Posted by Katherine Ulloa, Dydacomp Senior Technical Support
I am very passionate when I work with users who are ready to convert to the SQL version of M.O.M. 7i. I know that it is a big step for them, so I am committed to be there throughout the entire process.
It wasn’t too long ago that I worked with a very delightful world-class musical instrument web retailer. They have been a Dydacomp customer for over 10 years using our Enterprise version running on a Visual FoxPro backend. This web retailer badly needed an updated version of M.O.M. due to reaching the 2GB limit imposed on Microsoft Visual FoxPro files. Their problems, due to this capacity limitation with the database file size, escalated to making regular and long M.O.M. Technical Support calls which constantly disrupted their business. Thus they decided to make the move to M.O.M. XL.
Regarding the conversion process, my suggestion is to always do a test conversion first, so they will have the time to examine the new M.O.M. 7i system running on a SQL Server. During that time of testing, I make myself available to answer any questions or provide support to any issues that they may encounter while in this testing phase.
I know that a good reference document is always important, therefore, at the end of the test conversion I sent them an outline containing detailed steps that we had taken to make that conversion a success. The client implemented this step-by-step process a couple of times by themselves until they were comfortable enough to accept the final conversion process.
At times, there are customers that prefer a dedicated SQL specialist to be with them during the entire live conversion. In this particular situation, the customer felt more comfortable running their live conversion on a Friday, during non-operational hours. Here at Dydacomp we value our customers and we know that they expect the Mail Order Manager Technical Support team to be there when they need us the most, so I made sure this live conversion was a total success by assisting this customer even after hours and customer stating they felt self-assured at running the conversion themselves. This is a testimonial from this success story:
“I have never received a follow up phone call from a support team like I did this time. Katherine was concerned about the success of the conversion even after the whole process was already a proven success.”