Posts Tagged ‘Dydacomp’

Pinterest and Your Multichannel Business

Wednesday, February 29th, 2012
Posted by: Molly Griffin, Marketing Associate
What is Pinterest:
Pinterest is a virtual pinboard. On this social networking site, users collect photos and link to products they love to share all the beautiful, funny, helpful, inspiring and informative things they find on the web.
  • Why is it important?
    • On a monthly basis, the number of unique visitors to Pinterest grew 54.6% in January over mid-December levels. Over the past six months, traffic growth has averaged 63.7% month over month. Figures at the end of 2011 saw it growing faster than the likes of Facebook and Tumblr and it featuring in the top 10 social media traffic sites.
  • Why you should get involved:
    • Branding – Pinterest is a good way to build your authority on a popular network. What you choose to “Pin” and share reflects on your business.
    • Social Referral – Many purchasing decisions, especially in the consumer space, are now  heavily influenced by social referrals and recommendations. Everytime someone pins your products or brand, they are also sharing you across their network – driving business to you!
    • Traffic – Pinterest is receiving record  setting traffic growth at the moment. With each Pin linking back to your websites, people are going to be discovering your products and clicking through to your business. There’s significant traffic opportunities if you share the right content your consumers will want to share on Pinterest.

How can you can participate:

Share Original and Attractive Content

  • Feature your best visual content. On Pinterest, a product can be easily noticed when the photo shows quality and creativity. With photos, you don’t have to ask people for feedbacks because it’ll come naturally. Try to reuse visual content you already have. Use a pin to highlight blog posts, new features products, and more. Promoting happy customers is always a great way to increase brand image so try including photos of customers.

Integrate Your Pinterest Account with Social Networks 

  • One of the reasons why Pinterest grew so fast is that logging in was a breeze.  Another thing that creates instant brand awareness for a product on Pinterest is that your Facebook contacts will see what your consumers are liking and pinning on Pinterest via friendfeed.

Stand out as a thought Leader

  • It’s easy to get caught up in “pinning” everything, and repining randomly. But think about what reflects best on your business and what is most likely to appeal to your audience and drive referrals and traffic. You  need to invest the time (especially in the beginning setting it up) and be consistent, pinning and reviewing regularly.

Learn how to use the widgets

  • Pinterest has a “follow button” and a “pin it” button. The follow button allows you to put a link on your site to allow shoppers to immediately follow them on Pinterest. Adding a “pin it” button to your product pages or blog posts will allow customers and readers to pin your products onto Pinterest.

Follow Dydacomp on Pinterest at: http://pinterest.com/dydacomp/

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Dydacomp Announces New Partnership with CommerceV3

Tuesday, February 28th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ)–Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with CommerceV3 (CV3), a dedicated eCommerce platform provider for multichannel merchants. The partnership enables a seamless integration between Dydacomp’s Multichannel Order Manager, the leading PCI compliant commerce management solution for SMBs, and CV3 to sync and manage inventory, order processing, fulfillment and shipping.

 “Dydacomp’s goal is to create comprehensive solutions that produce efficient business processes that will help users grow their businesses,” stated Fred Lizza, CEO of Dydacomp.“Through this new strategic partnership with CV3, Dydacomp continues to take the necessary steps to meet the unique needs of each company. CV3 users now have the opportunity to implement the most complete commerce management solution and M.O.M. users can choose to use CV3’s powerful eCommerce platform.”

The partnership makes it easier for eCommerce merchants to enhance and expand their operations. They can use CV3 to capture and convert online sales while relying on M.O.M. to control back office functionalities. CV3 offers eCommerce tools that users can leverage to create an attractive online presence and increase conversions.

“We are excited about this new partnership. Dydacomp is an industry leader in order and inventory management capabilities for multichannel merchants,” says Blake Ellis, CEO and Founding Partner of CommerceV3. “CV3 users can now capitalize on M.O.M.’s robust feature set without having to worry about making the connection to their successful eCommerce sites.”

The Dydacomp and CommerceV3 partnership will allow all clients to simplify and improve the efficiency of their business processes. The integration provides CV3 users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Dydacomp will also be a sponsor at CV3’s upcoming user conference on March 18th to the 20th in Orlando, Florida. The event will focus on utilizing all of the features and functionality of CV3, marketing opportunities, general business education and meeting with CV3’s partners.

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SiteLINK Store Harry Barker Shines on GMA!

Thursday, February 23rd, 2012

Posted by: Al Pascale, SiteLINK eCommerce Manager

Congratulations to M.O.M. and SiteLINK customer, Harry Barker, who was showcased on Good Morning America this morning.  Harry Barker provides affordable and luxurious eco-friendly pet products that are sure to enhance your home environment, with everything from dog beds to pet shampoo.

Harry Barker has already seen some very impressive increases in online traffic and we hope for them to see more of that as a result. Thanks to some smart planning on their part in advance of the GMA broadcast, they were fully prepared to handle the spike in sales.  As part of their planning, they called Dydacomp to alert our SiteLINK and support teams of the possible increase in sales and to inquire into best practices. And while that may not have been necessary it was appreciated as it made sure that teams across both companies were fully aligned on making this day (and the ones that follow) successful for Harry Barker.

This most recent event and the precaution Harry Barker took by alerting Dydacomp services is a good reminder for all of our customers.  If your SiteLINK eCommerce site is expecting an increase in traffic (significantly more than an average day) due to a promotion or other big event please don’t hesitate to contact SiteLINK support to let us know. Our SiteLINK team is happy to work with you to prepare for such an event and our team is very knowledgeable about what is needed to ensure the stability and success of your SiteLINK site during special promotional periods.

From everyone here at Dydacomp, we are excited about Harry Barker’s success and are fully prepared to help other SiteLINK users prepare for high volume days.

Don’t forget to check out Harry Barker’s GMA deals today at: www.Harry Barker.com.

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Dydacomp Announces New Partnership with HighJump TrueCommerce EDI Solutions Group

Thursday, January 19th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with HighJump TrueCommerce EDI Solutions Group, a global provider of supply chain management software and Electronic Data Interchange (EDI) solutions. Dydacomp’s Multichannel Order Manager (M.O.M.) users will be able to leverage TrueCommerce EDI Platform to exchange transactions across a wide range of industries including retail, banking, healthcare and government.

As the preferred EDI solution for Dydacomp, TrueCommerce EDI Solutions enables M.O.M. users to easily comply with EDI requirements, while making their overall eCommerce and multichannel businesses more efficient. It includes Transaction Manager™ EDI translation software that translates information from an accounting system into the EDI format, data mapping that allows the accounting system to sync with a customer’s system, the transaction network needed to send and receive EDI transactions, and ongoing EDI support and maintenance services.

“Our goal at Dydacomp is to deliver solutions that streamline and automate processes,improve efficiency, and increase revenue for our users,” said Fred Lizza, CEO of Dydacomp. “With this new partnership, our clients can integrate a robust, complete EDI system with M.O.M. This adds flexible features for M.O.M. users that facilitate their ability to run their businesses to meet their unique needs.”

M.O.M. is the leading integrated eCommerce and PCI compliant order management software built for eCommerce, multi-channel and distribution businesses. It effectively handles order importinventory management, order fulfillment, and order processing automation for efficient commerce management.

“The TrueCommerce EDI Solutions Group is focused on making EDI painless and helping businesses streamline their order transactions to their customers,” said Russell Fleischer, CEO of HighJump Software. “As the preferred EDI partner of Dydacomp, more users will experience the benefit of EDI and multichannel distribution processes.”

About HighJump Software Inc.
HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries.

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Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing Associate

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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Posted in CEO, Dydacomp News, Ecommerce, Multichannel Order Manager, PCI Compliance, SiteLINK News | No Comments »

Latest M.O.M. Update Now Available

Tuesday, January 10th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

Now that the holiday season is over, Dydacomp will resume the update schedule in which our developers will provide important M.O.M. enhancements and bug fixes in a M.O.M. update every two weeks. These updates are targeted to help improve Multichannel Order Managers functionalities from order entry to inventory management. The newest bi-weekly executable is now available for download on the support section of our website and is the first M.O.M. update for 2012.

Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users that the Dydacomp Development team has been working on over the busy holiday season.

This week’s executable (dated 01.10.12) includes:

  • New stock item alert message that will prompt M.O.M. user to review actions before storing  any changes to prevent users from accidentally inserting a negative unit cost
  • Resolved previous issue that caused the gift message to be removed when user clicked on the “Hold controls” icon
  • Improvements to the  Order Export wizard
  • Updates MAXI code to improve integration with  UPS
  • Assemble Kit Function now will process orders based on available inventory on site
  • Addition of phone masking for Alternate or Fax numbers in customer look up screen
  • Enhances the synchronization between Blackthorn/eBay and M.O.M.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Dydacomp Announces New Vice President of Sales

Thursday, January 5th, 2012

Posted By: Dydacomp Staff

Mark Brandwein brings over 25 years of successful sales experience in software.

(Parsippany, NJ) - Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the appointment of Mark Brandwein as Vice President of Sales. He brings more than twenty-five years of successful sales experience in computer software and technology.

Mark is responsible for building Dydacomp’s sales organization in the U.S. and U.K. to drive new revenue growth for the company’s Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce management solutions. “This is a very exciting time to join the Dydacomp team and I’m looking forward to helping the organization grow even more. I know there’s a tremendous opportunity out there for small and mid-size merchants looking to increase efficiencies, boost productivity, and streamline and automate business-critical processes. In addition, as we explore on-demand initiatives, we will be able to revolutionize commerce management for these businesses,” said Mark.

“Mark joins Dydacomp with a very strong background in sales leadership to help build our world class team. We’re looking forward to his contributions as he takes advantage of our strong reputation and new partnerships to increase sales,” said Fred Lizza, Dydacomp CEO. “His experience selling both software and software-as-a-service solutions is a strong asset for us now, as we grow our sales team, and in the future.”

Prior to joining Dydacomp, Mark was the Director of Sales for the Americas for Infragistics, the world leader in software tools for user-interface development, where he was responsible for over $20 million in annual revenue. Prior to Infragistics, Mark held several sales leadership positions, including Sales Manager at PGI, Director of Sales at ALK Technologies, Sales Manager at Pitney Bowes, Regional Sales Manager at Sharp Systems, and Major Accounts Manager at Dell.

 

 

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New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at Support@Dydacomp.com and via phone at 973-237-0300.

 

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Don’t Let Inaccurate Order Management Hold You Back

Friday, December 23rd, 2011

Posted by: Molly Griffin, Marketing Associate 

Online shopping this 2011 holiday season has been the most successful year on record with consumers spending $1billion dollar on each Black Friday, Cyber Monday, and Free Shipping Day. However, merchants had to ensure that their order management systems were equipped to handle the influx of orders in order to keep customers satisfied with your order processing.

Multichannel Order Manager provided merchants the tools and functionalities needed to ensure they had real time and accurate inventory management and order processing across all channels.  Failure to implement the proper order management solution results in customer complaints and even worse canceled orders can result in lost of customer trust and customer retention.

Two big merchants this year experienced this problem first hand: Best Buy and Barneys.  Best Buy customers are swarming to user forums to complain as Best Buy cancels orders due to a glitch in their order management solution.  Best Buy was forced to cancel customer orders from November and December and leaving many holiday shoppers with no gifts this year. Best Buy stated in a statement this week:  “Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

It also appears that high-end retailers, Barneys, experienced a similar technical glitch in their online order management system and was also forced to cancel several holiday orders. These last minute order cancelations resulted in a number of unhappy customers this holiday season. Barneys made a statement saying “We, at Barneys New York, are sincerely apologetic for any inconvenience that occurred while holiday shopping on barneys.com this past week. We are personally reaching out as quickly as possible to every customer who has been affected by this limited, but unfortunate, IT glitch. We deeply value our customers and their satisfaction is most important to us. Again, please accept our deepest apologies.”

Don’t make the same mistake these big name retailers made this holiday season. Multichannel Order Manager v8 provides the most flexible and complete order management solution small and medium-sized businesses need to successfully fulfill all orders and keep your customers satisfaction high. Click here for more information on Multichannel Order Manager v8 or here for free trial.

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Dydacomp Holiday Update

Thursday, December 22nd, 2011

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

From all of us here at Dydacomp we hope you had very successful holiday season, and we wish you happy holidays with an even better New Year.

As the holidays approach, we wanted to provide you an update on Dydacomp Holiday Hours and Closings:

  • Dydacomp will be open during normal business hours from 9am to 5pm ET tomorrow Friday, December 23, 2011.
  • The Dydacomp offices will be closed on Monday, December 26 and Monday, January 2 in observance of Christmas and New Years.

The Dydacomp support team can always be reached in case of emergencies after hours, weekends, and all holidays by calling 973-237-0300 at any time. All SiteLINK customers and those Multichannel Order Manager customers with Platinum Support level contracts will receive 24/7 support to address any emergency issues that cause business interruption as quickly as possible.

We would also like to remind all Dydacomp customers to please backup your M.O.M. systems as often as possible to ensure the integrity of the data.  It is also recommended that you test the backup of your M.O.M. to verify that it contains a fully working copy of your entire MOMWIN folder. This will be vital to your M.O.M. system should a major error arise as the year comes to an end and enable you easily recover your information. For more information on how to backup your M.O.M. system, click here.

We wish you a strong finish to 2011 in these final weeks and we look forward to working with you all to share a successful 2012!

 

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