Posts Tagged ‘press release’

Dydacomp Announces New Vice President of Sales

Thursday, January 5th, 2012

Posted By: Dydacomp Staff

Mark Brandwein brings over 25 years of successful sales experience in software.

(Parsippany, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the appointment of Mark Brandwein as Vice President of Sales. He brings more than twenty-five years of successful sales experience in computer software and technology.

Mark is responsible for building Dydacomp’s sales organization in the U.S. and U.K. to drive new revenue growth for the company’s Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce management solutions. “This is a very exciting time to join the Dydacomp team and I’m looking forward to helping the organization grow even more. I know there’s a tremendous opportunity out there for small and mid-size merchants looking to increase efficiencies, boost productivity, and streamline and automate business-critical processes. In addition, as we explore on-demand initiatives, we will be able to revolutionize commerce management for these businesses,” said Mark.

“Mark joins Dydacomp with a very strong background in sales leadership to help build our world class team. We’re looking forward to his contributions as he takes advantage of our strong reputation and new partnerships to increase sales,” said Fred Lizza, Dydacomp CEO. “His experience selling both software and software-as-a-service solutions is a strong asset for us now, as we grow our sales team, and in the future.”

Prior to joining Dydacomp, Mark was the Director of Sales for the Americas for Infragistics, the world leader in software tools for user-interface development, where he was responsible for over $20 million in annual revenue. Prior to Infragistics, Mark held several sales leadership positions, including Sales Manager at PGI, Director of Sales at ALK Technologies, Sales Manager at Pitney Bowes, Regional Sales Manager at Sharp Systems, and Major Accounts Manager at Dell.

 

 

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Combat The Growing Threat of Fraudulent Transactions

Thursday, December 15th, 2011

Posted By: Dydacomp Staff

Dydacomp announced best practices retailers can implement to more closely monitor their inventory and safeguard their revenue from the expanding threat of fraudulent online orders. According to the 2011 CyberSource Online Fraud Report, more than one percent of all online transactions are potentially fraudulent orders which could equate to a significant impact on revenue and inventory.

Like a major data breach, fraudulent orders not only impact the bottom line but can also severely damage a retailer’s brand. Fraudulent orders deplete inventory and force merchants to be hyper vigilant with their ordering processes – resulting in less product available and a hassle for customers. Additionally, most card-issuing banks will side with the consumer, whose card data was used in the transaction, and refund them. But the merchant will not receive compensation for loss of inventory or revenue.

“Out of the $4 billion that our clients process on an annual basis, an estimated $48 million is at risk to fraudulent orders. In addition to this lost revenue and inventory, merchants suffer brand damage, which can be more costly in the long run. This is why we’ve focused on fraud protection in our latest version of Multichannel Order Manager,” said Fred Lizza, CEO of Dydacomp. “As smaller-sized businesses are increasingly becoming the target of fraudsters, there are steps that they can implement to detect fraud and protect their business.”

According to the CyberSource report, large online merchants protect their businesses daily from fraud by using up to eight automated and manual tools to detect and prevent fraud. But small businesses lack the resources in capital and human resources to implement those same mechanisms. The following best practices can help minimize vulnerabilities and reduce fraudulent orders:

  • Activate fraud prevention tools in the payment process and back office systems and create processes to review those orders that contain certain indicators of fraudulent activity.
  • Require card identification (CID) information – the extra three or four digits used for security on all credit cards – and address verification on all orders paid by credit card. Doing so typically ensures the buyer actually has the card in his hand and is shipping to the address associated with the card holder. Where it’s a separate ship to/gift to address, collect bill to address to verify authenticity.
  • Review past orders that have been fraudulent to identify the themes that are specific to your business.

Small businesses should also look closely at orders that contain any of the following to prevent fraud:

  • As electronics are the number-one products associated with fraud, review all electronic category orders.
  • Review orders shipping internationally.
  • Search for orders without a CID number or a CID that doesn’t match the credit card number.
  • Orders that are significantly larger than the average order size.
  • First time buyers.
  • Overnight requests

 

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Best Practices for Online Retailers During the Holiday Season

Thursday, December 1st, 2011

Posted By: Dydacomp Staff

PARSIPPANY, NJ, December 1, 2011 –

Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced a list of best practices that retailers should implement during the busy online shopping period that began on Cyber Monday and continues throughout the holiday season.

In 2011, six of every 10 consumers say they will do their holiday shopping online, according to a report on Dropdowndeals.com. According to that same report, the average consumer will spend nearly $900 during the holidays. Last year, shoppers spent $1.1 billion alone on Cyber Monday, which was a 16 percent increase over the year before. Given the ease of use and deals that can be found online, it benefits merchants to prepare their websites for increased traffic to ensure optimum performance and increase sales.

To meet the demand to shop online, retailers should take the following measures now to ensure their systems are prepared all holiday season:

  • Minimize updates: Minimize, or completely eliminate, site updates over the next six weeks. If critical updates are required they should be done during off-peak hours, between 3 – 8 a.m.
  • Test and Re-test: Design changes should also be kept to a minimum and avoided if the site can go without them. However, many online retailers will want to highlight special holiday promotions online. If updates are made, test those changes thoroughly before they go into production – then test them again. The cost of an error at this time of year is much higher than at lower traffic times. Add software that enables testing in multiple browsers, as there are a number of popular options available and you can’t predict what browser any one customer may be using; create and use a test page, never a live page and keep a backup of the original page in the event there are issues with the new page when it goes live.
  • Prepare for the Best: Imagine the highest number of shoppers or buyers that might visit your site at any one time. Now run a test using that number to see what happens to performance and site behavior. This can be done by using software that simulates many simultaneous shoppers all browsing and clicking at the same time, or the old fashioned way by getting employees, friends and others to all get online at the same time
  • Upgrade rich media solutions: Now that Adobe has announced it will begin phasing out support for Flash, merchants should look to take advantage of other rich media solutions, like HTML5.
  • Organize Data: Do your best to make sure your data, such as product descriptions and codes, prices and inventory on-hand information, is up-to-date, clean and indexed. Any bad data could introduce negative changes that result in lost sales.
  • Keep Open Communication: Always make sure your suppliers support contact information is available and know when they are accessible. Surprisingly, most merchants don’t know the exact times that they can contact their service providers for assistance, and many offer 24/7 customer support services.

“Cyber Monday kicked off the six most important weeks for retailers, as robust sales could result in many retailers closing their books on the year in the black. While Cyber Monday represents the busiest shopping day for online merchants, every day following is an opportunity to increase sales. For those retailers who rely on their eCommerce sites to deliver added holiday revenue throughout the season, ensuring those sites continue to operate effectively throughout the season is of the utmost importance,” said Fred Lizza, CEO of Dydacomp. “Taking the time to put best practices in place can be the difference between a successful holiday season and an average holiday season.”

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Dydacomp Launches Strategic Partnership with Web2Market

Tuesday, October 25th, 2011

Posted by: Dydacomp Staff

October 25,2011 (Totowa, NJ)-

Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced a strategic partnership with Web2Market, the leading provider of development, support and hosting for the AbleCommerce® Web storefront software. This will enable users of AbleCommerce to connect to Dydacomp’s Multichannel Order Manager (M.O.M.) software, creating a powerful end-to-end eCommerce solution.

The new partnership solidifies Dydacomp’s recent commitment to open up M.O.M.’s full-featured order management and fulfillment platform to eCommerce partners for the first time in the company’s history. By offering an open API in M.O.M. Version 8, small and mid-sized merchants have the most flexible and cost-effective options for managing eCommerce operations.

“We’re excited to welcome Web2Market to our growing list of partners who are able to take advantage of our open API. Web2Market’s clients now have the ability to focus on their core businesses and capitalize on the investments they’ve already made in AbleCommerce while adding M.O.M.’s robust back-office functionality. By combining these solutions, they will be able to scale operations, increase efficiencies, and drive their eCommerce business,” said Rob Coon, Senior Vice President of Dydacomp.

Web2Market will use the API to help merchants seamlessly integrate their AbleCommerce platform with M.O.M. Version 8 and adapt the system to meet their unique business needs. This connection gives them the tools to effectively and efficiently manage inventory, purchasing, suppliers, receiving and cross- channel customers. They have the ability to exchange data directly with M.O.M. to import and process orders, handle point-of-purchase or telephone orders, and automate order workflow, ensuring process integration and accurate order fulfillment.

“Web2Market is focused on helping merchants get the most out of AbleCommerce’s features and functionalities, and Dydacomp provides the back end functionalities that many of these merchants lack. This partnership will ensure these businesses have the most complete solution to thrive in the changing eCommerce landscape.” says Brad Kort, President of Web2Market.

A Webinar will be held on November 10th at 2:00PM EST to provide additional information about this partnership and how M.O.M. integrates with AbleCommerce.

For more information about the event and to register, visit:  https://www1.gotomeeting.com/register/391079313.

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Dydacomp and Harvey Software Strengthen Strategic Partnership with M.O.M. v8

Wednesday, September 21st, 2011

Posted By: Dydacomp

September 21,2011 (Totowa, NJ)-

Dydacomp and Harvey Software, Inc. today announced that the companies have strengthened their strategic partnership by including a powerful shipping feature in the latest release of Multichannel Order Manager (M.O.M.) at no additional charge. M.O.M. Version 8 integrates the Universal Shipping Interface (USI) to connect clients to Harvey Software’s Computerized Parcel System (CPS™) shipping software, speeding up the workflow in both fulfillment and shipping. Customers of both companies will benefit by having this interface available.

“Harvey Software has worked with Dydacomp for several years with the shared mission of saving our customers money and time. Many of our customers utilize M.O.M. for their order management, and we are very pleased to know that the CPS shipping software interface can be accessed now for no additional fee,” said Dan Turbeville, Harvey Software’s Chief Operating Officer. “As Dydacomp is one of our longstanding business partners, we are excited that this partnership now brings additional benefits to users of both programs. We continue to support Dydacomp’s order management solution as we work to make our CPS shipping software save our customers’ time and money on their shipping costs,” concluded Mr. Turbeville.

Through the USI, CPS is supplied with all necessary shipping information. Once the CPS user selects their preferred shipping method, the shipping service charges and tracking number are written back to M.O.M. The shipping department then receives quick and accurate shipping data from the order management application, and the customer service department gets the shipping information and tracking number back instantly. The connection between the two programs helps ensure quick fulfillment and accurate record-keeping.

“Dydacomp strives to provide our clients with the most robust order management tools as possible to thrive in today’s marketplace. One area that they can achieve significant cost savings is in shipping and we recognized that many of our clients purchase Harvey Software’s CPS shipping software to accomplish this. We felt it was important to support the connection between the two solutions, which is why we made the USI feature standard in M.O.M. V8. We know this will make it easier for retailers to use both programs to complete their orders quickly and save money,” said Rob Coon, Senior Vice President at Dydacomp.

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Dydacomp Announces New Senior Vice President of Product Development

Wednesday, August 3rd, 2011

Posted By: Dydacomp

August 3, 2011 (Totowa, NJ) – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, today announced the appointment of Kevin Loo as Senior Vice President of Product Development. He brings more than twenty-five years of product innovation successes and software development.

Loo is focused on enhancing the company’s multichannel software solutions to dramatically improve ecommerce business operations and efficiency while also developing Dydacomp’s long term cloud strategy. “I am excited to be a part of the Dydacomp team as we build out new features and functionality for our leading Multichannel Order Manager and shopping cart solutions directly and through strategic partnerships. We are also investing in initiatives to make order management, inventory management and integrated ecommerce available on demand to ensure platform flexibility for small and mid-sized online merchants,” said Kevin Loo.

“Kevin brings a considerable amount of product and engineering knowledge along with strategic leadership experience to Dydacomp. His strong background in developing on-premise and Cloud-based solutions will be instrumental in the expansion and enhancements made to future products,” said Fred Lizza, Dydacomp CEO. “We look forward to his contributions as he leads the development of our next generation solutions.”

Prior to joining Dydacomp, Loo was most recently the VP of Technology and Product Development at Cybershift, specializing in providing organizations of all sizes with Cloud-based workforce management solutions. Loo also brings a wealth of experience to Dydacomp by way of leadership assignments at companies including Sanofi-Aventis, Intelisys, Ernst & Young, AICPA and Hertz Corporation.

 

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New Standard Features for SiteLINK eCommerce Version 6

Thursday, July 7th, 2011

Posted By: Lisa Gittleman, Dydacomp Marketing SpecialistLisa Gittleman, Dydacomp Marketing Specialist

Dydacomp announced new feature enhancements for SiteLINK eCommerce Version 6. The update provides online merchants who rely on Dydacomp’s eCommerce solutions with additional, and now standard, tools to convert visitors to buyers in real time and through retargeting initiatives.

The SiteLINK 6 feature enhancements provide all merchants with:

  • Integrated product reviews and related editing controls
  • Recently viewed product reminder for shoppers
  • Persistent cart, for returning visitors to complete previously initiated transactions
  • Call center, hosted order entry screens for remote multichannel order entry
  • Online gift registry set up, management and announcement options
  • AddThis® social networking sharing controls

 

Al Pascale, Dydacomp’s Manager of eCommerce Services stated, “The increase in custom work requests from our existing SiteLINK eCommerce merchant base for features such as product reviews, recently viewed products, persistent cart, and social networking drove our decision to standardize the functionality and make the tools widely accessible. These features, along with online call center and gift registries, are now standard in SiteLINK Version 6 and are already helping our merchants improve eCommerce conversion rates and increase online revenue.”

In addition to the SiteLINK announcement, Dydacomp continues to expand eCommerce integration for small and medium sized online merchants through a partner strategy, making Dydacomp’s industry-leading order management solutions widely available to merchants on third party eCommerce platforms. These partnerships will provide key integrations with Dydacomp’s flagship product, Multichannel Order Manager (M.O.M.), to ensure that any online merchant, regardless of eCommerce platform, can effectively process orders, manage inventory and service customers effectively across channels. Dydacomp successfully launched this new partnership program at the Internet Retailer Conference in San Diego in mid-June.

Robert Coon, Dydacomp’s SVP of Business Development stated, “Partners and merchants alike are responding favorably, and in high numbers, to our recently announced eCommerce integration strategy. Feedback at June’s Internet Retailer Conference highlighted the value that these partnerships will have for both Dydacomp clients and partner clients. Regardless of which eCommerce vendor a business prefers, Dydacomp will be able to provide a back-office solution to help streamline all processes from shopping to shipping, and ultimately help these merchants succeed and compete online and off.”

Potential partners are encouraged to contact Dydacomp here to set up a meeting or call Robert Coon directly at 800-858-3666 ext 231 for details. SiteLINK users interested in adding these features to an existing site, fill out the form here.

For more Dydacomp Press Releases, click here.

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New Harvey Software/Dydacomp Partnership Expands Multichannel Order Manager Users’ Shipping Options

Wednesday, June 8th, 2011

Posted By: Lisa Gittleman, Marketing Specialist Lisa Gittleman, Dydacomp Marketing Specialist

Harvey Software, Inc. and Dydacomp announced today a strengthened partnership agreement that builds on their history of working together for over a decade. With Dydacomp’s Multichannel Order Manager (M.O.M.) already integrated with all versions of Harvey Software’s Computerized Parcel System (CPS™), the updated partnership agreement reinforces each company’s commitment to provide an enhanced, seamless domestic and international shipping process option for every M.O.M. user. The agreement also includes a new financial incentive to help every M.O.M. user that wants to add the additional shipping capabilities.


“With Dydacomp now a Certified Partner, this new agreement builds on our long history of successful collaboration. For the future, we plan to work together closer than ever to make CPS an even more effective shipping system for M.O.M. users,” said Terry Kennedy, Harvey Software’s Vice President of Alliance Marketing. “To use M.O.M. with CPS, the M.O.M. user just installs Dydacomp’s Universal Shipping Interface (USI) for Harvey Software, then configures the CPS for M.O.M. program for their version of M.O.M. and they are ready to ship,” continued Mr. Kennedy. “Helping M.O.M. users pay for the USI is a terrific new benefit for M.O.M. users under this new agreement. When a M.O.M. user purchases the USI module, they also receive a coupon from Dydacomp for the total cost of the USI towards the purchase of CPS. The bottom line is M.O.M. users pay nothing more than the normal cost of CPS to get started. This is another great aspect of this partnership for M.O.M. users,” explained Mr. Kennedy.

“Dydacomp’s goal is to provide Multichannel Order Manager and SiteLINK ecommerce merchants with the very best tools to streamline business processes and efficiently run their businesses. For over a decade, Harvey has provided M.O.M. users with complete and effective integrated shipping solutions to optimize shipping, fulfillment, and cross-carrier rate shopping,” stated Robert Coon, head of Dydacomp’s partnership program. “The strengthening of Dydacomp’s partnership with Harvey, combined with a new incentive program for new CPS merchants, solidifies our mutual dedication to providing merchants with the most robust solutions and is an example of Dydacomp’s ongoing commitment to strong and lasting partnerships,” Mr. Coon concluded.

About Harvey Software, Inc.
Harvey Software is an established, leading developer of globally ready, multi-carrier shipping software solutions, providing businesses with shipping solutions since 1983. Harvey Software’s premium shipping solution, the Computerized Parcel System (CPS™) increases profits, boosts domestic and international shipping efficiency, reduces shipping expenses and eliminates the inefficiencies of single carrier software systems. CPS is a FedEx® Compatible Solution, is UPS Ready®, USPS® certified and works with Internet Postage. CPS can be purchased, downloaded, installed, and supported all over the Internet.

Dydacomp will be demonstrating SiteLINK eCommerce and Multichannel Order Manager at the Internet Retailer Conference and Exhibition in San Diego June 14 – 17 at Booth 1204.

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Dydacomp Reports Double Digit eCommerce Growth in Quarter 1

Tuesday, May 31st, 2011

Posted By: Lisa Gittleman, Dydacomp Marketing Specialist Lisa Gittleman, Dydacomp Marketing Specialist

TOTOWA, N.J., May 26 , 2011 – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants,  announced today that SiteLINK eCommerce clients experienced a double digit increase in eCommerce revenue during the first quarter of 2011 compared to the previous year. This growth was in line with the eCommerce industry that, as a whole, saw a 12% increase in eCommerce revenue during the first quarter of 2011 over the same period a year ago, according to comScore Inc.  The average SiteLINK store’s growth was fueled by an impressive 11% increase in orders per day, as well as a continuing uptick in average order size throughout the first quarter of 2011.

“SiteLINK eCommerce merchants experienced an impressive holiday season that was able to jump start the strong eCommerce growth for the first quarter of 2011. SiteLINK eCommerce users recognize the value of the online marketplace to their business and strive to exceed consumers’ expectations for online shopping. SiteLINK merchant’s ability to streamline all eCommerce processes allows them to focus on growing their eCommerce revenues and not worry about the insignificant details,” said Al Pascale, Dydacomp Manager of eCommerce Services. “SiteLINK eCommerce merchants are able to capture these sales and illustrate to all small and medium sized merchants that there is an opportunity for online sales revenue regardless of business size and vertical.”

This trend appears to be continuing into the second quarter across all verticals, while certain verticals are showing a stronger than average growth at the start of the second quarter. For example, SiteLINK jewelry merchants saw a 46% increase in ecommerce revenue during the first month of the second quarter compared to the previous year. These jewelry merchants also experienced an impressive 80% growth in average order size year-over-year during April 2011.  Another vertical that experienced a promising start to the second quarter was the SiteLINK home furnishing merchants.  These merchants saw ecommerce growth with a 21 % increase in online revenue in April 2011 and a 23% increase in average order size year-over-year.

“The eCommerce industry continues to grow and become a more attractive channel to consumers as online shopping provides a more convenient shopping experience with lower prices. The first quarter growth seen across the eCommerce industry serves as proof,” continued Pascale. “SiteLINK eCommerce merchants are able to capitalize on the Multichannel Order Manager’s comprehensive feature set through the seamless integration to capture online revenue. Dydacomp provides multichannel merchants the tools to succeed in the competitive eCommerce channel, and SiteLINK merchants are surpassing our expectations. “

Dydacomp will be demonstrating SiteLINK eCommerce and Multichannel Order Manager at the Internet Retailer Conference and Exhibition in San Diego June 14 – 17 at Booth 1204.

For more press releases, click here.

 

Dydacomp Reports Double Digit eCommerce Growth in Quarter 1


TOTOWA, N.J., May 26 , 2011 – Dydacomp, a leading provider of business technology platforms for eCommerce and multichannel merchants, announced today that SiteLINK eCommerce clients experienced a double digit increase in eCommerce revenue during the first quarter of 2011 compared to the previous year. This growth was in line with the eCommerce industry that, as a whole, saw a 12% increase in eCommerce revenue during the first quarter of 2011 over the same period a year ago, according to comScore Inc. The average SiteLINK store’s growth was fueled by an impressive 11% increase in orders per day, as well as a continuing uptick in average order size throughout the first quarter of 2011.

“SiteLINK eCommerce merchants experienced an impressive holiday season that was able to jump start the strong eCommerce growth for the first quarter of 2011. SiteLINK eCommerce users recognize the value of the online marketplace to their business and strive to exceed consumers’ expectations for online shopping. SiteLINK merchant’s ability to streamline all eCommerce processes allows them to focus on growing their eCommerce revenues and not worry about the insignificant details,” said Al Pascale, Dydacomp Manager of eCommerce Services. “SiteLINK eCommerce merchants are able to capture these sales and illustrate to all small and medium sized merchants that there is an opportunity for online sales revenue regardless of business size and vertical.”

This trend appears to be continuing into the second quarter across all verticals, while certain verticals are showing a stronger than average growth at the start of the second quarter. For example, SiteLINK jewelry merchants saw a 46% increase in eCommerce revenue during the first month of the second quarter compared to the previous year. These jewelry merchants also experienced an impressive 80% growth in average order size year-over-year during April 2011. Another vertical that experienced a promising start to the second quarter was the SiteLINK home furnishing merchants. These merchants saw ecommerce growth with a 21 % increase in online revenue in April 2011 and a 23% increase in average order size year-over-year.

 

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