Customer Input Matters!

Posted by Michael Tsang, Dydacomp Technical Writer

Last month, members of the FedEx® Integrated Solutions team visited Dydacomp to discuss the integration between Mail Order Manager and FedEx Ship Manager Ship Manager Server. We discussed the past year and provided feedback from our customers. FedEx® has seen daily shipment volume double from customers using the shipping integration in M.O.M. That’s great news for both FedEx® and for Dydacomp.

We told FedEx® the shipment volume from Mail Order Manager can grow even further. Some new and existing users could not effectively use the shipping integration due to certain requirements for shipment transactions sent to FedEx Ship Manager Server. This includes requirements for telephone number, company name, commercial delivery checkbox matching shipping method, and shipment label expiration. Some of those FedEx® requirements either require changes to order processing or additional steps. FedEx® has told us they will continue to evaluate M.O.M. customer concerns and work with Dydacomp on enhancing our partnership and integration further.

So how was Dydacomp able to bring these concerns to our business partner?  We have heard from new and existing customers using Mail Order Manager.  Here are a couple of venues where you can reach us with your suggestions and concerns:

  • Comment on a blog post
  • Existing customers can post in the Suggestions section of the Mail Order Manager forum or e-mail
  • Visit the Dydacomp booth #121 at the 2010 Internet Retail Conference & Exhibition from June 8 – June 11 2010 in Chicago, Illinois

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