Intelligent Engagement Increases eCommerce Sales

Posted By: Al Pascale, Dydacomp Manager of eCommerce Services

It might sound repetitive, but it is important to reiterate the value of customer engagement for your business. One way to increase customer interaction on your online store is to offer live chat for your eCommerce website.

LivePerson allows you to easily integrate live chat for your SiteLINK ecommerce store. This feature will allow your online visitors to get real-time information when they need it and before they become frustrated, abandon their shopping cart, and leave your site. LivePerson offers a fully integrated live chat solution that allows you to provide visitors with support and other assistance directly from your Dydacomp storefront.

LivePerson offers your business an intelligent engagement solution that will proactively target visitors to your site at the right time and match them with right agent who will be able to address their issue. It ensures that your customers speak to the right agent to help resolve an issue or answer a question that can help close the deal on a sale.  This service also helps make your customer’s online shopping experience more personal. This engagement has been proven to boost website conversions and average order values by monitoring and engaging your visitors in real-time. There has never been a better way to increase online sales, provide customer support, and reduce operating costs.

 

Live Person’s live chat has the statistics to reinforce its effectiveness:

• Visitors who chat are three times more likely to buy from your online store.

• Visitors who chat have an average order size is 35% higher than non-chatters.

• Chatters are twice as likely to return to your site within a day.

• 85-90% of chatters rate their service experience as “good” or “excellent“, which will help increase customer satisfaction.

• Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.

Isn’t it time you offer Live Chat to help personalize and improve your customers shopping experience on your ecommerce store? Click here to learn more and get 20% off LivePerson.


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