference

“SiteLINK 7 reflects Dydacomp’s commitment to providing the complete end-to-end solution for small and mid-sized merchants. We designed the latest version to meet the expanding needs of today’s eCommerce marketplace and to provide the tools to drive revenue growth,” said Fred Lizza, CEO of Dydacomp. “One of the tools that we integrated into SiteLINK 7 is buySAFE. This gives our clients the opportunity to implement a solution that has been proven to increase conversions.”

“Increasing website conversion and keeping customers happy are two primary goals of every online retailer. buySAFE transactional guarantees are a proven way to accomplish both,” said Shane Lundy, VP of Business Development for buySAFE. “With a 30-day free trial and one-click activation, we’ve attempted to make it as easy as possible to demonstrate the positive impact that buySAFE will have for online retailers.”

About buySAFE
buySAFE, Inc. provides a transactional guarantee program for online retailers to increase profits and customer satisfaction. buySAFE is partnered with Liberty Mutual, Travelers and Assurant Specialty Property. With over 5 billion online impressions of buySAFE each year, 22 million guaranteed purchases and over 5,000 buySAFE Merchant websites, buySAFE is widely recognized as an industry leader in providing its unique guaranteed shopping programs. buySAFE’s investors include Grotech Ventures, Core Capital Partners, Symantec Corporation and The Hartford Financial Services Group.

For more information, visit: http://www.buysafe.com

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Dydacomp Releases SiteLINK 7 to Increase Conversion and Ensure PCI Compliance

Thursday, March 8th, 2012

Posted by: Dydacomp Staff 

New version enables merchants to meet regulations while creating the ideal online and mobile shopping experience

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced SiteLINK 7, a comprehensive eCommerce shopping cart solution that increases conversions and ensures PCI compliance.

SiteLINK 7 delivers many new features to create the ideal cross platform shopping experience for online and mobile shoppers. Dydacomp’s eCommerce hosting environment has also undergone an independent third-party audit to ensure SiteLINK 7 is a PCI DSS certified solution and hosting platform, enabling merchants to meet strict data security standards and regulations.

“One of the business-critical areas that we addressed in SiteLINK 7 is PCI compliance. The ramifications of a data breach to a small or medium-sized business can be devastating. By combining SiteLINK 7 with our Multichannel Order Manager, we provide the only integrated end-to-end PCI compliant software solution for small and mid-size merchants and their customers,” states Fred Lizza, CEO of Dydacomp. “Our latest solution also addresses the rapid adoption of new mobile technology. SiteLINK 7 now includes mobile-optimized layouts to allow our merchants’ customers to browse and order from smart phones and wireless devices.”

Enhancements were made based on best practices for increasing purchases and to help smaller companies compete with large eCommerce sites. SiteLINK7 makes it easier for customers to leave product reviews which improve conversions, incorporates a persistent cart to allow visitors to add items to the shopping cart and complete the order at a later time, and presents a recently viewed items listing. All of these new features enrich the overall shopping experience for online consumers while the integration with Multichannel Order Manager provides SMBs with the ability to manage all commerce processes needed to run and scale a successful online or cross-channel business through a single solution.

The new features of SiteLINK 7 enrich the overall online shopping experience while the integration with Multichannel Order Manager provides SMBs with a single commerce management solution that manages all processes needed to run and scale a successful online or cross-channel business. SiteLINK 7 also incorporates numerous enhancements to create effective and visually powerful eCommerce sites. It includes the ability to sell e-gift cards that can also be redeemed through point- of-purchase, new HTML templates to increase conversions, and integration with buySAFE to provide shoppers with a purchase guarantee.

 “The new release reflects Dydacomp’s continued commitment to providing the complete end-to-end solution for small and mid-sized merchants. The features and functionality we’ve incorporated into our solutions are designed to meet the expanding needs of today’s eCommerce marketplace. In addition, merchants can process credit cards and collect payment related data with the reassurance that SiteLINK 7 has received the PCI DSS compliance certifications that will simplify meeting the requirements for annual merchant qualifications” added Fred.

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SiteLINK Store Harry Barker Shines on GMA!

Thursday, February 23rd, 2012

Posted by: Al Pascale, SiteLINK eCommerce Manager

Congratulations to M.O.M. and SiteLINK customer, Harry Barker, who was showcased on Good Morning America this morning.  Harry Barker provides affordable and luxurious eco-friendly pet products that are sure to enhance your home environment, with everything from dog beds to pet shampoo.

Harry Barker has already seen some very impressive increases in online traffic and we hope for them to see more of that as a result. Thanks to some smart planning on their part in advance of the GMA broadcast, they were fully prepared to handle the spike in sales.  As part of their planning, they called Dydacomp to alert our SiteLINK and support teams of the possible increase in sales and to inquire into best practices. And while that may not have been necessary it was appreciated as it made sure that teams across both companies were fully aligned on making this day (and the ones that follow) successful for Harry Barker.

This most recent event and the precaution Harry Barker took by alerting Dydacomp services is a good reminder for all of our customers.  If your SiteLINK eCommerce site is expecting an increase in traffic (significantly more than an average day) due to a promotion or other big event please don’t hesitate to contact SiteLINK support to let us know. Our SiteLINK team is happy to work with you to prepare for such an event and our team is very knowledgeable about what is needed to ensure the stability and success of your SiteLINK site during special promotional periods.

From everyone here at Dydacomp, we are excited about Harry Barker’s success and are fully prepared to help other SiteLINK users prepare for high volume days.

Don’t forget to check out Harry Barker’s GMA deals today at: www.Harry Barker.com.

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Enhance Your M.O.M. Knowledge at Dydacomp’s April Training

Friday, February 10th, 2012

Posted by: Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

Dydacomp’s Multichannel Order Manager and SiteLINK eCommerce solutions are jam packed with features to help facilitate order management, inventory management, order processing and more for multichannel merchants. However, many times M.O.M. and SiteLINK users do not utilize M.O.M.’s complete feature set. One great opportunity to receive hands on training on M.O.M. and SiteLINK functionality is at the Dydacomp training seminars.

All are invited to join the next M.O.M. & SiteLINK training seminars being held at Dydacomp  on April 25-27, 2012. The three-day training sessions are run by M.O.M. and SiteLINK experts who know the ins and outs. These experts will provide M.O.M. users tips that enable you to capitalize on your M.O.M. investment, learn more about M.O.M. Version 8 newest enhancements, and master your eCommerce channel with SiteLINK. These training seminars have proven to be beneficial for our clients, especially those who only recently started using M.O.M.. Multichannel Order Manager and SiteLINK eCommerce clients who attended training have seen a significant decrease in the number of basic support tickets (how to questions) they opened and found they contacted Support only when they had more complex questions.

100% of the clients attending the most recent training agreed that they would recommend Dydacomp’s training to any client looking to gain a more comprehensive understanding of M.O.M. and SiteLINK eCommerce. The training offers real insight into the inner workings of  Multichannel Order Manager’s features and how to use them to benefit your small business.

Recent training attendee, Evie Redling from Trappistine Creamy Carmels, was able to gain a better understanding of M.O.M. for her small business out in Dubuque, Iowa. “We were able to learn about ACVM  and how it would make my life a lot easier! If I would have taken this training before our busy time last year I would have saved myself a lot of stress and extra steps.” Trappistine Creamy Caramels  is a small business run by a group of Cistercian Nuns who specialize in caramels (chocolate coated ones too), caramel sauces, Irish mints, Swiss mints and hazelnut meltaways.

Another training attendee Phyllis LeBlanc, from Harbor Sweets, stated, “The most beneficial aspect of this training was being able to develop a working knowledge of the software.” Harbor Sweets is a gourmet chocolate company Salem, Massachusetts. Take a look at their SiteLINK eCommerce store at www.harborsweets.com. Phyllis also added “Overall the training was a worthwhile investment of time.”

If you wish to increase your understanding and knowledge of Multichannel Order Manager and SiteLINK eCommerce, do not miss the opportunity to attend our training session on April 25-27, 2012.

To register, fill out the registration form here or call Dydacomp sales at (800) 858 3666. We look forward to seeing you there!

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Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing Associate

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

“Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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Dydacomp Office Move

Thursday, November 10th, 2011

Posted By Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

Dydacomp  is excited to announce that will be moving to our new office at 9 Campus Drive in Parsippany, New Jersey following the end of the day tomorrow Friday November 11.  We plan to complete the move over the weekend and to be up and running from our new facility on Monday, November 14, 2011.

Dydacomp Support will be available by phone and email during normal hours on Friday November 11, 2011. After 5pm EST on Friday November 11th, Dydacomp’s Multichannel Order Manager support services will be available for our Platinum support customers by phone at 973 500 3901.   This will remain the main Support contact number for all M.O.M. issues until we send a notice confirming that our phones are back up and running in the new office on or before Monday November 14, 2011.

SiteLINK store operations will not be affected during the move as the SiteLINK data center is remaining at its current location and our on call SiteLINK support reps will have full access to the data center during the entire transition period. Effective Friday November 11 at 5pm EST please direct any  SiteLINK  issue to  973 500 3901.

Online ticketing centers will remain available throughout the weekend.  Contact Support via the online ticketing system by clicking here.

 

We appreciate  your patience during the move and will keep you updated on the transition status.

 

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SiteLINK eCommerce Update Post Hurricane Irene

Monday, August 29th, 2011

Posted by: Al Pascale, Dydacomp eCommerce Manager

Hurricane Irene came and went without incident to our operations. All systems are running normally and were unaffected by the storm. There were no interruptions or degradation of service. Below is additional information provided by our data center:

“Although our facilities are fine there are still significant areas of flooding and power outages throughout the region. Our facilities and network operations teams remain on high alert prepared to deal with whatever potential problems may develop over the next couple of days. We will continue to keep extra fuel trucks on site and emergency fuel vendors on standby until all of the flood waters in the area have receded and the region is back to normal.”

Our SiteLINK eCommerce team can be reached after hours by calling 973-641-0901 or during normal business hours at 973-237-0300. They can always be reached via E-mail at sitelinkadmin@dydacomp.com.

Thank you for being a valued SiteLINK eCommerce and Dydacomp customer.

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ADD This to Your SiteLINK eCommerce store

Friday, July 29th, 2011

Posted by: Joesph Fantozzi, Senior Solutions Specialist

Social Media sharing is a great way for your business to encourage customers to help drive new business and increase traffic to your website. With the recent SiteLINK enhancement, the Add This feature became available for all SiteLINK 6 eCommerce stores. Now visitors to your eCommerce site can easily share products and other information across social media platforms.

To learn how to implement this new Add This feature on your eCommerce store, click here.

For more information about the SiteLINK eCommerce Solution , email me at Joe.f@dydacomp.com or call (800)858-3666 ext.245

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