Posted by Christine Amodio, Dydacomp Technical Writer and Trainer
This past week, Dydacomp hosted a client Mail Order Manager and SiteLINK eCommerce Training Seminar in our office. Clients that attended ranged from those that have used Mail Order Manager for years to some that had not even opened the box yet. During the session, one of the clients grabbed my attention to tell me the webinars on the Technical Support section of our website have been a great tool to help them start using M.O.M.
Overhearing our conversation, another client asked where these webinars can be located. This person explained to me they were a recent hire for a company that has been using M.O.M. for years, and any additional training assistance we could offer would be helpful. I then explained to the training class, the webinars are located on the Mail Order Manager Technical Support section of our website and in our Online Knowledge Base.
One of the clients then advised me they received an error trying to view the archived webinars. I informed them they must use an Internet Explorer web browser to view a webinar.
The clients were very happy to see we put this helpful material out there for them to view in case they miss a live event.