Posts Tagged ‘API’

Beneficial Enhancements Added to M.O.M. v8 API

Friday, February 24th, 2012

Posted By: Michael Nardini, VP of Customer Satisfactionnardini Beneficial Enhancements Added to M.O.M. v8 API

The Dydacomp Development team has added a number of new enhancements to the M.O.M. v8 API in the lastest API update to expand Multichannel Order Manager’s capabilities. The latest M.O.M. API SDK installer is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs. This February 2012 release includes a number of additions to improve integration between your eCommerce platform and M.O.M to help seamless process your online orders.

The February 2012 API Update includes:

  • New Sales Tax Utility
    • Showcases important API capabilities including how the API can be used to perform updates, using XML input files, to national, state, county, and zip sales tax tables.
    • Simplify your tax management for your business.
  • M.O.M. API: Test Connection Utility
    • Used to confirm API has been installed correctly.
  • New Accounting functions
    • Allow export of M.O.M. credit card merchant account information
    • Update sales tax rates for national, state, county, and zip
    • Export sales tax rates for national, state, county, and zip
  • New Order functions
    • Allow PayPal order entry
    • Allow pre-paid credit card order entry
  • New Shipping functions
    • Allow export of M.O.M. shipping methods information
  • Bug Resolutions:
    • Issue with shipping cost override on order has been resolved.
    • Issue with line item price override on order has been resolved.

For more information, download the latest M.O.M. API User Guide on the Support site under the Misc. Utilities section.

If you haven’t upgraded to M.O.M. v8 yet and want to learn more about how M.O.M. ‘s API can help you improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, the Dydacomp Support team is available by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager | No Comments »

Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing AssociateMolly 1 150x150 Dydacomp Update from CEO Fred Lizza

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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Dydacomp Announces New Partnership Enabling Magento® Users to Implement the Leading Order Management Solution

Tuesday, November 29th, 2011

Posted by: Dydacomp Staff

Dydacomp and Freeportway Bring Multichannel Order Manager to the Most Popular eCommerce Shopping Cart Solution

 November 29, 2011 , (Pasippany,NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a new strategic partnership with Freeportway, an eCommerce integration solutions provider. Freeportway’s BizSyncXL software enables merchants to seamlessly integrate Dydacomp’s industry-leading order management solution, Multichannel Order Manager (M.O.M.), with the top eCommerce shopping cart, Magento, to automate and improve their online businesses operations and overall efficiency.

“Our goal is to ensure that small and medium-sized businesses have the most flexible and comprehensive order management solution on the market. The partnership with Freeportway reinforces this by providing Magento users with the tools to implement the most powerful solution available to grow their online businesses. They now have the ability to synchronize inventory, pricing and orders while ensuring their online business and offline operations seamlessly work together,” stated Fred Lizza, CEO at Dydacomp.

BizSyncXL connects M.O.M. to the MagentoGO, Community, Professional and Enterprise Editions of Magento to give clients the features and functionality needed to compete in today’s eCommerce marketplace. It seamlessly passes data from BizSyncXL to Magento and back to M.O.M. so clients don’t have to do the transferring or importing of data manually. The data includes everything from products, prices, customers and orders to completely automate the process of updating the Magento shopping cart system.

“We are excited about this strategic partnership and the new direction of Dydacomp as the company opens up its M.O.M. solution. As part of this partnership, we have jointly worked to create, test and verify the functionality so Magento users can easily implement and begin using the solution. This helps merchants focus on growing their business, while we handle the required technical aspects. We also look forward to taking advantage of the new features and functionality incorporated into M.O.M. Version 8, including the API. We’ll integrate this with BizSyncXL to offer Magento merchants the most efficient and complete multichannel solution available,” said Gary MacDougall, CEO of Freeportway.

Dydacomp launched its new partnership program with the release of M.O.M. Version 8 to provide small and medium-sized merchants with the most robust order management solution available. By partnering with companies such as Freeportway, Dydacomp ensures that multichannel merchants will have the tools and resources they need to thrive at a price they can afford.

About Freeportway

Freeportway provides integration solutions to multichannel merchants, on-line retailers and direct marketing professionals who need to bridge the gap between their off-line and online systems. They help customers achieve end-to-end compatibility to increase efficiency in their operation, decrease operating costs and increase revenue by integrating systems within their organization to improve workflow and reduce the manual labor involved in keeping disparate systems updated.  For more information, please visit www.freeportway.com.

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Happy Halloween!

Monday, October 31st, 2011

Posted by: Molly Griffin, Marketing Associate

Happy Halloween from everyone here at Dydacomp. We hope everyone has a safe and fun holiday.

Happy Halloween 300x266 Happy Halloween!

Last week, the Dydacomp CEO and SVP traveled to Napa, Cleveland and Pittsburgh for three very successful lunch events. These events were highly successful thanks to the great discussions and feedback from all multichannel merchants involved.

We want to thank all the M.O.M. and SiteLINK eCommerce companies who took time out of their busy schedules to attend the lunches.

Thanks for the great feedback and informative discussions about M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Interested in learning more about how Multichannel Order Manager can provide your business the tools you need to drive your eCommerce business? Check out the M.O.M. v8 webinar on demand or the M.O.M. v8 API webinar to find out more information on how to improve your online business today.

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Dydacomp Launches Strategic Partnership with Web2Market

Tuesday, October 25th, 2011

Posted by: Dydacomp Staff

October 25,2011 (Totowa, NJ)-

Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with Web2Market, the leading provider of development, support and hosting for the AbleCommerce® Web storefront software. This will enable users of AbleCommerce to connect to Dydacomp’s Multichannel Order Manager (M.O.M.) software, creating a powerful end-to-end eCommerce solution.

The new partnership solidifies Dydacomp’s recent commitment to open up M.O.M.’s full-featured order management and fulfillment platform to eCommerce partners for the first time in the company’s history. By offering an open API in M.O.M. Version 8, small and mid-sized merchants have the most flexible and cost-effective options for managing eCommerce operations.

“We’re excited to welcome Web2Market to our growing list of partners who are able to take advantage of our open API. Web2Market’s clients now have the ability to focus on their core businesses and capitalize on the investments they’ve already made in AbleCommerce while adding M.O.M.’s robust back-office functionality. By combining these solutions, they will be able to scale operations, increase efficiencies, and drive their eCommerce business,” said Rob Coon, Senior Vice President of Dydacomp.

Web2Market will use the API to help merchants seamlessly integrate their AbleCommerce platform with M.O.M. Version 8 and adapt the system to meet their unique business needs. This connection gives them the tools to effectively and efficiently manage inventory, purchasing, suppliers, receiving and cross- channel customers. They have the ability to exchange data directly with M.O.M. to import and process orders, handle point-of-purchase or telephone orders, and automate order workflow, ensuring process integration and accurate order fulfillment.

“Web2Market is focused on helping merchants get the most out of AbleCommerce’s features and functionalities, and Dydacomp provides the back end functionalities that many of these merchants lack. This partnership will ensure these businesses have the most complete solution to thrive in the changing eCommerce landscape.” says Brad Kort, President of Web2Market.

A Webinar will be held on November 10th at 2:00PM EST to provide additional information about this partnership and how M.O.M. integrates with AbleCommerce.

For more information about the event and to register, visit:  https://www1.gotomeeting.com/register/391079313.

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New API Update Available for Download

Monday, October 24th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction

As another measure to help improve Dydacomp support, we will now be releasing once a month updates the provide enhancements to the Multichannel Order Manager v8 API. The first update is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to help illustrate the new features we have added.

The first API release includes the addition of:

  • Retrieve customer
  • Retrieve stock items
  • Retrieve orders & order Items
  • Ability to receive payment authorizations for both credit card and eCheck
  • Updating of order addresses
  • Modify and remove order line items

If you haven’t upgraded to M.O.M. v8 and want to learn more about how M.O.M’s. API  can help improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, The Dydacomp Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

 

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Support | No Comments »

Still Time to Register For Last Dydacomp Lunches!

Thursday, October 20th, 2011

Posted by: Molly Griffin, Marketing Association

After 15 successful lunches done,  Dydacomp’s CEO and Senior Vice President are hitting the road for 3 final lunches next week.  There is still time to register for the lunches next week, but we recommend you register asap before space runs out! During these lunches, you will have the opportunity to network with other Dydacomp customers, learn about relevant eCommerce trends, and more information on how M.O.M. v8 can help your run your business.

Dydacomp will be hosting a lunchess in:

  • Pittsburgh, PA, Tuesday October 25 at the Capital Grill
  • Napa, CA, Wednesday October 26 at Restaurant Curvee
  • Cleveland, OH, Wednesday October 26 at the Cleveland Chophouse

To register visit: http://solutions.dydacomp.com/join-dydacomp-for-a-complimentary-luncheon/

If you missed the Dydacomp Lunch in your area and are still interested in learning more about Multichannel Order Manager v8 comprehensive and flexible feature set, watch the M.O.M. v8 webinar on demand or catch the M.O.M. v8 API webinar on demand.

We hope to see your business at a lunch!!

 

 

 

 

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4 More Lunches Added in October

Wednesday, October 12th, 2011

Posted by: Molly Griffin, Marketing Associate

After a very successful series of lunches with customers throughout the month of September, Dydacomp’s CEO and SVP have added four more lunch locations in October to discuss interesting trends, share their direction, and listen to ideas.

Join us for lunch as we navigate through the changing eCommerce landscape to provide you with the tips, tools, and best practices to succeed.  You’ll discover effective ways to grow your ecommerce business and gain insight into how Dydacomp’s M.O.M. v8 can help your business succeed.

In addition to meeting Dydacomp’s CEO or Senior Vice President, you’ll have the opportunity to network with other M.O.M. users and ecommerce executives in your area. With 15 luncheons already completed, we have added four more to extend opportunity to clients who were unable to attend the previous lunches.

To register visit: http://solutions.dydacomp.com/join-dydacomp-for-a-complimentary-luncheon/

Luncheon Locations (12:30 – 2:30PM Local Times):

Pittsburgh, PA: Tuesday October 25, 2011 

Minneapolis, MN:  Tuesday October 25, 2011 

Napa, CA: Wednesday October 26, 2011

Cleveland, OH:Wednesday October 26, 2011

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Learn About M.O.M. v8’s Powerful Capabilites

Tuesday, October 11th, 2011

Posted by: Molly Griffin, Marketing Associate

Miss the M.O.M. v8 webinars last month? Still interested in learning about the new features in M.O.M. v8? Join us for a live M.O.M. v8 webinar tomorrow October 11,2011 at 2pm EST. We’ll show you how you can achieve a significant return on investment as we walk you through our new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Title:  Get the Keys to Drive Your Business with M.O.M. V8

Date: Wednesday, October 12, 2011

Time: 2:00pm-3:00pm EST

Register at: https://www1.gotomeeting.com/register/694958624

By attending this Webinar, you’ll discover how you can:

•  Connect to virtually any ecommerce shopping cart or 3rd party system to free internal resources and expedite accurate order fulfillment
•  Carve out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
•  Compete with the largest ecommerce retailers in the market
•  Ensure that your customer data is safe and that your business meets PCI requirements
•  Accelerate revenue growth by opening up the business channels available to you in order to reach 130 million potential customers
•  Take advantage of new system flexibility to customize your invoices, utilize paperless invoicing, enhance General Ledger exports, and more
•  Receive 30% off the cost to upgrade directly to M.O.M. Version 8 in October

Interested in learning more information about the new API in M.O.M. v8? Check out the API webinar on demand to learn how you can use the API to connect M.O.M. with your eCommerce Platform of choice.  This webinar will teach you:

  • The basics of the MOM API and what it can do for you
  • The key API functionality
  • How to access the API and communicate with 3rd party systems
  • What sample code looks like to make a connection

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Thank You for the Great M.O.M.v8 Lunches!

Wednesday, September 28th, 2011

Posted by: Molly Griffin, Marketing Associate

Dydacomp concluded our September Lunches at the Capital Grill In King of Prussia, PA. This event ended the month with  another successful lunch with great discussions and feedback for all companies involved.

From everyone here at Dydacomp we want to thank all the M.O.M. and SiteLINK companies who contributed to all our successful lunches this past month! From New York to California, our SVP and CEO had the opportunity to meet with M.O.M. users and we had a great turn out and discussion at every event.

Thanks for the great feedback and informative discussions about  M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

If you have not had the opportunity to attend a lunch or M.O.M. v8 webinar, watch the M.O.M. v8 webinar on demand here.  With only 3 days left, now is the time to act fast to still receive the 50% off promotion for your  M.O.M. v8 upgrade.

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