Posts Tagged ‘FedEx’

New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at Support@Dydacomp.com and via phone at 973-237-0300.

 

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager | No Comments »

We Need You: FedEx Survey

Friday, April 29th, 2011

Posted By: Michael Tsang, Dydacomp QA Engineer

As a continued effort to expand the features and functionalities of our products here at Dydacomp, we are looking for customer feedback concerning M.O.M.’s integration with FedEx Ship Manager Server. We created a short survey introducing a number of new features we are considering for roll out in the next FedEx Ship Manager Server update for Multichannel Order Manager. If you currently use M.O.M. with FedEx Ship Manager Server, we hope you will be able to take a few minutes out of your day to complete the survey (it should take about 5 to 15min depending on your answers).

This is a great chance for you to share your input on how Dydacomp can improve the integration with FedEx Ship Manager Server for your business needs. Our team here at Dydacomp is dedicated to providing M.O.M. users with the features and tools to streamline and increase the efficiency of their businesses and will take all responses to the survey into consideration.  We sincerely appreciate your honest opinion and will work to incorporate your input to improve the functioning the FedEx Ship Manager Server integration.

To access the FedEx Ship Manager Server Survey, click here.

If you have any comments or concerns about this survey feel free to e-mail survey@dydacomp.com and we look forward to your responses.

 

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Posted in Customer Satisfaction, Dydacomp News, Multichannel Order Manager | No Comments »

Season of Shipping

Thursday, December 9th, 2010

Posted by Michael Nardini, VP of Customer Satisfaction  

This holiday season has shown an improvement over the past year’s holiday spending, which means shipping companies have seen the busiest season yet. FedEx has already announced that December 13 will be the busiest day in company history as they expect to ship 16 million packages around the world. UPS estimates that they will ship 23 million packages on its busiest day of the year, December 22.

December is already in full swing and the shoppers are rushing to finish up their holiday shopping online. Many customers have responded well to the many holiday promotions and free shipping offered by retailers this year. However, there is still plenty of time for shoppers to make purchases and still have their packages by Christmas Day. You want to make sure your customers realize that shipping companies handle more and more packages as the holiday season draws to an end so they don’t want to wait too long to shop.

Informing your customers and ensuring they understand how long it will take your company to process orders before they are handed off to shipping companies is important to keeping customer satisfaction high. You want to make sure your customers are fully informed throughout the order process and are able to track their packages from start to finish. This prevents any issues arising due to lost packages or failing to deliver packages when customers “assume” they should arrive.  To keep the customers informed, provide them with the various deadlines that shipping companies are created to ensure packages are delivered by Christmas Day.  This prevents any surprises from arising as the deadlines are clearly laid out and allows you to charge a higher shipping rate if customers wait too long and need to rush shipping.

Check out the shipping deadlines below for UPS, USPS, and FedEx (remember these are the dates these companies need to have the package in their possession):

Wed. Dec. 15: Deadline for “Parcel Post” through U.S. Postal Service and FedEx’s “SmartPost” shipping methods.

Fri. Dec. 17: Deadline for  FedEx’s “Ground” and “Home Delivery.”

Mon. Dec. 20: Deadline to ship through USPS’s “First-Class Mail.”

Tues. Dec. 21: Deadline for “3 Day Select” shipping through UPS, FedEx’s “Express Saver” and the USPS’s “Priority Mail.”

Wed. Dec. 22: Deadline for “2nd Day Air” through UPS, USPS’s “Express Mail” and FedEx’s “2Day” to ensure that your package gets to its destination by Christmas Eve.

Thurs. Dec. 23: Ultimate deadline to ship a package and have it arrive before Christmas. Packages shipped with UPS’s “Next Day Air” and any type of overnight shipping through FedEx will arrive on the 24th. However, FedEx does appear to have same day shipping option for the 25, but there is a high charge attached to this service.

How have you kept your customers informed about shipping deadlines? Have you coordinated your any of your holiday promotions to fit these deadlines?

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Posted in Ecommerce, Industry News | No Comments »

Customer Input Matters!

Tuesday, May 25th, 2010

Posted by Michael Tsang, Dydacomp Technical Writer

Last month, members of the FedEx® Integrated Solutions team visited Dydacomp to discuss the integration between Mail Order Manager and FedEx Ship Manager Ship Manager Server. We discussed the past year and provided feedback from our customers. FedEx® has seen daily shipment volume double from customers using the shipping integration in M.O.M. That’s great news for both FedEx® and for Dydacomp.

We told FedEx® the shipment volume from Mail Order Manager can grow even further. Some new and existing users could not effectively use the shipping integration due to certain requirements for shipment transactions sent to FedEx Ship Manager Server. This includes requirements for telephone number, company name, commercial delivery checkbox matching shipping method, and shipment label expiration. Some of those FedEx® requirements either require changes to order processing or additional steps. FedEx® has told us they will continue to evaluate M.O.M. customer concerns and work with Dydacomp on enhancing our partnership and integration further.

So how was Dydacomp able to bring these concerns to our business partner?  We have heard from new and existing customers using Mail Order Manager.  Here are a couple of venues where you can reach us with your suggestions and concerns:

  • Comment on a blog post
  • Existing customers can post in the Suggestions section of the Mail Order Manager forum or e-mail suggestions@dydacomp.com
  • Visit the Dydacomp booth #121 at the 2010 Internet Retail Conference & Exhibition from June 8 – June 11 2010 in Chicago, Illinois

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