Posts Tagged ‘Dydacomp’

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Latest M.O.M. Update Now Available

Wednesday, June 13th, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for international M.O.M. users as well as other updates.

This week’s executable (dated 06.12.12) includes:

  • Resolved LMM error to ensure user can export list based on customer attributes.
  • Increased speed for truncating PCI log.
  • Corrected UK credit card processing to send entire order number.
  • Revised Order Promotion Wording for UK M.O.M. users.
  • Added the user id to Useractivity table to track changes made in the Order Product Screen.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Latest M.O.M. Update Now Available for Download

Tuesday, May 29th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The latest M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.29.12) includes:

  • Added Zip Code exemptions  for French Overseas Departments.
  • Resolved issue to ensure Inactive users are not available on various menus.
  • Added Last Order Date in the available fields of LMM to export the list.
  • Corrected County and Post Town auto populate for WN8 postal sort codes for M.O.M. UK users.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Dydacomp’s Upcoming User Conference Will Provide eCommerce Best Practices and Industry Insight

Wednesday, May 16th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp announced the company will be holding its User Conference in Chicago, Illinois on June 4, 2012. The one-day client event will focus on best practices and industry insight to enable small and medium-sized businesses to get the most out of their Multichannel Order Manager solution and drive revenue growth.

The keynote speaker, Tim Parry, Senior Content Manager at Multichannel Merchant, will address why direct merchants need to embrace cross-channel marketing, and how retailers can connect those channels to provide a seamless customer experience. He will also present real-world examples of merchants who have synchronized multiple channels–such as email, print, social, mobile and eCommerce–and why they are winning the game as cross-channel merchants.

“We are excited to provide our clients with an ideal learning and networking environment so they can interact with Dydacomp staff, partners, and industry experts. We are looking forward to Tim Parry’s valuable insight and know our clients will benefit from his research. His keynote will be part of a packed agenda that will make this event the most informative one we’ve ever offered,” said Fred Lizza, CEO at Dydacomp

There will also be a panel discussion featuring a diverse group Dydacomp’s largest customers and seasoned users who have successfully grown their multichannel businesses with the help of M.O.M. They will discuss today’s top trends and challenges, and provide details on how the most savvy M.O.M. users from diverse industries are addressing them. In addition, Aaron Parnes, marketing manager at Shopbedding.com, will share his successful integration of Magento Enterprise as their eCommerce platform and M.O.M. to handle their multichannel operations.

Breakout sessions for SiteLINK eCommerce users will allow them to explore how they can get the most out of mobile commerce and protect themselves from costly security breaches. Dydacomp Support Staff will also be on hand for one-on-one Support clinics to give users the opportunity to ask questions and discover how they can optimize Dydacomp solutions for their unique business needs.

Additional information about Dydacomp’s User Conference can be found at www.dydacomp.com/user-conference.  Click Here to Register Today!!

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Software Forms Plus To Sponsor Dydacomp User Conference

Thursday, May 3rd, 2012

Posted By: Molly Griffin, Marketing Associate

Have you registered to attend the Dydacomp User Conference yet? There will be a M.O.M. users and partners form across the country at the Dydacomp User Conference on June 4,2012 in Chicago. One of the sponsors that will present at the event is long time Dydacomp Partner, Software Forms Plus. They provide M.O.M. users with the professional and functional forms needed to run a successful business. They offer a diverse variety of forms that range from invoices to combined label/forms that can be very beneficial to your company. From generic cost saving forms to custom designed forms, they can provide you all the forms your need for your M.O.M. solution.

In today’s competitive eCommerce marketplace, it is more important than ever to build and maintain a consistent brand image. One area in which your business can help build brand awareness is through custom forms. This enables you to ensure your customers receive professional forms that match your business. This will help increase bran recognition and ensure your business remains professional in the eyes of your customers.  Not only are customized forms important for increasing your brand image, they can help improve your overall order processing.

These forms can enable your business to:

  • Eliminate the time required to match shipping labels with proper forms.
  • Greatly reduce the risk Shipping Errors due to inaccurate labels and forms.
  • Increase customer satisfaction with user friendly Return/Exchange Information with Pre-Printed Product Return Labels.
  • Deliver a consistent brand image to customers.

Don’t miss your opportunity to meet and connect with the Software Forms Plus at the Dydacomp User Conference on June 4, 2012 in Chicago Illinois. Register today!  Learn more about all the great activities we have planned for our M.O.M. users here.

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Dydacomp and Internet Retailer Launch SMB Index for Retailers

Thursday, April 26th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp announced that it has partnered with Internet Retailer Magazine to issue a monthly index of industry trends for small to mid-sized retailers called the “Dydacomp SMB Index.” The Dydacomp SMB Index is based on Dydacomp data compiled from more than 1.7 million orders per month at more than 1,500 e-commerce operators—accounting for more than $200 million in combined monthly retail sales.

Ecommerce continues to take an important role in the retail space and is expected to grow over 15 percent in 2012 according to the U.S. Department of Commerce. With more and more small to mid-sized businesses looking to expand online to attract new buyers, trends have emerged that provide insight into consumer spending and confidence. The Dydacomp SMB Index tracks this across more than 15 product categories, including Consumer Electronics, Clothing and Sporting Goods.

The inaugural index, available online and in the print issue of Internet Retailer, uncovered interesting findings, including:

  • Consumers who shop online are placing fewer orders, but they are larger in size.
  • A slight decline in sales last month compared with March 2011 was identified, while year-to-date sales through March increased nearly four percent year over year.
  • Average order size grew in every category included in the Index except for one, Tobacco Products/Alcohol.
  • Books (which includes publications from religious organizations), Sporting Goods and Auto Parts showed strong gains, while Jewelry and Tools were weakest.

“Helping online retailers manage almost two-million orders each month, Dydacomp is uniquely positioned to gauge how small to mid-sized retailers are faring across a variety of industries and serve as an indicator of economic conditions in this market,” said Fred Lizza, CEO of Dydacomp. “By partnering with Internet Retailer, we are sharing this data on an industry-wide scale and providing insight into the growth and success of the burgeoning online small business eCommerce community so retailers and marketers alike can make better and more-informed decisions.”

The Dydacomp SMB Index will be available in Internet Retailer’s print and online editions on a monthly basis. The first Index appeared on April 11th and can be viewed in its entirety by clicking here. Retailers looking for more information on how to turn online browsing into online purchases – in any shopping category – can click here for best practices from Dydacomp.

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Conquer Your Brand’s Facebook Timeline

Tuesday, March 27th, 2012

Posted by: Molly Griffin, Marketing Associate 

Facebook announced Timeline for brand pages a little over a month ago and the deadline is quickly approaching for all pages to convert to Timeline by March 30.  You still have a few days to preview the new look and review your page before the changes take effect.

Check out Dydacomp’s New Timeline Facebook at www.facebook.com/dydacomp.

Good news is Timeline offers you the ability to create a more aesthetically pleasing page for your customers and a recent study shows that early adopters for Timeline  are getting an average 46% more engagement with Timeline (note: the researcher, Simply Measured, drew its results from a  small sample just 15 Facebook brand pages).

Take advantage of this Facebook change by reevaluating and revising your current social media strategy to discover what you want to achieve with your Facebook page. The change may seem daunting, but with a few easy steps you can prepare your business Facebook page for Timeline with a few adjustments:

1.) The new Logo size is square no more than 180 x 180 pixels. You will have to adjust the size of your current profile picture to make sure it meets the new pixels or else the image will be distorted.

2.)  An new exciting feature added  is the ability to reflect your brand in a large cover photo at the top of the page. Take advantage of this new feature and leverage the image by changing it out frequently to display images that will attract customers to your page. Take some time to find an image that reflects your brand, but remember the cover photo is a maximum 851 x 399 pixels.  Also, keep in mind there are some guidelines you must follow for the of the Facebook cover page guidelines. Cover images may not contain:

  • Price or purchase information, such as “40% off” or “Download it at our web site”
  • Contact information, such as web address, e-mail, mailing address or other information intended for your page’s “About” section
  • References to user interface elements, such as “Like” or “Share,” or any other Facebook site features
  • Calls to action, such as “Get it now” or “Tell your friends”

3.) The Timeline feature now enables you to highlight a post and pin it to the top of your page. This will stick the post at the top of your page for up to seven days. This is a great way to attract your facebook fans to important promos, events, or other content that can help engage your customers

4.) Share your company history by utilizing the Milestone feature. This new Timeline feature enables you to mark significant dates to your timeline wall. Include information about when your business was started or when you launched a new product   to add personal touches your fans will enjoy.

5.) Another major addition to the Timeline layout is the ability for your fans to private message you through your business page and your business can then respond back to the fan. Before, if a fan asked a question and you wanted to respond privately, you had to do so through a personal profile instead of your brand page. This will be a great new feature to help you increase customer satisfaction and improve customer engagement.

You only have a few days left to plan out your new Facebook page so make sure you have your page ready to go live on March 30,2012.

Don’t forget to LIKE Dydacomp on Facebook.

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Dydacomp Partners with buySAFE to Help Online Merchants Increase Conversion with Transactional Guarantees

Tuesday, March 13th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ and Arlington, VA)  Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, announced that buySAFE Guaranteed, the leading provider of third party guarantees for increased online retailer profitability and customer satisfaction, will be included as an integrated feature of SiteLINK 7, the newest release of its eCommerce store software. This integration will allow online merchants on the SiteLINK platform to easily enable buySAFE with one-click activation and try the solution for 30 days at no cost.

buySAFE transactional guarantees are used by thousands of online retailers to increase conversion and customer satisfaction. The buySAFE Guaranteed Program works by providing tangible benefits that address the three primary concerns of online shoppers — identity theft, transaction integrity and the assurance that they are getting the lowest price.

The buySAFE 3-in-1 Guarantee includes:

  • $10,000 Identity Theft Protection: comprehensive identity theft coverage
  • $1,000 Purchase Guarantee: full third party guarantee of the purchase terms of sale
  • $100 Lowest Price Guarantee: same store price drop protection, if the price drops, buySAFE pays the difference

“SiteLINK 7 reflects Dydacomp’s commitment to providing the complete end-to-end solution for small and mid-sized merchants. We designed the latest version to meet the expanding needs of today’s eCommerce marketplace and to provide the tools to drive revenue growth,” said Fred Lizza, CEO of Dydacomp. “One of the tools that we integrated into SiteLINK 7 is buySAFE. This gives our clients the opportunity to implement a solution that has been proven to increase conversions.”

“Increasing website conversion and keeping customers happy are two primary goals of every online retailer. buySAFE transactional guarantees are a proven way to accomplish both,” said Shane Lundy, VP of Business Development for buySAFE. “With a 30-day free trial and one-click activation, we’ve attempted to make it as easy as possible to demonstrate the positive impact that buySAFE will have for online retailers.”

About buySAFE
buySAFE, Inc. provides a transactional guarantee program for online retailers to increase profits and customer satisfaction. buySAFE is partnered with Liberty Mutual, Travelers and Assurant Specialty Property. With over 5 billion online impressions of buySAFE each year, 22 million guaranteed purchases and over 5,000 buySAFE Merchant websites, buySAFE is widely recognized as an industry leader in providing its unique guaranteed shopping programs. buySAFE’s investors include Grotech Ventures, Core Capital Partners, Symantec Corporation and The Hartford Financial Services Group.

For more information, visit: http://www.buysafe.com

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Dydacomp Enhances Integration to Miva Merchant with Powerful New Interface

Wednesday, March 7th, 2012

Posted by: Dydacomp Staff 

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants,  announced a new interface that strengthens the company’s strategic partnership with Miva Merchant, a leading supplier of eCommerce software to small and medium-sized businesses. The interface creates a seamless connection between Dydacomp’s Multichannel Order Manager (M.O.M.), Version 8 and Miva Merchant eCommerce solutions to provide greater controls over inventory and order management.

“We continue to focus on new ways to improve and simplify eCommerce for small and medium sized merchants. The interface accomplishes this by enabling Miva Merchant and M.O.M. users to easily synchronize inventory across all channels,” stated Fred Lizza, CEO. “It is built on M.O.M.’s API, helping businesses build off the success of their eCommerce store and streamline operations to cut costs, increase efficiencies, and drive new revenue.”

M.O.M. is the leading PCI compliant commerce management solution. When integrated with an eCommerce platform such as Miva Merchant, it automates and streamlines the back office processes so customers can more effectively manage orders, inventory, order processing, accounting, customer database, marketing, reporting and so much more.

The interface enhances the communication between Miva 5.5 and higher and M.O.M. to improve the accuracy of inventory management and the efficiency of order fulfillment. As a result, Miva Merchant users can easily update order status, download new orders, and manage product information between all commerce channels.

The new capabilities of the interface has strengthened the Dydacomp and Miva Merchant partnership. The integration provides Miva Merchant users with a direct interface to M.O.M. so they can simplify and improve the efficiency of their business processes. It reinforces Dydacomp’s commitment to opening up M.O.M. so clients can choose the eCommerce platform that best meets their needs to grow their businesses.

About Miva Merchant
Miva Merchant offers a complete e-commerce solution consisting of PA-DSS validated shopping cart software, PCI compliant ecommerce hosting, credit card processing services and custom website design & development. Over 50,000 merchants use Miva Merchant’s highly customizable, intuitive and scalable ecommerce software. These merchants range from hand-selected boutique product stores to manufacturers directly integrating their manufacturing with distributor access and an online retail presence. To see examples of online stores running on Miva Merchant, visit www.mivamerchant.com.

 

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Latest M.O.M. Update Now Available For Download

Tuesday, March 6th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction

Michael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 3.06.12) includes:

  • Modified order screen for back ordered items to remove credit card approval text (area is now blank) until items are no longer on backorder.
  • Strengthened Do Not Email connection between SiteLINK and M.O.M. to ensure emails are not sent to customers who select not to receive emails in SiteLINK.
  • Resolved error to ensure that the box label bar code is generated correctly when reprinting packing slips, such as a L Form.
  • New customizable product notation included for items added to an order through an order promotion.  For example, promotions that automatically add a free product with a minimum/maximum order total will display “Complimentary Order Promotion Item: STOCKNUMBER”now.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Customer Spotlight: Russell-Hampton Company

Thursday, March 1st, 2012

Posted by: Molly Griffin, Marketing Associate

We are excited to announce a new feature in the Dydacomp Blog, Customer Spotlight. This is a chance for M.O.M. Users to showcase their businesses and eCommerce sites. This week’s blog features Russell-Hampton Company  in New Century, KS.

Russell-Hampton Company was founded in Chicago in 1920. This third-generation family business is the original licensed supplier of Rotary International and has been providing customized Rotary emblem merchandise to Rotarians around the world for over ninety years.

“We’re very proud of our SiteLINK stores!  And Sucheta (Sr. SiteLINK Programmer) has been a big part of that with all the excellent customization work she has done for us,” Tom Hansen, Russell-Hampton IT Director.

Russell-Hampton also provide corporate awards and clothing and can put your logo, slogan or event theme on over one million products. Customers can always expect a high quality product that is perfectly customized to  meet individual business needs.

They have  been a loyal Dydacomp customer since 2005 with their online stores operating on Dydacomp’s SiteLINK eCommerce platform.

Take a minute to check out their SiteLINK stores at: 

www.RotaryClubSupplies.com

www.CorporateAwardsAndClothing.com

If you’re a M.O.M. user and want to appear in Dydacomp’s Customer Spotlight Feature, please feel free to contact me at molly.g@dydacomp.com. We would love to hear and share your business story! 

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