Posts Tagged ‘holiday season’

Avoiding Stock Outs

Wednesday, June 25th, 2014

Posted by:  Laura Hills, VP of Marketing

Out of Stock

We speak with retailers every day who tell us that their biggest challenges are with inventory and making sure they have enough product on-hand at all times.  The key is to have just enough to avoid a stock out situation, yet not carry too much product and tie up funds that could be spent elsewhere.

A stock out, or out-of-stock situation is caused when inventory has been depleted. The most common types of retail stock outs occur in the business to consumer goods industry (e.g., electronics, perishables like cookies, flowers or nutraceuticals).

Stock outs are the opposite of overstocks, where too much inventory is on hand.  In this era of multichannel retail, when orders are coming in to a retailer from multiple sales channels, stock outs are more of a concern than ever before.

Research shows that approximately 70-90% of stock outs are caused by poor inventory management and replenishment practices while 10-30% results from a shortage of stock from a supplier. Keeping your back office order workflow process and inventory levels in sync is essential to keeping eCommerce operations on track.

So how do you avoid Stock Outs?  Here are some tips we’d like to share with you from our experience:

  • Centralize the management of inventory from all sales channels
  • Manage multiple warehouses from one system
  • Set up ‘low inventory’ alerts per stock item
  • Manage & issue Purchase Orders to Suppliers from one system
  • Gain insight on trends & peak selling seasons

At Dydacomp we totally get it because we’ve been there too. We’re a software company started by retailers with solutions for retailers. We’ve been helping retailers find that delicate balance of just enough inventory to avoid stock outs without overstocking for years. And when they do, it makes all the difference. Happy selling!

 

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Romance and Winter Deals Attract Shoppers

Monday, February 10th, 2014

Posted by: Laura Hills, VP Marketing, Dydacomp

At this point consumers have received their holiday bills and they’re paying them off, just in time for the next popular gift giving occasion –Valentine’s Day.  For retailers, Valentine’s Day has become more than just a holiday to celebrate love, it’s an important part of retail’s winter season. Consumer spending on Valentine’s Day gifts results in notable retail sales, so much so that many businesses see it in their bottom line each year.

Valentine’s Day has become a global holiday celebrating love and romance that often includes gifts from chocolate and flowers to over-spending on lavish gifts.  Men reportedly outspend their female counterparts by two to one.  Fat Wallet, a growing resource for online shoppers, is predicting Valentine’s Day Sales to reach $19 billion this year and is ready with special deals and coupon offers.  In 2013 CNN reported that 40.7% of people used their smart phone to make a Valentine’s Day purchase.

So how can your customers show their love and affection while still trying to save some money?  And what about other good deals typically found in February?  We turn to Jeanette Pavini, MarketWatch columnist to help us navigate Valentine’s Day opportunities and beyond. Online and multi-channel retailers can take advantage of Jeanette’s insight and plan promotions to attract online shoppers for everything from romantic gifts to tax preparation software and more.

Here are Jeanette’s recommendations to shoppers:

  • The more than 23,000 jewelry stores in the U.S. sold an estimated $2.8 billion of merchandise in February 2013, thanks to Valentine’s Day. Engagement rings and diamonds are a good buy in February and this year the halo setting (a small circle of diamonds around a center stone) is the trendy design.  In addition, earrings and bracelets are popular and many retailers will be offering good deals to showcase their products and move their inventory.  One note of caution – be sure to keep the store tags on any jewelry that you buy until you are sure the person wants to keep the item.  Returning jewelry can sometimes be tricky.
  • Perfume is a popular Valentine’s Day gift and many retailers opt to promote fragrances by offering a gift with purchase.  Some of the best gift with purchase deals can be found in February.  Check the sizes and prices carefully; you typically pay less per ounce when buying the larger size.
  • Tax preparation software companies are getting more creative in selling their once a year products. TurboTax has teamed up with Amazon to offer special incentives on their products, offering a $50 upgrade to TurboTax Deluxe users who opt to put $500 of their refund toward an Amazon gift card.  Items that can help people get organized for tax preparation will be welcome at this time of year also.
  • Travel to Europe is a bargain because it is cold there which tends to keep people away.  Cities like London or Paris have plenty of indoor attractions and airlines are offering good deals (with the exception of President’s Day – February 17).  Europe’s Carnival season has been slow in recent years and prices are expected to remain low all winter.  Hawaii’s peak season doesn’t get underway until mid-March so if you’ve got the time, you can book before airfare and hotel rates rise. Travel accessories and off-season clothing would play well with these travelers.
  • February is Canned Food Month and you can stock up and save especially with the family-sized options.  Just keep an eye on the expiration dates and be sure to buy only what you know you’ll use.  This is a good time to buy canned goods to donate to food pantries – the items are on sale and the need is high as the holiday donation season has ended. If you have a disaster supply kit (and if you don’t now’s a good time to think about creating one), swap out your close to expiration canned goods and replace with the sale items you can pick up in February.

Take advantage of historical sales and shopper patterns to see which of your customers could use some ideas for Valentine’s Day.  Be the online retailer to offer specials, sales and promotions to attract your best, repeat customers.  Get your offers out early and often to capture shoppers’ attention and be ready to fill last minute orders for procrastinators.  Keep your audience informed and be sure you are visible across all platforms.

 

Happy Valentine’s Day and happy selling!

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Lessons Learned: Avoiding Holiday Shipping Woes

Tuesday, January 7th, 2014

Posted by: Laura Hills

MasterCard Advisors SpendingPulse reported that U.S. retail sales rose 3.5% during this past holiday season.  According to ComScore Inc. merchandise purchased via personal computers rose 10% to $42.75 billion.   IBM Digital Analytics cited Internet sales soaring 37% over 2012 in the last weekend before Christmas as last minute shoppers rushed to order gifts at the 11th hour. Statistics indicate that while the bulk of holiday spending still takes place at physical locations, online shopping has gained immense popularity and is becoming a much larger part of holiday spending.  This is good news for online retailers.

Reliable deliveries are a crucial part of the online shopping experience, especially with shoppers that wait until the last minute to make their selections.  This year Amazon raised the bar by offering expedited shipping with Sunday package delivery via the USPS and packages guaranteed to arrive by Christmas. Many retailers followed Amazon’s lead, extending their order cut-off dates, promising same-day and Christmas delivery even if orders were placed as late as December 23rd. Shoppers’ reactions were so overwhelming that UPS and FedEx experienced overloaded systems that caused numerous Christmas and same-day delivery promises to go unmet.

The growing popularity of free shipping to entice consumers was another major factor that resulted in increased shipment volume. In the third week of December, Amazon’s Prime membership drew more than 1 million people.  Prime membership ($79 annual fee) offers free two-day shipping.  Most last minute online orders needed to ship via air or other expedited methods to reach their destination in time.  Bad weather across the nation cancelled or delayed many flights which contributed to the shipping woes.

Chetan Ghai, senior product officer at ShopperTrak feels that online businesses will continue to experience the greatest growth although he feels that next year, people who procrastinate until a few days before the holiday may be wary of relying on deliveries.  He said, “I think there will be some people who choose to go into the store, rather than risk a missed delivery.”

Being prepared comes from lessons learned and this holiday shopping season was certainly a teachable moment for both shipping companies and online retailers. Both need to pay attention to aggressive shipping options, promotional offerings, weather considerations, order volume and timing issues to avoid a repeat of 2014’s shipping woes.

There is a lot of revenue riding on the ‘run-up to Christmas’ and 2014 will only see the gain of one more shopping day (26 to 27 days) between Thanksgiving and Christmas.  Shipping schedules that allow for unforeseen delays will need to be factored in to deliveries.  Connecting with customers early in the season (before Thanksgiving), offering more realistic order cut-off dates, not waiting until the last minute to offer the best deals and handling logistics more efficiently can  help to avoid future holiday shipping issues.

For a closer look at the issues and opportunities surrounding shipping, please view the On Demand Webinar,  Because Free Shipping Isn’t Free: The Top 7 Reasons You Need Effective Retail Promotions.

 

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Holiday Season Offers Exceptional Deals

Monday, December 9th, 2013

Posted by: Laura Hills, VP Marketing, Dydacomp

Consumers have become savvy shoppers and adapted to the spending cycle of Black Friday, Small Business Saturday and Cyber Monday.  While they clamber for deals over this weekend, they also realize that more promotions will follow over the next few weeks.   With only 25 shopping days this season, retailers are pulling out all stops to attract shoppers both in store and online.

Jeanette Pavini, MarketWatch.com columnist has provided some shopping insights for consumers looking to take advantage of great deals and discounts to help them fill the stockings of family and friends. These cover a wide range of products to help buyers stretch holiday dollars. Below are items that she is highlighting to shoppers as trends for December.

  • Classic Toys are never out of style.  Kids may have digital wants but according to the National Retail Federation’s 2013 Top Toys Survey, classics like Barbies and Legos still make it to the top of many wish lists.  Lego offers bundled sets at one low price that can be given as two separate gifts.  If you order Barbie and accessories from the Mattel website, signing up for their email list before you shop will save you 10%.  If you missed the Thanksgiving and Black Friday toy specials, you can still get a bargain as many of the season’s most popular toys are discounted even more in December.

  • Hot items from the NFL.  If your NFL team is like mine and out of the running for a playoff spot, you may be able to grab some clearance priced licensed gear during December.  And these prices will likely go lower after December 25th as retailers try to empty their shelves. Game tickets are also subject to a team’s success (or lack of) with underperforming team tickets available at a discount – TiqIQ’s NFL Power Rankings has the average price for the Jacksonville Jaguars at $59 whereas Chicago Bears tickets are averaging $374.

  • DVDs can be a great buy. Blockbuster is closing its doors, announcing the closing of its remaining 300 stores by January.  They have planned giant close out sales for movies, music and even video games.  In addition, with more people streaming movies, stores are finding themselves with excess DVD inventory.  Clearance bins often have great buys on popular and classic movies.
  • We all need clothing. If you can wait until December 26th, the bargains will get better.  Clothing, accessories, and shoes are the most returned gifts which often get further mark downs before being returned to the shelves.  Excess inventory will typically be reduced after the holiday for even more savings.
  • The go-to Gift Card.  Many retailers and restaurants offer gift card bonuses at this time of year. Buy a specified amount of gift cards and get a bonus gift card that you can give as a gift or use to treat yourself.  Just be sure to check the fine print and expiration date of the bonus cards – these often expire within a shorter time period and may require a minimum purchase.

Great offers that no one knows about won’t bring shoppers to your store or website so continue to reach out to your shoppers with whatever promotions and deals you are offering.  For additional holiday sales strategies, view Dydacomp’s webinar, The Top 5 Insights to Help Prepare for Seasonal and Holiday Rushes.   

The full text of Jeanette’s article, “Surprising Deals of the Holiday Season” can be found at MarketWatch.  http://online.wsj.com/news/articles/SB10001424052702304011304579220462813394556

Happy holiday selling!

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Attracting Shoppers Is Critical to a Successful Holiday Shopping Season

Friday, November 15th, 2013

Posted by: Laura Hills, VP Marketing

Facing the shortest holiday selling season in quite some time, many U.S. retailers are already well into their holiday promotions and special offers to get shoppers into their stores and placing their online orders as early as possible. Traditionally, U.S. merchants have focused on the Friday after Thanksgiving, Black Friday, to get their holiday sales season underway. Black Friday is followed by Cyber Monday when the best online deals are typically offered.gift-card-bow

Kimberly Greenberger, an analyst with Morgan Stanley predicts this year’s holiday season to be the most promotional-oriented and discounted since 2008 with eCommerce sales accounting for between 12 and 13% of overall retail sales.  Last year’s eCommerce figure was 11% of total sales.

This year, Black Friday is November 28th and Cyber Monday is December 2nd, which are both late in the holiday shopping game.  Hanukkah is early this year and all of this has prompted many retailers to get a big jump start on this critical selling season.  Wal-Mart has already kicked off its online deals, starting with an online sales event on November 1st – a full month earlier than usual.  They offered some of the lowest prices to be found this season along with free shipping on 99% of online items – more typically the type of promotions that were previously reserved for Cyber Monday.

Wal-Mart isn’t the only major retailer to get an early start.  Toys R Us started their holiday ads earlier than ever before and even offered cash back incentives to loyalty rewards customers who purchased specific toys by October 31 – Halloween.  They’ve added another incentive and are offering their Black Friday deals to their loyalty rewards members on the day before Thanksgiving.  Target is also spending more on holiday advertising, extending its price-match policy and expanding its buy online/pick up in store service.  Best Buy has run Holiday Kickoff sales via email and in the stores while L.L. Bean and Lands End are offering early discounts as well, both online and in store to attract this year’s budget conscious shoppers. Many retailers have even opted to open on Thanksgiving this year to give shoppers more time for their holiday shopping.

So how can you as an SMB retailer attract customers to your site to do their holiday shopping? Follow the lead of the big box retailers and get out there early and often.  Look to promote your products in the online and social media places where you know your customers will be congregating.  Take advantage of social media channels that your shoppers will likely be visiting this season and become highly visible. This could be the time for Our Staff’s Holiday Picks Pinterest page.

Use third party sites to feature your items and associated promos.  Many customers time their purchases according to coupons and other promos that you can easily distribute.  Keep in mind that mobile device usage for product and gift research as well as actual ordering is growing rapidly so be sure to make your offers attractive and easy to read on all platforms.  The larger retailers will continue to use Free Shipping, often with a minimum purchase, to entice customers which means you should too, if at all possible.  After a decade of offering free shipping on orders of $25.00, Amazon has raised their limit to $35.00 for orders to receive free shipping.  If free shipping isn’t possible for you, link your order management and fulfillment system directly to your carrier so that you can provide the lowest shipping price options.

Higher visibility helps lead to higher sales and there are ways to attract large numbers of motivated and ready-to-spend holiday shoppers.  Incorporate a third-party service, such as buySAFE, to verify that you are a reputable merchant and all information shared over your site is guaranteed secure. According to buySAFE, displaying this seal has resulted in a six-percent increase in conversion rates.

Study shopping abandonment data on an ongoing basis and reach out to those shoppers.  Consider running targeted campaigns to drive consumers back to your site to complete their orders – sweeten the deal, if needed with additional incentives.  Come up with catchy headlines and text to cut through the deluge of holiday promotions out there.  Help your shoppers by counting down the shopping days and devise promotions that tie into time, such as a gift a day promotion, featuring different items each week, or play off the 8 Days of Hanukkah or 12 Days of Christmas. Consider a Wrap It Up Early theme or ‘Tis the Season to Be Shopping with special items and prices offered.

For additional tips to help you have a great holiday selling season, access our on-demand webinar, “The Top 5 Insights to Help Prepare for Seasonal and Holiday Rushes”.  There’s no such thing as over reaching your customers this holiday season, especially with targeted and enticing promotions and offers.

Happy Holiday Selling!

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November Deals Can Help Shoppers Stretch Holiday Budgets

Tuesday, November 12th, 2013

Posted by: Laura Hills, VP Marketing, Dydacomp

Black Friday has been the unofficial kickoff to the holiday shopping season, featuring unbeatable prices especially for popular electronic gifts, gadgets and gizmos. But this year that has changed.  With only 25 days between Black Friday and Christmas, this is one of the shortest shopping seasons in the past decade with retailers and shoppers facing six fewer days to shop than in 2012.

According to a recent survey from Shop.org, 32% of retailers will be offering discounts earlier than they did last year which helps shoppers who want to maximize their holiday budgets. To see what’s trending for your customers to stretch their budgets and manage their expectations in November, we’ve taken a few tips from Jeanette Pavini, MarketWatch columnist.

Below are Jeanette’s November deals and promotion suggestions to shoppers that range from gifts, home improvements and turkey dinners to help make the holidays bright. We’ve included a few of our own suggestions as well.

  • In addition to shopping and comparing early holiday promotional pricing for electronics, Jeanette recommends shopping on Mondays as additional discounts and rebates are often offered earlier in the week. Trade-in/trade-up programs are becoming more popular which can go a long way toward making holiday electronics purchases more affordable.
  • Photos and portraits are popular holiday gifts and November is the month to get these done. You’ll have the finished photos in time for the holidays and many studios offer photo greeting cards at reduced rates if you are having photos done.
  • Start home winterizing projects now to help reduce utility bills and also save on winterizing materials and products including insulation, weather stripping and programmable thermostats.  Consider a switch to LED lighting for the holidays – the electrical savings can offset the cost of the replacing the lights.
  • Look for food retailers to be luring shoppers in with extra coupons, low price guarantees on popular holiday food items and other holiday special offers. Look for free shipping if you are purchasing holiday food items online either for yourself or as gifts.  Don’t overlook the free with qualifying purchase items when shopping since you’ll likely spend over their qualifying amount as you stock up for parties, family dinners and extra food and holiday goodies to have on hand.
  • If you are not already a loyalty club member at the places you do a lot of shopping, now’s the time to sign up. These programs typically offer both savings and rewards which can help to stretch holiday budgets. Check credit card promotions for those that offer significant incentives and rewards (think cash back) that you can enjoy throughout the season and beyond.

Reach your shoppers early and often and keep them informed about special products, pricing or promotions that you are offering. View Dydacomp’s webinar, The Top 5 Insights to Help Prepare for Seasonal and Holiday Rushes for additional holiday sales strategies.

The full text of Jeanette’s article can be found at The Wall Street Journal.

Happy holiday selling!

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It’s time! Get Your eCommerce Site Ready for the Holidays

Friday, October 25th, 2013

Posted by: Laura Hills, VP Marketing, Dydacomp

It’s that time of year – shoppers are starting their holiday shopping earlier and earlier and retailers need to be ready with timely offers, the right amount of inventory, and sufficient staff to handle the demand and to be ready to keep up with customer demand.  For a growing number of consumers, Back to School signals the start of the holiday shopping season.


When Consumers Begin Holiday Shopping

 

When consumers begin holiday shopping

Source: National Retail Federation (NRF) 2012
Following the lead of these early birds, well prepared retailers can begin holiday advertising and promotions to catch the almost 40% of shoppers who start shopping in September and October.  Help them to find the perfect gifts at the right prices early on.

Here are 5 Top Insights to help you prepare for the 2013 holiday shopping season.

  1. Free shipping increases online spending – but it must be managed appropriately. Take advantage of group shipping rates and “least-cost shipping” options to increase bottom line revenue.
  2. Manage stock levels to meet seasonal demand spikes and maintain inventory control. Be prepared for the Black Friday through Cyber Monday sales period.  Use last year’s sales as a benchmark for this year’s needs.
  3. Leverage best practices to ensure that you have visibility across all sales channels. Utilize cross channel online inventory control especially if you use third party eCommerce solutions and offsite fulfillment centers – have what you need so you don’t disappoint.
  4. Employ marketing and customer service approaches that work to engage and delight your shoppers. Use customer data to segment your site visitors and create targeted marketing for each segment. There’s no such thing as an over-satisfied customer.
  5. Optimize your existing operations to enable expansion into new marketplaces to uncover more buyers. Focus on the consumer experience and preferences that drive shopper’s choices. Don’t forget about Amazon, eBay and other online outlets for sales.

 

For additional information on how to be prepared for the upcoming holiday season access our on-demand webinar, “The Top 5 Insights to Help Prepare for Season and Holiday Rushes”.  You and your shoppers will be glad you did!

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Shorter Holiday Selling Season Calls for Creative Retailing

Friday, October 4th, 2013

Posted by: Laura Hills, VP Marketing

Retailers aren’t letting a shorter holiday selling season in 2013 [there were 32 days between Thanksgiving and Christmas in 2012 but only 26 days this year] dampen their sales expectations as they gear up for this year’s holiday shopping.

As evidence of the optimistic outlook, the National Retail Federation (NRF) reported that the country’s retail container ports are anticipating a 5.1% increase in the number of cargo containers in September 2013 over September 2012.  Import volume at the New York and New Jersey ports is expected to rise 10.6% over 2012 in the fourth quarter of this year and first quarter 2014 deliveries are expected to increase 6.7% over 2013.  It looks like retailers are eager to stock up to be ready to meet customer demands.

Several factors are contributing to the positive outlook for holiday sales.  Ben Hackett, founder of Hackett Associates who produced the NRF’s Global Port Tracker Report noted that “Second quarter GDP was well above expectations and surprised most forecasters, the unemployment picture is improving, and we believe consumer confidence will translate into increased sales during the fourth quarter.”  Despite ongoing concerns related to the shorter selling season, the consumer spending impact of a government shutdown, increased payroll taxes, unemployment levels, and small income gains, the National Retail Federation expects U.S. sales in November and December to rise 3.9 percent to $602.1 billion. That would surpass the 3.5 percent increase seen in 2012 and average growth of 3.3 percent over the past decade.  Retailers have already started the big holiday push and will keep this up to attract shoppers across all channels.

Retailers who don’t want to wait for Black Friday and Cyber Monday are coming up with creative ways to attract customers sooner.  Here are some suggestions to attract more people to your site this holiday season:

  • Be mobile optimized.  You can’t ignore the trend.  More and more shoppers are using smart phones, tablets and other mobile devices not only to browse, but also to shop and place orders.  There’s no telling when, where and on what device your shoppers will be accessing your site so it’s up to you to be sure everything looks great and works well across all devices and across all of your shopping channels.
  • Have real people available to respond to inquiries.  Help shoppers resolve any ordering issues that they encounter.  Don’t lose or frustrate customers by not being able to talk to a ‘live’ person during the holiday season.
  • Put together gift suggestion guides on your website and email the link to your loyal customers.  It’s not always easy coming up with just the right gift and shoppers will appreciate your help.
  • Attract early shoppers by starting now.  Twenty percent of shoppers will start their holiday shopping in October, so don’t wait for Black Friday to get their attention.  Time your promotions and let customers know that you’re fully stocked and ready to meet their holiday shopping needs.
  • Plan a holiday season contest.  Contests are a good way to drive business and get new customers for your brand.  According to Listrak, three to four percent of recipients of contest offers place orders from the registration confirmation email.  Contests such as name Santa’s newest elf will engage shoppers.  Encouraging your audience to vote for their favorite names enables you to widen your reach even more.

For additional information on how to be prepared for the upcoming holiday season, access our on demand webinar, “The Top 5 Insights to Help Prepare for Season and Holiday Rushes.”  Happy selling!

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Don’t Let Inaccurate Order Management Hold You Back

Friday, December 23rd, 2011

Posted by: Molly Griffin, Marketing Associate 

Online shopping this 2011 holiday season has been the most successful year on record with consumers spending $1billion dollar on each Black Friday, Cyber Monday, and Free Shipping Day. However, merchants had to ensure that their order management systems were equipped to handle the influx of orders in order to keep customers satisfied with your order processing.

Multichannel Order Manager provided merchants the tools and functionalities needed to ensure they had real time and accurate inventory management and order processing across all channels.  Failure to implement the proper order management solution results in customer complaints and even worse canceled orders can result in lost of customer trust and customer retention.

Two big merchants this year experienced this problem first hand: Best Buy and Barneys.  Best Buy customers are swarming to user forums to complain as Best Buy cancels orders due to a glitch in their order management solution.  Best Buy was forced to cancel customer orders from November and December and leaving many holiday shoppers with no gifts this year. Best Buy stated in a statement this week:  “Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

It also appears that high-end retailers, Barneys, experienced a similar technical glitch in their online order management system and was also forced to cancel several holiday orders. These last minute order cancelations resulted in a number of unhappy customers this holiday season. Barneys made a statement saying “We, at Barneys New York, are sincerely apologetic for any inconvenience that occurred while holiday shopping on barneys.com this past week. We are personally reaching out as quickly as possible to every customer who has been affected by this limited, but unfortunate, IT glitch. We deeply value our customers and their satisfaction is most important to us. Again, please accept our deepest apologies.”

Don’t make the same mistake these big name retailers made this holiday season. Multichannel Order Manager v8 provides the most flexible and complete order management solution small and medium-sized businesses need to successfully fulfill all orders and keep your customers satisfaction high. Click here for more information on Multichannel Order Manager v8 or here for free trial.

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Dydacomp Holiday Update

Thursday, December 22nd, 2011

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

From all of us here at Dydacomp we hope you had very successful holiday season, and we wish you happy holidays with an even better New Year.

As the holidays approach, we wanted to provide you an update on Dydacomp Holiday Hours and Closings:

  • Dydacomp will be open during normal business hours from 9am to 5pm ET tomorrow Friday, December 23, 2011.
  • The Dydacomp offices will be closed on Monday, December 26 and Monday, January 2 in observance of Christmas and New Years.

The Dydacomp support team can always be reached in case of emergencies after hours, weekends, and all holidays by calling 973-237-0300 at any time. All SiteLINK customers and those Multichannel Order Manager customers with Platinum Support level contracts will receive 24/7 support to address any emergency issues that cause business interruption as quickly as possible.

We would also like to remind all Dydacomp customers to please backup your M.O.M. systems as often as possible to ensure the integrity of the data.  It is also recommended that you test the backup of your M.O.M. to verify that it contains a fully working copy of your entire MOMWIN folder. This will be vital to your M.O.M. system should a major error arise as the year comes to an end and enable you easily recover your information. For more information on how to backup your M.O.M. system, click here.

We wish you a strong finish to 2011 in these final weeks and we look forward to working with you all to share a successful 2012!

 

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