Posts Tagged ‘M.O.M. v8’

Customize Forms to Improve Your Order Management

Thursday, February 9th, 2012

Posted by: Bill Houghton, Implementation Engineer

One popular new enhancement added to Multichannel Order Manager version 8 enables merchants to customize order management and order processing by constructing custom forms. These custom forms help your business to design your own invoice or packing slip the way you want it to ensure you are able to include all the information relevant to your specific customers.

This new feature allows you to easily add logo’s to a form eliminating the need for pre-printing the form.  Add text to a form or change the font of a form.  If you’re handy with code changes, you can add things to a form that may not be available in a prepared invoice or packing slip such as adding a special field or calculation that may not be readily available.

The Report Controls Toolbar  enables Multichannel Order users to Add/Edit information on custom invoices and forms including:

  • Font – Color/Style/Size
  • Labels
  • Fields
  • Lines
  • Rectangles
  • Rounded Rectangles
  • Picture/OLE Bound Control

Don’t miss out on this exciting feature along with  other important new features that can be found in Multichannel Order Manager v8.  In the latest version, we’re also giving you the keys to drive your business with V8 by including powerful features such as an open API to integrate with any ecommerce platform, advanced fraud prevention tools, the ability to increase revenue by connecting to new business channels, and much more! Click here for more information on Multichannel Order Manager v8.

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Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing Associate

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!


Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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Posted in CEO, Dydacomp News, Ecommerce, Multichannel Order Manager, PCI Compliance, SiteLINK News | No Comments »

New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at and via phone at 973-237-0300.


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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager | No Comments »

Don’t Let Inaccurate Order Management Hold You Back

Friday, December 23rd, 2011

Posted by: Molly Griffin, Marketing Associate 

Online shopping this 2011 holiday season has been the most successful year on record with consumers spending $1billion dollar on each Black Friday, Cyber Monday, and Free Shipping Day. However, merchants had to ensure that their order management systems were equipped to handle the influx of orders in order to keep customers satisfied with your order processing.

Multichannel Order Manager provided merchants the tools and functionalities needed to ensure they had real time and accurate inventory management and order processing across all channels.  Failure to implement the proper order management solution results in customer complaints and even worse canceled orders can result in lost of customer trust and customer retention.

Two big merchants this year experienced this problem first hand: Best Buy and Barneys.  Best Buy customers are swarming to user forums to complain as Best Buy cancels orders due to a glitch in their order management solution.  Best Buy was forced to cancel customer orders from November and December and leaving many holiday shoppers with no gifts this year. Best Buy stated in a statement this week:  “Due to overwhelming demand of hot product offerings on during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

It also appears that high-end retailers, Barneys, experienced a similar technical glitch in their online order management system and was also forced to cancel several holiday orders. These last minute order cancelations resulted in a number of unhappy customers this holiday season. Barneys made a statement saying “We, at Barneys New York, are sincerely apologetic for any inconvenience that occurred while holiday shopping on this past week. We are personally reaching out as quickly as possible to every customer who has been affected by this limited, but unfortunate, IT glitch. We deeply value our customers and their satisfaction is most important to us. Again, please accept our deepest apologies.”

Don’t make the same mistake these big name retailers made this holiday season. Multichannel Order Manager v8 provides the most flexible and complete order management solution small and medium-sized businesses need to successfully fulfill all orders and keep your customers satisfaction high. Click here for more information on Multichannel Order Manager v8 or here for free trial.

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Posted in Dydacomp News, Ecommerce, Industry News, Multichannel Order Manager | No Comments »

Dydacomp Holiday Update

Thursday, December 22nd, 2011

Posted By: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

From all of us here at Dydacomp we hope you had very successful holiday season, and we wish you happy holidays with an even better New Year.

As the holidays approach, we wanted to provide you an update on Dydacomp Holiday Hours and Closings:

  • Dydacomp will be open during normal business hours from 9am to 5pm ET tomorrow Friday, December 23, 2011.
  • The Dydacomp offices will be closed on Monday, December 26 and Monday, January 2 in observance of Christmas and New Years.

The Dydacomp support team can always be reached in case of emergencies after hours, weekends, and all holidays by calling 973-237-0300 at any time. All SiteLINK customers and those Multichannel Order Manager customers with Platinum Support level contracts will receive 24/7 support to address any emergency issues that cause business interruption as quickly as possible.

We would also like to remind all Dydacomp customers to please backup your M.O.M. systems as often as possible to ensure the integrity of the data.  It is also recommended that you test the backup of your M.O.M. to verify that it contains a fully working copy of your entire MOMWIN folder. This will be vital to your M.O.M. system should a major error arise as the year comes to an end and enable you easily recover your information. For more information on how to backup your M.O.M. system, click here.

We wish you a strong finish to 2011 in these final weeks and we look forward to working with you all to share a successful 2012!


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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Support | No Comments »

Dydacomp Announces New Partnership Enabling Magento® Users to Implement the Leading Order Management Solution

Tuesday, November 29th, 2011

Posted by: Dydacomp Staff

Dydacomp and Freeportway Bring Multichannel Order Manager to the Most Popular eCommerce Shopping Cart Solution

 November 29, 2011 , (Pasippany,NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a new strategic partnership with Freeportway, an eCommerce integration solutions provider. Freeportway’s BizSyncXL software enables merchants to seamlessly integrate Dydacomp’s industry-leading order management solution, Multichannel Order Manager (M.O.M.), with the top eCommerce shopping cart, Magento, to automate and improve their online businesses operations and overall efficiency.

“Our goal is to ensure that small and medium-sized businesses have the most flexible and comprehensive order management solution on the market. The partnership with Freeportway reinforces this by providing Magento users with the tools to implement the most powerful solution available to grow their online businesses. They now have the ability to synchronize inventory, pricing and orders while ensuring their online business and offline operations seamlessly work together,” stated Fred Lizza, CEO at Dydacomp.

BizSyncXL connects M.O.M. to the MagentoGO, Community, Professional and Enterprise Editions of Magento to give clients the features and functionality needed to compete in today’s eCommerce marketplace. It seamlessly passes data from BizSyncXL to Magento and back to M.O.M. so clients don’t have to do the transferring or importing of data manually. The data includes everything from products, prices, customers and orders to completely automate the process of updating the Magento shopping cart system.

“We are excited about this strategic partnership and the new direction of Dydacomp as the company opens up its M.O.M. solution. As part of this partnership, we have jointly worked to create, test and verify the functionality so Magento users can easily implement and begin using the solution. This helps merchants focus on growing their business, while we handle the required technical aspects. We also look forward to taking advantage of the new features and functionality incorporated into M.O.M. Version 8, including the API. We’ll integrate this with BizSyncXL to offer Magento merchants the most efficient and complete multichannel solution available,” said Gary MacDougall, CEO of Freeportway.

Dydacomp launched its new partnership program with the release of M.O.M. Version 8 to provide small and medium-sized merchants with the most robust order management solution available. By partnering with companies such as Freeportway, Dydacomp ensures that multichannel merchants will have the tools and resources they need to thrive at a price they can afford.

About Freeportway

Freeportway provides integration solutions to multichannel merchants, on-line retailers and direct marketing professionals who need to bridge the gap between their off-line and online systems. They help customers achieve end-to-end compatibility to increase efficiency in their operation, decrease operating costs and increase revenue by integrating systems within their organization to improve workflow and reduce the manual labor involved in keeping disparate systems updated.  For more information, please visit

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Latest Support Release Available for Download

Tuesday, November 1st, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The latest bi-weekly release for Multichannel Order Manager  is now available for download on support section of our website.

Today’s support release  (11.01.11) includes:

  • A new field as been added in the Misc tab of a stock item to allow information to be written to a custom field that will be passed to Endicia for customs information for international shipping.
  • A change has been made to the box ID barcode so it will be readable by HarveySoft CPS.
  • A new tab has been added on the line item extended information screen to display the special pricing an item is eligible for.
  • Form N and Form S will now print a certified label for FedEx when using FedEx Ship Manager Server
  • For a full list of the enhancements and fixes in the update please visit the support section of our website.

Dydacomp support does have a plan to implement critical releases if any issues arise during this busy holiday season and will keep all customers informed of any critical M.O.M. releases during this time. This includes releasing a new program update to owners of our Automatic Shipping Calculation Module (ASCM) when the 2012 rates are made available to Dydacomp by all package carriers.”

To help ensure a successful holiday shopping season, the Support team has compiled a few tips to help ensure the stability of your M.O.M. system.

1.)       Implement and increase scheduled back-up routines

We recommend that all M.O.M. users should have a backup procedure already in place.  The best practice to start implementing, especially in this busy holiday season, would be to schedule backups on a daily basis.  If you do not already have a back-up routine in place, check out this blog or this user forum article for tips.

2.)       Weekly/Bi-weekly Re-index

To take advantage of M.O.M’s front-end ability to bring up records in larger tables, we recommend a database re-index routine should be run on a scheduled basis. Due to the fact that database re-indexing requires exclusive use of the system (only one user being logged into MOM), some users only run the re-index when asked by Dydacomp support. As the holiday season will result in a steady increase in data entered into the database, a re-indexing schedule should be run on a weekly or bi-weekly basis to ensure the stability and success of your M.O.M. system.  A backup should also be made prior to re-indexing the database.

3.)       Avoid conducting any Windows Updates or implementing any new 3rd party software installs/updates until after the holiday season

3rdparty vendors that integrate with your order management system  (ex. Blackthorne, ShopSite, Miva, etc.) may introduce  database changes in their upgrades that the Dydacomp may not be aware of.  Some Windows Updates are also known to make unexpected changes to your operating systems.  To best avoid a disturbance in your daily order entry and processing cycles during the holiday season, it is recommended that you wait to make any 3rd party updates until January 2012.

If you have any questions or have trouble updating,  Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Posted in Customer Satisfaction, Multichannel Order Manager, Support | No Comments »

Happy Halloween!

Monday, October 31st, 2011

Posted by: Molly Griffin, Marketing Associate

Happy Halloween from everyone here at Dydacomp. We hope everyone has a safe and fun holiday.

Last week, the Dydacomp CEO and SVP traveled to Napa, Cleveland and Pittsburgh for three very successful lunch events. These events were highly successful thanks to the great discussions and feedback from all multichannel merchants involved.

We want to thank all the M.O.M. and SiteLINK eCommerce companies who took time out of their busy schedules to attend the lunches.

Thanks for the great feedback and informative discussions about M.O.M. Version 8 and it’s new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Interested in learning more about how Multichannel Order Manager can provide your business the tools you need to drive your eCommerce business? Check out the M.O.M. v8 webinar on demand or the M.O.M. v8 API webinar to find out more information on how to improve your online business today.

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Posted in Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

New API Update Available for Download

Monday, October 24th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction

As another measure to help improve Dydacomp support, we will now be releasing once a month updates the provide enhancements to the Multichannel Order Manager v8 API. The first update is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to help illustrate the new features we have added.

The first API release includes the addition of:

  • Retrieve customer
  • Retrieve stock items
  • Retrieve orders & order Items
  • Ability to receive payment authorizations for both credit card and eCheck
  • Updating of order addresses
  • Modify and remove order line items

If you haven’t upgraded to M.O.M. v8 and want to learn more about how M.O.M’s. API  can help improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, The Dydacomp Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 


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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Support | No Comments »

Move Your Business Forward with DYMO Endicia and Dydacomp

Friday, October 21st, 2011

Posted by: Craig Abramson, Director of Marketing 

Are you interesting in improving your order management and shipping automation, but want to cut costs and improve operations? Let us show you how DYMO Endicia and Dydacomp worked together to help Longstreth, an online retailer of women’s field hockey, lacrosse, and softball products, significantly reduce the amount of time to process and ship orders.  Join us Thursday October 27 at 2pm EDT for a live webinar to show you how you can improve the management of your business from shopping to shipping.  Learn about Dydacomp’s features in their newest version of Multichannel Order Manager (M.O.M.). Attendees will also find out how DYMO Endicia’s technology fits into order management solutions like M.O.M.

Title:Move Your Business Forward with DYMO Endicia and Dydacomp

Date: Thursday October 27,2011 

Time: 2pm-3pm EDT

 Click Here To Register

This must-attend Webinar for any retailer will show you:

  • How to compete and thrive in the ecommerce marketplace
  • How to protect your bottom line from data breaches and fraud
  • How to increase revenue through new business channels
  • Why DYMO Endicia is considered the leader in Internet Postage
  • How DYMO Endicia integrates with partners like Dydacomp
  • How to take advantages of new offerings by the USPS


Hope to see you there.

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Webinar | No Comments »