Posts Tagged ‘LivePerson’

Added LivePerson to your SiteLINK eCommerce Store yet?

Friday, June 17th, 2011

Posted by: Christine Amodio, Dydacomp Technical Writer and Trainer
Christine Amodio, Dydacomp Technical Writer
Did you miss the LivePerson Webinar? Still interested in learning about how adding LivePerson to your SiteLINK eCommerce store can:
• Increase in conversion rates and average order values
• Decrease in service operational costs by 25%
• Increase customer satisfaction rates by 85-90 percent.

Click here to view the webinar on demand on the M.O.M. User Forum.

LivePerson is offering a special deal to Dydacomp clients. To get your trial account and 20% discount, or to set-up a demo with a sales rep to see how LivePerson can help your own website increase sales and decrease cart abandonment,email Rachel Fefer at rfefer@liveperson.com

For more information on how Live Chat can influence for your eCommerce store, check out this blog written by Al Pascale, Dydacomp eCommerce Manager.

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Posted in Dydacomp News, Ecommerce | No Comments »

LivePerson and Your eCommerce Webinar

Friday, June 3rd, 2011

Posted By:  Molly Griffin, Social Media Associate

Did you know that 20% of online shoppers prefer live chat above any other communication method for contacting an online merchant.  Do you want to learn how to use Live Chat to significantly increase online sales and reduce shopping cart abandonment?

Join us for a webinar to learn about how to use LivePerson Chat to optimize your eCommerce store. The webinar will be held on Thursday June 9 at 2:30pm. LivePerson, the world’s leading intelligent engagement company allows you to monitor your website visitors in real-time, understand who are the most likely customers, and engage with them both re-actively and proactively through live chat and VoIP calls.  Visit https://www1.gotomeeting.com/register/755264608 to register today!

With LivePerson you can achieve:

  • 20% increase in conversion rates
  • 35% increase average order values
  • 25% decrease in service operational costs
  • 85-90% customer satisfaction rates

Date: Thursday June 2

Time: 2:30-3:30pm

A guest speaker from LivePerson will be on the call, so bring your questions! For more information on how Live Chat can influence for your eCommerce store, check out this blog written by Al Pascale, Dydacomp eCommerce Manager.

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Posted in Dydacomp News, Ecommerce, Support | No Comments »

Intelligent Engagement Increases eCommerce Sales

Thursday, April 28th, 2011

Posted By: Al Pascale, Dydacomp Manager of eCommerce Services

It might sound repetitive, but it is important to reiterate the value of customer engagement for your business. One way to increase customer interaction on your online store is to offer live chat for your eCommerce website.

LivePerson allows you to easily integrate live chat for your SiteLINK ecommerce store. This feature will allow your online visitors to get real-time information when they need it and before they become frustrated, abandon their shopping cart, and leave your site. LivePerson offers a fully integrated live chat solution that allows you to provide visitors with support and other assistance directly from your Dydacomp storefront.

LivePerson offers your business an intelligent engagement solution that will proactively target visitors to your site at the right time and match them with right agent who will be able to address their issue. It ensures that your customers speak to the right agent to help resolve an issue or answer a question that can help close the deal on a sale.  This service also helps make your customer’s online shopping experience more personal. This engagement has been proven to boost website conversions and average order values by monitoring and engaging your visitors in real-time. There has never been a better way to increase online sales, provide customer support, and reduce operating costs.

 

Live Person’s live chat has the statistics to reinforce its effectiveness:

• Visitors who chat are three times more likely to buy from your online store.

• Visitors who chat have an average order size is 35% higher than non-chatters.

• Chatters are twice as likely to return to your site within a day.

• 85-90% of chatters rate their service experience as “good” or “excellent“, which will help increase customer satisfaction.

• Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.

Isn’t it time you offer Live Chat to help personalize and improve your customers shopping experience on your ecommerce store? Click here to learn more and get 20% off LivePerson.

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Posted in Dydacomp News, SiteLINK News | No Comments »