Posts Tagged ‘dydacomp technical support’

Latest M.O.M. Update Now Available

Tuesday, February 21st, 2012

Posted by: Michael Nardini, VP of Customer Satisfactionnardini Latest M.O.M. Update Now Available

The latest Multichannel Order Manager   update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 02.21.12) includes:

  • Resolution for error that occurred when attempt was made to filter the Batch Order Making Utility orders by Demographics.
  • Corrected issue with UPS next day Saturday Delivery to ensure that it printed on the UPS barcode summary
  • Acceptable numbers have been added for Diners Club and Discover cards.
  • Resolution to ensure Add Special Pricing to products pulled up any products like 9.99 and 14.99 etc.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest M.O.M. Update Now Available

Tuesday, February 7th, 2012

Posted by: Michael Nardini, VP of Customer Satisfactionnardini Latest M.O.M. Update Now Available

The newest bi-weekly M.O.M. update is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes to help improve M.O.M.’s inventory management, order management, order fulfillment and order processing capabilities.

 This week’s executable (dated 02.7.12) includes:

  • RFM Analysis now correctly updates customer records (via List Management) after setting or changing criteria.
  • Multi-pay is now able to authorize and capture funds when portion of payment is on a credit card.
  • Ensure accurate ship dates at the item level when saving an incomplete order.
  • Adjusted product search screen to ensure that item prices reflect the appropriate number of decimal places.
  • Corrected error that occurred when user attempted to edit bins from purchasing screen.

For a full detail of the fixes included in the update, please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Multichannel Order Manager and Windows 7 Support Tip

Wednesday, February 1st, 2012

Posted by: Kathy Ulloa, Premium/SQL Technical Support Specialist

Many clients have called support asking whether or not Multichannel Order Manager (versions 5.4, 6, 6.2, and 7i) will run on the Windows 7 operating system. This seems to be a major concern for many M.O.M. users and the good news is that all versions of M.O.M. will be able to run on Windows 7. However, there are a few requirements that must be met in order for your inventory management and order processing system to run successfully on Windows 7.

These requirements include:

  1. M.O.M. must be run on the 32 bit platform. If you are unsure if you are operating on a 32 bit system, the quickest way to check is to enter your computer’s Control Panel then System and see on the information if it says C:\Windows\System32 or C:\Windows\SYSWOW6. if  you see Syswow64 is there then they are 64bit.
  2. The Windows user must have full access rights to the momlocal6 or momlocal7 directory and the user must have full access rights to the local foxuser.dbf and foxuser.fpt
  3. Make sure you install and run workstations in compatibility mode. Some users report that they have been successful at installing M.O.M. in servers with 64 bit platform, provided they still follow steps 2&3.  However the Fedex SMS Server module won’t run on 64 bit platforms.
  4. Also remember to check the users firewall/virus scanner, especially if you plan on using the  Auto Update feature. Since M.O.M. is an internal database it can be by-passed in a viral scan and tell the user that you can create a tunnel for M.O.M. and exclude any blocks on the firewall. Bear in mind that the rule applies for any credit card payments that have to be processed in M.O.M. and sent to your merchant account.  The firewall needs to be turned off or else the approval data will not be sent to gateway.  

Please make sure you have a complete backup of your M.O.M. system and test the backup version to ensure you have a fully working copy of all your system data. This will be vital to your M.O.M. system should any issues arise and enable you easily recover your information. For more information on how to backup your M.O.M. system, visit this blog.

If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45pmEST and Fri 9am to 4:45pmEST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Dydacomp Holiday Update

Thursday, December 22nd, 2011

Posted By: Michael Nardini, VP of Customer Satisfactionnardini Dydacomp Holiday Update

From all of us here at Dydacomp we hope you had very successful holiday season, and we wish you happy holidays with an even better New Year.

As the holidays approach, we wanted to provide you an update on Dydacomp Holiday Hours and Closings:

  • Dydacomp will be open during normal business hours from 9am to 5pm ET tomorrow Friday, December 23, 2011.
  • The Dydacomp offices will be closed on Monday, December 26 and Monday, January 2 in observance of Christmas and New Years.

Happy HolidaysJPG 300x192 Dydacomp Holiday Update

The Dydacomp support team can always be reached in case of emergencies after hours, weekends, and all holidays by calling 973-237-0300 at any time. All SiteLINK customers and those Multichannel Order Manager customers with Platinum Support level contracts will receive 24/7 support to address any emergency issues that cause business interruption as quickly as possible.

We would also like to remind all Dydacomp customers to please backup your M.O.M. systems as often as possible to ensure the integrity of the data.  It is also recommended that you test the backup of your M.O.M. to verify that it contains a fully working copy of your entire MOMWIN folder. This will be vital to your M.O.M. system should a major error arise as the year comes to an end and enable you easily recover your information. For more information on how to backup your M.O.M. system, click here.

We wish you a strong finish to 2011 in these final weeks and we look forward to working with you all to share a successful 2012!

 

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Dydacomp Announces New Partnership Enabling Magento® Users to Implement the Leading Order Management Solution

Tuesday, November 29th, 2011

Posted by: Dydacomp Staff

Dydacomp and Freeportway Bring Multichannel Order Manager to the Most Popular eCommerce Shopping Cart Solution

 November 29, 2011 , (Pasippany,NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a new strategic partnership with Freeportway, an eCommerce integration solutions provider. Freeportway’s BizSyncXL software enables merchants to seamlessly integrate Dydacomp’s industry-leading order management solution, Multichannel Order Manager (M.O.M.), with the top eCommerce shopping cart, Magento, to automate and improve their online businesses operations and overall efficiency.

“Our goal is to ensure that small and medium-sized businesses have the most flexible and comprehensive order management solution on the market. The partnership with Freeportway reinforces this by providing Magento users with the tools to implement the most powerful solution available to grow their online businesses. They now have the ability to synchronize inventory, pricing and orders while ensuring their online business and offline operations seamlessly work together,” stated Fred Lizza, CEO at Dydacomp.

BizSyncXL connects M.O.M. to the MagentoGO, Community, Professional and Enterprise Editions of Magento to give clients the features and functionality needed to compete in today’s eCommerce marketplace. It seamlessly passes data from BizSyncXL to Magento and back to M.O.M. so clients don’t have to do the transferring or importing of data manually. The data includes everything from products, prices, customers and orders to completely automate the process of updating the Magento shopping cart system.

“We are excited about this strategic partnership and the new direction of Dydacomp as the company opens up its M.O.M. solution. As part of this partnership, we have jointly worked to create, test and verify the functionality so Magento users can easily implement and begin using the solution. This helps merchants focus on growing their business, while we handle the required technical aspects. We also look forward to taking advantage of the new features and functionality incorporated into M.O.M. Version 8, including the API. We’ll integrate this with BizSyncXL to offer Magento merchants the most efficient and complete multichannel solution available,” said Gary MacDougall, CEO of Freeportway.

Dydacomp launched its new partnership program with the release of M.O.M. Version 8 to provide small and medium-sized merchants with the most robust order management solution available. By partnering with companies such as Freeportway, Dydacomp ensures that multichannel merchants will have the tools and resources they need to thrive at a price they can afford.

About Freeportway

Freeportway provides integration solutions to multichannel merchants, on-line retailers and direct marketing professionals who need to bridge the gap between their off-line and online systems. They help customers achieve end-to-end compatibility to increase efficiency in their operation, decrease operating costs and increase revenue by integrating systems within their organization to improve workflow and reduce the manual labor involved in keeping disparate systems updated.  For more information, please visit www.freeportway.com.

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Get Up to Speed on Dydacomp’s New Approach to Support

Friday, November 4th, 2011

Posted by : Molly Griffin, Marketing Associate at Dydacomp

Have you experienced Dydacomp’s customer support recently? We’re focused on providing you with the support you need to meet your business needs. This includes offering 24/7 support, handling calls from our headquarters office in NJ, practically eliminating call wait times, and ensuring the right team is working on your solution.

Join us Tuesday, November 8 2:00PM – 3:00PM EST to find out just how much has improved during this Webinar presented by Mike Nardini, Dydacomp’s Vice President of Customer Satisfaction. He’ll show you call center statistics that clearly show the improvements, then he’ll walk you through the support process, introduce you to the team that will work with you, and answer your questions.

By attending this Webinar, you’ll find out:

  • What changes have taken place to Dydacomp’s support to quickly resolve issues
  • How short the average wait time is for a call
  • Who the support team is and how they are evaluated
  • How the afterhours support call escalates to ensure a fast response
  • The percentage of first call resolutions
  • Coming attractions

Dont miss valuable tips and tricks for the best support experience. We look forward to seeing you there.

Title: Get Up to Speed on Dydacomp’s New Approach to Support

Date: Tuesday, November 8

Time: 2:00PM – 3:00PM EST

Click here to register now!

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Posted in Customer Satisfaction, Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

Latest Support Release Available for Download

Tuesday, November 1st, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction nardini Latest Support Release Available for Download

The latest bi-weekly release for Multichannel Order Manager  is now available for download on support section of our website.

Today’s support release  (11.01.11) includes:

  • A new field as been added in the Misc tab of a stock item to allow information to be written to a custom field that will be passed to Endicia for customs information for international shipping.
  • A change has been made to the box ID barcode so it will be readable by HarveySoft CPS.
  • A new tab has been added on the line item extended information screen to display the special pricing an item is eligible for.
  • Form N and Form S will now print a certified label for FedEx when using FedEx Ship Manager Server
  • For a full list of the enhancements and fixes in the update please visit the support section of our website.

Dydacomp support does have a plan to implement critical releases if any issues arise during this busy holiday season and will keep all customers informed of any critical M.O.M. releases during this time. This includes releasing a new program update to owners of our Automatic Shipping Calculation Module (ASCM) when the 2012 rates are made available to Dydacomp by all package carriers.”

To help ensure a successful holiday shopping season, the Support team has compiled a few tips to help ensure the stability of your M.O.M. system.

1.)       Implement and increase scheduled back-up routines

We recommend that all M.O.M. users should have a backup procedure already in place.  The best practice to start implementing, especially in this busy holiday season, would be to schedule backups on a daily basis.  If you do not already have a back-up routine in place, check out this blog or this user forum article for tips.

2.)       Weekly/Bi-weekly Re-index

To take advantage of M.O.M’s front-end ability to bring up records in larger tables, we recommend a database re-index routine should be run on a scheduled basis. Due to the fact that database re-indexing requires exclusive use of the system (only one user being logged into MOM), some users only run the re-index when asked by Dydacomp support. As the holiday season will result in a steady increase in data entered into the database, a re-indexing schedule should be run on a weekly or bi-weekly basis to ensure the stability and success of your M.O.M. system.  A backup should also be made prior to re-indexing the database.

3.)       Avoid conducting any Windows Updates or implementing any new 3rd party software installs/updates until after the holiday season

3rdparty vendors that integrate with your order management system  (ex. Blackthorne, ShopSite, Miva, etc.) may introduce  database changes in their upgrades that the Dydacomp may not be aware of.  Some Windows Updates are also known to make unexpected changes to your operating systems.  To best avoid a disturbance in your daily order entry and processing cycles during the holiday season, it is recommended that you wait to make any 3rd party updates until January 2012.

If you have any questions or have trouble updating,  Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Happy Halloween!

Monday, October 31st, 2011

Posted by: Molly Griffin, Marketing Associate

Happy Halloween from everyone here at Dydacomp. We hope everyone has a safe and fun holiday.

Happy Halloween 300x266 Happy Halloween!

Last week, the Dydacomp CEO and SVP traveled to Napa, Cleveland and Pittsburgh for three very successful lunch events. These events were highly successful thanks to the great discussions and feedback from all multichannel merchants involved.

We want to thank all the M.O.M. and SiteLINK eCommerce companies who took time out of their busy schedules to attend the lunches.

Thanks for the great feedback and informative discussions about M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Interested in learning more about how Multichannel Order Manager can provide your business the tools you need to drive your eCommerce business? Check out the M.O.M. v8 webinar on demand or the M.O.M. v8 API webinar to find out more information on how to improve your online business today.

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New Executable Available 10.18.11

Tuesday, October 18th, 2011

Posted by; Mike Nardini, VP of Customer Satisfactionnardini New Executable Available 10.18.11

Today the newest bi-weekly executable is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dates 10.18.11) includes minor fixes such as:

  • Update for M.O.M. & Sitelink integration to respect shopper’s Ship-Ahead selection, except in cases where you have set up to dis-allow Ship-Ahead on a global bases.
  • Update for the USPS bar code label.
  • Resolved the 107 error when performing a customer look-up via the phone number field.
  • Increase in the catalog code fields for smoother importing.

In addition to the above, we have also added a new global flag to serve as a work around with some of the rounding issues that you may have experienced when attempting to reconcile Accounts Receivable.

Customers now have the ability to set a global parameter to allow you  to round your line items extended price to either 2 or 4 decimals. This toggle impacts only new order and open orders that have not been invoiced or shipped (including multiple shipping, and ship-ahead orders). Once the toggle is set, the entire order total and the payment amount of the order will be calculated based on the rounding that is selected. Please note, this toggle will not change any orders that have already been shipped or invoiced and the order total can differ depending on the level of rounding that you select.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.

If you have any questions or trouble updating, The Dydacomp Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

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New ACVM Data is in the Mail

Thursday, October 6th, 2011

Posted by: Christine Amodio, Technical Writer and Trainercamodio2 New ACVM Data is in the Mail

Dydacomp has just mailed the most recent Address Correction Validation Module (AVCM) update.  All Multichannel Order Manager users with ACVM should keep an eye out for the  disk with the new updated data  in the mail. You should expect the data by the end of this week or beginning of next week.

The July 2011 release will expire on October 28,2011 and the new data from the USPS will provide the most accurate addresses to date. These updated addresses will be valid from October 28,2011 until January 28, 2012 when we will be send out the next batch of updates.

Interested in adding the Address Correction Verification Module for your M.O.M. system? ACVM will compare key-entered, imported shipping and mailing addresses against actual USPS® data in real time. This comparison will help ensure that all of the addresses you send packages to are valid and accurate.

For more information about Dydacom’s ACVM module, click here. To contact sales to learn more about adding ACVM to your M.O.M. system today at (800) 858-3666 or email us at sales@dydacomp.com.

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