Posted by: Ryan Galicia, M.O.M. XL Team Leader
Recently many customers have called to ask how to set up the customer receipts from authorize.net to include the shipping and order confirmation notice.
However, this notice from authorize.net cannot be edited to act as an order or shipping confirmation notice. It is essentially a credit card receipt and shouldn’t be relied upon to send to the end customers as their main order receipt. Authorize.net gateway has the option to send your customers a credit card receipt for their purchase.
The shipping confirmation sent from M.O.M. for orders entered or imported into the system can be edited to act as a complete receipt for customers. You are able to create a customer notice that can serve as a payment confirmation that also includes shipping/tracking information. If you are using SiteLINK an order confirmation notice can be sent to the customer to confirm the purchase. If you have an issue or need assistance, check out the M.O.M. user forum FAQ on customer notices or contact technical support at 973-237-0300. More information can also be found in the Knowledge Base under the article KB31130.