Archive for the ‘Support’ Category

Latest M.O.M. Release Now Available

Wednesday, April 18th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The  latest  M.O.M. update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 04.17.12) includes:

  • Enhancement made to Global Parameters that adds setting to default a customer invoice preference.
  • UK M.O.M. users can now set up PayPal accounts in the ICCAS tab of Global Parameters.

For a detailed list of the fixes included in the update, please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pmET and Fri 9am to 4:45pm ET by calling 973-237-0300. You can also contact Support using  the online ticketing system by clicking here.

 

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Latest M.O.M. Update and M.O.M. v8.01 Now Available

Tuesday, April 3rd, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction 

The latest biweekly M.O.M. update is now available for download. M.O.M. V8 Users: This biweekly update (April 3,2012) includes the quarterly dot release V8.01. The update includes a number of enhancements to M.O.M.’s Amazon integration including improved categories and enhanced overall Amazon FBA support as well as all the biweekly updates from the past 6 months.

The latest M.O.M. V8.01 enhancements to the Amazon integration features expanded category management using Amazon’s Browse Tree Guide.  This provides the ability to group products into the most accurate categories.  We have added an import and export function for product descriptions and categories so you can mass update your Amazon items to increase your visibility on the Amazon Marketplace.   The update includes increased support for FBA, products. For a full detail of the fixes included in the update please log into Dydacomp Support Online.

There a few steps M.O.M. v8 users  must take before updating your system or you will receive an error.  with the Amazon Category Enhancement, users must download the Amazon Browse Tree Guide file from the Dydacomp Support site under Misc. Utilities. Also, Version 8.01 introduces new fields and tables to the existing database structure.  To avoid issues when implementing this update, please follow the below guidelines relating to your version of M.O.M.:

Standard (VFP) – have all users log out of MOM and one user with the latest program update log in.

Premium (SQL) – have a user with administrative access (SQL Server ‘dbo’ rights) log into MOM.  Users with this type of access will be prompted ‘Do you want to check for new objects of MOM 801 Build’.  Select ‘Yes’ at this prompt (This only needs to be done once).

Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable for M.O.M. v7(dated 04.03.12) includes:

  • Corrected shipping confirmation notices to ensure they are sent when the restrictions are set to none.
  • Solved issue that resulted in credit cards numbers becoming temporarily unhidden when working on the credit card batch.
  • Resolved issues with ACVM to ensure zip codes are accurately verified.

If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please back up your M.O.M. system before updating your M.O.M. system to the latest update.

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Latest M.O.M. API Update Now Available

Wednesday, March 28th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction

The latest update for the Multichannel Order Manager v8 API is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice to improve your  inventory managementorder management, order fulfillment and order processing capabilities.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to demonstrate how to use the API.

In the March release, we are building off the February release to enhance the tax related features in API, specifically to improve the receiving features to receive tax data via API.

The specific functions in the API update include:

  • Enhanced features to receive important tax information via the API.
  • Addition of  new Sales Tax Widget to export contents of tax table and import tax information into M.O.M. to simplify updating the tax table.
  • Added Product related functions
    • Allow product attribute maintenance
    • Allow MIVA attribute maintenance
    • Enhanced existing purchase order to include receive capabilities
    • Enabled the processing of inventory updates via API
    • Added the ability to update M.O.M. sales tax tables using AvaRates file.

If you have any questions or trouble updating, the Dydacomp Support team is available Mon – Thurs 9am – 6:45pm EST and Fri 9 AM – 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily.

Latest M.O.M. Update Now Available For Download

Tuesday, March 6th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction

Michael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 3.06.12) includes:

  • Modified order screen for back ordered items to remove credit card approval text (area is now blank) until items are no longer on backorder.
  • Strengthened Do Not Email connection between SiteLINK and M.O.M. to ensure emails are not sent to customers who select not to receive emails in SiteLINK.
  • Resolved error to ensure that the box label bar code is generated correctly when reprinting packing slips, such as a L Form.
  • New customizable product notation included for items added to an order through an order promotion.  For example, promotions that automatically add a free product with a minimum/maximum order total will display “Complimentary Order Promotion Item: STOCKNUMBER”now.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest M.O.M. Update Now Available

Tuesday, February 21st, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The latest Multichannel Order Manager   update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 02.21.12) includes:

  • Resolution for error that occurred when attempt was made to filter the Batch Order Making Utility orders by Demographics.
  • Corrected issue with UPS next day Saturday Delivery to ensure that it printed on the UPS barcode summary
  • Acceptable numbers have been added for Diners Club and Discover cards.
  • Resolution to ensure Add Special Pricing to products pulled up any products like 9.99 and 14.99 etc.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest M.O.M. Update Now Available

Tuesday, February 7th, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. update is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

 This week’s executable (dated 02.7.12) includes:

  • RFM Analysis now correctly updates customer records (via List Management) after setting or changing criteria.
  • Multi-pay is now able to authorize and capture funds when portion of payment is on a credit card.
  • Ensure accurate ship dates at the item level when saving an incomplete order.
  • Adjusted product search screen to ensure that item prices reflect the appropriate number of decimal places.
  • Corrected error that occurred when user attempted to edit bins from purchasing screen.

For a full detail of the fixes included in the update, please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Multichannel Order Manager and Windows 7 Support Tip

Wednesday, February 1st, 2012

Posted by: Kathy Ulloa, Premium/SQL Technical Support Specialist

Many clients have called support asking whether or not Multichannel Order Manager (versions 5.4, 6, 6.2, and 7i) will run on the Windows 7 operating system. This seems to be a major concern for many M.O.M. users and the good news is that all versions of M.O.M. will be able to run on Windows 7. However, there are a few requirements that must be met in order for your inventory management and order processing system to run successfully on Windows 7.

These requirements include:

  1. M.O.M. must be run on the 32 bit platform. If you are unsure if you are operating on a 32 bit system, the quickest way to check is to enter your computer’s Control Panel then System and see on the information if it says C:\Windows\System32 or C:\Windows\SYSWOW6. if  you see Syswow64 is there then they are 64bit.
  2. The Windows user must have full access rights to the momlocal6 or momlocal7 directory and the user must have full access rights to the local foxuser.dbf and foxuser.fpt
  3. Make sure you install and run workstations in compatibility mode. Some users report that they have been successful at installing M.O.M. in servers with 64 bit platform, provided they still follow steps 2&3.  However the Fedex SMS Server module won’t run on 64 bit platforms.
  4. Also remember to check the users firewall/virus scanner, especially if you plan on using the  Auto Update feature. Since M.O.M. is an internal database it can be by-passed in a viral scan and tell the user that you can create a tunnel for M.O.M. and exclude any blocks on the firewall. Bear in mind that the rule applies for any credit card payments that have to be processed in M.O.M. and sent to your merchant account.  The firewall needs to be turned off or else the approval data will not be sent to gateway.  

Please make sure you have a complete backup of your M.O.M. system and test the backup version to ensure you have a fully working copy of all your system data. This will be vital to your M.O.M. system should any issues arise and enable you easily recover your information. For more information on how to backup your M.O.M. system, visit this blog.

If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45pmEST and Fri 9am to 4:45pmEST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Latest M.O.M. Update Now Available

Tuesday, January 10th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

Now that the holiday season is over, Dydacomp will resume the update schedule in which our developers will provide important M.O.M. enhancements and bug fixes in a M.O.M. update every two weeks. These updates are targeted to help improve Multichannel Order Managers functionalities from order entry to inventory management. The newest bi-weekly executable is now available for download on the support section of our website and is the first M.O.M. update for 2012.

Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users that the Dydacomp Development team has been working on over the busy holiday season.

This week’s executable (dated 01.10.12) includes:

  • New stock item alert message that will prompt M.O.M. user to review actions before storing  any changes to prevent users from accidentally inserting a negative unit cost
  • Resolved previous issue that caused the gift message to be removed when user clicked on the “Hold controls” icon
  • Improvements to the  Order Export wizard
  • Updates MAXI code to improve integration with  UPS
  • Assemble Kit Function now will process orders based on available inventory on site
  • Addition of phone masking for Alternate or Fax numbers in customer look up screen
  • Enhances the synchronization between Blackthorn/eBay and M.O.M.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Dydacomp Holiday Update

Thursday, December 22nd, 2011

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

From all of us here at Dydacomp we hope you had very successful holiday season, and we wish you happy holidays with an even better New Year.

As the holidays approach, we wanted to provide you an update on Dydacomp Holiday Hours and Closings:

  • Dydacomp will be open during normal business hours from 9am to 5pm ET tomorrow Friday, December 23, 2011.
  • The Dydacomp offices will be closed on Monday, December 26 and Monday, January 2 in observance of Christmas and New Years.

The Dydacomp support team can always be reached in case of emergencies after hours, weekends, and all holidays by calling 973-237-0300 at any time. All SiteLINK customers and those Multichannel Order Manager customers with Platinum Support level contracts will receive 24/7 support to address any emergency issues that cause business interruption as quickly as possible.

We would also like to remind all Dydacomp customers to please backup your M.O.M. systems as often as possible to ensure the integrity of the data.  It is also recommended that you test the backup of your M.O.M. to verify that it contains a fully working copy of your entire MOMWIN folder. This will be vital to your M.O.M. system should a major error arise as the year comes to an end and enable you easily recover your information. For more information on how to backup your M.O.M. system, click here.

We wish you a strong finish to 2011 in these final weeks and we look forward to working with you all to share a successful 2012!

 

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Important Multichannel Order Manager Tip for Your Multichannel Business

Thursday, December 8th, 2011

Posted by: Bill Houghton, Dydacomp Implementation Team 

The holiday season has kicked into high gear and online measurement firm ComScore reports that holiday season eCommerce spending during the first 34 days of the holiday shopping season is quickly approaching $20 billion. Comscore also reported that this is a 15% increase in eCommerce spending compare to the same time period in 2010.

Dydacomp Support team is on standby to help ensure the success of your business during this busy time.  It’s highly recommended that you backup your M.O.M. systems as often as possible to ensure the integrity of the data during this busy holiday season. Also, make sure you test the backup version to verify that it contains a full working copy of the entire MOMWIN folder. For more information on how to backup your M.O.M. system, visit this blog.

I also wanted to bring up an important feature in M.O.M. that is often unutilized by many M.O.M. users. M.O.M. provides your business the ability to assign and manage Product Attributes in both your SiteLINK eCommerce store and your Multichannel Order Manager System.  If set up properly, product attributes provide a simple way to setup size/color items. Once set up, these features help to improve the quality of your website and facilitate the customer’s ability to order the product that fits their needs. They will also enable you to improve your inventory management efficiency which will contribute to the overall improvement of your order management processes.

Failure to establish product attributes will display product information in normal listing of size color items on a web page or when placing them on an order.  This can be tiresome and tedious if you have a large number of size color items to hunt through as seen below:

Once you set up product attributes, you can create  more innovative and functional design to allow customers/order takers to easily perform a size color search:

Product attributes also allow you to create drop down menus and radio button selection options for your size/color choices to make it easier to select which attributes you want listed on your site.  Product Attributes enable you to keep all size color products at a base price and then modify items to change any unit price.  These features can enable you to cut your product setup time in half.

To set up products attributes, go to the Product drop down menu, and select the Maintain Stock Items option. Once in the Stock Item lookup screen, select the product you wish to add product attributes to. Once in the Stock Item screen, select the Product Attributes Tab and check the box for Enable Product Attributes. Then you can add the size/color attributes to that stock item:

Hope this helps to improve the management of your M.O.M system during this busy time of year. If you have any questions please contact support at 973-237-0300 or online at the support section of the website. 

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