Customer Notices Made Easy

Posted by: Dennis Ombati, Dydacomp M.O.M. XL Support Specialist

Dennis Ombati, M.O.M. XL Support Specialist

Multichannel Order Manager provides customers the ability to quickly create customer notices with the help of keywords. Some M.O.M. users choose to create elaborate customer notices using HTML, but if you are looking to quickly create a customer notice M.O.M. has an straightforward solution. Using specific keywords you will be able to compile all the necessary order information and include it in a customer notice. Please remember to make sure these keywords are used at the beginning of a line for them to work effectively.

The Top 6 Keywords that can create effective customer notices in M.O.M. are:

  • %%ALLORDER : This keyword will compile a preformatted list of the customer’s entire order.
  • %%SHIPORDER: This keyword will compile a preformatted list of the items being shipped in an order or order part.
  • %%SHIPALL: This keyword will compile a preformatted list of the shipping information for an entire order (all invoices ) and includes; shipping tracking number, shipping method, shipping date.
  • %%SHIPTRACKALL This keyword will compile a preformatted list similar to %%SHIPALL except it will contain the link for the customer to track the package on the internet. You are able to set up this link in the General Tab of the Shipping Method Maintenance screen.
  • %%SHIPMENT: This keyword will compile a reformatted list of shipping information for that particular invoice (order part) being shipped. Includes; shipping tracking number, shipping method, shipping date.
  • %%SHIPTRACK Preformatted list similar to %%SHIPMENT except it contains the link to track the package on the internet. You are able to set up this link in the General Tab of the Shipping Method Maintenance screen.

These keywords will help you effortlessly create comprehensive customer notices and ensure that they include all the  necessary order information for your customers. For support question, please contact our online support resource or our M.O.M. User Forum.


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2 Responses to “Customer Notices Made Easy”

  1. jill says:

    Hi Dennis,
    Can you please post example HTML notices for the following items so that we do not have to start from scratch. It would be great to see the initial code, and then the resulting notice – to see exactly what is emailed. Thanks:
    • Shipment Confirmation Notice
    • Order Cancellation Notice
    • Backorder Fulfillment Notice

    Jill

  2. Molly Griffin says:

    Thanks for your feedback Jill. Do you mean you would like to see how M.O.M. creates these notices through keywords or the html notices. I would be happy to post examples of order notices in M.O.M. If you need HTML design services here would be happy to help you through custom work and would create these notices for you.

    Thanks,

    Molly
    Social Media Associate
    Dydacomp

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