Support Feedback: We Need You

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

As Dydacomp strives to increase customer satisfaction and improve the quality of our technical support,  your  feedback is an essential tool to help us reach our goals.

You may have noticed that once Dydacomp Technical support has successfully resolved your Mulitchannel Order Manager or SiteLINK eCommerce issue,   you receive an email confirming that your support ticket has been closed.  Within this email you will notice a link to Dydacomp’s Technical Support survey. This survey only takes a few minutes to fill out, but provides us with important information.

Your feedback is one of the most valuable tools we use to evaluate the effectiveness of our support reps. Your survey responses also enable us to discover new methods  that can  improve your  overall experience with Dydacomp support.   The survey can be found at: http://TechnicalSupport.questionpro.com

The Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.So next time you receive an email informing you that your support ticket has been successfully resolved, please take a minute to evaluate your experience with Dydacomp Technical Support.


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