Dydacomp Update Post Hurricane Irene for Tuesday

Posted by: Michael Nardini,  VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

Yesterday, Monday, August 29, 2011 due to the aftermath of Hurricane Irene and the excessive flooding in Northern New Jersey Dydacomp’s office operated with a skeleton crew. Due to continued flooding, more roads have been closed leading to the Dydacomp headquarters. The office will continue to operate today, Tuesday, 8/30/2011, with a skeleton crew and we are doing our best to maintain coverage. As of 12:30 ET time today, over half of the Dydacomp support staff was available to respond to service issues with more expected to come online throughout the day.

Dydacomp Sales is available and will continue to return voicemails today. You are still able to report all Support issues online or by phone by calling 973-237-0300 and we will do our best to address all of them as soon as possible.

As our Support team is operating with limited staff, we ask for your patience and we will address system down issues and other critical issues first. All other non-system down issues will be responded to on Thursday 09/1/2011. We are expected to be open Wednesday 8/30/2011. We will keep you posted and inform you of Dydacomp’s status as soon as possible.

Thank you again for your continued patience and understanding.

 


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