Posts Tagged ‘Dydacomp webinars’

Holiday Season Offers Exceptional Deals

Monday, December 9th, 2013

Posted by: Laura Hills, VP Marketing, Dydacomp

Consumers have become savvy shoppers and adapted to the spending cycle of Black Friday, Small Business Saturday and Cyber Monday.  While they clamber for deals over this weekend, they also realize that more promotions will follow over the next few weeks.   With only 25 shopping days this season, retailers are pulling out all stops to attract shoppers both in store and online.

Jeanette Pavini, MarketWatch.com columnist has provided some shopping insights for consumers looking to take advantage of great deals and discounts to help them fill the stockings of family and friends. These cover a wide range of products to help buyers stretch holiday dollars. Below are items that she is highlighting to shoppers as trends for December.

  • Classic Toys are never out of style.  Kids may have digital wants but according to the National Retail Federation’s 2013 Top Toys Survey, classics like Barbies and Legos still make it to the top of many wish lists.  Lego offers bundled sets at one low price that can be given as two separate gifts.  If you order Barbie and accessories from the Mattel website, signing up for their email list before you shop will save you 10%.  If you missed the Thanksgiving and Black Friday toy specials, you can still get a bargain as many of the season’s most popular toys are discounted even more in December.

  • Hot items from the NFL.  If your NFL team is like mine and out of the running for a playoff spot, you may be able to grab some clearance priced licensed gear during December.  And these prices will likely go lower after December 25th as retailers try to empty their shelves. Game tickets are also subject to a team’s success (or lack of) with underperforming team tickets available at a discount – TiqIQ’s NFL Power Rankings has the average price for the Jacksonville Jaguars at $59 whereas Chicago Bears tickets are averaging $374.

  • DVDs can be a great buy. Blockbuster is closing its doors, announcing the closing of its remaining 300 stores by January.  They have planned giant close out sales for movies, music and even video games.  In addition, with more people streaming movies, stores are finding themselves with excess DVD inventory.  Clearance bins often have great buys on popular and classic movies.
  • We all need clothing. If you can wait until December 26th, the bargains will get better.  Clothing, accessories, and shoes are the most returned gifts which often get further mark downs before being returned to the shelves.  Excess inventory will typically be reduced after the holiday for even more savings.
  • The go-to Gift Card.  Many retailers and restaurants offer gift card bonuses at this time of year. Buy a specified amount of gift cards and get a bonus gift card that you can give as a gift or use to treat yourself.  Just be sure to check the fine print and expiration date of the bonus cards – these often expire within a shorter time period and may require a minimum purchase.

Great offers that no one knows about won’t bring shoppers to your store or website so continue to reach out to your shoppers with whatever promotions and deals you are offering.  For additional holiday sales strategies, view Dydacomp’s webinar, The Top 5 Insights to Help Prepare for Seasonal and Holiday Rushes.   

The full text of Jeanette’s article, “Surprising Deals of the Holiday Season” can be found at MarketWatch.  http://online.wsj.com/news/articles/SB10001424052702304011304579220462813394556

Happy holiday selling!

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Posted in CEO, Customer Satisfaction, Customer Spotlight, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, Payment Processing, Press Release, Search Marketing, Shipping, SiteLINK News, StoreFront.net, Webinar | No Comments »

It’s time! Get Your eCommerce Site Ready for the Holidays

Friday, October 25th, 2013

Posted by: Laura Hills, VP Marketing, Dydacomp

It’s that time of year – shoppers are starting their holiday shopping earlier and earlier and retailers need to be ready with timely offers, the right amount of inventory, and sufficient staff to handle the demand and to be ready to keep up with customer demand.  For a growing number of consumers, Back to School signals the start of the holiday shopping season.


When Consumers Begin Holiday Shopping

 

When consumers begin holiday shopping

Source: National Retail Federation (NRF) 2012
Following the lead of these early birds, well prepared retailers can begin holiday advertising and promotions to catch the almost 40% of shoppers who start shopping in September and October.  Help them to find the perfect gifts at the right prices early on.

Here are 5 Top Insights to help you prepare for the 2013 holiday shopping season.

  1. Free shipping increases online spending – but it must be managed appropriately. Take advantage of group shipping rates and “least-cost shipping” options to increase bottom line revenue.
  2. Manage stock levels to meet seasonal demand spikes and maintain inventory control. Be prepared for the Black Friday through Cyber Monday sales period.  Use last year’s sales as a benchmark for this year’s needs.
  3. Leverage best practices to ensure that you have visibility across all sales channels. Utilize cross channel online inventory control especially if you use third party eCommerce solutions and offsite fulfillment centers – have what you need so you don’t disappoint.
  4. Employ marketing and customer service approaches that work to engage and delight your shoppers. Use customer data to segment your site visitors and create targeted marketing for each segment. There’s no such thing as an over-satisfied customer.
  5. Optimize your existing operations to enable expansion into new marketplaces to uncover more buyers. Focus on the consumer experience and preferences that drive shopper’s choices. Don’t forget about Amazon, eBay and other online outlets for sales.

 

For additional information on how to be prepared for the upcoming holiday season access our on-demand webinar, “The Top 5 Insights to Help Prepare for Season and Holiday Rushes”.  You and your shoppers will be glad you did!

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Posted in CEO, Dydacomp News, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, Payment Processing, PCI Compliance, Shipping, SiteLINK News, SMB Index, StoreFront.net, Webinar | No Comments »

The Top 5 Business Issues You Need to Fix Today

Friday, February 17th, 2012

Posted by: Molly Griffin, Marketing Associate

2011 was a record year for eCommerce sales as companies achieved double-digit growth compared to 2010. U.S. e-commerce sales totaled $194.3 billion in 2011, up 16.1% from $167.3 billion in 2010, according to an estimate released by the U.S. Commerce Department.

But merchants expand online business and sales increase, some businesses struggle due to inadequate eCommerce sites that fail to meet customer expectations. These issues can arise when eCommerce sites lack the synchronization needed to ensure a seamless online shopping experience. Not even the top retailers can avoid all issues completely. Electronics provider Best Buy had to cancel orders from November and December due to a system error, leaving holiday shoppers scrambling to find gifts in time. Learn how accurate inventor management, customer management, seamless order processing, and more can help you prevent issues from arising in your business.

Join us for a webinar to learn the top 5 business issues you need to fix now on Thursday, February 23rd at 2pm EST. If you want to ensure that your business is running smoothly and able to capitalize on the projected growth in 2012, this is a must attend webinar. Citing data from the $4 billion in annual multichannel sales from Dydacomp’s merchant community, this event will expose the five key issues that you have to address in order to successfully drive new sales, grow your customer base, and experience that double-digit growth.

By attending this webinar, you’ll find out:

  • More effectively market to your customers and prospects
  • Smash through the bottlenecks that are standing in the way of growth
  • Transform your customer service team into knowledge workers
  • Streamline key processes to dramatically boost productivity

 Title: The Top 5 Business Issues You Need to Fix Today

Date: Thursday, February 23rd

Time:2:00PM – 3:00PM EST

Register now!

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Posted in Ecommerce, Multichannel Order Manager, Webinar | No Comments »

Learn How Accurate Order Management Can Enhance Your Ecommerce Site

Tuesday, February 14th, 2012

Posted by: Molly Griffin, Marketing Associate

To keep up with the competitive eCommerce landscape, its important to keep your eCommerce site running as efficiently as possible. Dydacomp has partnered with Freeportway to offer Magento merchants the back office order processing needed to improve order management and order fulfillment. Magento is a powerful solution that meets your unique shopping cart needs, but if you want to streamline and automate your business processes, control your inventory management across all channels, increase efficiencies, and drive new sales, you might need more.

Join us for a webinar on Thursday February 16,2012 to learn how you can implement a complete order management solution to seamlessly intergrate with your Magento eCommerce site. Learn how Multichannel Order Manager and Freeportway will help you drive business growth by integrating the most powerful order management solution for Magento. You’ll gain insight into the ecommerce landscape, discover key areas that need to be addressed by your business, and learn how M.O.M. for Magento is the right solution for you.

By attending this webinar, you’ll learn:

  • How to effectively handle order import, inventory management, order fulfillment, and order processing automation
  • Steps you can take to prevent fraudulent orders from shipping
  • Ways you can ensure PCI Compliance
  • Tips for eliminating double entry of order information
  • Methods for improving customer service
  • What version of Magento to choose and the hosting requirements
  • How to connect Magento and M.O.M. to achieve seamless integration

Date:Thursday, February 16th

Time:12:00pm – 1:00pmEST
Register now!

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Posted in Ecommerce, Multichannel Order Manager, Webinar | No Comments »

Get Up to Speed on Dydacomp’s New Approach to Support

Friday, November 4th, 2011

Posted by : Molly Griffin, Marketing Associate at Dydacomp

Have you experienced Dydacomp’s customer support recently? We’re focused on providing you with the support you need to meet your business needs. This includes offering 24/7 support, handling calls from our headquarters office in NJ, practically eliminating call wait times, and ensuring the right team is working on your solution.

Join us Tuesday, November 8 2:00PM – 3:00PM EST to find out just how much has improved during this Webinar presented by Mike Nardini, Dydacomp’s Vice President of Customer Satisfaction. He’ll show you call center statistics that clearly show the improvements, then he’ll walk you through the support process, introduce you to the team that will work with you, and answer your questions.

By attending this Webinar, you’ll find out:

  • What changes have taken place to Dydacomp’s support to quickly resolve issues
  • How short the average wait time is for a call
  • Who the support team is and how they are evaluated
  • How the afterhours support call escalates to ensure a fast response
  • The percentage of first call resolutions
  • Coming attractions

Dont miss valuable tips and tricks for the best support experience. We look forward to seeing you there.

Title: Get Up to Speed on Dydacomp’s New Approach to Support

Date: Tuesday, November 8

Time: 2:00PM – 3:00PM EST

Click here to register now!

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Posted in Customer Satisfaction, Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

Happy Halloween!

Monday, October 31st, 2011

Posted by: Molly Griffin, Marketing Associate

Happy Halloween from everyone here at Dydacomp. We hope everyone has a safe and fun holiday.

Last week, the Dydacomp CEO and SVP traveled to Napa, Cleveland and Pittsburgh for three very successful lunch events. These events were highly successful thanks to the great discussions and feedback from all multichannel merchants involved.

We want to thank all the M.O.M. and SiteLINK eCommerce companies who took time out of their busy schedules to attend the lunches.

Thanks for the great feedback and informative discussions about M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Interested in learning more about how Multichannel Order Manager can provide your business the tools you need to drive your eCommerce business? Check out the M.O.M. v8 webinar on demand or the M.O.M. v8 API webinar to find out more information on how to improve your online business today.

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Posted in Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

New API Update Available for Download

Monday, October 24th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction

As another measure to help improve Dydacomp support, we will now be releasing once a month updates the provide enhancements to the Multichannel Order Manager v8 API. The first update is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to help illustrate the new features we have added.

The first API release includes the addition of:

  • Retrieve customer
  • Retrieve stock items
  • Retrieve orders & order Items
  • Ability to receive payment authorizations for both credit card and eCheck
  • Updating of order addresses
  • Modify and remove order line items

If you haven’t upgraded to M.O.M. v8 and want to learn more about how M.O.M’s. API  can help improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, The Dydacomp Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

 

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Support | No Comments »

Move Your Business Forward with DYMO Endicia and Dydacomp

Friday, October 21st, 2011

Posted by: Craig Abramson, Director of Marketing 

Are you interesting in improving your order management and shipping automation, but want to cut costs and improve operations? Let us show you how DYMO Endicia and Dydacomp worked together to help Longstreth, an online retailer of women’s field hockey, lacrosse, and softball products, significantly reduce the amount of time to process and ship orders.  Join us Thursday October 27 at 2pm EDT for a live webinar to show you how you can improve the management of your business from shopping to shipping.  Learn about Dydacomp’s features in their newest version of Multichannel Order Manager (M.O.M.). Attendees will also find out how DYMO Endicia’s technology fits into order management solutions like M.O.M.

Title:Move Your Business Forward with DYMO Endicia and Dydacomp

Date: Thursday October 27,2011 

Time: 2pm-3pm EDT

 Click Here To Register

This must-attend Webinar for any retailer will show you:

  • How to compete and thrive in the ecommerce marketplace
  • How to protect your bottom line from data breaches and fraud
  • How to increase revenue through new business channels
  • Why DYMO Endicia is considered the leader in Internet Postage
  • How DYMO Endicia integrates with partners like Dydacomp
  • How to take advantages of new offerings by the USPS

 

Hope to see you there.

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Webinar | No Comments »

Learn About M.O.M. v8′s Powerful Capabilites

Tuesday, October 11th, 2011

Posted by: Molly Griffin, Marketing Associate

Miss the M.O.M. v8 webinars last month? Still interested in learning about the new features in M.O.M. v8? Join us for a live M.O.M. v8 webinar tomorrow October 11,2011 at 2pm EST. We’ll show you how you can achieve a significant return on investment as we walk you through our new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Title:  Get the Keys to Drive Your Business with M.O.M. V8

Date: Wednesday, October 12, 2011

Time: 2:00pm-3:00pm EST

Register at: https://www1.gotomeeting.com/register/694958624

By attending this Webinar, you’ll discover how you can:

•  Connect to virtually any ecommerce shopping cart or 3rd party system to free internal resources and expedite accurate order fulfillment
•  Carve out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
•  Compete with the largest ecommerce retailers in the market
•  Ensure that your customer data is safe and that your business meets PCI requirements
•  Accelerate revenue growth by opening up the business channels available to you in order to reach 130 million potential customers
•  Take advantage of new system flexibility to customize your invoices, utilize paperless invoicing, enhance General Ledger exports, and more
•  Receive 30% off the cost to upgrade directly to M.O.M. Version 8 in October

Interested in learning more information about the new API in M.O.M. v8? Check out the API webinar on demand to learn how you can use the API to connect M.O.M. with your eCommerce Platform of choice.  This webinar will teach you:

  • The basics of the MOM API and what it can do for you
  • The key API functionality
  • How to access the API and communicate with 3rd party systems
  • What sample code looks like to make a connection

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Posted in Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

Thank You for the Great M.O.M.v8 Lunches!

Wednesday, September 28th, 2011

Posted by: Molly Griffin, Marketing Associate

Dydacomp concluded our September Lunches at the Capital Grill In King of Prussia, PA. This event ended the month with  another successful lunch with great discussions and feedback for all companies involved.

From everyone here at Dydacomp we want to thank all the M.O.M. and SiteLINK companies who contributed to all our successful lunches this past month! From New York to California, our SVP and CEO had the opportunity to meet with M.O.M. users and we had a great turn out and discussion at every event.

Thanks for the great feedback and informative discussions about  M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

If you have not had the opportunity to attend a lunch or M.O.M. v8 webinar, watch the M.O.M. v8 webinar on demand here.  With only 3 days left, now is the time to act fast to still receive the 50% off promotion for your  M.O.M. v8 upgrade.

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Posted in Dydacomp News, Multichannel Order Manager, Webinar | No Comments »