«
»

Dydacomp Support Update

Posted by: Michael Nardini, VP of Customer Satisfaction

Due to continued flooding in the wake of Hurricane Irene, more roadshave been closed leading to the Dydacomp headquarters in Totowa, NJ. Dydacomp’s office will continue to operate today Wednesday 8/31/2011, with a skeleton crew at our headquarters. They will be supported by many of our Support team members that are working from home.

Our goal is to respond to and resolve all support tickets at normal levels, but customer’s with critical issues such as down systems remain the priority. Less critical issues will be responded to as soon as possible. We will keep you posted and inform you of Dydacomp’s status as it changes.

We appreciate your continued understanding and patience this week. Dydacomp Sales is available and will continue to return voicemails today. Access to report all Support issues online or by phone by calling 973-237-0300 is still fully operational and we will do our best to address all of them as soon as possible.

Thank you again for your continued patience and understanding.

Tags: , , , , , ,

This entry was posted on Wednesday, August 31st, 2011 at 12:35 pm and is filed under Dydacomp News, Multichannel Order Manager, Support. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

Leave a Reply

You must be logged in to post a comment.