Posts Tagged ‘Backup’

New Executable Available 10.18.11

Tuesday, October 18th, 2011

Posted by; Mike Nardini, VP of Customer Satisfaction

Today the newest bi-weekly executable is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dates 10.18.11) includes minor fixes such as:

  • Update for M.O.M. & Sitelink integration to respect shopper’s Ship-Ahead selection, except in cases where you have set up to dis-allow Ship-Ahead on a global bases.
  • Update for the USPS bar code label.
  • Resolved the 107 error when performing a customer look-up via the phone number field.
  • Increase in the catalog code fields for smoother importing.

In addition to the above, we have also added a new global flag to serve as a work around with some of the rounding issues that you may have experienced when attempting to reconcile Accounts Receivable.

Customers now have the ability to set a global parameter to allow you  to round your line items extended price to either 2 or 4 decimals. This toggle impacts only new order and open orders that have not been invoiced or shipped (including multiple shipping, and ship-ahead orders). Once the toggle is set, the entire order total and the payment amount of the order will be calculated based on the rounding that is selected. Please note, this toggle will not change any orders that have already been shipped or invoiced and the order total can differ depending on the level of rounding that you select.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.

If you have any questions or trouble updating, The Dydacomp Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

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Don’t Forget to Backup SiteLINK too!

Thursday, June 16th, 2011

Posted by: Daniel Cirasuolo,  SiteLINK eCommerce Support Specialist

The Dydacomp team is always reminding customers about the importance of backing up your Multichannel Order Manager system and hopefully customers have taken our advice to back up their M.O.M on a daily basis. Backing up your M.O.M. system is a crucial step to help ensure the integrity of your data, but many people don’t realize the importance of backing up your web design pages for your SiteLINK eCommerce store. This back up helps ensure that if you make changes to the design of your web store, you will always have a copy of the original to restore if issues arise.

The SiteLINK eCommerce team here at Dydacomp have received a number of calls because clients have forgotten to save their website (.asp) pages before making adjustments and lost custom work and other designs. Failure to back up your SiteLINK eCommerce pages can result in the loss of your custom work that could hurt the functionally of your website. It is important for SiteLINK clients to save their .asp pages before making any changes to your SiteLINK store to ensure you have a back up copy to restore if you accidently change specifics of your site.

I recommend that clients make a copy of any  SiteLINK eCommerce .ASP page they are going to be editing.  Copy and paste the .ASP file to an area on your computer that you will be able to access if needed.  I usually recommend to SiteLINK clients that they should create a new folder called BACKUP within their FTP site, and copy and paste any .ASP files they make changes to. This will help prevent the loss of your web design in the future.

 

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Feel like M.O.M.’s Running Slow Lately?

Wednesday, March 23rd, 2011

Posted By: Ryan Galicia, M.O.M. XL  Support Team LeaderRyan Galicia, M.O.M. XL Team Leader

Have you ever seen this notification: “Are you really sure you want to purge this data?”   The number of clients who have actually utilized this function in Dydacomp’s Multichannel Order Manager is very small. In my experience, most of our customers here at Dydacomp have NEVER purged data (such as old customer correspondence, warehouse activity, inventory transactions, and telemarketing entries). The one type of data we think you should save is  customer data as it is important to have comprehensive knowledge of your customer base. I have worked with long time M.O.M. customers who have had information archived since the late 90s, and it was affecting the speed of their M.O.M. systems.  The idea of permanently removing data from any M.O.M. system can cause a slight panic in any user, but in reality, by purging data you will actually help improve M.O.M.’s functionality.

By archiving old data your M.O.M. will have a slower processing speed, as it takes longer to filter through the large amount of saved data. Achieving old data also takes up much needed space in your database. Tables have a 2G limit per file so purging old data will help avoid reaching this limit. Any orders past the last 10 years for customers are no longer necessary to save in your current M.O.M. database so I would recommend purging these orders first. Once you get comfortable with the idea of purging data, I recommend you move on to purging quotes, old correspondences (letters/labels), telemarketing entries, supplier invoices, purchase orders, inventory transactions. It will be worth the increase in processing speed!

Remember to backup your M.O.M. system prior to purging. If you make a backup of your M.O.M. system and save it to your server prior to purging data, you will be able to access the information at a later date. This backup will allow you to access all the customer data from before the purge so technically you won’t be losing any information, rather moving it to another location on your server. This should make it easier for you to purge unnecessary information. Check out this blog to learn how to backup your M.O.M. software.

Take my recommendation and purge old data today to help improve the processing speed of your M.O.M. system today!

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Can’t Miss M.O.M. Webinar

Wednesday, March 16th, 2011

Posted By: Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

A month ago Ryan Galicia, a Dydacomp M.O.M. XL Team Leader, wrote  a blog about the importance of updating your M.O.M. system. To emphasis the value of backing up your M.O.M. system, our staff here at Dydacomp has decided to host a webinar on backup and maintenance for your M.O.M. system.

Date: Thursday March 24, 2011

Time: 2:30-3:30pm EDT

Reserve your Webinar seat now: https://www1.gotomeeting.com/register/821702056

Space is limited so it is important you register soon!

At the end of the webinar there will be a question and answer session with staff present for both VFP and SQL. This is a perfect opportunity for you to ask questions and receive valuable feedback M.O.M. experts. Don’t forget to sign up for M.O.M./ SiteLINK eCommerce Training April 6 – April 8, 2011. The training offers you another opportunity to learn the ins and outs of M.O.M. and help you use M.O.M. more effectively for your business. For further training information, Check out this blog or the registration on our website. I  look forward to hearing from you.

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Backup M.O.M. or Else

Thursday, February 17th, 2011

Posted by: Ryan Galicia, Dydacomp M.O.M. XL Team LeaderRyan Galicia, M.O.M. XL Team Leader

What is the most valuable tip technical support reps share with Multichannel Order Manager (M.O.M) users?  Create a backup of M.O.M. daily. One would be surprised at how many support issues could be easily resolved if Dydacomp clients had simply made a backup of their system before their computer crashed. Creating a backup will prevent any problems from arising due to an unforeseeable event, such a crash, hard drive failure, or data corruption, etc. If any of those things occur and your files are backed up, you can easily restore those files and continue with business.

No matter how you look at it, data loss is a horrible outcome for any business and could result in detrimental financial losses. Human error accounts for 30% of all  data losses, hardware malfunctions in general represent 42% of the vanishing data, 13% is due to software corruption, and 7% is due to those dreaded viruses that always seem to hit your computer at the worst possible time. The truth is 31% of instances where the loss of data occurs CANNOT be controlled or predicted. No matter how careful you are with your M.O.M. system, there are issues are beyond a person’s control.

Image source: http://www.cryptostorage.com/html/how_it_works.html

Wouldn’t you rather take the few minutes to backup your data before you leave at night, then risk losing everything when your computer decides to crash for no apparent reason. Instead of becoming a victim prepare yourself with an easy solution.  Some clients have told me that they only backup their M.O.M. systems once a month, although this is better than never backing up, you will still not be able to recover any data from the time between the last backup and the crash.  A daily backup is the best solution.

Save yourself the time and frustration that will result in the loss of data for your business, by making a daily backup of your system. You NEVER know what can happen; it is always better to be over prepared then under.

For steps on how to create a backup for your M.O.M. system please check out this blog written by Art Vivino, Technical Support Supervisor.

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