Posts Tagged ‘pci compliance’

As Car Sales Rise Aftermarket Auto Parts Retailers Can Benefit

Friday, November 1st, 2013

Posted by:  Laura Hills, VP, Marketing, Dydacomp

New car unit sales rose 1.5 million in August of this year, which was the highest level in more than six years and a 17% increase over August 2012.  Toyota, Ford, Nissan, Honda, Chrysler and General Motors all posted double digit gains over August 2012 and are running leaner, more cost efficient organizations contributing to greater profitability. Chrysler and GM each forecast that total U.S. sales in August ran at an annual rate above 16 million, a pace not seen since November of 2007, a month before the start of the Great Recession.

The recovery in the auto industry is not confined to a single market segment.  It is broad based and includes luxury and small car buyers, along with work truck buyers which signal increased confidence among all consumers.  A combination of factors has been cited as the impetus behind this growth including:

  • Need to replace older vehicles (average age of cars and trucks is 11.4 years)
  • Low interest rates
  • High trade-in values
  • More people are working
  • Sweet lease deals
  • New vehicle designs
  • Fuel efficient options
  • Uptick in construction raising demand for pickup trucks

Aftermarket auto parts and accessories are also experiencing significant growth, with online sales well outpacing brick and mortar sales.  Hedges & Company, a digital agency specializing in the automotive aftermarket is forecasting online sales be nearly $4.4 billion in 2013, up from a revised $3.8 billion in 2012 to grow by 15.5% from 2012.

Several auto industry trends will greatly impact the aftermarket and aftermarket retailers need to take notice.   These include:

  • Big engines in both cars and trucks remain hot.  This has always been a sweet spot for the aftermarket companies that sell parts for these large engines, including parts to improve gas mileage and should continue.
  • Two new pony cars are expected in 2014 – a new Mustang and a new Camaro, which are always popular in-demand cars.  Aftermarket parts and accessory dealers need to be ready to react quickly with new products for these vehicles.
  • New light truck and SUV registrations have shown a 10.6% increase over last year.  This definitely is good news for aftermarket parts and accessory retailers in the truck market.

Amazon sells more auto parts and accessories than any other online retailer but many retailers who started selling through eBayMotors and Amazon are now looking to drive more customers through their own websites.

Just as the automakers have retrenched and improved their operations to weather the economic storm, aftermarket retailers need to refocus their efforts to better respond to shopper demand.  Customer satisfaction basics now drive the auto industry and aftermarket retailers need to be able be equally as responsive in connecting with their target audiences.  With more online business, you need to be sure that your eCommerce operation is ready to handle all of your customers’ needs. Provide better product descriptions, be sure your online order process is easy to use, add how-to videos, live customer support and become the go-to place for aftermarket parts and accessories.

For additional information and help with growing your auto parts and accessories business, plan to attend that 2013 SEMA from November 5–November 8 at the Las Vegas Convention Center.  The SEMA Show is the premier automotive specialty products trade event drawing the industry’s brightest minds and hottest products. SEMA offers its members a variety of business tools and resources to help you make smarter business decisions and be more strategic and targeted with your promotions.  For information on the 2013 SEMA Show click here. 

For Dydacomp’s special white paper, The Keys to Drive the Business, Best Practices for Aftermarket Auto Parts Retailers, click here.

For the Associated Press article on U.S. auto sales for 2013 by Tom Krisher and Dee-Ann Durbin, click here.   (http://www.theledger.com/article/20130904/NEWS/130909697/1178?Title=Double-Digits-Automakers-Report-Big-Gains-for-August).

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Posted in CEO, Customer Satisfaction, Customer Spotlight, Dydacomp News, Ecommerce, Email Marketing, Industry News, Multichannel Order Manager, Payment Processing, PCI Compliance, Press Release, Search Marketing, Shipping, SiteLINK News, SMB Index, StoreFront.net, Support, Webinar | No Comments »

Simplify Mobile Commerce with SiteLINK 7

Wednesday, March 28th, 2012

Posted By: Al Pascale, Ecommerce Manager at Dydacomp apascale Simplify Mobile Commerce with SiteLINK 7

Mobile Commerce is quickly growing as more and more shoppers turn to their mobile devices to browse retail sites. According to its findings displayed in an online art retailer’s infographic, 5.9 billion out of the 7 billion people (87%) worldwide already have mobile phones and mobile commerce is expected to experience significant growth by 2015 from the six previous years — jumping 99-fold from $1 billion in sales in 2009 to more than $100 billion. It is more important than ever for small and medium-sized businesses to stay on top of these trends and offer shoppers mobile optimized sites.

Dydacomp recently released SiteLINK 7 to provide  M.O.M. users with mobile optimized templates and PCI compliance to help enhance their online presence.  A recent report from Limelight offers  5 guidelines to help online retailers improve their site mobilization strategy.  These five tips include:

1.  Don’t Sacrifice Your Brand on Mobile:

Make sure you provide consumers with  a consistent look and feel to reinforce your brand image on both your mobile and traditional website. SiteLINK 7 enables merchants to match their mobile logo and color scheme to their main site’s template to ensure customers have a consistent experience.

2.     Know Your Mobile Platforms:

Maximize your customer reach by ensuring your online content is formatted for the Apple iOS and Android platforms, which are used most by mobile users. According to the report, between 1/2011 and 4/2011, 95% of mobile browsing  came from iOS and Android devices.  SiteLINK 7 has been tested and ensures that mobile content will work on  both iOS and Android devices.

3.     Take Advantage of Tablets:

Tablets create a more interactive and advanced platform for delivering content to consumers. As tablet use expands, consumer expectations also increase as they expect online retail sites to offer attractive and entertaining shopping experience. Businesses must not sacrifice style or function to meet the limitations of the lowest level mobile platforms. With this in mind, SiteLINK 7 enables merchants to render the full template site for tablet devices.

4.     Use a Single Source for Content:

Using a single content source will help businesses streamline content updates and ensure consistency. Using a single content source makes it easy for merchants to syndicate, share and publish content across multiple website domains and device platforms.  All of the images and data for SiteLINK 7 full and mobile templates come from one  source to make content updates easy for merchants.

5.     Always Deliver Performance:

Consumer expectations for site performances on any device as increasing as internet connections get faster. This means merchants must strive to increase site performance to meet these growing expectations. With SiteLINK 7, we have limited the amount of content being delivered over the mobile template to improve load time.

Let SiteLINK 7 increase your online presence and ensure that you are capitalizing on your site mobilization strategy. For more information about upgrading to receive mobile templates in SiteLINK 7, contact Dydacomp Sales at 800-858-3666.

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Posted in Ecommerce, PCI Compliance, SiteLINK News | No Comments »

Dydacomp Releases SiteLINK 7 to Increase Conversion and Ensure PCI Compliance

Thursday, March 8th, 2012

Posted by: Dydacomp Staff 

New version enables merchants to meet regulations while creating the ideal online and mobile shopping experience

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced SiteLINK 7, a comprehensive eCommerce shopping cart solution that increases conversions and ensures PCI compliance.

SiteLINK 7 delivers many new features to create the ideal cross platform shopping experience for online and mobile shoppers. Dydacomp’s eCommerce hosting environment has also undergone an independent third-party audit to ensure SiteLINK 7 is a PCI DSS certified solution and hosting platform, enabling merchants to meet strict data security standards and regulations.

“One of the business-critical areas that we addressed in SiteLINK 7 is PCI compliance. The ramifications of a data breach to a small or medium-sized business can be devastating. By combining SiteLINK 7 with our Multichannel Order Manager, we provide the only integrated end-to-end PCI compliant software solution for small and mid-size merchants and their customers,” states Fred Lizza, CEO of Dydacomp. “Our latest solution also addresses the rapid adoption of new mobile technology. SiteLINK 7 now includes mobile-optimized layouts to allow our merchants’ customers to browse and order from smart phones and wireless devices.”

Enhancements were made based on best practices for increasing purchases and to help smaller companies compete with large eCommerce sites. SiteLINK7 makes it easier for customers to leave product reviews which improve conversions, incorporates a persistent cart to allow visitors to add items to the shopping cart and complete the order at a later time, and presents a recently viewed items listing. All of these new features enrich the overall shopping experience for online consumers while the integration with Multichannel Order Manager provides SMBs with the ability to manage all commerce processes needed to run and scale a successful online or cross-channel business through a single solution.

The new features of SiteLINK 7 enrich the overall online shopping experience while the integration with Multichannel Order Manager provides SMBs with a single commerce management solution that manages all processes needed to run and scale a successful online or cross-channel business. SiteLINK 7 also incorporates numerous enhancements to create effective and visually powerful eCommerce sites. It includes the ability to sell e-gift cards that can also be redeemed through point- of-purchase, new HTML templates to increase conversions, and integration with buySAFE to provide shoppers with a purchase guarantee.

 “The new release reflects Dydacomp’s continued commitment to providing the complete end-to-end solution for small and mid-sized merchants. The features and functionality we’ve incorporated into our solutions are designed to meet the expanding needs of today’s eCommerce marketplace. In addition, merchants can process credit cards and collect payment related data with the reassurance that SiteLINK 7 has received the PCI DSS compliance certifications that will simplify meeting the requirements for annual merchant qualifications” added Fred.

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Posted in Ecommerce, PCI Compliance, Press Release, SiteLINK News | No Comments »

Complete Order Management for Magento

Tuesday, December 13th, 2011

Posted by: Molly Griffin, Marketing Associate

Efficient order processing is to key to handling the influx of online orders during this busy holiday season. Dydacomp has partnered with Freeportway to offer Magento merchants the back office order processing needed to automate your business processes. Magento is a powerful solution that meets your unique shopping cart needs, but if you want to streamline and automate your business processes, update your inventory across all channels, increase efficiencies, and drive new sales, you might need more.

Join us for a webinar on Thursday December 15,2011 to learn how you can implement a complete order management solution to integrates seamlessly with your Magento eCommerce site. Learn how Multichannel Order Manager and Freeportway will help you drive business growth by integrating the most powerful order management solution for Magento. You’ll gain insight into the ecommerce landscape, discover key areas that need to be addressed by your business, and learn how M.O.M. for Magento is the right solution for you.

By attending this webinar, you’ll learn:

  • How to effectively handle order import, inventory management, order fulfillment, and order processing automation
  • Steps you can take to prevent fraudulent orders from shipping
  • Ways you can ensure PCI Compliance
  • Tips for eliminating double entry of order information
  • Methods for improving customer service
  • What version of Magento to choose and the hosting requirements
  • How to connect Magento and M.O.M. to achieve seamless integration

Date: Thursday, December 15th

Time: 2:00PM – 3:00PM EST

 Click here to register now!

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Webinar | No Comments »

Learn About M.O.M. v8’s Powerful Capabilites

Tuesday, October 11th, 2011

Posted by: Molly Griffin, Marketing Associate

Miss the M.O.M. v8 webinars last month? Still interested in learning about the new features in M.O.M. v8? Join us for a live M.O.M. v8 webinar tomorrow October 11,2011 at 2pm EST. We’ll show you how you can achieve a significant return on investment as we walk you through our new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

Title:  Get the Keys to Drive Your Business with M.O.M. V8

Date: Wednesday, October 12, 2011

Time: 2:00pm-3:00pm EST

Register at: https://www1.gotomeeting.com/register/694958624

By attending this Webinar, you’ll discover how you can:

•  Connect to virtually any ecommerce shopping cart or 3rd party system to free internal resources and expedite accurate order fulfillment
•  Carve out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
•  Compete with the largest ecommerce retailers in the market
•  Ensure that your customer data is safe and that your business meets PCI requirements
•  Accelerate revenue growth by opening up the business channels available to you in order to reach 130 million potential customers
•  Take advantage of new system flexibility to customize your invoices, utilize paperless invoicing, enhance General Ledger exports, and more
•  Receive 30% off the cost to upgrade directly to M.O.M. Version 8 in October

Interested in learning more information about the new API in M.O.M. v8? Check out the API webinar on demand to learn how you can use the API to connect M.O.M. with your eCommerce Platform of choice.  This webinar will teach you:

  • The basics of the MOM API and what it can do for you
  • The key API functionality
  • How to access the API and communicate with 3rd party systems
  • What sample code looks like to make a connection

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Posted in Ecommerce, Multichannel Order Manager, Support, Webinar | No Comments »

Don’t Miss the M.O.M. 8 Webinars

Wednesday, September 14th, 2011

Posted by: Molly Griffin, Social Media Marketing Associate

The M.O.M. version 8 release was announced September 7, 2011 and since the release a number of clients have had the opportunity to view a M.O.M. v8 webinar to learn about it’s latest enhancements. In the latest version, we’re giving you the keys to drive your business with V8 by including powerful features such as an open API to integrate with any ecommerce platform, advanced fraud prevention tools, the ability to increase revenue by connecting to new business channels, and much more! Check out the webinar before the special September pricing ends.

M.O.M v8 Dont Miss the M.O.M. 8 Webinars

If you haven’t had the opportunity to view a webinar yet, join us for a special Webinar that unveils the new features and functionality of M.O.M. Version 8 that will help drive your business. We’ll show you how you can achieve a significant return on investment as we walk you through our new API, fraud protection, Amazon Marketplace connection, PCI compliance, customized invoices, and much more.

By attending one of the webinars, you’ll discover how you can:

  • Connect to virtually any ecommerce shopping cart or 3rd party system to free internal resources and expedite accurate order fulfillment
  • Carve out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
  • Compete with the largest ecommerce retailers in the market
  • Ensure that your customer data is safe and that your business meets PCI requirements
  • Accelerate revenue growth by opening up the business channels available to you in order to reach 130 million potential customers
  • Take advantage of new system flexibility to customize your invoices, utilize paperless invoicing, enhance General Ledger exports, and more

M.O.M. version 7 users, click here to register for the Webinar today.

M.O.M. version 6 users and below, click here to register for the M.O.M. v8 webinar today.

Don’t miss out on M.O.M. v8 September savings today!

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, PCI Compliance, Webinar | No Comments »

Why Are You PCI Compliant

Tuesday, July 26th, 2011

Posted By: Michael Nardini, VP of Customer Satisfactionnardini Why Are You PCI Compliant

Protecting your customer’s credit card and other personal information is critical to all eCommerce merchants. All eCommerce merchants must be PCI compliant in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and non-compliance can result in fines for banks and merchants. With  however a recent survey from CyberSource found that 70% of the eCommerce merchants surveyed cited ”the need to ‘protect the brand’ as the primary driver for tightening controls against hackers and other payment security risks.”  This is not a surprising find considering another report found that the average first time data security breach can cost an average $326 per compromised record, and costs are increasing each year.  Considering the strict fines that are put in place, only 26% of survey responders said avoiding fines resulting from non-compliance with the Payment Card Industry Data Security Standard (PCI DSS) were the key motivator.

Payment Security blog Why Are You PCI Compliant
Source: Javelin Strategy and Research; June 2008; http://www.tawpi.org/uploadDocs/Data_Breach_survey.pdf

Some Interesting Survey findings include(source: CyberSource)

–Data moving out: Over the next 24 months, an increasing proportion of organizations expect to remove payment data from their environment as a way of reducing security risks.

–Efficiency improving: Organizations that do not capture, transmit, or store data inside their own network tend to employ fewer personnel, validate PCI DSS compliance more quickly, and operate at a lower overall cost of payment security management.

–“Data out” merchants spend less on infrastructure: 75 percent of PCI DSS Level 1 merchants that have removed payment data from their environments spend less than $500,000 on their payment security infrastructure. Only 60 percent of those that keep data in-house can make that claim.

–Risk not confined to outsiders: In one counter-intuitive finding, respondents said they felt the threat of payment data theft from inside employees was about equal to the threat from external hackers.

To get your own copy of the survey, click here.

To learn more about Dydacomp’s PCI Compliance, click here.

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Posted in Payment Processing, PCI Compliance | No Comments »

Keeping M.O.M. PCI Compliant

Thursday, June 9th, 2011

Posted By:  Ryan Galicia, M.O.M. XL Support Team Leader

As a merchant accepting credit/debit cards for payment, you should understand the importance of remaining compliant with the Payment Card Industry Data Security Standards (PCI DSS). To ensure that your business is operating on the most PCI compliant version of M.O.M. we encourage you to update to the newest executable available on the support section of our website.

Another measure your business should take to help you remain PCI compliance is to purge credit card information after a certain number of months. Failing to purge credit card data is putting your business at risk and if a security breach occurs, your business will pay fines on a “per credit card stolen” basis.

Multichannel Order Manager includes a tool to purge the credit card from the order after x days; you want to think about keeping that setting to something like 3 or 6 months.  One thing to consider is if you offer subscription type items, you will need to set it to more than 1 year, maybe 13 months to make sure you keep the card on file long enough to renew a yearly subscription. NOTE: M.O.M. will never automatically purge customer data of any type. All data purges must be done manually by users with the credit card purge routine.

To Access PCI Tools in the M.O.M. Application

PCI tools for log management and encryption key rotation can be accessed under the Options menu, as indicated in the screenshot below.  The module provides users with a configurable means of securely deleting cardholder data after a user-defined data retention period.  This data retention period should be documented in customer policies. The reminder for the amount of days for data retention is actually stored under the Maintain drop down menu, then System Information, select  Global Parameters and once in this screen choose the ICCAS tab then select Credit Card (as seen in screenshot below).

PCI Compliance Settings in Multichannel Order Manager1 Keeping M.O.M. PCI Compliant

When stored cardholder data retention exceeds the user defined retention period, M.O.M. will notify the user that sensitive data must be purged just before the user exits the application.

Credit Card Purge in Multchannel Order Manager Keeping M.O.M. PCI Compliant

Also note only M.O.M. v7 users are able to become PCI compliant. If you are not on M.O.M. v7, you will not be able to satisfy the PCI DSS Standards. If you are not currently a M.O.M. 7 user and wish to upgrade M.O.M. to satisfy the PCI standards, click here. Simply fill out the form and a Dydacomp expert will help get you on track to PCI compliance!

 

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Posted in Multichannel Order Manager, PCI Compliance, Support | No Comments »

The New “Mandatories” of eCommerce

Monday, August 2nd, 2010

Posted by John Healy, CEO of Dydacomp

jvh The New “Mandatories” of eCommerceCurrently there are many merchants looking to switch shopping carts to get more out of their e commerce businesses in terms of growth as well as compliance.  As I literally travel around the world I am asked all the time what am I seeing in terms of “must haves” from a shopping cart.

So, in true David Letterman style, we have developed the top 10 must haves in a shopping cart (plus a bonus one).  I will go in order of priority because there are over 600 shopping cart options globally that merchants have when picking a shopping cart vendor.  This top 10 list will whittle down the contenders very quickly:

must haves 300x280 The New “Mandatories” of eCommerce

Not sure how your current vendor stacks up on these “must haves”.  Also, I have another post on e commerce strategies that I’ll share with you at a later date.

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Posted in CEO | No Comments »

Sounding Like a Broken Record on PCI Compliance

Thursday, May 20th, 2010

Posted by John Healy, Dydacomp CEO

The clock is running out on PCI compliance for payment applications…

The Payment Card Industry (PCI) has given all of us until 7/1/10 to have our payment applications officially PCI compliant and listed as approved on the PCI site.jvh6 Sounding Like a Broken Record on PCI Compliance

I think everyone knows that PCI is the credit card industry’s effort to eliminate card not present credit card fraud globally. They have the total backing of all of the major credit card issuers. What you may not know is the definition of a payment application, so I thought I would share that with you and our source is the PCI Compliance Guide:

Q: What constitutes a payment application?
A: What constitutes a payment application as it relates to PCI Compliance? The term payment application has a very broad meaning in PCI. A payment application is anything that stores, processes, or transmits card data electronically. This means that anything from a Point of Sale System (e.g., Verifone swipe terminals, ALOHA terminals, etc.) in a restaurant to a Website e-commerce shopping cart (e.g., CreLoaded, osCommerce, etc) are all classified as payment applications. Therefore any piece of software that has been designed to touch credit card data is considered a payment application.

So both your order management system and shopping cart have to be PCI compliant. One or the other does not qualify. One study we looked at showed the majority of credit card fraud in North America comes from merchants using third party payment applications so this is something that the folks at PCI are very interested in having happen.

What it really means is that on 7/1/10 PCI and credit card issuers are probably going to start to clamp down hard on non compliance, especially if a breach occurs. Here is what the PCI Compliance Guide had to say on non compliance penalties:

Q: What are the penalties for noncompliance?
A:
The payment brands may, at their discretion, fine an acquiring bank $5,000 to $100,000 per month for PCI compliance violations. The banks will most likely pass this fine on downstream till it eventually hits the merchant. Furthermore, the bank will also most likely either terminate your relationship or increase transaction fees. Penalties are not openly discussed nor widely publicized, but they can catastrophic to a small business.
It is important to be familiar with your merchant account agreement, which should outline your exposure.

To upgrade your software at least for Mail Order Manager and SiteLINK, if you haven’t already, is fairly painless and inexpensive. It is something you want to make sure you have done today and should not be put off.  By the time you read this note you are two more minutes closer to the deadline.
The clock is running out on PCI compliance for payment applications…

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Posted in CEO | No Comments »