Posts Tagged ‘customer notices’

Customer Notices Made Easy

Thursday, March 24th, 2011

Posted by: Dennis Ombati, Dydacomp M.O.M. XL Support Specialist

Dennis Ombati, M.O.M. XL Support Specialist

Multichannel Order Manager provides customers the ability to quickly create customer notices with the help of keywords. Some M.O.M. users choose to create elaborate customer notices using HTML, but if you are looking to quickly create a customer notice M.O.M. has an straightforward solution. Using specific keywords you will be able to compile all the necessary order information and include it in a customer notice. Please remember to make sure these keywords are used at the beginning of a line for them to work effectively.

The Top 6 Keywords that can create effective customer notices in M.O.M. are:

  • %%ALLORDER : This keyword will compile a preformatted list of the customer’s entire order.
  • %%SHIPORDER: This keyword will compile a preformatted list of the items being shipped in an order or order part.
  • %%SHIPALL: This keyword will compile a preformatted list of the shipping information for an entire order (all invoices ) and includes; shipping tracking number, shipping method, shipping date.
  • %%SHIPTRACKALL This keyword will compile a preformatted list similar to %%SHIPALL except it will contain the link for the customer to track the package on the internet. You are able to set up this link in the General Tab of the Shipping Method Maintenance screen.
  • %%SHIPMENT: This keyword will compile a reformatted list of shipping information for that particular invoice (order part) being shipped. Includes; shipping tracking number, shipping method, shipping date.
  • %%SHIPTRACK Preformatted list similar to %%SHIPMENT except it contains the link to track the package on the internet. You are able to set up this link in the General Tab of the Shipping Method Maintenance screen.

These keywords will help you effortlessly create comprehensive customer notices and ensure that they include all the  necessary order information for your customers. For support question, please contact our online support resource or our M.O.M. User Forum.

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