Posts Tagged ‘shipping rates’

Latest USPS Shipping Rates and M.O.M. Update Now Available

Monday, January 23rd, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

Due to the release of the 2012 USPS shipping rates, Dydacomp released the newest bi-weekly executable  on Sunday (two days early)to ensure that the USPS rates are up-to-date. This release includes both fixes and enhancements to improve  your Multichannel Order Manager system as well as the  lastest USPS shipping rates.

The newest release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 01.22.12) includes:

  • Latest 2012 USPS Shipping Rates
    • M.O.M. v8 users will find the addition of a new USPS shipping method called Priority Mail Regional Rate Boxes. These are best used for small packages being shipped a short distance.  The packages must be within the weight range (Box A 15 pounds, Box B 20 pounds, and Box C 25 pounds) and can’t contain hazardous material.  Delivery is normally within 2-3 days.
  • Improved integrated packing slips (L-Form, G-Form, etc.) for batches of 300 or more orders that are sent to the FedEx Ship Manager Server
  • Resolves the issue with emailing summary copy of invoices and quotations for M.O.M. v8 users.
  • Improved custom purchase order emails

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Posted in Dydacomp News, Multichannel Order Manager, Shipping | No Comments »

New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at and via phone at 973-237-0300.


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Important USPS Shipping Rate Update

Monday, April 18th, 2011

Posted By:  Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

To ensure that your business has the most accurate shipping rates for M.O.M. and SiteLINK, we have updated the United States Postal Services rates. The new USPS shipping rates went into effect on April 17, 2011 and you can easily update your shipping rates from Dydacomp Online Support if you have an active support contract.  Make sure your M.O.M. system is up-to-date with the most recent program update (the readme file for this program update is Knowledge Base Article# 39572

To install the latest rates:

1. Logon to Online Support

2. Choose Shipping Updates on the left menu.

3. Verify that your version of M.O.M. is selected on the left menu.

4. Click the “Go” button.

5. Click on the link Shipping Rates Instructions and follow the directions in the document.

One thing to keep in mind before updating is we recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change any unbilled shipping charges to reflect the latest rates.

We have made some modifications to Multichannel Order Manager to help accommodate USPS shipping rates. These include:

  • Since First Class is now separated with their own rates, the package type will now depend on what the shipping method selected for a box, and what the shipping method is setup to charge.
  • Added the Media Mail Commercial for single piece mailings through USPS.
  • Parcel Post/Parcel select rates have been split into two. Now Parcel Post/Parcel Select methods will default to Retail.
  • The Postage Statements paperwork will print at the shipping stage. We have changed the postage statement to accommodate the new rates that are added to First Class.

Check out this article on M.O.M. User Forum for a complete guide to the USPS changes made in the update. If you have any difficulty with installing these updates, please contact Dydacomp Technical Support via e-mail at or via phone at 973-237-0300.

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Free Shipping 2010

Thursday, December 16th, 2010

Posted by Michael Nardini, VP of Customer Satisfaction

As I mentioned in my previous blog, free shipping has been on the mind of many retailers this holiday season as just one of the many promotion techniques in their arsenals. This was to help drive consumers to loosen their grip on their wallets and spend more than last year online.  Recent numbers released from ComScore indicate that free shipping orders reached their peak on Nov. 21 last year with approximately 50% of all orders receiving free shipping but declined abruptly the following week.  This November, however, saw its peak a week later and higher at 55.1% during the week of November 28 with only a modest decline to 51.4% for the week ending December 5.  Tomorrow’s “Free Shipping Day 2010”, with over 1,500 major merchants participating, may create another statistical spike.

ComScore also noted that the average order totals were higher when free shipping was offered. The average order total for transactions with paid shipping averaged $86.58, while orders with free shipping averaged $125.20. This is just one of the many indicators of the importance of free shipping to consumers.  For further information, check out the article on ComScore blog .

Did you offer your customers free shipping? If you did, have you experienced similar results? Let us know! If not, what other kinds of promotion worked best for you this year?

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Posted in Ecommerce, Industry News | No Comments »

Washington Might Actually Be Listening to You

Thursday, September 30th, 2010

Posted by John Healy, CEO of Dydacomp

John Healy, Dydacomp CEOBelow is a copy of an email I just received from the Direct Marketing Association announcing that the Postal Regulatory Commission (PRC) this morning unanimously denied the US Postal Service’s (USPS) request to enact “exigent” price increases in 2011.  That means the USPS can still raise their rates but only up to the increase in the Consumer Price Index.  By way of background, let me get you up to speed:

* The PRC is made up of Congressional appointees that act as a Board for the USPS as it relates to mailing rates and changes

* The USPS loses billions of dollars each year due to the fact that:

  • Getting concessions from the unions on work rules that would reduce costs is extremely difficult
  • When the USPS hires a veteran they absorb the veteran’s retirement benefits regardless of the branch of the armed services they retired from and the federal government is released from that obligation
    • Veterans get preferential treatment because of their service to our country (and rightly so) in the civil servant hiring process
    • Time served in any branch of the armed services goes towards your time as a USPS employee

    *Congress passed a law two years ago that the USPS could not raise rates in any single year higher than the Consumer Price Index.  The USPS was granted, however, the ability to plead an “exigent case” meaning that in extreme cases they could present their point of view to the PRC to get an exception to raise rates higher than the CPI.  The first test of this was this year.

    Even though I am on the Board of the DMA, I have no insider knowledge on this issue other than what is stated below.  However, my guess would be that the PRC denied the USPS requests to force the unions to work with them to reduce the operating loss and for Congress to help with the unfunded veteran pension liability that creates much of the multi-billion dollar operating loss each year.  Stay tuned, but if you are still in the mail either for marketing or shipping purposes, this is at least a win for today.  Here is the email from the DMA:

    DMA Praises PRC Rejection of Postal Rate Hikes as Job Saving Action

    The Postal Regulatory Commission (PRC) this morning unanimously denied the US Postal Service’s (USPS) request to enact “exigent” price increases in 2011. The PRC said the USPS failed to justify an average 5.6% rate increase.

    DMA praised the PRC’s decision, having led efforts on behalf its members to encourage the PRC to reject the USPS request for an unlawful and exorbitant rate increase.

    The requested rate hike would have increased postal rates by nearly ten times the rate of inflation, requiring customers to pay an additional $3 billion annually for postage despite the current rate of inflation remaining close to zero. The PRC decision requires the Postal Service to continue following the current law, which limits any postage increase to the rate of inflation.

    “Today’s decision is a great victory for businesses and consumers.  The US Mail will remain a viable and affordable communications channel.  The knowledge that postage rates will not rise faster than inflation is also an important element for the business community already operating in an extremely challenging business environment,” said Lawrence M. Kimmel, DMA’s CEO.  “This, however, is only a first step.  USPS customers must continue to work together – and with Congress – to help the Postal Service maintain competitiveness in the marketplace.”

    USPS must now make critical decisions to cut costs and right-size its network and workforce.  As it conducts negotiations with many of its employees, the Postal Service must not lose sight of the fact that its financial well-being – and that of its customers – depend on immediate and significant cost reductions.

    “DMA will work closely with Congress to correct the overfunding of postal pensions so that companies are not taxed to subsidize other government programs,” concluded Kimmel.  “We are fighting for reforms that will ensure a viable postal system able to meet the needs of consumers and the business community for generations to come.”

    To learn more, please read:

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    Cut Your Abandoned Shopping Cart Rate with the Right Shipping Offers

    Tuesday, August 31st, 2010

    Posted by John Healy, CEO of Dydacomp

    John V. Healy, CEO of Dydacomp.Customer acquisition is going to become more difficult as large retailers are maximizing organic search and pay per click to sell more efficiently on the web and as comparative shopping engines handle more and more traffic.  Additionally, comparative shopping engines typically serve up the big sites first because they are able to offer lower prices and well known brand names, making it tough for you compete.

    As a result, when you finally do have someone on your site, you need to do everything in your power to convert them during that visit.   One of the marketing “weapons of choice” retailers often use to try to accomplish this is “free shipping.”

    We at Dydacomp have been telling our clients to be really careful about their shipping offers.  Shipping is a hard cost that has to be covered with a fee.  We estimate that Dydacomp clients spend around $150 million a year just in shipping.  Covering this cost can come at the expense of more sales:  according to Comscore Research a little over half of consumers surveyed are “somewhat likely” to cancel their entire purchase if free shipping is not offered.  But there is good news and that is almost 70% of those same consumers are willing to pay $9.99 and under for shipping:

    ComScore Data

    Carefully look at what Amazon does with shipping as well.  Most of the time they are trying to keep it below $9.99/order and this shipping expense issue is certainly one of the driving reasons they want to do fulfillment for you on the items you sell on (as well as speed of delivery).  Speaking of delivery speed, one of our Client Advisory Board members pointed out to us recently that you need show the consumer value in paying for shipping.  In his example free shipping can be offered as a tier, with a 7 – 10 day delivery window, while the paid for shipping options get the order delivered to the consumer faster.   One other benchmark: Many sites offer consumers free shipping over a certain dollar amount or if you are a member of their loyalty program both of which you can handle using Mail Order Manager.

    Finally a shipping rule of thumb from Dydacomp: you can probably get away with charging for shipping on orders under $100 if the shipping costs are close to what the consumer would have spent in sales tax for a reasonable delivery date, possibly 3 -5 days from placing the order.

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    Posted in CEO, Ecommerce | No Comments »

    Customer Input Matters!

    Tuesday, May 25th, 2010

    Posted by Michael Tsang, Dydacomp Technical Writer

    Last month, members of the FedEx® Integrated Solutions team visited Dydacomp to discuss the integration between Mail Order Manager and FedEx Ship Manager Ship Manager Server. We discussed the past year and provided feedback from our customers. FedEx® has seen daily shipment volume double from customers using the shipping integration in M.O.M. That’s great news for both FedEx® and for Dydacomp.

    We told FedEx® the shipment volume from Mail Order Manager can grow even further. Some new and existing users could not effectively use the shipping integration due to certain requirements for shipment transactions sent to FedEx Ship Manager Server. This includes requirements for telephone number, company name, commercial delivery checkbox matching shipping method, and shipment label expiration. Some of those FedEx® requirements either require changes to order processing or additional steps. FedEx® has told us they will continue to evaluate M.O.M. customer concerns and work with Dydacomp on enhancing our partnership and integration further.

    So how was Dydacomp able to bring these concerns to our business partner?  We have heard from new and existing customers using Mail Order Manager.  Here are a couple of venues where you can reach us with your suggestions and concerns:

    • Comment on a blog post
    • Existing customers can post in the Suggestions section of the Mail Order Manager forum or e-mail
    • Visit the Dydacomp booth #121 at the 2010 Internet Retail Conference & Exhibition from June 8 – June 11 2010 in Chicago, Illinois

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    Shipping Rate Updates

    Friday, April 30th, 2010

    Posted by Art Vivino, Dydacomp Technical Support Supervisor

    Art Vivino, Dydacomp Technical Support SupervisorWe had a customer that uses our UPS LINK integration who started getting billed by UPS for an additional amount for all shipments in a given week. This began a few weeks back and was for only 1 week.  This customer was rather upset and puzzled as to why they were getting this bill.  All attempts to inquire about this with UPS Support were met with the response “Talk to your software provider.”

    When the customer explained the issue, the first thing I checked was the date of the last shipping rate update.

     M.O.M. Global Parameters screen

    As I suspected, the rates were showing 2009. The customer was very relieved and appreciative that the resolution was this quick and easy.

    To prevent issues like this one, you can log into the Support section of our website and check to see if there are updates available with a more recent date than the one that appears in your Global Parameters.

    M.O.M. Support Downloads

    In speaking with some of our customers, they have told me of their experiences calling other companies’ support lines for other products that they use in their business. Much to my surprise, some of these companies are widely known global companies, yet the customer was surprised how unhelpful they were.

    When I look at what M.O.M. Support has to offer, and knowing that supported clients, year-over-year, are doing 23% better from a sales standpoint than those that are not supported, I can’t see any reason why a client would go without a Support contract.  There are several new Support options available that make it even easier to get the support your company needs. We are not “perfect”, but overall, we’ve been making significant advances in helping our customers and meeting the needs of their businesses.

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    Posted in Support | No Comments »