Posts Tagged ‘press release’

Survey Sheds Light on SMB eCommerce Trends and Challenges

Thursday, June 21st, 2012

Posted by: Dydacomp Staff

Dydacomp today announced the results of a survey highlighting emerging industry trends and challenges. Interestingly, while respondents overwhelmingly had not yet considered a SaaS-based solution for their business (63 percent), they clearly saw the benefits of the SaaS model. Furthermore, despite an increase in consumer spending, the majority (more than 50 percent) of SMBs still cite attracting new customers as their number-one goal.

The survey was conducted at Dydacomp’s annual User Conference, held on June 4, 2012 in Chicago. Dydacomp clients, representing all major vertical industries, gathered to discuss best practices and industry insights to enable small and medium-sized businesses (SMBs) to get the most out of their Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce solutions and drive revenue growth. Highlights from the conference included panel discussions with Dydacomp customers and a keynote speech by Tim Parry, Senior Content Manager at Multichannel Merchant, who addressed why direct merchants need to embrace cross-channel marketing and how retailers can connect those channels to provide a seamless customer experience.

At the conference, Dydacomp conducted a survey of attendees to understand what is of top concern to today’s SMBs as well as their opinions on SaaS-based solutions. The survey revealed interesting insight into what SMBs are looking for in technology solutions, as well as challenges they face.

Key survey findings included:

  •  Given current economic conditions, attracting new customers remains a top challenge for SMB retailers, with more than 50 percent citing it as their number one concern.

   •  23 percent responded that deploying a technology infrastructure to manage online stores and orders is a significant challenge, underscoring the importance of order management solutions.

   •  Emerging channels are hot topics in the industry. Nearly 50 percent of respondents are interested in leveraging mobile and more than 25 percent want to understand how to use social media channels, such as Facebook and Twitter, to attract new customers. However, respondents reported minimal interest in leveraging QR codes.

   •  A majority of respondents said that the most important factor for their customers when shopping is the ability to easily find products.

   •  In examining what aspect of an order management system is most important to their customers, respondents ranked order processing as the most important factor.

   •  While SaaS offers many benefits for the SMB market, more than 6o percent of respondents said they have not yet evaluated any SaaS solutions for their business.

   •  However, the benefits respondents equated with SaaS are significant with 38 percent identifying the ability to integrate multiple systems, such as Webstore, payment processing, shipping and accounting as a positive. Another 38 percent cited having someone else manage infrastructure as a major benefit of SaaS.

“This year’s user conference was a huge success, and we are looking forward to growing the event next year,” said Fred Lizza, CEO, Dydacomp. “The data we acquired from our customers during the conference is invaluable; it revealed that today’s SMBs are open to leveraging new channels to attract customers and that they are beginning to see the benefits of SaaS solutions – even though they have yet to evaluate the solutions themselves. This opens up significant opportunity as we continue to grow and innovate our offerings and the company.”

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Dydacomp’s Upcoming User Conference Will Provide eCommerce Best Practices and Industry Insight

Wednesday, May 16th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp announced the company will be holding its User Conference in Chicago, Illinois on June 4, 2012. The one-day client event will focus on best practices and industry insight to enable small and medium-sized businesses to get the most out of their Multichannel Order Manager solution and drive revenue growth.

The keynote speaker, Tim Parry, Senior Content Manager at Multichannel Merchant, will address why direct merchants need to embrace cross-channel marketing, and how retailers can connect those channels to provide a seamless customer experience. He will also present real-world examples of merchants who have synchronized multiple channels–such as email, print, social, mobile and eCommerce–and why they are winning the game as cross-channel merchants.

“We are excited to provide our clients with an ideal learning and networking environment so they can interact with Dydacomp staff, partners, and industry experts. We are looking forward to Tim Parry’s valuable insight and know our clients will benefit from his research. His keynote will be part of a packed agenda that will make this event the most informative one we’ve ever offered,” said Fred Lizza, CEO at Dydacomp

There will also be a panel discussion featuring a diverse group Dydacomp’s largest customers and seasoned users who have successfully grown their multichannel businesses with the help of M.O.M. They will discuss today’s top trends and challenges, and provide details on how the most savvy M.O.M. users from diverse industries are addressing them. In addition, Aaron Parnes, marketing manager at, will share his successful integration of Magento Enterprise as their eCommerce platform and M.O.M. to handle their multichannel operations.

Breakout sessions for SiteLINK eCommerce users will allow them to explore how they can get the most out of mobile commerce and protect themselves from costly security breaches. Dydacomp Support Staff will also be on hand for one-on-one Support clinics to give users the opportunity to ask questions and discover how they can optimize Dydacomp solutions for their unique business needs.

Additional information about Dydacomp’s User Conference can be found at  Click Here to Register Today!!

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Dydacomp Enhances Amazon® Integration in New Multichannel Order Manager Quarterly Update

Wednesday, April 4th, 2012

 Posted By: Dydacomp Staff

New features enable clients to more effectively manage their Amazon Marketplace channel and boost sales

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, announced powerful enhancements to Multichannel Order Manager’s (M.O.M.) integration with Amazon Marketplace. The new capabilities are included in the March 2012 quarterly update for M.O.M. Version 8, the leading integrated eCommerce and PCI compliant inventory  management solution for SMBs.

The enhancements enable clients to easily open a new business channel or expand their presence on Amazon Marketplace, list their products in the right categories, and improve drop shipping support through Fulfillment by Amazon (FBA). The update is provided free to all supported M.O.M. Version 8 users as part of the quarterly release schedule.

“We are focused on providing our customers with the best tools to grow their businesses, and the new quarterly release process assures they will see a steady flow of enhancements to equip them for accelerated growth. In particular, this initial release enables them to more effectively tap into Amazon’s 150 million customers,” stated Fred Lizza, CEO of Dydacomp. “Our customers now have the ability to more efficiently sell their products and boost sales in Amazon Marketplace, while ensuring that they maintain accurate inventory and fulfill all orders on time.”

The Amazon integration features include expanded category management so merchants have the ability to group their products into the most accurate categories. They’ll be able to easily import and export product descriptions and categories in mass to increase their visibility on Amazon Marketplace and ensure their products are more readily found by shoppers. They’ll also have the tools to stand out against the competition by quickly adjusting their product descriptions in M.O.M. and having the updates reflected in Amazon Marketplace.

By enhancing the support for FBA, products listed by merchants using M.O.M. will be able to qualify for Amazon Prime, which gives them the opportunity to offer free super saver shipping to entice Amazon’s customers to choose their products. They’ll also gain better insight into their Amazon sales through accurate order fulfillment and tracking.

“It made sense for our first quarterly release to emphasize our Amazon integration because this is a critical channel for many of our M.O.M. users. We are excited to see how they are able to take advantage of these new and beneficial improvements, and we look forward to the continued value M.O.M. Version 8 users will receive from upcoming quarterly release as well,” added Fred.

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Dydacomp Partners with buySAFE to Help Online Merchants Increase Conversion with Transactional Guarantees

Tuesday, March 13th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ and Arlington, VA)  Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, announced that buySAFE Guaranteed, the leading provider of third party guarantees for increased online retailer profitability and customer satisfaction, will be included as an integrated feature of SiteLINK 7, the newest release of its eCommerce store software. This integration will allow online merchants on the SiteLINK platform to easily enable buySAFE with one-click activation and try the solution for 30 days at no cost.

buySAFE transactional guarantees are used by thousands of online retailers to increase conversion and customer satisfaction. The buySAFE Guaranteed Program works by providing tangible benefits that address the three primary concerns of online shoppers — identity theft, transaction integrity and the assurance that they are getting the lowest price.

The buySAFE 3-in-1 Guarantee includes:

  • $10,000 Identity Theft Protection: comprehensive identity theft coverage
  • $1,000 Purchase Guarantee: full third party guarantee of the purchase terms of sale
  • $100 Lowest Price Guarantee: same store price drop protection, if the price drops, buySAFE pays the difference

“SiteLINK 7 reflects Dydacomp’s commitment to providing the complete end-to-end solution for small and mid-sized merchants. We designed the latest version to meet the expanding needs of today’s eCommerce marketplace and to provide the tools to drive revenue growth,” said Fred Lizza, CEO of Dydacomp. “One of the tools that we integrated into SiteLINK 7 is buySAFE. This gives our clients the opportunity to implement a solution that has been proven to increase conversions.”

“Increasing website conversion and keeping customers happy are two primary goals of every online retailer. buySAFE transactional guarantees are a proven way to accomplish both,” said Shane Lundy, VP of Business Development for buySAFE. “With a 30-day free trial and one-click activation, we’ve attempted to make it as easy as possible to demonstrate the positive impact that buySAFE will have for online retailers.”

About buySAFE
buySAFE, Inc. provides a transactional guarantee program for online retailers to increase profits and customer satisfaction. buySAFE is partnered with Liberty Mutual, Travelers and Assurant Specialty Property. With over 5 billion online impressions of buySAFE each year, 22 million guaranteed purchases and over 5,000 buySAFE Merchant websites, buySAFE is widely recognized as an industry leader in providing its unique guaranteed shopping programs. buySAFE’s investors include Grotech Ventures, Core Capital Partners, Symantec Corporation and The Hartford Financial Services Group.

For more information, visit:

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Dydacomp Releases SiteLINK 7 to Increase Conversion and Ensure PCI Compliance

Thursday, March 8th, 2012

Posted by: Dydacomp Staff 

New version enables merchants to meet regulations while creating the ideal online and mobile shopping experience

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced SiteLINK 7, a comprehensive eCommerce shopping cart solution that increases conversions and ensures PCI compliance.

SiteLINK 7 delivers many new features to create the ideal cross platform shopping experience for online and mobile shoppers. Dydacomp’s eCommerce hosting environment has also undergone an independent third-party audit to ensure SiteLINK 7 is a PCI DSS certified solution and hosting platform, enabling merchants to meet strict data security standards and regulations.

“One of the business-critical areas that we addressed in SiteLINK 7 is PCI compliance. The ramifications of a data breach to a small or medium-sized business can be devastating. By combining SiteLINK 7 with our Multichannel Order Manager, we provide the only integrated end-to-end PCI compliant software solution for small and mid-size merchants and their customers,” states Fred Lizza, CEO of Dydacomp. “Our latest solution also addresses the rapid adoption of new mobile technology. SiteLINK 7 now includes mobile-optimized layouts to allow our merchants’ customers to browse and order from smart phones and wireless devices.”

Enhancements were made based on best practices for increasing purchases and to help smaller companies compete with large eCommerce sites. SiteLINK7 makes it easier for customers to leave product reviews which improve conversions, incorporates a persistent cart to allow visitors to add items to the shopping cart and complete the order at a later time, and presents a recently viewed items listing. All of these new features enrich the overall shopping experience for online consumers while the integration with Multichannel Order Manager provides SMBs with the ability to manage all commerce processes needed to run and scale a successful online or cross-channel business through a single solution.

The new features of SiteLINK 7 enrich the overall online shopping experience while the integration with Multichannel Order Manager provides SMBs with a single commerce management solution that manages all processes needed to run and scale a successful online or cross-channel business. SiteLINK 7 also incorporates numerous enhancements to create effective and visually powerful eCommerce sites. It includes the ability to sell e-gift cards that can also be redeemed through point- of-purchase, new HTML templates to increase conversions, and integration with buySAFE to provide shoppers with a purchase guarantee.

 “The new release reflects Dydacomp’s continued commitment to providing the complete end-to-end solution for small and mid-sized merchants. The features and functionality we’ve incorporated into our solutions are designed to meet the expanding needs of today’s eCommerce marketplace. In addition, merchants can process credit cards and collect payment related data with the reassurance that SiteLINK 7 has received the PCI DSS compliance certifications that will simplify meeting the requirements for annual merchant qualifications” added Fred.

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Dydacomp Enhances Integration to Miva Merchant with Powerful New Interface

Wednesday, March 7th, 2012

Posted by: Dydacomp Staff 

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants,  announced a new interface that strengthens the company’s strategic partnership with Miva Merchant, a leading supplier of eCommerce software to small and medium-sized businesses. The interface creates a seamless connection between Dydacomp’s Multichannel Order Manager (M.O.M.), Version 8 and Miva Merchant eCommerce solutions to provide greater controls over inventory and order management.

“We continue to focus on new ways to improve and simplify eCommerce for small and medium sized merchants. The interface accomplishes this by enabling Miva Merchant and M.O.M. users to easily synchronize inventory across all channels,” stated Fred Lizza, CEO. “It is built on M.O.M.’s API, helping businesses build off the success of their eCommerce store and streamline operations to cut costs, increase efficiencies, and drive new revenue.”

M.O.M. is the leading PCI compliant commerce management solution. When integrated with an eCommerce platform such as Miva Merchant, it automates and streamlines the back office processes so customers can more effectively manage orders, inventory, order processing, accounting, customer database, marketing, reporting and so much more.

The interface enhances the communication between Miva 5.5 and higher and M.O.M. to improve the accuracy of inventory management and the efficiency of order fulfillment. As a result, Miva Merchant users can easily update order status, download new orders, and manage product information between all commerce channels.

The new capabilities of the interface has strengthened the Dydacomp and Miva Merchant partnership. The integration provides Miva Merchant users with a direct interface to M.O.M. so they can simplify and improve the efficiency of their business processes. It reinforces Dydacomp’s commitment to opening up M.O.M. so clients can choose the eCommerce platform that best meets their needs to grow their businesses.

About Miva Merchant
Miva Merchant offers a complete e-commerce solution consisting of PA-DSS validated shopping cart software, PCI compliant ecommerce hosting, credit card processing services and custom website design & development. Over 50,000 merchants use Miva Merchant’s highly customizable, intuitive and scalable ecommerce software. These merchants range from hand-selected boutique product stores to manufacturers directly integrating their manufacturing with distributor access and an online retail presence. To see examples of online stores running on Miva Merchant, visit


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Dydacomp Announces New Partnership with CommerceV3

Tuesday, February 28th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ)–Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with CommerceV3 (CV3), a dedicated eCommerce platform provider for multichannel merchants. The partnership enables a seamless integration between Dydacomp’s Multichannel Order Manager, the leading PCI compliant commerce management solution for SMBs, and CV3 to sync and manage inventory, order processing, fulfillment and shipping.

 “Dydacomp’s goal is to create comprehensive solutions that produce efficient business processes that will help users grow their businesses,” stated Fred Lizza, CEO of Dydacomp.“Through this new strategic partnership with CV3, Dydacomp continues to take the necessary steps to meet the unique needs of each company. CV3 users now have the opportunity to implement the most complete commerce management solution and M.O.M. users can choose to use CV3’s powerful eCommerce platform.”

The partnership makes it easier for eCommerce merchants to enhance and expand their operations. They can use CV3 to capture and convert online sales while relying on M.O.M. to control back office functionalities. CV3 offers eCommerce tools that users can leverage to create an attractive online presence and increase conversions.

“We are excited about this new partnership. Dydacomp is an industry leader in order and inventory management capabilities for multichannel merchants,” says Blake Ellis, CEO and Founding Partner of CommerceV3. “CV3 users can now capitalize on M.O.M.’s robust feature set without having to worry about making the connection to their successful eCommerce sites.”

The Dydacomp and CommerceV3 partnership will allow all clients to simplify and improve the efficiency of their business processes. The integration provides CV3 users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Dydacomp will also be a sponsor at CV3’s upcoming user conference on March 18th to the 20th in Orlando, Florida. The event will focus on utilizing all of the features and functionality of CV3, marketing opportunities, general business education and meeting with CV3’s partners.

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Best Practices to Help Online Retailers Convert Abandoned Shopping Carts into Completed Transactions

Wednesday, February 22nd, 2012

Posted By: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced best practices that will help merchants successfully target consumers to reverse the growing trend of abandoned online shopping carts.

According to a 2010 Forrester Research report, 88 percent of online consumers surveyed responded that they have abandoned their online shopping carts without completing a transaction. The same report reveals that the rate of abandonment overall was 51 percent1. Some of the top reasons given for not following through with an online purchase are:

• Not wanting to pay for shipping costs
• Cost of purchase was more than expected
• Shopping cart was being used as a research tool for cost comparison
• Checkout process too complicated

“Once consumers have moved to the checkout process during an online shopping experience, we begin seeing a significant drop off between those who walk away from the transaction and those who complete it,” said Fred Lizza, CEO of Dydacomp. “Consumers will continue to use websites to research costs and find the best value; however, merchants can be more diligent in converting what these shoppers put into their carts into completed purchases. With a few site changes, online retailers can begin reversing the spiraling trend of abandoned shopping carts.” The success of an online business is predicated on getting the consumer to the checkout process and finalizing the transaction. Along the way there are a number of steps online retailers can take to shift a healthy percentage of abandoned carts into completed transactions.

The following best practices from Dydacomp can boost that conversion rate:

• Incorporate a third-party service, such as buySAFE, that provides a seal of approval that verifies to the consumer that the merchant is reputable and all information shared over the   site is guaranteed secure. Having this seal has resulted in a six-percent increase in
conversion rates, according to buySafe.

• Make online coupon codes available on third-party websites that award consumers with a discount on their entire purchase.

• Offer free shipping, if possible. Many consumers are coming to eCommerce sites to avoid having to drive to stores and shopping centers to make their purchases, and the free shipping offer will reinforce the benefit of online shopping, as many of the larger etailers have learned.  However, most small businesses can’t afford to offer free shipping. In that case, it’s best to make sure you have linked your order management and fulfillment system directly to your carrier so that you can offer the customer the lowest shipping price options during checkout.

• Implement design changes that make your site less noisy, such as:

o Changing the color and size of the “Proceed to Checkout” button to make it larger and bolder.
o Decreasing the size of the “Continue Shopping” button which distracts consumers from moving to the checkout process.
o Removing the side navigation menu on the website so consumers remain focused on the products they want to buy, rather than giving them other options to move throughout the site.

• Capture shopping abandonment data and run target campaigns using a strategic email tool, such as eWayDirect, to drive consumers back to the site to complete orders. Study shopping abandonment data on an on-going basis and continue testing to increase conversion percentages from basket to paid order.

• Implement a persistent shopping cart to allow returning consumers to see what they left in their cart and have the opportunity to complete the transaction.

• Run online retargeting campaigns through online ad services, such as FetchBack, to make sure offers are top of mind with consumers.

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Dydacomp Announces New Partnership with HighJump TrueCommerce EDI Solutions Group

Thursday, January 19th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with HighJump TrueCommerce EDI Solutions Group, a global provider of supply chain management software and Electronic Data Interchange (EDI) solutions. Dydacomp’s Multichannel Order Manager (M.O.M.) users will be able to leverage TrueCommerce EDI Platform to exchange transactions across a wide range of industries including retail, banking, healthcare and government.

As the preferred EDI solution for Dydacomp, TrueCommerce EDI Solutions enables M.O.M. users to easily comply with EDI requirements, while making their overall eCommerce and multichannel businesses more efficient. It includes Transaction Manager™ EDI translation software that translates information from an accounting system into the EDI format, data mapping that allows the accounting system to sync with a customer’s system, the transaction network needed to send and receive EDI transactions, and ongoing EDI support and maintenance services.

“Our goal at Dydacomp is to deliver solutions that streamline and automate processes,improve efficiency, and increase revenue for our users,” said Fred Lizza, CEO of Dydacomp. “With this new partnership, our clients can integrate a robust, complete EDI system with M.O.M. This adds flexible features for M.O.M. users that facilitate their ability to run their businesses to meet their unique needs.”

M.O.M. is the leading integrated eCommerce and PCI compliant order management software built for eCommerce, multi-channel and distribution businesses. It effectively handles order importinventory management, order fulfillment, and order processing automation for efficient commerce management.

“The TrueCommerce EDI Solutions Group is focused on making EDI painless and helping businesses streamline their order transactions to their customers,” said Russell Fleischer, CEO of HighJump Software. “As the preferred EDI partner of Dydacomp, more users will experience the benefit of EDI and multichannel distribution processes.”

About HighJump Software Inc.
HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries.

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Dydacomp Partners with Magento® Enabling Users to Improve Online Business Operations

Tuesday, January 17th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a strategic partnership with Magento, the world’s leading open-source eCommerce platform. This partnership reinforces Dydacomp’s ability to provide Magento users with its industry-leading SMB commerce management solution, Multichannel Order Manager (M.O.M.), to automate and improve their online business operations and overall efficiency.

“Magento has quickly become the eCommerce solution of choice for merchants of all sizes, including over 100,000 small to medium-sized businesses looking for an affordable, fully functional and attractive eCommerce site,” said Fred Lizza, CEO of Dydacomp “As these businesses grow, they need to integrate an ordercustomer and inventory management solution to successfully operate in the competitive multichannel market. The addition of Dydacomp to the Magento Partnership Program solidifies our ability to provide these vital management functions to Magento users and continue to be the commerce management solution of choice for multichannel merchants.”

M.O.M. Version 8 offers the ability to seamlessly integrate with Magento Go, Community and Enterprise Editions via its open API or using the BizSyncXL extension from Freeportway available on Magento Connect. This integration provides Magento users with a PCI Compliant solution that can import orders, handle point-of-purchase or telephone orders, automate order workflow, track and manage products and inventory data as well as track, organize and access customer information for improved levels of service.

Magento allows users to create powerful and graphic-rich eCommerce sites that result in higher conversion rates. As a direct result of these increased sales, eCommerce businesses may need more capabilities than Magento’s stand-alone shopping cart. This is where M.O.M. steps in to integrate order processing, payment processing, inventory management and shipping in one efficient multichannel solution at prices small and medium-sized merchants can afford.

“We are excited to have Dydacomp become a member of our Industry Partner Program. M.O.M. enables Magento merchants to leverage their investment to grow and become more efficient in the back office,” said Phil Robinson, Vice President of Business Development at Magento.”This Extension facilitates the integration between Magento’s eCommerce platform and M.O.M.’s backend functionalities to create a user-friendly interface merchants can continually rely on to run daily business operations.”

About Magento
The Magento eCommerce platform serves more than 110,000 merchants worldwide and is supported by a global ecosystem of solution partners and third-party developers. Magento is a feature-rich, open-source, enterprise-class platform that offers merchants a high degree of flexibility and control over the user experience, catalog, content and functionality of their online store. Magento Enterprise, the company’s premiere solution, enables mid- to large-sized merchants to build and run world-class online stores. Magento Enterprise has been adopted by thousands of the world’s leading merchants and brands. Magento Go, the company’s hosted software-as-a-service solution, provides small merchants with the tools to help them succeed online – from payments to inventory management.

In 2011, Magento was acquired by eBay Inc. and became part of eBay’s X.commerce business unit. Magento is based in Los Angeles and employs more than 375 people worldwide. For more information, visit

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