Posts Tagged ‘M.O.M.’

IRCE 2014 Recap & 4 Key Take-Aways

Thursday, June 26th, 2014

Posted by Laura Hills, VP of Marketing

Dydacomp participated as a sponsor in recent 2014 Internet Retailer Conference Exhibition (IRCE) in Chicago. This year IRCE celebrated its 10th year as the world’s largest eCommerce conference and exhibition and our staff had a fantastic experience at the show!

We spoke with many retailers, fulfillment, distribution, and wholesale businesses of various sizes who were eager to discuss the latest developments in internet retail. Our days at the conference were filled with informative meetings and great conversations about the challenges and opportunities businesses face when managing their continued growth.

So what was the buzz at this year’s show? Here are our top 4 key take-aways from IRCE 2014:

irce

#4 Opportunities abound for best-in-class inventory and order management software solutions with multichannel retailers. At IRCE we heard how order and inventory management automation, efficiency, and insight have delivered real value to the bottom line of many multichannel sellers. These businesses shared experiences of how their multichannel operations continue to expand the needs emanating from their ‘back office silos’. The successful businesses view order and inventory management operations as essential solutions that drive their business’ ability to compete and win from the point in which a customer engages with them through their shopping cart to the receipt of their orders at their door, and beyond.

#3 The Magento Community fully embraced a tightly integrated cloud-based OMS solution. Visitors to Dydacomp’s booth at IRCE were excited to experience Freestyle Commerce first-hand! Freestyle is Dydacomp’s latest innovation—a cloud based online inventory and order management system that complements Magento eCommerce platforms and Amazon. Those who had the chance to see Freestyle in action were quickly delighted with the benefits its tight integration provided, including:

• Unification of the workflows for ALL Magento and Amazon sales channels orders into a single stream for expedited pick, pack, ship and bill processing.

• Complete visibility into on-hand stock levels, and the tasks involved with purchasing, receiving and updating new inventory counts across sales channels; combined with the ability to manage drop ship supplier operations.

• Connected customer insight and business intelligence tools to help make more informed business decisions and help manage the growth of businesses to their full potential.

#2 SMB retailers focus on drop shipping to drive efficiencies and cost savings. For many start-up and established small to medium-sized (SMB) growing businesses drop shipping was a hot topic. Drop shipping provides a way for savvy business owners to aggressively expand their product offerings without incurring the upfront costs of purchasing new inventory or having to directly manage the pick, pack and ship process for those orders. To further support these businesses, we were able to demonstrate how easy it was to include drop shipping operations into their order management mix through our solutions to meet their business objectives and growth goals without the overhead costs of maintaining inventory locally.

#1 Experience matters when it comes to technology solution providers. Many SMB retailers who sought us out at IRCE were looking for a solution provider that could relate to their specific business needs and who had the experience and the know-how to take businesses like theirs to the next level of success. We were proud to share our own personal success story. Many were surprised to learn that Dydacomp is a technology company that was started by retailers with solutions for retailers. Today, thousands of multichannel merchants rely on our Freestyle Commerce™ and Multichannel Order Manager (M.O.M.®) solutions to automate their retail back office operations and drive business growth. In total, our clients collectively generate nearly 10 million in gross merchandise sales every day! So how can we help you?

We hope to see you at next year’s IRCE but don’t wait until then to get started!

For additional information on operational improvements through automating order management, read this eBook entitled “Drive Your Retail Sales Growth With Operational Efficiencies.”

 

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Posted in Drop Shipping, Dydacomp News, Ecommerce, Freestyle Commerce, Industry News, Inventory & Order Management, Magento, Multichannel Order Manager, Order Management, Shipping, Small Business Inventory Management | No Comments »

Using Social Media To Help Grow Your eCommerce Business

Friday, November 22nd, 2013

Posted by Laura Hills, VP Marketing, Dydacomp

multichannel-order-management-social-media

Marketers are placing a high value on social media with 86% of marketers responding to a recent survey indicating that social media is important for their business.  This is up from 83% in 2012.  Facebook and LinkedIn are the two most important social networks for marketers and if forced to choose only one platform, 49% of marketers responded that they would select Facebook.  Despite Facebook’s popularity among the marketers surveyed, only about one in three find their Facebook efforts are effective.

In a recent survey of Dydacomp SMB retail customers, 50% of respondents indicated that social media is one of the emerging channels that they plan to leverage in 2013.

The 2013 Social Media Marketing Industry Report conducted by SocialMediaExaminer.com reveals current and relevant insight to marketers as they evaluate their social media marketing efforts.  This annual survey, now in its fifth year, of 3,000 marketers seeks to understand and then share how social media is used to grow and promote a wide range of B2C and B2B businesses.  A little more than half of the respondents are self-employed or work for small businesses (2 to 10 people).  Responses are summarized and presented in easy to read and follow graphics with nearly 70 charts to visually convey the report’s findings.

Get information about social media time commitment, benefits, pitfalls and platforms that your peers and perhaps competitors are using and compare yourself against other marketers.  Are you getting the same results?  What more should you be doing?

The 2013 Social Media Marketing Industry Report is a must read for anyone that needs to evaluate the commitment to social media marketing.  Click here to access this special report.

 

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Posted in CEO, Customer Satisfaction, Customer Spotlight, Dydacomp News, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, Payment Processing, PCI Compliance, Search Marketing, SiteLINK News, SMB Index, StoreFront.net, Support, Webinar | No Comments »

As Car Sales Rise Aftermarket Auto Parts Retailers Can Benefit

Friday, November 1st, 2013

Posted by:  Laura Hills, VP, Marketing, Dydacomp

New car unit sales rose 1.5 million in August of this year, which was the highest level in more than six years and a 17% increase over August 2012.  Toyota, Ford, Nissan, Honda, Chrysler and General Motors all posted double digit gains over August 2012 and are running leaner, more cost efficient organizations contributing to greater profitability. Chrysler and GM each forecast that total U.S. sales in August ran at an annual rate above 16 million, a pace not seen since November of 2007, a month before the start of the Great Recession.

The recovery in the auto industry is not confined to a single market segment.  It is broad based and includes luxury and small car buyers, along with work truck buyers which signal increased confidence among all consumers.  A combination of factors has been cited as the impetus behind this growth including:

  • Need to replace older vehicles (average age of cars and trucks is 11.4 years)
  • Low interest rates
  • High trade-in values
  • More people are working
  • Sweet lease deals
  • New vehicle designs
  • Fuel efficient options
  • Uptick in construction raising demand for pickup trucks

Aftermarket auto parts and accessories are also experiencing significant growth, with online sales well outpacing brick and mortar sales.  Hedges & Company, a digital agency specializing in the automotive aftermarket is forecasting online sales be nearly $4.4 billion in 2013, up from a revised $3.8 billion in 2012 to grow by 15.5% from 2012.

Several auto industry trends will greatly impact the aftermarket and aftermarket retailers need to take notice.   These include:

  • Big engines in both cars and trucks remain hot.  This has always been a sweet spot for the aftermarket companies that sell parts for these large engines, including parts to improve gas mileage and should continue.
  • Two new pony cars are expected in 2014 – a new Mustang and a new Camaro, which are always popular in-demand cars.  Aftermarket parts and accessory dealers need to be ready to react quickly with new products for these vehicles.
  • New light truck and SUV registrations have shown a 10.6% increase over last year.  This definitely is good news for aftermarket parts and accessory retailers in the truck market.

Amazon sells more auto parts and accessories than any other online retailer but many retailers who started selling through eBayMotors and Amazon are now looking to drive more customers through their own websites.

Just as the automakers have retrenched and improved their operations to weather the economic storm, aftermarket retailers need to refocus their efforts to better respond to shopper demand.  Customer satisfaction basics now drive the auto industry and aftermarket retailers need to be able be equally as responsive in connecting with their target audiences.  With more online business, you need to be sure that your eCommerce operation is ready to handle all of your customers’ needs. Provide better product descriptions, be sure your online order process is easy to use, add how-to videos, live customer support and become the go-to place for aftermarket parts and accessories.

For additional information and help with growing your auto parts and accessories business, plan to attend that 2013 SEMA from November 5–November 8 at the Las Vegas Convention Center.  The SEMA Show is the premier automotive specialty products trade event drawing the industry’s brightest minds and hottest products. SEMA offers its members a variety of business tools and resources to help you make smarter business decisions and be more strategic and targeted with your promotions.  For information on the 2013 SEMA Show click here. 

For Dydacomp’s special white paper, The Keys to Drive the Business, Best Practices for Aftermarket Auto Parts Retailers, click here.

For the Associated Press article on U.S. auto sales for 2013 by Tom Krisher and Dee-Ann Durbin, click here.   (http://www.theledger.com/article/20130904/NEWS/130909697/1178?Title=Double-Digits-Automakers-Report-Big-Gains-for-August).

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Posted in CEO, Customer Satisfaction, Customer Spotlight, Dydacomp News, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, Payment Processing, PCI Compliance, Press Release, Search Marketing, Shipping, SiteLINK News, SMB Index, StoreFront.net, Support, Webinar | No Comments »

Shorter Holiday Selling Season Calls for Creative Retailing

Friday, October 4th, 2013

Posted by: Laura Hills, VP Marketing

Retailers aren’t letting a shorter holiday selling season in 2013 [there were 32 days between Thanksgiving and Christmas in 2012 but only 26 days this year] dampen their sales expectations as they gear up for this year’s holiday shopping.

As evidence of the optimistic outlook, the National Retail Federation (NRF) reported that the country’s retail container ports are anticipating a 5.1% increase in the number of cargo containers in September 2013 over September 2012.  Import volume at the New York and New Jersey ports is expected to rise 10.6% over 2012 in the fourth quarter of this year and first quarter 2014 deliveries are expected to increase 6.7% over 2013.  It looks like retailers are eager to stock up to be ready to meet customer demands.

Several factors are contributing to the positive outlook for holiday sales.  Ben Hackett, founder of Hackett Associates who produced the NRF’s Global Port Tracker Report noted that “Second quarter GDP was well above expectations and surprised most forecasters, the unemployment picture is improving, and we believe consumer confidence will translate into increased sales during the fourth quarter.”  Despite ongoing concerns related to the shorter selling season, the consumer spending impact of a government shutdown, increased payroll taxes, unemployment levels, and small income gains, the National Retail Federation expects U.S. sales in November and December to rise 3.9 percent to $602.1 billion. That would surpass the 3.5 percent increase seen in 2012 and average growth of 3.3 percent over the past decade.  Retailers have already started the big holiday push and will keep this up to attract shoppers across all channels.

Retailers who don’t want to wait for Black Friday and Cyber Monday are coming up with creative ways to attract customers sooner.  Here are some suggestions to attract more people to your site this holiday season:

  • Be mobile optimized.  You can’t ignore the trend.  More and more shoppers are using smart phones, tablets and other mobile devices not only to browse, but also to shop and place orders.  There’s no telling when, where and on what device your shoppers will be accessing your site so it’s up to you to be sure everything looks great and works well across all devices and across all of your shopping channels.
  • Have real people available to respond to inquiries.  Help shoppers resolve any ordering issues that they encounter.  Don’t lose or frustrate customers by not being able to talk to a ‘live’ person during the holiday season.
  • Put together gift suggestion guides on your website and email the link to your loyal customers.  It’s not always easy coming up with just the right gift and shoppers will appreciate your help.
  • Attract early shoppers by starting now.  Twenty percent of shoppers will start their holiday shopping in October, so don’t wait for Black Friday to get their attention.  Time your promotions and let customers know that you’re fully stocked and ready to meet their holiday shopping needs.
  • Plan a holiday season contest.  Contests are a good way to drive business and get new customers for your brand.  According to Listrak, three to four percent of recipients of contest offers place orders from the registration confirmation email.  Contests such as name Santa’s newest elf will engage shoppers.  Encouraging your audience to vote for their favorite names enables you to widen your reach even more.

For additional information on how to be prepared for the upcoming holiday season, access our on demand webinar, “The Top 5 Insights to Help Prepare for Season and Holiday Rushes.”  Happy selling!

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Posted in CEO, Customer Satisfaction, Dydacomp News, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, SiteLINK News, StoreFront.net, Webinar | No Comments »

Multichannel Order Manager Explained

Monday, March 19th, 2012

 Posted by: Dydacomp Staff

As your eCommerce and multichannel orders increase, so do the bottlenecks in your business processes. In order to keep growing, you need to do a better job with inventory management, order management, and order fulfillment while keeping customers happy. From shopping to shipping, M.O.M provides you with the tools to ensure that your inventory is accurately managed and orders are shipped smoothly to ensure high customer satisfaction.

Let M.O.M. help you continue to grow your eCommerce business and expand into new marketplaces to increase your sales.

Want to learn more about what M.O.M. can do for your business? View our latest video to find out how M.O.M provides you with the tools to ensure that your inventory is accurately managed and orders are shipped smoothly to ensure high customer satisfaction.

Not using M.O.M. to run your business?  Start your free trial of M.O.M. by visiting www.dydacomp.com/free

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Posted in Dydacomp News, Multichannel Order Manager | No Comments »

Join Us For The First Annual M.O.M. and SiteLINK User Conference

Friday, March 9th, 2012

Posted by: Molly Griffin, Marketing Associate

Dydacomp is excited to announce the First Annual M.O.M. and SiteLINK User Conference. This one day user conference will be held June 4, 2012 in Chicago, IL to coincide with Internet Retailer 2012. Don’t miss this opportunity to network with the Dydacomp Executive Team and M.O.M. users from across the country.

The agenda will be focused on providing you with the beneficial information that will help grow your business. You can expect to learn valuable M.O.M. and SiteLINK tips, industry best practices, insight from industry leaders, and much more.

Here is a preview of the list of sessions for the event:

  • Getting the Most From M.O.M.
  • Optimizing Inventory Management
  • What’s New with M.O.M.
  • Improving your Cross Channel Customer Experience
  • Customer Case Study
  • PCI Compliance for the SMB
  • Warehouse Efficiency
  • Coming Attractions / Product Roadmap Discussion


First Annual M.O.M. and SiteLINK User Conference
Date:
 June 4, 2012
Location:
 Embassy Suites, Chicago, IL
Time:
 8:30am-4:30pm CST 
Cost:
 $79 early bird registration by April 30th

Register now!

Three Reasons You Must Attend The  Dydacomp’s User Conference:

1. Gain insight into Dydacomp’s operations & product roadmap, network with Dydacomp’s executive team, hear industry best practices from leaders in the space, and more!

2. Dydacomp focused networking environment meeting M.O.M.& SiteLINK users from across the country and even your local area.

3. Interact with Top Dydacomp Partners, Vendors, and Consultants on location.

We look forward to seeing you there.  Click here to register now!

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Posted in Dydacomp News, Multichannel Order Manager | No Comments »

Latest M.O.M. Update Now Available For Download

Tuesday, March 6th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction

Michael Nardini, VP of Client Satisfaction

The newest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 3.06.12) includes:

  • Modified order screen for back ordered items to remove credit card approval text (area is now blank) until items are no longer on backorder.
  • Strengthened Do Not Email connection between SiteLINK and M.O.M. to ensure emails are not sent to customers who select not to receive emails in SiteLINK.
  • Resolved error to ensure that the box label bar code is generated correctly when reprinting packing slips, such as a L Form.
  • New customizable product notation included for items added to an order through an order promotion.  For example, promotions that automatically add a free product with a minimum/maximum order total will display “Complimentary Order Promotion Item: STOCKNUMBER”now.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Posted in Dydacomp News, Multichannel Order Manager, Support | No Comments »

Multichannel Order Manager and Windows 7 Support Tip

Wednesday, February 1st, 2012

Posted by: Kathy Ulloa, Premium/SQL Technical Support Specialist

Many clients have called support asking whether or not Multichannel Order Manager (versions 5.4, 6, 6.2, and 7i) will run on the Windows 7 operating system. This seems to be a major concern for many M.O.M. users and the good news is that all versions of M.O.M. will be able to run on Windows 7. However, there are a few requirements that must be met in order for your inventory management and order processing system to run successfully on Windows 7.

These requirements include:

  1. M.O.M. must be run on the 32 bit platform. If you are unsure if you are operating on a 32 bit system, the quickest way to check is to enter your computer’s Control Panel then System and see on the information if it says C:\Windows\System32 or C:\Windows\SYSWOW6. if  you see Syswow64 is there then they are 64bit.
  2. The Windows user must have full access rights to the momlocal6 or momlocal7 directory and the user must have full access rights to the local foxuser.dbf and foxuser.fpt
  3. Make sure you install and run workstations in compatibility mode. Some users report that they have been successful at installing M.O.M. in servers with 64 bit platform, provided they still follow steps 2&3.  However the Fedex SMS Server module won’t run on 64 bit platforms.
  4. Also remember to check the users firewall/virus scanner, especially if you plan on using the  Auto Update feature. Since M.O.M. is an internal database it can be by-passed in a viral scan and tell the user that you can create a tunnel for M.O.M. and exclude any blocks on the firewall. Bear in mind that the rule applies for any credit card payments that have to be processed in M.O.M. and sent to your merchant account.  The firewall needs to be turned off or else the approval data will not be sent to gateway.  

Please make sure you have a complete backup of your M.O.M. system and test the backup version to ensure you have a fully working copy of all your system data. This will be vital to your M.O.M. system should any issues arise and enable you easily recover your information. For more information on how to backup your M.O.M. system, visit this blog.

If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45pmEST and Fri 9am to 4:45pmEST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Latest Support Release Available for Download

Tuesday, November 1st, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

The latest bi-weekly release for Multichannel Order Manager  is now available for download on support section of our website.

Today’s support release  (11.01.11) includes:

  • A new field as been added in the Misc tab of a stock item to allow information to be written to a custom field that will be passed to Endicia for customs information for international shipping.
  • A change has been made to the box ID barcode so it will be readable by HarveySoft CPS.
  • A new tab has been added on the line item extended information screen to display the special pricing an item is eligible for.
  • Form N and Form S will now print a certified label for FedEx when using FedEx Ship Manager Server
  • For a full list of the enhancements and fixes in the update please visit the support section of our website.

Dydacomp support does have a plan to implement critical releases if any issues arise during this busy holiday season and will keep all customers informed of any critical M.O.M. releases during this time. This includes releasing a new program update to owners of our Automatic Shipping Calculation Module (ASCM) when the 2012 rates are made available to Dydacomp by all package carriers.”

To help ensure a successful holiday shopping season, the Support team has compiled a few tips to help ensure the stability of your M.O.M. system.

1.)       Implement and increase scheduled back-up routines

We recommend that all M.O.M. users should have a backup procedure already in place.  The best practice to start implementing, especially in this busy holiday season, would be to schedule backups on a daily basis.  If you do not already have a back-up routine in place, check out this blog or this user forum article for tips.

2.)       Weekly/Bi-weekly Re-index

To take advantage of M.O.M’s front-end ability to bring up records in larger tables, we recommend a database re-index routine should be run on a scheduled basis. Due to the fact that database re-indexing requires exclusive use of the system (only one user being logged into MOM), some users only run the re-index when asked by Dydacomp support. As the holiday season will result in a steady increase in data entered into the database, a re-indexing schedule should be run on a weekly or bi-weekly basis to ensure the stability and success of your M.O.M. system.  A backup should also be made prior to re-indexing the database.

3.)       Avoid conducting any Windows Updates or implementing any new 3rd party software installs/updates until after the holiday season

3rdparty vendors that integrate with your order management system  (ex. Blackthorne, ShopSite, Miva, etc.) may introduce  database changes in their upgrades that the Dydacomp may not be aware of.  Some Windows Updates are also known to make unexpected changes to your operating systems.  To best avoid a disturbance in your daily order entry and processing cycles during the holiday season, it is recommended that you wait to make any 3rd party updates until January 2012.

If you have any questions or have trouble updating,  Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Dydacomp Launches Strategic Partnership with Web2Market

Tuesday, October 25th, 2011

Posted by: Dydacomp Staff

October 25,2011 (Totowa, NJ)-

Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with Web2Market, the leading provider of development, support and hosting for the AbleCommerce® Web storefront software. This will enable users of AbleCommerce to connect to Dydacomp’s Multichannel Order Manager (M.O.M.) software, creating a powerful end-to-end eCommerce solution.

The new partnership solidifies Dydacomp’s recent commitment to open up M.O.M.’s full-featured order management and fulfillment platform to eCommerce partners for the first time in the company’s history. By offering an open API in M.O.M. Version 8, small and mid-sized merchants have the most flexible and cost-effective options for managing eCommerce operations.

“We’re excited to welcome Web2Market to our growing list of partners who are able to take advantage of our open API. Web2Market’s clients now have the ability to focus on their core businesses and capitalize on the investments they’ve already made in AbleCommerce while adding M.O.M.’s robust back-office functionality. By combining these solutions, they will be able to scale operations, increase efficiencies, and drive their eCommerce business,” said Rob Coon, Senior Vice President of Dydacomp.

Web2Market will use the API to help merchants seamlessly integrate their AbleCommerce platform with M.O.M. Version 8 and adapt the system to meet their unique business needs. This connection gives them the tools to effectively and efficiently manage inventory, purchasing, suppliers, receiving and cross- channel customers. They have the ability to exchange data directly with M.O.M. to import and process orders, handle point-of-purchase or telephone orders, and automate order workflow, ensuring process integration and accurate order fulfillment.

“Web2Market is focused on helping merchants get the most out of AbleCommerce’s features and functionalities, and Dydacomp provides the back end functionalities that many of these merchants lack. This partnership will ensure these businesses have the most complete solution to thrive in the changing eCommerce landscape.” says Brad Kort, President of Web2Market.

A Webinar will be held on November 10th at 2:00PM EST to provide additional information about this partnership and how M.O.M. integrates with AbleCommerce.

For more information about the event and to register, visit:  https://www1.gotomeeting.com/register/391079313.

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Webinar | No Comments »