Posts Tagged ‘ups’

Important Information for UPS Users

Wednesday, February 15th, 2012

Posted by: Dydacomp Staff

According to an article in the Wall Street Journal:

“United Parcel Service Inc. spokeswoman Susan Rosenberg said Wednesday that the outages are not affecting the movement of trucks or any other part of the operation. The problem is with some shipping applications that customers use to input and track shipments. Some are reporting problems getting into the system. ”

UPS expects that the issues should be resolved shortly. Dydacomp will
continue to monitor the issues and inform customers if UPS releases any
more information about the issues. Thanks


Posted in Industry News | No Comments »

New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at and via phone at 973-237-0300.


Tags: , , , , , , , , , ,

Posted in Dydacomp News, Ecommerce, Multichannel Order Manager | No Comments »

UPS WorldShip 14 for your Multichannel Order Manager System

Monday, May 9th, 2011

Posted By: Christine Amodio, Dydacomp Technical Writer and Trainer Christine Amodio, Dydacomp Technical Writer

UPS WorldShip has released version 14 that is an improvement over UPS WorldShip version 12, which was released last year.  If you are shipping via UPS require international shipping, this is the only UPS based solution for your Multichannel Order Manager.

If you are doing a new install of World ship, this guide will walk you through the installation process and help you correctly map you system.  To access the UPS WorldShip 2011 guide, click here.

If you are already using UPS WorldShip version 12, when you upgrade UPS system, the mapping for your M.O.M. system should update automatically.

UPS WorldShip is one of the many shipping integrations offered by Dydacomp for our Multichannel Order Manager system. If you run into any issue installing or upgrading WorldShip for your Multichannel Order Manager System, please contact Dydacomp Technical Support at (973) 237 0300 or through the online ticketing system.

Tags: , , ,

Posted in Multichannel Order Manager | No Comments »

Season of Shipping

Thursday, December 9th, 2010

Posted by Michael Nardini, VP of Customer Satisfaction  

This holiday season has shown an improvement over the past year’s holiday spending, which means shipping companies have seen the busiest season yet. FedEx has already announced that December 13 will be the busiest day in company history as they expect to ship 16 million packages around the world. UPS estimates that they will ship 23 million packages on its busiest day of the year, December 22.

December is already in full swing and the shoppers are rushing to finish up their holiday shopping online. Many customers have responded well to the many holiday promotions and free shipping offered by retailers this year. However, there is still plenty of time for shoppers to make purchases and still have their packages by Christmas Day. You want to make sure your customers realize that shipping companies handle more and more packages as the holiday season draws to an end so they don’t want to wait too long to shop.

Informing your customers and ensuring they understand how long it will take your company to process orders before they are handed off to shipping companies is important to keeping customer satisfaction high. You want to make sure your customers are fully informed throughout the order process and are able to track their packages from start to finish. This prevents any issues arising due to lost packages or failing to deliver packages when customers “assume” they should arrive.  To keep the customers informed, provide them with the various deadlines that shipping companies are created to ensure packages are delivered by Christmas Day.  This prevents any surprises from arising as the deadlines are clearly laid out and allows you to charge a higher shipping rate if customers wait too long and need to rush shipping.

Check out the shipping deadlines below for UPS, USPS, and FedEx (remember these are the dates these companies need to have the package in their possession):

Wed. Dec. 15: Deadline for “Parcel Post” through U.S. Postal Service and FedEx’s “SmartPost” shipping methods.

Fri. Dec. 17: Deadline for  FedEx’s “Ground” and “Home Delivery.”

Mon. Dec. 20: Deadline to ship through USPS’s “First-Class Mail.”

Tues. Dec. 21: Deadline for “3 Day Select” shipping through UPS, FedEx’s “Express Saver” and the USPS’s “Priority Mail.”

Wed. Dec. 22: Deadline for “2nd Day Air” through UPS, USPS’s “Express Mail” and FedEx’s “2Day” to ensure that your package gets to its destination by Christmas Eve.

Thurs. Dec. 23: Ultimate deadline to ship a package and have it arrive before Christmas. Packages shipped with UPS’s “Next Day Air” and any type of overnight shipping through FedEx will arrive on the 24th. However, FedEx does appear to have same day shipping option for the 25, but there is a high charge attached to this service.

How have you kept your customers informed about shipping deadlines? Have you coordinated your any of your holiday promotions to fit these deadlines?

Tags: , , , , , , ,

Posted in Ecommerce, Industry News | No Comments »

Shipping Rate Updates

Friday, April 30th, 2010

Posted by Art Vivino, Dydacomp Technical Support Supervisor

Art Vivino, Dydacomp Technical Support SupervisorWe had a customer that uses our UPS LINK integration who started getting billed by UPS for an additional amount for all shipments in a given week. This began a few weeks back and was for only 1 week.  This customer was rather upset and puzzled as to why they were getting this bill.  All attempts to inquire about this with UPS Support were met with the response “Talk to your software provider.”

When the customer explained the issue, the first thing I checked was the date of the last shipping rate update.

 M.O.M. Global Parameters screen

As I suspected, the rates were showing 2009. The customer was very relieved and appreciative that the resolution was this quick and easy.

To prevent issues like this one, you can log into the Support section of our website and check to see if there are updates available with a more recent date than the one that appears in your Global Parameters.

M.O.M. Support Downloads

In speaking with some of our customers, they have told me of their experiences calling other companies’ support lines for other products that they use in their business. Much to my surprise, some of these companies are widely known global companies, yet the customer was surprised how unhelpful they were.

When I look at what M.O.M. Support has to offer, and knowing that supported clients, year-over-year, are doing 23% better from a sales standpoint than those that are not supported, I can’t see any reason why a client would go without a Support contract.  There are several new Support options available that make it even easier to get the support your company needs. We are not “perfect”, but overall, we’ve been making significant advances in helping our customers and meeting the needs of their businesses.

Tags: , , , , , , ,

Posted in Support | No Comments »