Posts Tagged ‘User Conference’

Survey Sheds Light on SMB eCommerce Trends and Challenges

Thursday, June 21st, 2012

Posted by: Dydacomp Staff

Dydacomp today announced the results of a survey highlighting emerging industry trends and challenges. Interestingly, while respondents overwhelmingly had not yet considered a SaaS-based solution for their business (63 percent), they clearly saw the benefits of the SaaS model. Furthermore, despite an increase in consumer spending, the majority (more than 50 percent) of SMBs still cite attracting new customers as their number-one goal.

The survey was conducted at Dydacomp’s annual User Conference, held on June 4, 2012 in Chicago. Dydacomp clients, representing all major vertical industries, gathered to discuss best practices and industry insights to enable small and medium-sized businesses (SMBs) to get the most out of their Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce solutions and drive revenue growth. Highlights from the conference included panel discussions with Dydacomp customers and a keynote speech by Tim Parry, Senior Content Manager at Multichannel Merchant, who addressed why direct merchants need to embrace cross-channel marketing and how retailers can connect those channels to provide a seamless customer experience.

At the conference, Dydacomp conducted a survey of attendees to understand what is of top concern to today’s SMBs as well as their opinions on SaaS-based solutions. The survey revealed interesting insight into what SMBs are looking for in technology solutions, as well as challenges they face.

Key survey findings included:

  •  Given current economic conditions, attracting new customers remains a top challenge for SMB retailers, with more than 50 percent citing it as their number one concern.

   •  23 percent responded that deploying a technology infrastructure to manage online stores and orders is a significant challenge, underscoring the importance of order management solutions.

   •  Emerging channels are hot topics in the industry. Nearly 50 percent of respondents are interested in leveraging mobile and more than 25 percent want to understand how to use social media channels, such as Facebook and Twitter, to attract new customers. However, respondents reported minimal interest in leveraging QR codes.

   •  A majority of respondents said that the most important factor for their customers when shopping is the ability to easily find products.

   •  In examining what aspect of an order management system is most important to their customers, respondents ranked order processing as the most important factor.

   •  While SaaS offers many benefits for the SMB market, more than 6o percent of respondents said they have not yet evaluated any SaaS solutions for their business.

   •  However, the benefits respondents equated with SaaS are significant with 38 percent identifying the ability to integrate multiple systems, such as Webstore, payment processing, shipping and accounting as a positive. Another 38 percent cited having someone else manage infrastructure as a major benefit of SaaS.

“This year’s user conference was a huge success, and we are looking forward to growing the event next year,” said Fred Lizza, CEO, Dydacomp. “The data we acquired from our customers during the conference is invaluable; it revealed that today’s SMBs are open to leveraging new channels to attract customers and that they are beginning to see the benefits of SaaS solutions – even though they have yet to evaluate the solutions themselves. This opens up significant opportunity as we continue to grow and innovate our offerings and the company.”

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Posted in Dydacomp News, Ecommerce, Multichannel Order Manager, Press Release | No Comments »

Dydacomp’s Upcoming User Conference Will Provide eCommerce Best Practices and Industry Insight

Wednesday, May 16th, 2012

Posted by: Dydacomp Staff

(Parsippany, NJ) – Dydacomp announced the company will be holding its User Conference in Chicago, Illinois on June 4, 2012. The one-day client event will focus on best practices and industry insight to enable small and medium-sized businesses to get the most out of their Multichannel Order Manager solution and drive revenue growth.

The keynote speaker, Tim Parry, Senior Content Manager at Multichannel Merchant, will address why direct merchants need to embrace cross-channel marketing, and how retailers can connect those channels to provide a seamless customer experience. He will also present real-world examples of merchants who have synchronized multiple channels–such as email, print, social, mobile and eCommerce–and why they are winning the game as cross-channel merchants.

“We are excited to provide our clients with an ideal learning and networking environment so they can interact with Dydacomp staff, partners, and industry experts. We are looking forward to Tim Parry’s valuable insight and know our clients will benefit from his research. His keynote will be part of a packed agenda that will make this event the most informative one we’ve ever offered,” said Fred Lizza, CEO at Dydacomp

There will also be a panel discussion featuring a diverse group Dydacomp’s largest customers and seasoned users who have successfully grown their multichannel businesses with the help of M.O.M. They will discuss today’s top trends and challenges, and provide details on how the most savvy M.O.M. users from diverse industries are addressing them. In addition, Aaron Parnes, marketing manager at, will share his successful integration of Magento Enterprise as their eCommerce platform and M.O.M. to handle their multichannel operations.

Breakout sessions for SiteLINK eCommerce users will allow them to explore how they can get the most out of mobile commerce and protect themselves from costly security breaches. Dydacomp Support Staff will also be on hand for one-on-one Support clinics to give users the opportunity to ask questions and discover how they can optimize Dydacomp solutions for their unique business needs.

Additional information about Dydacomp’s User Conference can be found at  Click Here to Register Today!!

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Posted in Dydacomp News, Ecommerce, Industry News, Multichannel Order Manager | No Comments »

Happy Friday!

Friday, May 4th, 2012

Posted by: Molly Griffin, Marketing Associate

Happy Friday everyone! Just wanted to send out a special thank you to everyone over at Utz Quality Snacks for all the great treats they sent to the Dydacomp team today!  It was a great way to end a busy week!

Don’t miss your opportunity to meet and connect with the Dydacomp team and other M.O.M. users at the Dydacomp User Conference on June 4, 2012 in Chicago Illinois. Register today!  Learn more about all the great activities we have planned for our M.O.M. users here.

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Software Forms Plus To Sponsor Dydacomp User Conference

Thursday, May 3rd, 2012

Posted By: Molly Griffin, Marketing Associate

Have you registered to attend the Dydacomp User Conference yet? There will be a M.O.M. users and partners form across the country at the Dydacomp User Conference on June 4,2012 in Chicago. One of the sponsors that will present at the event is long time Dydacomp Partner, Software Forms Plus. They provide M.O.M. users with the professional and functional forms needed to run a successful business. They offer a diverse variety of forms that range from invoices to combined label/forms that can be very beneficial to your company. From generic cost saving forms to custom designed forms, they can provide you all the forms your need for your M.O.M. solution.

In today’s competitive eCommerce marketplace, it is more important than ever to build and maintain a consistent brand image. One area in which your business can help build brand awareness is through custom forms. This enables you to ensure your customers receive professional forms that match your business. This will help increase bran recognition and ensure your business remains professional in the eyes of your customers.  Not only are customized forms important for increasing your brand image, they can help improve your overall order processing.

These forms can enable your business to:

  • Eliminate the time required to match shipping labels with proper forms.
  • Greatly reduce the risk Shipping Errors due to inaccurate labels and forms.
  • Increase customer satisfaction with user friendly Return/Exchange Information with Pre-Printed Product Return Labels.
  • Deliver a consistent brand image to customers.

Don’t miss your opportunity to meet and connect with the Software Forms Plus at the Dydacomp User Conference on June 4, 2012 in Chicago Illinois. Register today!  Learn more about all the great activities we have planned for our M.O.M. users here.

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Network With Dydacomp Users In Your Area

Tuesday, April 17th, 2012

Posted By: Fred Lizza, Dydacomp CEO  

Many of the Dydacomp customers I meet with express interest in networking and connecting with other Dydacomp users in their local area; however many of you do not know where to go to find other Dydacomp users.  In response to these requests, we have created regional  forums in the Supported M.O.M. User Forum. Our aim is to facilitate networking and communication with Dydacomp users in your local area.

These new local user forums can be accessed from the support section of the Dydacomp website as a subsection of the Dydacomp user forum.  We have set up a group for 4 major regions (Northeast, Southeast, West, and Midwest/Southwest) and invite all M.O.M. and SiteLINK users start interacting in the discussions. We also encourage members of each regional group to share contact details to make communication and connecting offline easier.

Our objective is that these communications and networking opportunities will have a positive impact on your daily operations and help you build stronger, more profitable businesses. Please share tips, ask questions and take advantage of the networking potential found within Dydacomp community.

In the interest of further strengthening and building community for our customers we have also announced Dydacomp’s first  user conference.  Be sure to register for this event in June 4,2012 in Chicago, IL. Join the Dydacomp management team, Dydacomp support and product development team members, partners and other Dydacomp users from across the country at this one day event held just prior to the 2012 Internet Retailer conference.  To learn more information please visit: here to register!

We hope you enjoy visiting the community, return often, and become an active member and frequent contributor in your regional forum.


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Posted in CEO, Dydacomp News, Multichannel Order Manager | No Comments »

Join Us For The First Annual M.O.M. and SiteLINK User Conference

Friday, March 9th, 2012

Posted by: Molly Griffin, Marketing Associate

Dydacomp is excited to announce the First Annual M.O.M. and SiteLINK User Conference. This one day user conference will be held June 4, 2012 in Chicago, IL to coincide with Internet Retailer 2012. Don’t miss this opportunity to network with the Dydacomp Executive Team and M.O.M. users from across the country.

The agenda will be focused on providing you with the beneficial information that will help grow your business. You can expect to learn valuable M.O.M. and SiteLINK tips, industry best practices, insight from industry leaders, and much more.

Here is a preview of the list of sessions for the event:

  • Getting the Most From M.O.M.
  • Optimizing Inventory Management
  • What’s New with M.O.M.
  • Improving your Cross Channel Customer Experience
  • Customer Case Study
  • PCI Compliance for the SMB
  • Warehouse Efficiency
  • Coming Attractions / Product Roadmap Discussion

First Annual M.O.M. and SiteLINK User Conference
 June 4, 2012
 Embassy Suites, Chicago, IL
 8:30am-4:30pm CST 
 $79 early bird registration by April 30th

Register now!

Three Reasons You Must Attend The  Dydacomp’s User Conference:

1. Gain insight into Dydacomp’s operations & product roadmap, network with Dydacomp’s executive team, hear industry best practices from leaders in the space, and more!

2. Dydacomp focused networking environment meeting M.O.M.& SiteLINK users from across the country and even your local area.

3. Interact with Top Dydacomp Partners, Vendors, and Consultants on location.

We look forward to seeing you there.  Click here to register now!

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Posted in Dydacomp News, Multichannel Order Manager | No Comments »