Posted by Fred Lizza, CEO, Dydacomp
#1: Time Consuming Manual Processes
The top business issue that is preventing growth may also seem like the easiest to fix. SMBs are still moving data manually across different systems and this lends to countless disconnects in your business, including visibility into your customers. These manual processes including rekeying order information that invariably leads to errors. For example, an order comes in through your eCommerce store. The order information is then printed out and the data is rekeyed into your inventory management system. The details then need to be rekeyed when completed the shipping information. And sometimes the data needs to be rekeyed again into your accounting system.
All of these manual processes and disconnects slow down your business and open the door to human error, leading to delayed shipments and missed deliveries. The costs begin to add up and it affects all areas of your operations, including customer service, purchasing & receiving, warehouse & fulfillment, accounting, management, and marketing.