Posts Tagged ‘order processing’

Don’t Let Inaccurate Order Management Hold You Back

Friday, December 23rd, 2011

Posted by: Molly Griffin, Marketing Associate 

Online shopping this 2011 holiday season has been the most successful year on record with consumers spending $1billion dollar on each Black Friday, Cyber Monday, and Free Shipping Day. However, merchants had to ensure that their order management systems were equipped to handle the influx of orders in order to keep customers satisfied with your order processing.

Multichannel Order Manager provided merchants the tools and functionalities needed to ensure they had real time and accurate inventory management and order processing across all channels.  Failure to implement the proper order management solution results in customer complaints and even worse canceled orders can result in lost of customer trust and customer retention.

Two big merchants this year experienced this problem first hand: Best Buy and Barneys.  Best Buy customers are swarming to user forums to complain as Best Buy cancels orders due to a glitch in their order management solution.  Best Buy was forced to cancel customer orders from November and December and leaving many holiday shoppers with no gifts this year. Best Buy stated in a statement this week:  “Due to overwhelming demand of hot product offerings on during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

It also appears that high-end retailers, Barneys, experienced a similar technical glitch in their online order management system and was also forced to cancel several holiday orders. These last minute order cancelations resulted in a number of unhappy customers this holiday season. Barneys made a statement saying “We, at Barneys New York, are sincerely apologetic for any inconvenience that occurred while holiday shopping on this past week. We are personally reaching out as quickly as possible to every customer who has been affected by this limited, but unfortunate, IT glitch. We deeply value our customers and their satisfaction is most important to us. Again, please accept our deepest apologies.”

Don’t make the same mistake these big name retailers made this holiday season. Multichannel Order Manager v8 provides the most flexible and complete order management solution small and medium-sized businesses need to successfully fulfill all orders and keep your customers satisfaction high. Click here for more information on Multichannel Order Manager v8 or here for free trial.

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Posted in Dydacomp News, Ecommerce, Industry News, Multichannel Order Manager | No Comments »

Complete Order Management for Magento

Tuesday, December 13th, 2011

Posted by: Molly Griffin, Marketing Associate

Efficient order processing is to key to handling the influx of online orders during this busy holiday season. Dydacomp has partnered with Freeportway to offer Magento merchants the back office order processing needed to automate your business processes. Magento is a powerful solution that meets your unique shopping cart needs, but if you want to streamline and automate your business processes, update your inventory across all channels, increase efficiencies, and drive new sales, you might need more.

Join us for a webinar on Thursday December 15,2011 to learn how you can implement a complete order management solution to integrates seamlessly with your Magento eCommerce site. Learn how Multichannel Order Manager and Freeportway will help you drive business growth by integrating the most powerful order management solution for Magento. You’ll gain insight into the ecommerce landscape, discover key areas that need to be addressed by your business, and learn how M.O.M. for Magento is the right solution for you.

By attending this webinar, you’ll learn:

  • How to effectively handle order import, inventory management, order fulfillment, and order processing automation
  • Steps you can take to prevent fraudulent orders from shipping
  • Ways you can ensure PCI Compliance
  • Tips for eliminating double entry of order information
  • Methods for improving customer service
  • What version of Magento to choose and the hosting requirements
  • How to connect Magento and M.O.M. to achieve seamless integration

Date: Thursday, December 15th

Time: 2:00PM – 3:00PM EST

 Click here to register now!

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Webinar | No Comments »

Let M.O.M. Improve Your SiteLINK Ecommerce Store Today

Thursday, May 5th, 2011

Posted By: Al Pascale, Dydacomp eCommerce Manager

Two key factors needed to run a successful eCommerce store are the ability to keep accurate inventory counts and the ability to fulfill/process orders in as close to real-time as possible. Multichannel Order Manager offers your business the ability to automatically download orders, while keeping inventory management accurate by automatically synchronizing online inventory in a batch. M.O.M. is able to check your SiteLINK eCommerce store every 5 minutes for new orders. If there are any new orders found, M.O.M. will then automatically download them.

To activate inventory synchronization for your SiteLINK store, you must have this option enables in M.O.M.. Once this option is enabled, M.O.M. will upload the updated inventory availability to your SiteLINK eCommerce site. It is necessary to keep accurate inventory management to ensure that your customers know before purchasing if an item is unavailable or backordered. The lack of synchronization can cause issues that lead to customer dissatisfaction and a loss of sales. Let us help you get as close to a real-time order download/inventory synchronization as possible to improve the quality of your online store.

To enable the Automatic Order Download and Inventory Synchronization:

1. The first step is to set up the Import/Export Module Default Settings. To do this go to the Options drop down menu, followed by the Order Import/Export Module option and then select Define Settings option.

2. Select the Auto Import File Path and enter the location where your files will be automatically imported to and stored. Note: DO not use the M.O.M. data dictionary for the auto import file path.

3. Select the Synchronize Inventory with SiteLINK and Automatically download new order from SiteLINK options and click SAVE.

4. Next, you must define the location for the auto-import files. To do this go to the Options drop down menu, followed by the Order Import/Export Module option and then select Automatic Import. Select the “This import is an internet feed file” option and enter your SiteLINK stores URL.

5. Enter your SiteLINK Ecommerce Store Credentials.

Utilize M.O.M.’s Automatic Order download/inventory sync for Your SiteLINK eCommerce Store today. Feel free to add comments or questions below.

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Posted in Ecommerce, Multichannel Order Manager | No Comments »