Posts Tagged ‘gateway’

Time to Appreciate your MOM (System, That Is)

Tuesday, May 11th, 2010

Posted by Michael Chichester, Dydacomp Payment Processing Team Leader

Michael Chichester, Dydacomp Payment ProcessingThis past Sunday was Mother’s Day.  I’d like to extend a belated Happy Mother’s Day to all the mothers out there.  As we all take time out to appreciate our mothers, I was thinking what a great time to take a deep breath and appreciate your M.O.M. system.  All of us here at Dydacomp feel we have a superior product and work hard to provide a great customer experience.  Here in the Payment Processing Department, we are excited about the opportunity to save you money on credit card processing.  I love my job because I get to save our customers money every day.  It’s an awesome feeling and I highly recommend you try it sometime.

Last week I was speaking with the owner of an automotive shop who processes about $150,000 per month in credit cards.  They have 6 workstations and process via phone and internet. This customer was convinced that we could not help them save money because they already had “rock bottom prices” for credit card processing.  It took some convincing, but the merchant finally agreed to send me 3 months worth of credit card statements so I could do a full cost analysis for them.  In doing the analysis, I discovered several areas where switching to our Bundled Services Package could save them money.  I spoke with our First Data Rep and was able to negotiate a sweetheart deal for this customer, which included a FREE First Data Global Gateway.  Including the elimination of the gateway costs, we were able to save them $185 per month right off the bottom line! 

It was with great pleasure that I was able to call the owner back and present them with the savings.  This individual could not believe that we found them any savings, much less $185 per month.  With the extra money in the budget, they plan to purchase the Address Correction and Validation Module (ACVM) and upgrade to a higher tier of Mail Order Manager Support.  This, in turn, will save them even more time and money.

So, take a minute to appreciate your M.O.M. system.  We are all working hard to help make your business as successful as possible.

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Posted in Payment Processing | No Comments »

Saving with the Dydacomp Bundled Gateway

Wednesday, May 5th, 2010

Posted by Soha Boustani, Dydacomp Payment Processing Specialist

Soha Boustani, Dydacomp Payment Processing SpecialistA Dydacomp client in called in recently with a question about payment gateways that integrate with Mail Order Manager.  He is in the gift industry and processes a large volume of credit cards with an average ticket of $50 and over 90,000 transactions per year.

I explained all their options and they were interested in the First Data Global Gateway and Merchant Services Bundle Package especially because we can negotiate better rates and, in some cases, be able to secure a free global gateway on their behalf.  In addition, the First Data Global Gateway and Merchant Services Bundle Package integrate perfectly with M.O.M. 7, our PCI compliant version of M.O.M.

The client then addressed another concern, asking “What if we sell cigars and alcohol or adult material? Would we still be approved?” I let him know that with our First Data Global Gateway and Merchant Services Bundle Package we can approve all merchants as long they provide certain financial documents and meet website requirements such as including disclosure of privacy and return policies.  One of the reasons we recommend that our clients use SiteLINK as their ecommerce platform is that the SiteLINK team is very familiar with these requirements and will make sure that the client site meets them.

Needless to say, that my client ended up sending me 3 recent merchant statements to analyze and in return I negotiated lower rates through First Data on their behalf as well as a Free Global Gateway.  The client’s Gateway savings alone were over $9000.  The client is very pleased with not only the savings but the level of service they are receiving.

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Posted in Payment Processing | No Comments »

Common Myths about PCI Compliance

Monday, April 26th, 2010

Michael Chichester, Dydacomp Payment Processing

Posted by Michael Chichester, Payment Processing Team Leader

I was speaking with a Dydacomp client who is the owner of an automotive supply parts company this week about PCI compliance.  He was informing me that he did not think that PCI compliance applied to them because they are a “very small company” and “do not process credit cards on the internet.”  They have 2 Mail Order Manager workstations and average 70 credit card transactions per month.  Their average ticket is $100, so their average sales per month are $7,000.  All orders are taken over the phone.  It took some convincing, but he finally came around to realizing that PCI compliance does, in fact, apply to his business every bit as much as it applies to a giant like Walmart. 

Unfortunately, I have had many conversations just like this one over the years.  The simple fact of the matter is that even if a company only processes 1 credit card transaction per year, the PCI compliance regulations apply.  Please remember, if you are not using M.O.M. 7, you ARE NOT PCI COMPLIANT!  As John Healy wrote last week, the 7/1/10 deadline is fast approaching, so if you have not upgraded to M.O.M. 7 yet, you are quickly running out of time. 

The PCI Security Standards Council has provided a great Top Ten Myths of PCI Compliance list that I think everyone should check out here:

This list should clear up a lot of the misconceptions that you had before you started reading this blog entry.  I’ve been preaching for years that PCI Compliance is mainly common sense.  It is really not that hard to become compliant, and we, along with Coalfire, will help you get through the process.

If anyone has any questions or concerns regarding M.O.M. and PCI Compliance, feel free to give me a call at 1-800-858-3666, x 326 or email me at

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Posted in Ecommerce, Industry News, Payment Processing | No Comments »

Coordinated Implementation

Wednesday, April 21st, 2010

Posted by Paul Mendelsohn, Dydacomp Director of Implementation & Professional Services

Paul Mendelsohn, Dydacomp Director of Implementation

Recently I was working with a new client who sells a product that shields credit and debit cards and passports from being read by wireless RFID Readers.  The client needed to put up a SiteLINK Store and Mail Order Manager back end quickly to handle the high demand for his product he anticipated would follow an upcoming interview scheduled on a national news program and a product placement in a major motion picture.   

The Dydacomp Implementation department not only worked directly with the client to set-up and implement his M.O.M. system, but also coordinated with other departments to ensure that his entire system was up and ready to fill the upcoming orders.  The SiteLINK team was able to create his SiteLINK Store the same day he purchased M.O.M. and SiteLINK.  They set him up with FTP access so he could easily modify the pages of his site and transferred his domain and installed his SSL shortly thereafter. 

Dydacomp Payment Processing took the client through the Credit Card Gateway application, acquisition and setup to ensure that once M.O.M. and SiteLINK were fully implemented he could receive payments.  From start to finish, the client’s implementation, including his SiteLINK eCommerce store, Gateway account, M.O.M. setup and training, was completed in just two weeks.

Because his M.O.M. system and SiteLINK eCommerce store were up and running so quickly, the client was able to publish his entire store, complete with product information, testimonial pages and YouTube video of the news interview to make the most of this great opportunity.

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Posted in Support | 1 Comment »