Posts Tagged ‘Amazon’

Dydacomp Enhances Amazon® Integration in New Multichannel Order Manager Quarterly Update

Wednesday, April 4th, 2012

 Posted By: Dydacomp Staff

New features enable clients to more effectively manage their Amazon Marketplace channel and boost sales

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, announced powerful enhancements to Multichannel Order Manager’s (M.O.M.) integration with Amazon Marketplace. The new capabilities are included in the March 2012 quarterly update for M.O.M. Version 8, the leading integrated eCommerce and PCI compliant inventory  management solution for SMBs.

The enhancements enable clients to easily open a new business channel or expand their presence on Amazon Marketplace, list their products in the right categories, and improve drop shipping support through Fulfillment by Amazon (FBA). The update is provided free to all supported M.O.M. Version 8 users as part of the quarterly release schedule.

“We are focused on providing our customers with the best tools to grow their businesses, and the new quarterly release process assures they will see a steady flow of enhancements to equip them for accelerated growth. In particular, this initial release enables them to more effectively tap into Amazon’s 150 million customers,” stated Fred Lizza, CEO of Dydacomp. “Our customers now have the ability to more efficiently sell their products and boost sales in Amazon Marketplace, while ensuring that they maintain accurate inventory and fulfill all orders on time.”

The Amazon integration features include expanded category management so merchants have the ability to group their products into the most accurate categories. They’ll be able to easily import and export product descriptions and categories in mass to increase their visibility on Amazon Marketplace and ensure their products are more readily found by shoppers. They’ll also have the tools to stand out against the competition by quickly adjusting their product descriptions in M.O.M. and having the updates reflected in Amazon Marketplace.

By enhancing the support for FBA, products listed by merchants using M.O.M. will be able to qualify for Amazon Prime, which gives them the opportunity to offer free super saver shipping to entice Amazon’s customers to choose their products. They’ll also gain better insight into their Amazon sales through accurate order fulfillment and tracking.

“It made sense for our first quarterly release to emphasize our Amazon integration because this is a critical channel for many of our M.O.M. users. We are excited to see how they are able to take advantage of these new and beneficial improvements, and we look forward to the continued value M.O.M. Version 8 users will receive from upcoming quarterly release as well,” added Fred.

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Latest M.O.M. Update and M.O.M. v8.01 Now Available

Tuesday, April 3rd, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction 

The latest biweekly M.O.M. update is now available for download. M.O.M. V8 Users: This biweekly update (April 3,2012) includes the quarterly dot release V8.01. The update includes a number of enhancements to M.O.M.’s Amazon integration including improved categories and enhanced overall Amazon FBA support as well as all the biweekly updates from the past 6 months.

The latest M.O.M. V8.01 enhancements to the Amazon integration features expanded category management using Amazon’s Browse Tree Guide.  This provides the ability to group products into the most accurate categories.  We have added an import and export function for product descriptions and categories so you can mass update your Amazon items to increase your visibility on the Amazon Marketplace.   The update includes increased support for FBA, products. For a full detail of the fixes included in the update please log into Dydacomp Support Online.

There a few steps M.O.M. v8 users  must take before updating your system or you will receive an error.  with the Amazon Category Enhancement, users must download the Amazon Browse Tree Guide file from the Dydacomp Support site under Misc. Utilities. Also, Version 8.01 introduces new fields and tables to the existing database structure.  To avoid issues when implementing this update, please follow the below guidelines relating to your version of M.O.M.:

Standard (VFP) – have all users log out of MOM and one user with the latest program update log in.

Premium (SQL) – have a user with administrative access (SQL Server ‘dbo’ rights) log into MOM.  Users with this type of access will be prompted ‘Do you want to check for new objects of MOM 801 Build’.  Select ‘Yes’ at this prompt (This only needs to be done once).

Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable for M.O.M. v7(dated 04.03.12) includes:

  • Corrected shipping confirmation notices to ensure they are sent when the restrictions are set to none.
  • Solved issue that resulted in credit cards numbers becoming temporarily unhidden when working on the credit card batch.
  • Resolved issues with ACVM to ensure zip codes are accurately verified.

If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please back up your M.O.M. system before updating your M.O.M. system to the latest update.

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Dydacomp Adds Powerful Fraud Protection and Published API Features with Multichannel Order Manager v8

Wednesday, September 7th, 2011

Posted by: Dydacomp

September 7, 2011 (Totowa, NJ) –

Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the release of Multichannel Order Manager (M.O.M.), Version 8, the only PCI compliant order management solution built for eCommerce, multichannel and distribution businesses. The new release arms small and medium-sized merchants with powerful features that enable them to ensure order authenticity, connect to virtually any eCommerce shopping cart or 3rd party system, protect their bottom line from fraud, customize the system to their unique needs in ways never available to them in earlier releases, and open new sales channels to accelerate revenue growth.

M.O.M. Version 8 reflects the strategic changes Dydacomp has made to provide SMBs with the complete solution needed to compete and thrive in the eCommerce marketplace. By incorporating an open API in the release, clients are able to continue using their established eCommerce platforms while integrating a complete order management solution. Merchants who have an established eCommerce store can now easily implement an order processing solution, which is needed to compete with larger online merchants.

“There are three main market forces we recognize and are addressing in M.O.M. Version 8, “said Fred Lizza,  Dydacomp’s CEO. “First, the majority of new sales growth for small and mid-size merchants now comes from Internet sales. Second, we are seeing an across the board increase in fraudulent transactions. Finally, our customers asked us for more flexibility to allow them to adapt the system to their unique business needs. By focusing on these areas, we’re really giving our clients the keys to drive their business.”

Through M.O.M. Version 8’s powerful API, clients can now interface with any eCommerce system and import orders as well as handle point-of-purchase or telephone orders, order workflow automation, inventory and customer information, freeing internal resources and expediting accurate order fulfillment. “You can use the system best suited to your needs and target audience. There’s no need to switch in order to take advantage of M.O.M.’s back-office functionality,” Fred continued. “In addition, we’ve enabled M.O.M users to immediately take advantage of new revenue streams through business channels such as Amazon Marketplace and eBay. We also added controls to allow each customer to automatically identify and carve-out suspicious transactions so they can protect their bottom line by catching fraudulent orders before they ship. And M.O.M. Version 8 delivers new user-driven features that enable them to customize as needed without losing the benefit of a fully-supported system and future upgrades.”

By offering a built-in connection that meets Amazon‘s 2012 requirements, M.O.M. Version 8 gives clients the ability to reach the company’s 130 million customers. The Amazon feature opens the door for SMBs to easily sell through Amazon Marketplace to increase revenue and brand visibility. Additional features in M.O.M. Version 8 improve customer communications through customizable invoices and paperless invoicing as well as enhance General Ledger exports for accounting systems.

“The latest version represents Dydacomp’s commitment to providing solutions that directly address the changing needs of the small to mid-sized multichannel merchant. Clients are able to achieve a significant return on investment, while gaining the tools and functionalities they must have in order to run efficient and effective multichannel businesses that compete with the largest eCommerce retailers in the market,” added Fred.

For more information about M.O.M. v8, register for a M.O.M. 8 webinar today. For M.O.M. 6 and below users, register here.

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Posted in Dydacomp News, Ecommerce, Industry News, PCI Compliance, Support, Webinar | No Comments »

Another Online Sales Tax Win!

Friday, February 11th, 2011

Posted by: Albert Realuyo, VP of Product Management at Dydacomp

The State of North Carolina has announced it will not to seek personal information related to consumers’ online purchases. Before this ruling was passed, North Carolina wanted online retailers to provide customer information concerning online sales so the revenue department could determine how much sales tax the state was owed for online purchases.

This ruling was made after a court case in which filed a lawsuit against the North Carolina Department of Revenue claiming it was a violation of customer privacy.  The North Carolina revenue department still insists that the state had never intended to use the product information to tie customer information to products they purchased and was simply using the information to help enforce sales and use tax collection. This is a huge win for online retailers as the collection of sales tax by the state would have directly impacted online revenue and business for online retailers. However, residents are still required by law to pay taxes on items purchased online when an online retailer doesn’t charge sales tax, but few residents actually do.

This ruling comes within weeks of the DMA’s win that resulted in an injunction that now prevents the state of Colorado from acquiring customer order information from online retailers to collect sales tax. is currently pulling business from the state of Texas as they were unable to reach an agreement with state officials to avoid collecting sales tax on purchases made by Texas residents. It will be interesting to see how this issue plays out in Texas, especially with the two recent wins for retailers in both Colorado and North Carolina.

Here at Dydacomp, we will continue keep you updated on all important sales tax information as it happens to help keep your business running smoothly and in compliance with the various sales tax laws by state.  You can also click the links for more information on  the Texas and North Carolina rulings.

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Posted in Ecommerce, Industry News | No Comments »

Big Retail is Winning Online

Monday, November 22nd, 2010

Posted by John Healy, CEO of Dydacomp

According to a recent report from Comscore, a research company that tracks a consumer’s online advertising and purchasing patterns, there has been a significant upswing in the last year in overall ecommerce sales to the top 25 retailers.  Check it out:

Some of that number is misleading.  For instance on a ton of small business ecommerce happens through their Seller’s Central channel but gets counted as Amazon sales, the same is true for eBay.  These marketplaces are so important to most of our clients that we have build integrations to Multichannel Order Manager (M.O.M.) to work more efficiently with them.

Expect Amazon to have aggressive, increased competition from the top 25 retailers because other big multichannel players are catching on.  Both Wal Mart and Sears have created marketplaces for small merchants that have unique product lines.  So the good news is you’ll have more channels, but the bad news is you won’t be in control when there is a rule change and these marketplaces will change the rules on you often just like eBay Power Sellers have found out.

Our advice to clients is to take a more balanced marketing approach than ever before.  One potential strategy is to:

1) sell on your website using SEO and PPC tactics to drive inbound traffic (with an appropriate ROI)

2) merchandise certain items on the big marketplaces like Amazon

3) liquidate seasonal/old stock on eBay

4) insert your catalog in the orders shipped to Amazon and eBay customers (all marketplaces actually)

5) email weekly to your customer file and try to segment it as best you can

6) stay in or get back in the mail to distribute a catalog or promotional materials for acquisition, continuity and reactivation

A lot of folks might think I am off base recommending mailings.  It is my heritage so I have a bias, but, you are not going to be on page 4 of a Google search in a mailbox that belongs to a past customer or a high potential prospect.  Plus, “Big Retail” can’t out PPC you on every keyword term imaginable in the mail.  Finally, there is no solution online that lets a consumer look at 300 different items from you in a manner of minutes like a 48 page catalog.  Never mind the fact, that consumers will usually keep your catalog around for a little while and refer back to it more than once.  Yes, in all likelihood they will put the order in online at your SiteLINK store or other shopping cart, but the attention, interest and desire for your product will come from their experience with your catalog.

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Do You Remember When it Was All About Your Catalog?

Wednesday, April 28th, 2010

John Healy, Dydacomp CEO

Posted by John V. Healy, CEO of Dydacomp

So you just put up your company’s new Facebook page and you have even started to Tweet about an item you are selling, all while working non-stop to get your SEO rankings up. You are even thinking about trying PPC to see if you can make that work profitably. You have (or should have) done major changes to your website so prospects will convert more easily: features like product reviews, cross-sell, up-sell, and product recommendations to name just a few. You email more often to your existing customers to bring them back to your franchise. You are selling on marketplaces like eBay and Amazon to expand your reach. You are so totally wired now you might even be a source of electricity for a small community.

How are you doing with what got you here? You remember….Direct Mail and, more specifically, your catalog. Now the US Post Office has made it almost impossible for you to mail profitably but there are still many ways to make the mail work… even for prospecting.  Smart multi-channel merchants that I’ve talked to recently are telling me that they are going back into the mail, very selectively, but still they are mailing.  In fact, in Q4 of last year the USPS was down 18% on Standard Mail Flat mailings as compared to 21% in Q3 – a slight improvement. I suspect when the Q1 numbers come out we will see more encouraging news.

So it’s time to get back to the basics.  Try the mail again and get some help, especially for prospecting from companies like Abacus or i-Behavior.  Use the Mail Order Manager List Management Module (LMM)  more aggressively to find customers in your housefile that you might be able to mail more often.  Here is a link to give you a refresher on LMM:

Good luck and good mailing!

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