(Parsippany, NJ) – Dydacomp announced the company will be holding its User Conference in Chicago, Illinois on June 4, 2012. The one-day client event will focus on best practices and industry insight to enable small and medium-sized businesses to get the most out of their Multichannel Order Manager solution and drive revenue growth.

The keynote speaker, Tim Parry, Senior Content Manager at Multichannel Merchant, will address why direct merchants need to embrace cross-channel marketing, and how retailers can connect those channels to provide a seamless customer experience. He will also present real-world examples of merchants who have synchronized multiple channels–such as email, print, social, mobile and eCommerce–and why they are winning the game as cross-channel merchants.

“We are excited to provide our clients with an ideal learning and networking environment so they can interact with Dydacomp staff, partners, and industry experts. We are looking forward to Tim Parry’s valuable insight and know our clients will benefit from his research. His keynote will be part of a packed agenda that will make this event the most informative one we’ve ever offered,” said Fred Lizza, CEO at Dydacomp

There will also be a panel discussion featuring a diverse group Dydacomp’s largest customers and seasoned users who have successfully grown their multichannel businesses with the help of M.O.M. They will discuss today’s top trends and challenges, and provide details on how the most savvy M.O.M. users from diverse industries are addressing them. In addition, Aaron Parnes, marketing manager at Shopbedding.com, will share his successful integration of Magento Enterprise as their eCommerce platform and M.O.M. to handle their multichannel operations.

Breakout sessions for SiteLINK eCommerce users will allow them to explore how they can get the most out of mobile commerce and protect themselves from costly security breaches. Dydacomp Support Staff will also be on hand for one-on-one Support clinics to give users the opportunity to ask questions and discover how they can optimize Dydacomp solutions for their unique business needs.

Additional information about Dydacomp’s User Conference can be found at www.dydacomp.com/user-conference.  Click Here to Register Today!!

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.15.12) includes:

·   Resolved issue to ensure M.O.M. matches the Shopsite SKU to the correct M.O.M. SKU.

·   In the UK version of M.O.M., the customer look up by phone number will now function correctly.

·   Improved Amazon product synchronization to process if a single order fails to upload.

·   The automatic import will  now respect the ship ahead flag.

·   The alert message on the rename/merge stock number screen has changed.  The message now alerts users that the M.O.M. database tables will be updated, but the user must update things like third party order import files.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Are you ready to reach over 150 million potential new customers, extend your geographic range, build brand awareness, and increase overall revenue?  Third party merchants on Amazon Marketplace are doing just that, recording 60% growth in the first quarter of 2012. In fact, almost 40% of all merchandise sold by Amazon is from these merchants. There is tremendous opportunity for your business to enter this channel and take advantage of Amazon’s brand to drive new revenue.

Join us for a 30 minute webinar that will uncover the astounding results you can achieve as well as how you can effectively manage this new channel with the help of Multichannel Order Manager. It’s a must attend for anyone considering Amazon Marketplace or trying to find a more efficient way to manage their account. learn how your can easily manage your inventory across all marketplace channel.

By attending, you’ll discover how to:

• Gain insight into the growth potential of your Amazon store
• Discover how other merchants have successfully entered this business channel
• Learn why you need to get started immediately to capitalize on holiday sales

Find efficient ways to manage and sync your inventory with Amazon and other channels.

Title: Are You Achieving 60% Growth? You Could on Amazon 

Date: Wednesday, May 23rd

Time: 2:00PM – 2:30 PM EDT

Click here to register now!

Posted by: Molly Griffin, Marketing Associate

Happy Friday everyone! Just wanted to send out a special thank you to everyone over at Utz Quality Snacks for all the great treats they sent to the Dydacomp team today!  It was a great way to end a busy week!

Don’t miss your opportunity to meet and connect with the Dydacomp team and other M.O.M. users at the Dydacomp User Conference on June 4, 2012 in Chicago Illinois. Register today!  Learn more about all the great activities we have planned for our M.O.M. users here.

Have you registered to attend the Dydacomp User Conference yet? There will be a M.O.M. users and partners form across the country at the Dydacomp User Conference on June 4,2012 in Chicago. One of the sponsors that will present at the event is long time Dydacomp Partner, Software Forms Plus. They provide M.O.M. users with the professional and functional forms needed to run a successful business. They offer a diverse variety of forms that range from invoices to combined label/forms that can be very beneficial to your company. From generic cost saving forms to custom designed forms, they can provide you all the forms your need for your M.O.M. solution.

In today’s competitive eCommerce marketplace, it is more important than ever to build and maintain a consistent brand image. One area in which your business can help build brand awareness is through custom forms. This enables you to ensure your customers receive professional forms that match your business. This will help increase bran recognition and ensure your business remains professional in the eyes of your customers.  Not only are customized forms important for increasing your brand image, they can help improve your overall order processing.

These forms can enable your business to:

• Eliminate the time required to match shipping labels with proper forms.

• Greatly reduce the risk Shipping Errors due to inaccurate labels and forms.

• Increase customer satisfaction with user friendly Return/Exchange Information with Pre-Printed Product Return Labels.

• Deliver a consistent brand image to customers.

Don’t miss your opportunity to meet and connect with the Software Forms Plus at the Dydacomp User Conference on June 4, 2012 in Chicago Illinois. Register today!  Learn more about all the great activities we have planned for our M.O.M. users here.

Posted by: Michael Nardini, VP of Customer Satisfaction 

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.1.12) includes:

• The Global Parameters setting to define the number of copies to print for the Packing Slip and Invoice will now work for custom forms.
• Resolved issue in  the apply customer payments screen stating the currency is invalid for M.O.M. UK systems.
• Improved Amazon order synchronization to process if a single order fails to upload.
• Resolved Miva orders duplicating when more than 750 orders are downloaded at one time.
• Corrected issues with call schedule “speak to name” to ensure it now is listed under the selected customer name.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

(Parsippany, NJ) – Dydacomp announced that it has partnered with Internet Retailer Magazine to issue a monthly index of industry trends for small to mid-sized retailers called the “Dydacomp SMB Index.” The Dydacomp SMB Index is based on Dydacomp data compiled from more than 1.7 million orders per month at more than 1,500 e-commerce operators—accounting for more than $200 million in combined monthly retail sales.

Ecommerce continues to take an important role in the retail space and is expected to grow over 15 percent in 2012 according to the U.S. Department of Commerce. With more and more small to mid-sized businesses looking to expand online to attract new buyers, trends have emerged that provide insight into consumer spending and confidence. The Dydacomp SMB Index tracks this across more than 15 product categories, including Consumer Electronics, Clothing and Sporting Goods.

The inaugural index, available online and in the print issue of Internet Retailer, uncovered interesting findings, including:

• Consumers who shop online are placing fewer orders, but they are larger in size.
• A slight decline in sales last month compared with March 2011 was identified, while year-to-date sales through March increased nearly four percent year over year.
• Average order size grew in every category included in the Index except for one, Tobacco Products/Alcohol.
• Books (which includes publications from religious organizations), Sporting Goods and Auto Parts showed strong gains, while Jewelry and Tools were weakest.

“Helping online retailers manage almost two-million orders each month, Dydacomp is uniquely positioned to gauge how small to mid-sized retailers are faring across a variety of industries and serve as an indicator of economic conditions in this market,” said Fred Lizza, CEO of Dydacomp. “By partnering with Internet Retailer, we are sharing this data on an industry-wide scale and providing insight into the growth and success of the burgeoning online small business eCommerce community so retailers and marketers alike can make better and more-informed decisions.”

The Dydacomp SMB Index will be available in Internet Retailer’s print and online editions on a monthly basis. The first Index appeared on April 11th and can be viewed in its entirety by clicking here. Retailers looking for more information on how to turn online browsing into online purchases – in any shopping category – can click here for best practices from Dydacomp.

Posted by: Michael Nardini, VP of Customer Satisfaction 

The latest update for the Multichannel Order Manager v8 API is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice to improve your  inventory management, order management, order fulfillment and order processing capabilities.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to demonstrate how to use the API.

The April API Update enhancements include:

• Enable M.O.M Ebay functionalities in API.   You will now be able to use the M.O.M. API in conjunction with the Ebay API :
  • Download all new orders from Ebay
  • Upload M.O.M. order information and status to Ebay
  • Synchronize inventory with warehouse management system.
  • Publish new product information for auction to Ebay
• New API property to determine how stock is pulled from inventory.
• New function to update “Other Info.” Or Order Line Item’s alternate.
• Modified functions to ensure output encrypted credit card and E-Check data will be masked.  Credit card data will be masked showing only the last four digits.  E-check data will be masked entirely.
• New function to output all or selected stock fields and to update stock memo fields.
• New function to output feed manager info.

For more information, download the latest M.O.M. API User Guide in the Support section of the Dydacomp website.

If you have any questions or trouble updating, the Dydacomp Support team is available Mon – Thurs 9am – 6:45pm EST and Fri 9 AM – 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily.

Posted by: Al Pascale, Manager of eCommerce

We released the latest SiteLINK eCommerce v7 a little over a month ago and introduced a number of exciting new features to help you improve your online store.  Building off this momentum, last week we released our first SiteLINK dot release (v7.0.1) that added a number enhancements to improve the functionality of your SiteLINK eCommerce store. These enhancements focused on ensuring your online site has all the functionality needed to produce an enjoyable shopping experience for your customers.

Some of the enhancements include:

• The “View Additional Images” feature on the product details page displays images in a Facebook-like image gallery.
• The AddThis social networking ribbon has now been optimized to include a “Pin It” button, supporting the ability to “Pin” a product image on Pinterest.
• Merchants no longer have to edit their country database or request custom work to restrict countries that they ship and sell to. Instead, they can use a new admin controlled feature to easily select those countries, allowing them to target foreign markets or omit certain countries where there are high levels of fraud.
• The mobile template has been updated to ensure that it is compatible with shoppers visiting your site from a Kindle Fire.
• A UK-specific template is now available and has been optimized to include UK pricing, VAT, counties and language localisation.

We plan on releasing an incremental update to SiteLINK in the coming months with the focus on backend-oriented enhancements. Stay tuned for more details.

To upgrade to SiteLINK 7, please contact sales at 800-858 3666 or by email at sales@dydacomp.com.

Posted by: Michael Nardini, VP of Customer Satisfaction 

The  latest  M.O.M. update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

This week’s executable (dated 04.17.12) includes:

• Enhancement made to Global Parameters that adds setting to default a customer invoice preference.
• UK M.O.M. users can now set up PayPal accounts in the ICCAS tab of Global Parameters.

For a detailed list of the fixes included in the update, please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pmET and Fri 9am to 4:45pm ET by calling 973-237-0300. You can also contact Support using  the online ticketing system by clicking here.