Posts Tagged ‘Support’

Latest M.O.M. Update Now Available

Wednesday, June 13th, 2012

Posted by: Michael Nardini, VP of Customer Satisfactionnardini Latest M.O.M. Update Now Available

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for international M.O.M. users as well as other updates.

This week’s executable (dated 06.12.12) includes:

  • Resolved LMM error to ensure user can export list based on customer attributes.
  • Increased speed for truncating PCI log.
  • Corrected UK credit card processing to send entire order number.
  • Revised Order Promotion Wording for UK M.O.M. users.
  • Added the user id to Useractivity table to track changes made in the Order Product Screen.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

 

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Latest M.O.M. Update Now Available

Tuesday, May 1st, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction nardini Latest M.O.M. Update Now Available

The latest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 05.1.12) includes:

  • The Global Parameters setting to define the number of copies to print for the Packing Slip and Invoice will now work for custom forms.
  • Resolved issue in  the apply customer payments screen stating the currency is invalid for M.O.M. UK systems.
  • Improved Amazon order synchronization to process if a single order fails to upload.
  • Resolved Miva orders duplicating when more than 750 orders are downloaded at one time.
  • Corrected issues with call schedule “speak to name” to ensure it now is listed under the selected customer name.

For a full detail of the fixes included in the update please log into Dydacomp Support Online.  If you have any questions, have trouble updating, or experience further issues, please contact Dydacomp Support by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest API Update Now Available

Wednesday, April 25th, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction nardini Latest API Update Now Available

The latest update for the Multichannel Order Manager v8 API is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice to improve your  inventory managementorder management, order fulfillment and order processing capabilities.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs.  To ensure the success of the update, each release will include documentation and some sample codes to demonstrate how to use the API.

The April API Update enhancements include:

  • Enable M.O.M Ebay functionalities in API.   You will now be able to use the M.O.M. API in conjunction with the Ebay API :
    • Download all new orders from Ebay
    • Upload M.O.M. order information and status to Ebay
    • Synchronize inventory with warehouse management system.
    • Publish new product information for auction to Ebay
  • New API property to determine how stock is pulled from inventory.
  • New function to update “Other Info.” Or Order Line Item’s alternate.
  • Modified functions to ensure output encrypted credit card and E-Check data will be masked.  Credit card data will be masked showing only the last four digits.  E-check data will be masked entirely.
  • New function to output all or selected stock fields and to update stock memo fields.
  • New function to output feed manager info.

For more information, download the latest M.O.M. API User Guide in the Support section of the Dydacomp website.

If you have any questions or trouble updating, the Dydacomp Support team is available Mon – Thurs 9am – 6:45pm EST and Fri 9 AM – 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily.

 

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Latest M.O.M. Update and M.O.M. v8.01 Now Available

Tuesday, April 3rd, 2012

Posted by: Michael Nardini, VP of Customer Satisfaction nardini Latest M.O.M. Update and M.O.M. v8.01 Now Available

The latest biweekly M.O.M. update is now available for download. M.O.M. V8 Users: This biweekly update (April 3,2012) includes the quarterly dot release V8.01. The update includes a number of enhancements to M.O.M.’s Amazon integration including improved categories and enhanced overall Amazon FBA support as well as all the biweekly updates from the past 6 months.

The latest M.O.M. V8.01 enhancements to the Amazon integration features expanded category management using Amazon’s Browse Tree Guide.  This provides the ability to group products into the most accurate categories.  We have added an import and export function for product descriptions and categories so you can mass update your Amazon items to increase your visibility on the Amazon Marketplace.   The update includes increased support for FBA, products. For a full detail of the fixes included in the update please log into Dydacomp Support Online.

There a few steps M.O.M. v8 users  must take before updating your system or you will receive an error.  with the Amazon Category Enhancement, users must download the Amazon Browse Tree Guide file from the Dydacomp Support site under Misc. Utilities. Also, Version 8.01 introduces new fields and tables to the existing database structure.  To avoid issues when implementing this update, please follow the below guidelines relating to your version of M.O.M.:

Standard (VFP) - have all users log out of MOM and one user with the latest program update log in.

Premium (SQL) - have a user with administrative access (SQL Server ‘dbo’ rights) log into MOM.  Users with this type of access will be prompted ‘Do you want to check for new objects of MOM 801 Build’.  Select ‘Yes’ at this prompt (This only needs to be done once).

Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable for M.O.M. v7(dated 04.03.12) includes:

  • Corrected shipping confirmation notices to ensure they are sent when the restrictions are set to none.
  • Solved issue that resulted in credit cards numbers becoming temporarily unhidden when working on the credit card batch.
  • Resolved issues with ACVM to ensure zip codes are accurately verified.

If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please back up your M.O.M. system before updating your M.O.M. system to the latest update.

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Latest M.O.M. Update Now Available For Download

Tuesday, March 6th, 2012

Posted By: Michael Nardini, VP of Customer Satisfaction

nardini Latest M.O.M. Update Now Available For Download

The newest bi-weekly M.O.M. release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 3.06.12) includes:

  • Modified order screen for back ordered items to remove credit card approval text (area is now blank) until items are no longer on backorder.
  • Strengthened Do Not Email connection between SiteLINK and M.O.M. to ensure emails are not sent to customers who select not to receive emails in SiteLINK.
  • Resolved error to ensure that the box label bar code is generated correctly when reprinting packing slips, such as a L Form.
  • New customizable product notation included for items added to an order through an order promotion.  For example, promotions that automatically add a free product with a minimum/maximum order total will display “Complimentary Order Promotion Item: STOCKNUMBER”now.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Beneficial Enhancements Added to M.O.M. v8 API

Friday, February 24th, 2012

Posted By: Michael Nardini, VP of Customer Satisfactionnardini Beneficial Enhancements Added to M.O.M. v8 API

The Dydacomp Development team has added a number of new enhancements to the M.O.M. v8 API in the lastest API update to expand Multichannel Order Manager’s capabilities. The latest M.O.M. API SDK installer is now available on the support section of our website. The M.O.M. v8 API enables your business to integrate M.O.M. with your eCommerce provider of choice.

These API updates incremental feature enhancements to M.O.M’s API to expand the capacity of the API and to ensure it meets your business needs. This February 2012 release includes a number of additions to improve integration between your eCommerce platform and M.O.M to help seamless process your online orders.

The February 2012 API Update includes:

  • New Sales Tax Utility
    • Showcases important API capabilities including how the API can be used to perform updates, using XML input files, to national, state, county, and zip sales tax tables.
    • Simplify your tax management for your business.
  • M.O.M. API: Test Connection Utility
    • Used to confirm API has been installed correctly.
  • New Accounting functions
    • Allow export of M.O.M. credit card merchant account information
    • Update sales tax rates for national, state, county, and zip
    • Export sales tax rates for national, state, county, and zip
  • New Order functions
    • Allow PayPal order entry
    • Allow pre-paid credit card order entry
  • New Shipping functions
    • Allow export of M.O.M. shipping methods information
  • Bug Resolutions:
    • Issue with shipping cost override on order has been resolved.
    • Issue with line item price override on order has been resolved.

For more information, download the latest M.O.M. API User Guide on the Support site under the Misc. Utilities section.

If you haven’t upgraded to M.O.M. v8 yet and want to learn more about how M.O.M. ‘s API can help you improve your eCommerce store today, click here to register for the API webinar.

If you have any questions or trouble updating, the Dydacomp Support team is available by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

Please remember to backup your M.O.M. system daily. 

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Latest M.O.M. Update Now Available

Tuesday, February 21st, 2012

Posted by: Michael Nardini, VP of Customer Satisfactionnardini Latest M.O.M. Update Now Available

The latest Multichannel Order Manager   update is now available for download on the support section of our website. Within this update, we have made some minor enhancements and a number of fixes for supported M.O.M. users to help improve  to help improve M.O.M.’s inventory managementorder management, order fulfillment and order processing capabilities.

This week’s executable (dated 02.21.12) includes:

  • Resolution for error that occurred when attempt was made to filter the Batch Order Making Utility orders by Demographics.
  • Corrected issue with UPS next day Saturday Delivery to ensure that it printed on the UPS barcode summary
  • Acceptable numbers have been added for Diners Club and Discover cards.
  • Resolution to ensure Add Special Pricing to products pulled up any products like 9.99 and 14.99 etc.

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Monday-Thursday 9am to 6:45pm EST and Fri 9am to 4:45pm EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Latest USPS Shipping Rates and M.O.M. Update Now Available

Monday, January 23rd, 2012

Posted by: Michael Nardini, VP of Customer Satisfactionnardini Latest USPS Shipping Rates and M.O.M. Update Now Available

Due to the release of the 2012 USPS shipping rates, Dydacomp released the newest bi-weekly executable  on Sunday (two days early)to ensure that the USPS rates are up-to-date. This release includes both fixes and enhancements to improve  your Multichannel Order Manager system as well as the  lastest USPS shipping rates.

The newest release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 01.22.12) includes:

  • Latest 2012 USPS Shipping Rates
    • M.O.M. v8 users will find the addition of a new USPS shipping method called Priority Mail Regional Rate Boxes. These are best used for small packages being shipped a short distance.  The packages must be within the weight range (Box A 15 pounds, Box B 20 pounds, and Box C 25 pounds) and can’t contain hazardous material.  Delivery is normally within 2-3 days.
  • Improved integrated packing slips (L-Form, G-Form, etc.) for batches of 300 or more orders that are sent to the FedEx Ship Manager Server
  • Resolves the issue with emailing summary copy of invoices and quotations for M.O.M. v8 users.
  • Improved custom purchase order emails

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Dydacomp Update from CEO Fred Lizza

Thursday, January 12th, 2012

Posted by: Molly Griffin, Marketing AssociateMolly 1 150x150 Dydacomp Update from CEO Fred Lizza

To help our clients gain a better understanding of the important  changes  initiated  by Dydacomp over the past several months, CEO Fred Lizza released a brief update to M.O.M. users  this week.

Happy New Year, M.O.M. and SiteLINK customers! As we kick off 2012, I wanted to take a moment to share with you some of the changes we have made to improve processes as well as what new developments you can expect from the company in the year ahead.

To begin with, we have heard your concerns and frustrations as well as requests for product and service enhancements and have made it a priority to deliver improvements across the board. I learned a lot from speaking personally to many of you as I traveled around for the M.O.M.  8 seminar series, and we have also started increasing the frequency of customer advisory board meetings.  Let me begin by addressing customer support.

Since mid-2011, we have:

  • Increased support staff by 10 percent
  • Added a “customer service” layer to inbound support, designed to address more issues on the first call
  • Shifted answering of support calls during normal business hours back to our NJ-based support center
  • Implemented new escalation procedures that elevate emergency issues to our most senior support staff in real time
  • Introduced new internal monitoring tools and metrics

In the short term, this has resulted in over 30 percent of all inbound support issues being resolved in real time, with hold times averaging less than two minutes. This is a good start, with more progress to come, and we will continue to look for your feedback and implement new processes to improve support in the coming year.

2011 was also a significant turning point from a product perspective. We made a significant strategic shift by deciding to open the M.O.M. product.  The initial effort resulted in the release of M.O.M. Version 8 and its new API.  The response to it has been overwhelmingly positive. And we have made related improvements in our published release schedule for M.O.M. Version 8. We have a very full 2012 M.O.M. delivery schedule planned, featuring twice-monthly bug fix releases with documentation of each fix, quarterly M.O.M. enhancement releases and monthly releases to the API.

2012 will be an exciting year for SiteLINK eCommerce customers also, as we begin the year with the launch of SiteLINK 7, creating end-to-end compliance for merchants on PCI-certified versions of M.O.M. and adding a new template enabling the creation of mobile storefronts. We continue to establish new partnerships to help you grow your businesses, and we’re investing in new technologies for the longer term future.

Finally, I wanted to say thank you to all of you – our loyal Dydacomp customers who have helped to prioritize these changes and improvements and identify the highest-impact innovations and advancements in our solutions. Much of what you will see in M.O.M. and SiteLINK eCommerce in 2012 is a direct result of listening to what our customers want in their order management and eCommerce solutions. I am looking forward to working more closely with all of you in 2012 on the exciting developments to come. Here’s to a successful 2012!

Sincerely, 

Fred Lizza

Dydacomp CEO”

We look forward to an exciting 2012 and hope that we continue to provide M.O.M. users the tools  needed to compete to today’s competitive multichannel marketplaces.  Have you noticed any positive changes from Dydacomp recently? Let us know by commenting below!

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New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

camodio2 New 2012 Shipping Rates Available

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

shipping rate update 2012 New 2012 Shipping Rates Available

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at Support@Dydacomp.com and via phone at 973-237-0300.

 

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