Posted by: Michael Nardini, VP of Customer Satisfaction
From all of us here at Dydacomp we hope you had a successful holiday season, and we wish you happy holidays with an even better New Year in 2011.
Whether anyone wants to admit it or not, the holidays are coming to a close as the year slowly winds down in the final 2 weeks of the December. The holiday rush has proved successful this year with the ComScore reporting that consumers have spent $27.46 billion since November 1st, a 12% increase over holiday sales last year. Have you seen similar results for this holiday season?
I also wanted to take this opportunity to share our holiday hours:
Wednesday, December 22 – Dydacomp will close at 4pm ET for a company meeting. A limited number of Support staff will be available to handle system down and critical issue calls.
Friday, December 24 – Dydacomp will be open for a half day on Christmas Eve from 9am to 12pm ET.
Monday, December 27 and Monday, January 3 – Dydacomp will be closed in observance of Christmas and New Year’s, however; limited staff will be available to board tickets from 10am to 4:30pm ET.
System down tickets will be responded to within the hour; however, non-critical and “how-to” issues will be deferred to the next business day. As always, in the event of a site down when the office is closed, SiteLINK Support is available at (973) 641-090. This is an emergency line for site down issues only. All non-critical issues will be handled by SiteLINK Support on the next business day.
Good luck in the last 2 weeks of 2010 and we look forward to working with you all to share a successful 2011!