Posts Tagged ‘Dydacomp Support’

Latest M.O.M. Update Now Available for Download

Tuesday, May 29th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The latest M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.29.12) includes:

  • Added Zip Code exemptions  for French Overseas Departments.
  • Resolved issue to ensure Inactive users are not available on various menus.
  • Added Last Order Date in the available fields of LMM to export the list.
  • Corrected County and Post Town auto populate for WN8 postal sort codes for M.O.M. UK users.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Happy Memorial Day!

Friday, May 25th, 2012

Posted By: Michael Nardini, VP Of Customer Satisfaction 

Michael Nardini, VP of Client Satisfaction

The start of summer is upon us and we hope everyone has a great Memorial Day weekend filled with sun, fun, and BBQs.


The Dydacomp email system will be down for an extended period of time over the weekend. This downtime is necessary to allow our network administrator to increase the storage capacity of our email server. The work is scheduled to begin during the evening hours of Friday, May 25th. We will notify you by email as soon as the email update is complete.
During this time, we have set up an alternative Support address: mom.dydacomp@gmail.com to ensure that you will be able to contact Dydacomp support throughout the weekend. Dydacomp Support is also available throughout the weekend by phone at (973) 763 9415.

Dydacomp Support will be available on Memorial Day, Monday May 28, 2012.

We hope you have an enjoyable Memorial Day weekend!

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Latest M.O.M. Update Now Available

Tuesday, May 15th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.15.12) includes:

·   Resolved issue to ensure M.O.M. matches the Shopsite SKU to the correct M.O.M. SKU.

·   In the UK version of M.O.M., the customer look up by phone number will now function correctly.

·   Improved Amazon product synchronization to process if a single order fails to upload.

·   The automatic import will  now respect the ship ahead flag.

·   The alert message on the rename/merge stock number screen has changed.  The message now alerts users that the M.O.M. database tables will be updated, but the user must update things like third party order import files.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest M.O.M. Update and M.O.M. v8.01 Now Available

Tuesday, April 3rd, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction 

The latest biweekly M.O.M. update is now available for download. M.O.M. V8 Users: This biweekly update (April 3,2012) includes the quarterly dot release V8.01. The update includes a number of enhancements to M.O.M.’s Amazon integration including improved categories and enhanced overall Amazon FBA support as well as all the biweekly updates from the past 6 months.

The latest M.O.M. V8.01 enhancements to the Amazon integration features expanded category management using Amazon’s Browse Tree Guide.  This provides the ability to group products into the most accurate categories.  We have added an import and export function for product descriptions and categories so you can mass update your Amazon items to increase your visibility on the Amazon Marketplace.   The update includes increased support for FBA, products. For a full detail of the fixes included in the update please log into Dydacomp Support Online.

There a few steps M.O.M. v8 users  must take before updating your system or you will receive an error.  with the Amazon Category Enhancement, users must download the Amazon Browse Tree Guide file from the Dydacomp Support site under Misc. Utilities. Also, Version 8.01 introduces new fields and tables to the existing database structure.  To avoid issues when implementing this update, please follow the below guidelines relating to your version of M.O.M.:

Standard (VFP) – have all users log out of MOM and one user with the latest program update log in.

Premium (SQL) – have a user with administrative access (SQL Server ‘dbo’ rights) log into MOM.  Users with this type of access will be prompted ‘Do you want to check for new objects of MOM 801 Build’.  Select ‘Yes’ at this prompt (This only needs to be done once).

Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable for M.O.M. v7(dated 04.03.12) includes:

  • Corrected shipping confirmation notices to ensure they are sent when the restrictions are set to none.
  • Solved issue that resulted in credit cards numbers becoming temporarily unhidden when working on the credit card batch.
  • Resolved issues with ACVM to ensure zip codes are accurately verified.

If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please back up your M.O.M. system before updating your M.O.M. system to the latest update.

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important ACVM Update

Monday, August 1st, 2011

 

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction 

You may be experiencing an issue with your Address Correction and Validation Module. We apologize for any inconvenience this may have caused your business. 

UPDATE:The issue has been identified and the Dydacomp team is hard at work to resolve this issue.  We will inform you when the resolution  is available.

This issue was not related to the most recent address data you received with the July disk and this information is valid until 10/28/2011.Once you update to the most recent executable there should no longer be any issue with ACVM.

In the future, if an issue with ACVM arises we recommend that you temporarily disable this feature.

To temporarily disable ACVM:

1. Go to Maintain drop down menu, followed by System Information, and then select Global Parameters.

2. Once in Global Parameters, select the Customer Entry Tab.

3. To temporarily disable ACVM, uncheck all the boxes in the Address Correction and Validation section. Also make sure to delete the ACVM installation Path information as well.  To restore ACVM after you have temporarily disabled it, simply update your subscription like you would when you receive a new ACVM disk.

We apologize again for any inconvenience the ACVM issue may have caused. If you have any questions or concerns, please contact Dydacomp Technical Support.  The support team is available Monday – Thursday 9 AM – 6:45 PM EST and Friday 9 AM – 4:45 PM EST.  You can also contact support via the online ticketing system by clicking here.

 

 

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