Posted by : Molly Griffin, Marketing Associate at Dydacomp
Have you experienced Dydacomp’s customer support recently? We’re focused on providing you with the support you need to meet your business needs. This includes offering 24/7 support, handling calls from our headquarters office in NJ, practically eliminating call wait times, and ensuring the right team is working on your solution.
Join us Tuesday, November 8 2:00PM – 3:00PM EST to find out just how much has improved during this Webinar presented by Mike Nardini, Dydacomp’s Vice President of Customer Satisfaction. He’ll show you call center statistics that clearly show the improvements, then he’ll walk you through the support process, introduce you to the team that will work with you, and answer your questions.
By attending this Webinar, you’ll find out:
- What changes have taken place to Dydacomp’s support to quickly resolve issues
- How short the average wait time is for a call
- Who the support team is and how they are evaluated
- How the afterhours support call escalates to ensure a fast response
- The percentage of first call resolutions
- Coming attractions
Dont miss valuable tips and tricks for the best support experience. We look forward to seeing you there.
Title: Get Up to Speed on Dydacomp’s New Approach to Support
Date: Tuesday, November 8
Time: 2:00PM – 3:00PM EST