How to Setup Free Shipping in M.O.M.

Posted By: Art Vivino, Technical Support Supervisor Art Vivino, Dydacomp Technical Support Supervisor

There are many different incentives to get your customers to purchase your products. One popular method is to offer your customers free shipping on orders. This is easy to set up in Multichannel Order Manager (M.O.M.) and there are several ways to allow  free shipping on an order.

One way to achieve this would be by creating a shipping method that would not charge anything to the customer. This is done by going into the Maintain drop down menu and selecting the Shipping Methods option.  You can then use FRE, for example as the code to be used on an order. This method would be sent to, not charged to the customer.

Ex: This is done by leaving the box ‘Actual Charges’ unchecked. Also, do not add any additional charges such as ‘Per Box Charge’ or ‘Per Invoice Charge’

The invoice sent to the customer would show 0.00 for shipping.

If you wish to show on the invoice that you gave the customer free shipping, you would create a new stock item in M.O.M. called ‘Free Shipping’. Mark this as a service item and leave the unit cost and price as 0.00. When added to an order, you can change the unit price to the negative amount of the shipping total.


Another method to offer free shipping is by using an Order Promotion. This is done by going to the Maintain drop down menu,  followed by the Advertising Information option and select Order Promotions.

You may want to allow this promotion to only those customers that meet specific criteria. This may be Source Key given to them via an email advertisement.

Or by using a particular customer type.

Hope this clears up any questions you had  on how to apply free shipping in M.O.M..

Let us know if you have any questions or if there is anything we can help you with!

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