important ACVM Update

 

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction 

You may be experiencing an issue with your Address Correction and Validation Module. We apologize for any inconvenience this may have caused your business. 

UPDATE:The issue has been identified and the Dydacomp team is hard at work to resolve this issue.  We will inform you when the resolution  is available.

This issue was not related to the most recent address data you received with the July disk and this information is valid until 10/28/2011.Once you update to the most recent executable there should no longer be any issue with ACVM.

In the future, if an issue with ACVM arises we recommend that you temporarily disable this feature.

To temporarily disable ACVM:

1. Go to Maintain drop down menu, followed by System Information, and then select Global Parameters.

2. Once in Global Parameters, select the Customer Entry Tab.

3. To temporarily disable ACVM, uncheck all the boxes in the Address Correction and Validation section. Also make sure to delete the ACVM installation Path information as well.  To restore ACVM after you have temporarily disabled it, simply update your subscription like you would when you receive a new ACVM disk.

We apologize again for any inconvenience the ACVM issue may have caused. If you have any questions or concerns, please contact Dydacomp Technical Support.  The support team is available Monday – Thursday 9 AM – 6:45 PM EST and Friday 9 AM – 4:45 PM EST.  You can also contact support via the online ticketing system by clicking here.

 

 


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