Posts Tagged ‘Payment Processing’

Dydacomp Reports Double Digit eCommerce Growth in Quarter 1

Tuesday, May 31st, 2011

Posted By: Lisa Gittleman, Dydacomp Marketing Specialist Lisa Gittleman, Dydacomp Marketing Specialist

TOTOWA, N.J., May 26 , 2011 – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants,  announced today that SiteLINK eCommerce clients experienced a double digit increase in eCommerce revenue during the first quarter of 2011 compared to the previous year. This growth was in line with the eCommerce industry that, as a whole, saw a 12% increase in eCommerce revenue during the first quarter of 2011 over the same period a year ago, according to comScore Inc.  The average SiteLINK store’s growth was fueled by an impressive 11% increase in orders per day, as well as a continuing uptick in average order size throughout the first quarter of 2011.

“SiteLINK eCommerce merchants experienced an impressive holiday season that was able to jump start the strong eCommerce growth for the first quarter of 2011. SiteLINK eCommerce users recognize the value of the online marketplace to their business and strive to exceed consumers’ expectations for online shopping. SiteLINK merchant’s ability to streamline all eCommerce processes allows them to focus on growing their eCommerce revenues and not worry about the insignificant details,” said Al Pascale, Dydacomp Manager of eCommerce Services. “SiteLINK eCommerce merchants are able to capture these sales and illustrate to all small and medium sized merchants that there is an opportunity for online sales revenue regardless of business size and vertical.”

This trend appears to be continuing into the second quarter across all verticals, while certain verticals are showing a stronger than average growth at the start of the second quarter. For example, SiteLINK jewelry merchants saw a 46% increase in ecommerce revenue during the first month of the second quarter compared to the previous year. These jewelry merchants also experienced an impressive 80% growth in average order size year-over-year during April 2011.  Another vertical that experienced a promising start to the second quarter was the SiteLINK home furnishing merchants.  These merchants saw ecommerce growth with a 21 % increase in online revenue in April 2011 and a 23% increase in average order size year-over-year.

“The eCommerce industry continues to grow and become a more attractive channel to consumers as online shopping provides a more convenient shopping experience with lower prices. The first quarter growth seen across the eCommerce industry serves as proof,” continued Pascale. “SiteLINK eCommerce merchants are able to capitalize on the Multichannel Order Manager’s comprehensive feature set through the seamless integration to capture online revenue. Dydacomp provides multichannel merchants the tools to succeed in the competitive eCommerce channel, and SiteLINK merchants are surpassing our expectations. “

Dydacomp will be demonstrating SiteLINK eCommerce and Multichannel Order Manager at the Internet Retailer Conference and Exhibition in San Diego June 14 – 17 at Booth 1204.

For more press releases, click here.

 

Dydacomp Reports Double Digit eCommerce Growth in Quarter 1


TOTOWA, N.J., May 26 , 2011 – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, announced today that SiteLINK eCommerce clients experienced a double digit increase in eCommerce revenue during the first quarter of 2011 compared to the previous year. This growth was in line with the eCommerce industry that, as a whole, saw a 12% increase in eCommerce revenue during the first quarter of 2011 over the same period a year ago, according to comScore Inc. The average SiteLINK store’s growth was fueled by an impressive 11% increase in orders per day, as well as a continuing uptick in average order size throughout the first quarter of 2011.

“SiteLINK eCommerce merchants experienced an impressive holiday season that was able to jump start the strong eCommerce growth for the first quarter of 2011. SiteLINK eCommerce users recognize the value of the online marketplace to their business and strive to exceed consumers’ expectations for online shopping. SiteLINK merchant’s ability to streamline all eCommerce processes allows them to focus on growing their eCommerce revenues and not worry about the insignificant details,” said Al Pascale, Dydacomp Manager of eCommerce Services. “SiteLINK eCommerce merchants are able to capture these sales and illustrate to all small and medium sized merchants that there is an opportunity for online sales revenue regardless of business size and vertical.”

This trend appears to be continuing into the second quarter across all verticals, while certain verticals are showing a stronger than average growth at the start of the second quarter. For example, SiteLINK jewelry merchants saw a 46% increase in eCommerce revenue during the first month of the second quarter compared to the previous year. These jewelry merchants also experienced an impressive 80% growth in average order size year-over-year during April 2011. Another vertical that experienced a promising start to the second quarter was the SiteLINK home furnishing merchants. These merchants saw ecommerce growth with a 21 % increase in online revenue in April 2011 and a 23% increase in average order size year-over-year.

 

Tags: , , , , ,

Posted in Dydacomp News, Ecommerce, Multichannel Order Manager | No Comments »

First Data Update for M.O.M.

Thursday, May 26th, 2011

Posted By: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

Our programmers here at Dydacomp have been working to implement the security and connectivity enhancements that First Data has recently released for their payment Gateway that was custom built for the Multichannel Order Manager system. First Data is one of the payment processing gateways utilized by M.O.M. and SiteLINK eCommerce users here at Dydacomp.

The new update will increase the functionality of the payment processing gateway on Windows 7 and will have a more secure connection. This more secure connection will prevent dropped card authorizations. However, this issue was not due to the connection between M.O.M. and First Data, as it mostly occurred on workstations running Windows 7.

Our team here at Dydacomp is currently finalizing the beta testing and the updates are set to release early next week.  We will be sending out an email to inform users when the release is available for download, so keep an eye out in your inbox for this announcement.

If you have any questions or concerns, please contact Dydacomp Technical Support.  The support team is available Monday – Thursday 9 AM – 6:45 PM EST and Friday 9 AM – 4:45 PM EST.  You can also contact support via the online ticketing system by clicking here.

Tags: , , , ,

Posted in Multichannel Order Manager, Support | No Comments »

How to Get in Contact with Dydacomp

Thursday, April 7th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction

How to Get in Contact with the Right People here at DydacompMichael Nardini, VP of Client Satisfaction

Our goal is to make sure you remain informed on how you can best get in contact with our staff here at Dydacomp. Check out the important reference points below:

Multichannel Order Manager and SiteLINK eCommerce  Support

The first step in getting in contact with M.O.M. and SiteLINK support would be to fill out a support ticket online and we would ensure that the accurate technical support representative contacts you to resolve your issue. To contact Multichannel Order Manager support by phone call (973)237-0300 and SiteLINK support by pressing 2 after connecting.

Sales

New customers looking to contact sales to find out information about purchasing M.O.M. for the first time call (800) 858-3666 and press 4 after connecting. Existing customers looking to contact sales for upgrade information or any other need call (800) 858-3666 and press 3 after connecting. You can also email Dydacomp Sales at Sales@dydacomp.com.

Billing Information

For Billing inquiries, please contact your sales representative at (800) 858-3666.

East Coast Sales Representative: Greg Sheridan EXT. 250

West Coast and Canada Sales Representative: Bob Aurebach EXT.243

Central U.S. Sales Representative: Chris Pelletier EXT.254

Payment Processing

For help with setting up your own Payment Processing (Merchant Account or Gateway), please contact one of our Payment processing specialists at (800) 858-3666 EXT.729 or email paymentprocessing@dydacomp.com

Michael Chichester is the payment processing expert here at Dydacomp that will help you make the best decision to save you money in your overall fees.

Custom work

If you decided that you wish to add custom features to  your SiteLINK store, please email sales@dydacomp.com or contact Joe Fantozzi at  (800) 858-3666 ext 245. If you are looking for Multichannel Order Manager custom work, email implementation@dydacomp.com or contact Paul Mendelsohn at (800) 858-3666 extension 730.

Software forms

To order integrated forms, envelops, labels, and other materials for your business  to work in Multichannel Order Manager contact Software Forms at Brian_Gill@softwareformsplus.com or visit the Software Forms Plus website.

Implementation Assistance

To get information for a first time install or SiteLINK site setup please contact the implementation department at  implementation@dydacomp.com or call (800) 858-3666 extension 730. This will allow your project manager or Implementation engineer to follow up with your inquiry.

 

If you have any issues, please feel free to contact me at (800) 858-3666 ext 235 or email me at mike.n@dydacomp.com or comment below!

Tags: , , , , ,

Posted in Dydacomp News, Support | No Comments »

Big Retail is Winning Online

Monday, November 22nd, 2010

Posted by John Healy, CEO of Dydacomp

According to a recent report from Comscore, a research company that tracks a consumer’s online advertising and purchasing patterns, there has been a significant upswing in the last year in overall ecommerce sales to the top 25 retailers.  Check it out:

Some of that number is misleading.  For instance on Amazon.com a ton of small business ecommerce happens through their Seller’s Central channel but gets counted as Amazon sales, the same is true for eBay.  These marketplaces are so important to most of our clients that we have build integrations to Multichannel Order Manager (M.O.M.) to work more efficiently with them.

Expect Amazon to have aggressive, increased competition from the top 25 retailers because other big multichannel players are catching on.  Both Wal Mart and Sears have created marketplaces for small merchants that have unique product lines.  So the good news is you’ll have more channels, but the bad news is you won’t be in control when there is a rule change and these marketplaces will change the rules on you often just like eBay Power Sellers have found out.

Our advice to clients is to take a more balanced marketing approach than ever before.  One potential strategy is to:

1) sell on your website using SEO and PPC tactics to drive inbound traffic (with an appropriate ROI)

2) merchandise certain items on the big marketplaces like Amazon

3) liquidate seasonal/old stock on eBay

4) insert your catalog in the orders shipped to Amazon and eBay customers (all marketplaces actually)

5) email weekly to your customer file and try to segment it as best you can

6) stay in or get back in the mail to distribute a catalog or promotional materials for acquisition, continuity and reactivation

A lot of folks might think I am off base recommending mailings.  It is my heritage so I have a bias, but, you are not going to be on page 4 of a Google search in a mailbox that belongs to a past customer or a high potential prospect.  Plus, “Big Retail” can’t out PPC you on every keyword term imaginable in the mail.  Finally, there is no solution online that lets a consumer look at 300 different items from you in a manner of minutes like a 48 page catalog.  Never mind the fact, that consumers will usually keep your catalog around for a little while and refer back to it more than once.  Yes, in all likelihood they will put the order in online at your SiteLINK store or other shopping cart, but the attention, interest and desire for your product will come from their experience with your catalog.

Tags: , , , , , , , , , , , ,

Posted in CEO, Industry News | No Comments »

Important Changes to Discover Card Merchant Accounts

Thursday, June 10th, 2010

Posted by Michael Nardini, Vice President of Customer Satisfaction
Michael Nardini, Dydacomp VP of Customer Satisfaction

For those of you who accept Discover, you should have noticed a change on June 1, 2010.  For most of you if your merchant bank has made the change, Discover is now being deposited into your checking account combined with Visa and MasterCard.  It used to be a separate entry but now they have joined the main brands to offer you some additional benefits.

Besides bundling the deposit together making reconciliation easier, you should now have a few more benefits:

1 – One customer service phone number.   Your Visa/MasterCard processor should be able to handle all customer service inquiries for you.

2 – One voice approval hotline so that you don’t have to remember different voice approval phone numbers.

3 – One statement.  Discover should be itemized like Visa and MasterCard have been.

4 – Same time-frame for funding as you had with Visa and MasterCard.

5 – In some cases lower % fees for processing Discover the same as you pay for Visa and MasterCard.

There shouldn’t have been anything you would have had to do to change.  Your merchant provider should have helped you through with this change.  I mention above in terms like “should have” or “should be handling” just to remind you that your merchant bank should have made this an easy change for you and that they should have passed the benefits down to you.  If you’re not seeing any of the benefits above you should reach out to me to find out how our Payment Processing team can help you get set up with another provider.

Tags: , , , , ,

Posted in Payment Processing | No Comments »

Sounding Like a Broken Record on PCI Compliance

Thursday, May 20th, 2010

Posted by John Healy, Dydacomp CEO

The clock is running out on PCI compliance for payment applications…

The Payment Card Industry (PCI) has given all of us until 7/1/10 to have our payment applications officially PCI compliant and listed as approved on the PCI site.John Healy, Dydacomp CEO

I think everyone knows that PCI is the credit card industry’s effort to eliminate card not present credit card fraud globally. They have the total backing of all of the major credit card issuers. What you may not know is the definition of a payment application, so I thought I would share that with you and our source is the PCI Compliance Guide:

Q: What constitutes a payment application?
A: What constitutes a payment application as it relates to PCI Compliance? The term payment application has a very broad meaning in PCI. A payment application is anything that stores, processes, or transmits card data electronically. This means that anything from a Point of Sale System (e.g., Verifone swipe terminals, ALOHA terminals, etc.) in a restaurant to a Website e-commerce shopping cart (e.g., CreLoaded, osCommerce, etc) are all classified as payment applications. Therefore any piece of software that has been designed to touch credit card data is considered a payment application.

So both your order management system and shopping cart have to be PCI compliant. One or the other does not qualify. One study we looked at showed the majority of credit card fraud in North America comes from merchants using third party payment applications so this is something that the folks at PCI are very interested in having happen.

What it really means is that on 7/1/10 PCI and credit card issuers are probably going to start to clamp down hard on non compliance, especially if a breach occurs. Here is what the PCI Compliance Guide had to say on non compliance penalties:

Q: What are the penalties for noncompliance?
A:
The payment brands may, at their discretion, fine an acquiring bank $5,000 to $100,000 per month for PCI compliance violations. The banks will most likely pass this fine on downstream till it eventually hits the merchant. Furthermore, the bank will also most likely either terminate your relationship or increase transaction fees. Penalties are not openly discussed nor widely publicized, but they can catastrophic to a small business.
It is important to be familiar with your merchant account agreement, which should outline your exposure.

To upgrade your software at least for Mail Order Manager and SiteLINK, if you haven’t already, is fairly painless and inexpensive. It is something you want to make sure you have done today and should not be put off.  By the time you read this note you are two more minutes closer to the deadline.
The clock is running out on PCI compliance for payment applications…

Tags: , , , , , , ,

Posted in CEO | No Comments »

Time to Appreciate your MOM (System, That Is)

Tuesday, May 11th, 2010

Posted by Michael Chichester, Dydacomp Payment Processing Team Leader

Michael Chichester, Dydacomp Payment ProcessingThis past Sunday was Mother’s Day.  I’d like to extend a belated Happy Mother’s Day to all the mothers out there.  As we all take time out to appreciate our mothers, I was thinking what a great time to take a deep breath and appreciate your M.O.M. system.  All of us here at Dydacomp feel we have a superior product and work hard to provide a great customer experience.  Here in the Payment Processing Department, we are excited about the opportunity to save you money on credit card processing.  I love my job because I get to save our customers money every day.  It’s an awesome feeling and I highly recommend you try it sometime.

Last week I was speaking with the owner of an automotive shop who processes about $150,000 per month in credit cards.  They have 6 workstations and process via phone and internet. This customer was convinced that we could not help them save money because they already had “rock bottom prices” for credit card processing.  It took some convincing, but the merchant finally agreed to send me 3 months worth of credit card statements so I could do a full cost analysis for them.  In doing the analysis, I discovered several areas where switching to our Bundled Services Package could save them money.  I spoke with our First Data Rep and was able to negotiate a sweetheart deal for this customer, which included a FREE First Data Global Gateway.  Including the elimination of the gateway costs, we were able to save them $185 per month right off the bottom line! 

It was with great pleasure that I was able to call the owner back and present them with the savings.  This individual could not believe that we found them any savings, much less $185 per month.  With the extra money in the budget, they plan to purchase the Address Correction and Validation Module (ACVM) and upgrade to a higher tier of Mail Order Manager Support.  This, in turn, will save them even more time and money.

So, take a minute to appreciate your M.O.M. system.  We are all working hard to help make your business as successful as possible.

Tags: , , , , , , , ,

Posted in Payment Processing | No Comments »

Saving with the Dydacomp Bundled Gateway

Wednesday, May 5th, 2010

Posted by Soha Boustani, Dydacomp Payment Processing Specialist

Soha Boustani, Dydacomp Payment Processing SpecialistA Dydacomp client in called in recently with a question about payment gateways that integrate with Mail Order Manager.  He is in the gift industry and processes a large volume of credit cards with an average ticket of $50 and over 90,000 transactions per year.

I explained all their options and they were interested in the First Data Global Gateway and Merchant Services Bundle Package especially because we can negotiate better rates and, in some cases, be able to secure a free global gateway on their behalf.  In addition, the First Data Global Gateway and Merchant Services Bundle Package integrate perfectly with M.O.M. 7, our PCI compliant version of M.O.M.

The client then addressed another concern, asking “What if we sell cigars and alcohol or adult material? Would we still be approved?” I let him know that with our First Data Global Gateway and Merchant Services Bundle Package we can approve all merchants as long they provide certain financial documents and meet website requirements such as including disclosure of privacy and return policies.  One of the reasons we recommend that our clients use SiteLINK as their ecommerce platform is that the SiteLINK team is very familiar with these requirements and will make sure that the client site meets them.

Needless to say, that my client ended up sending me 3 recent merchant statements to analyze and in return I negotiated lower rates through First Data on their behalf as well as a Free Global Gateway.  The client’s Gateway savings alone were over $9000.  The client is very pleased with not only the savings but the level of service they are receiving.

Tags: , , , , , , , ,

Posted in Payment Processing | No Comments »

Common Myths about PCI Compliance

Monday, April 26th, 2010

Michael Chichester, Dydacomp Payment Processing

Posted by Michael Chichester, Payment Processing Team Leader

I was speaking with a Dydacomp client who is the owner of an automotive supply parts company this week about PCI compliance.  He was informing me that he did not think that PCI compliance applied to them because they are a “very small company” and “do not process credit cards on the internet.”  They have 2 Mail Order Manager workstations and average 70 credit card transactions per month.  Their average ticket is $100, so their average sales per month are $7,000.  All orders are taken over the phone.  It took some convincing, but he finally came around to realizing that PCI compliance does, in fact, apply to his business every bit as much as it applies to a giant like Walmart. 

Unfortunately, I have had many conversations just like this one over the years.  The simple fact of the matter is that even if a company only processes 1 credit card transaction per year, the PCI compliance regulations apply.  Please remember, if you are not using M.O.M. 7, you ARE NOT PCI COMPLIANT!  As John Healy wrote last week, the 7/1/10 deadline is fast approaching, so if you have not upgraded to M.O.M. 7 yet, you are quickly running out of time. 

The PCI Security Standards Council has provided a great Top Ten Myths of PCI Compliance list that I think everyone should check out here: https://www.pcisecuritystandards.org/pdfs/pciscc_ten_common_myths.pdf.

This list should clear up a lot of the misconceptions that you had before you started reading this blog entry.  I’ve been preaching for years that PCI Compliance is mainly common sense.  It is really not that hard to become compliant, and we, along with Coalfire, will help you get through the process.

If anyone has any questions or concerns regarding M.O.M. and PCI Compliance, feel free to give me a call at 1-800-858-3666, x 326 or email me at Michael.c@dydacomp.com.

Tags: , , , , , , , , ,

Posted in Ecommerce, Industry News, Payment Processing | No Comments »

Coordinated Implementation

Wednesday, April 21st, 2010

Posted by Paul Mendelsohn, Dydacomp Director of Implementation & Professional Services

Paul Mendelsohn, Dydacomp Director of Implementation

Recently I was working with a new client who sells a product that shields credit and debit cards and passports from being read by wireless RFID Readers.  The client needed to put up a SiteLINK Store and Mail Order Manager back end quickly to handle the high demand for his product he anticipated would follow an upcoming interview scheduled on a national news program and a product placement in a major motion picture.   

The Dydacomp Implementation department not only worked directly with the client to set-up and implement his M.O.M. system, but also coordinated with other departments to ensure that his entire system was up and ready to fill the upcoming orders.  The SiteLINK team was able to create his SiteLINK Store the same day he purchased M.O.M. and SiteLINK.  They set him up with FTP access so he could easily modify the pages of his site and transferred his domain and installed his SSL shortly thereafter. 

Dydacomp Payment Processing took the client through the Credit Card Gateway application, acquisition and setup to ensure that once M.O.M. and SiteLINK were fully implemented he could receive payments.  From start to finish, the client’s implementation, including his SiteLINK eCommerce store, Gateway account, M.O.M. setup and training, was completed in just two weeks.

Because his M.O.M. system and SiteLINK eCommerce store were up and running so quickly, the client was able to publish his entire store, complete with product information, testimonial pages and YouTube video of the news interview to make the most of this great opportunity.

Tags: , , , , , , , ,

Posted in Support | 1 Comment »