Posts Tagged ‘USPS’

Latest USPS ACVM Data Now Available

Thursday, March 22nd, 2012

Posted by: Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

ACVM allows your business to avoid shipping delays due to inaccurate addresses and ensures your customers receive their orders on time. Dydacomp ACVM users should have received an email this week informing them of the new option to download the latest shipping address update from UPS.

The Dydacomp team has also sent out the ACVM data disk in the mail to ensure that all customers have access to the new shipping address information before the January data expires at the end of this month.

Don’t have ACVM module for your M.O.M. system? The Address Correction and Validation module (ACVM) will compare key-entered, imported shipping and mailing addresses against actual USPS® data. The ACVM service can be used not only on individual addresses but to validate target customer lists created in the List Management Module (LMM). There are a number of necessary expenses needed to run your business, but address correction fees should not be one of them.  Avoid shipping address issues before they arise with the Address Correction Validation Module.

The Address Correction and Validation module (ACVM) relies on verified Address Data directly from the United States Postal Service that is updated each quarter to ensure accuracy. With the click of a button, easily compare key-entered, imported shipping and mailing addresses is against actual USPS® data in real time. This comparison will help ensure that all of the addresses you send packages to are valid and accurate every time.

In today’s competitive eCommerce marketplace, let ACVM help you improve customer satisfaction and reduce address correction fees today. Don’t let your business reputation suffer when ACVM can easily increase the validity of your customer address database.

For more information about Dydacom’s ACVM module, click here. To contact sales to learn more about adding ACVM to your M.O.M. system today at (800) 858-3666 or email us at sales@dydacomp.com.

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Latest USPS Shipping Rates and M.O.M. Update Now Available

Monday, January 23rd, 2012

Posted by: Michael Nardini, VP of Customer SatisfactionMichael Nardini, VP of Client Satisfaction

Due to the release of the 2012 USPS shipping rates, Dydacomp released the newest bi-weekly executable  on Sunday (two days early)to ensure that the USPS rates are up-to-date. This release includes both fixes and enhancements to improve  your Multichannel Order Manager system as well as the  lastest USPS shipping rates.

The newest release is now available for download on the support section of our website. Within this release, we have made some minor enhancements and a number of fixes for supported M.O.M. users.

This week’s executable (dated 01.22.12) includes:

  • Latest 2012 USPS Shipping Rates
    • M.O.M. v8 users will find the addition of a new USPS shipping method called Priority Mail Regional Rate Boxes. These are best used for small packages being shipped a short distance.  The packages must be within the weight range (Box A 15 pounds, Box B 20 pounds, and Box C 25 pounds) and can’t contain hazardous material.  Delivery is normally within 2-3 days.
  • Improved integrated packing slips (L-Form, G-Form, etc.) for batches of 300 or more orders that are sent to the FedEx Ship Manager Server
  • Resolves the issue with emailing summary copy of invoices and quotations for M.O.M. v8 users.
  • Improved custom purchase order emails

For a full detail of the fixes included in the update please log into Dydacomp Support Online. If you have any questions or have trouble updating, Dydacomp Support is available Mon–Thurs 9am to 6:45 PM EST and Fri 9am to 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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Ensure Accurate Shipping with Address Correction Validation

Wednesday, January 18th, 2012

Posted by: Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

Dydacomp has just mailed the most recent Address Correction Validation Module (AVCM) update so keep an eye out for the disk in the mail. All M.O.M. users with ACVM should keep an eye out for the update in the mail. The January 2012 release from the USPS will provide the most accurate addresses to date and ensure that your orders are shipping to accurate locations. These updated addresses will be valid for three months until we send out the next batch of updates in March 2012.

Address Correction and Validation Module Accurate Shipping

Don’t have ACVM module for your M.O.M. system? The Address Correction and Validation module (ACVM) will compare key-entered, imported shipping and mailing addresses against actual USPS® data in real time. This comparison will help ensure that all of the addresses you send packages to are valid and accurate.

Address correction fees can end up costing your business about $15 per mailing adjustment. These fees can leave you frustrated and with the decision whether your business will simply absorb the costs or charge your customer.  ACVM also allows your business to avoid shipping delays due to inaccurate addresses to ensure your customers receive their orders on time. The ACVM service can be used not only on individual addresses but to validate target customer lists created in the List Management Module (LMM). There are a number of necessary expenses needed to run your business, but address correction fees should not be one of them.  Avoid shipping address issues before they arise with the Address Correction Validation Module.

With ACVM you can:

  • Standardize Addresses for Quicker Parcel and Mail Delivery by Using USPS® Approved Abbreviations and Spellings
  • Add & Correct Zip+4 Information
  • Reduce Carrier Imposed Address Correction Charges
  • Improve Customer Service
  • Ensure Deliverability of Important Mail Such as Invoices, Statements and Renewal Notices
  • Shrink Postage and Promotion Piece or Catalog Waste Attributed to Bad Addresses
  • Maintain Vanity Addresses
  • Eliminate Unnecessary Returns and “Bad Will” Resulting From Inaccurate Data Entry and Incorrect Shipping Addresses
  • Perform Address Matching and Delivery Point Validation (DPV) Updated 6X Each Year
  • Use LMM Integration to Correct and Standardize Addresses for Mailing Campaigns

For more information about Dydacom’s ACVM module, click here. To contact sales to learn more about adding ACVM to your M.O.M. system today at (800) 858-3666 or email us at sales@dydacomp.com.

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New 2012 Shipping Rates Available

Tuesday, January 3rd, 2012

Posted by: Christine Amodio,  Dydacomp Technical Writer and Trainer

Christine Amodio, Dydacomp Technical Writer

2012 is here to stay and it is that time of year to update your Multichannel Order Manager solution to ensure you have the latest shipping rates published from the top shipping carriers.  Both FedEx and UPS implemented new rates as of January 2, 2012 and the U.S. Postal Service will follow with new rates effective January 22, 2012. All these updated rates can be found in the latest shipping rate update.

To get the newest shipping rates from FedEx,UPS, and USPS, please login to the Support section of the Dydacomp website:

1. Download and install the latest ‘program update’ for the M.O.M. software.

Note: M.O.M. 6.x, 7.x, and 8 Users should use the M.O.M. Auto Update Feature.

2. Download the latest shipping rates.

We strongly recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change actual shipping charges to reflect the latest rates. We also recommend that you back up your M.O.M. system prior to running any updates.

To help you ease the transition and easily update your rates in M.O.M., we have prepared detailed, step-by-step instructions so that you can perform these steps and implement the required updates on your own. The documentation can be accessed via the shipping updates section of the support site or by  clicking here.  To view a video that demonstrates how to perform the shipping rate update on M.O.M. 6 and higher, click here.  If you have any difficulty with installing these updates, Dydacomp Technical Support can be reached via e-mail at Support@Dydacomp.com and via phone at 973-237-0300.

 

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New ACVM Data is in the Mail

Thursday, October 6th, 2011

Posted by: Christine Amodio, Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

Dydacomp has just mailed the most recent Address Correction Validation Module (AVCM) update.  All Multichannel Order Manager users with ACVM should keep an eye out for the  disk with the new updated data  in the mail. You should expect the data by the end of this week or beginning of next week.

The July 2011 release will expire on October 28,2011 and the new data from the USPS will provide the most accurate addresses to date. These updated addresses will be valid from October 28,2011 until January 28, 2012 when we will be send out the next batch of updates.

Interested in adding the Address Correction Verification Module for your M.O.M. system? ACVM will compare key-entered, imported shipping and mailing addresses against actual USPS® data in real time. This comparison will help ensure that all of the addresses you send packages to are valid and accurate.

For more information about Dydacom’s ACVM module, click here. To contact sales to learn more about adding ACVM to your M.O.M. system today at (800) 858-3666 or email us at sales@dydacomp.com.

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All ACVM Issues Resolved

Monday, August 15th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction Michael Nardini, VP of Client Satisfaction

On August 8, 2011 a notification was sent by Dydacomp  informing all users that the fix for the Address Correction and Validation Module (ACVM) was available.  The resolution was to update M.O.M. with the program update released on August 5, 2011 (executable build date of 08/03/11).

As a result of changes in the August 2, 2011 program update (executable build date of 08/01/11), some users reported intermittent issues when validating addresses upon import. Those issues that were encountered met specific conditions that may not apply to all customers. These users were given a temporary resolution.

Dydacomp has resolved this issue in the latest program update released August 10, 2011 (executable build date of 08/10/11). It is recommended that all users update their M.O.M. system.  Please make a successful backup prior to updating M.O.M.  Download the newest executable by logging into the support section of Dydacomp’s website.

Thank you for your patience and we apologize for any inconvenience this issue may have caused. If you have any questions or concerns, please contact Dydacomp Technical Support.  The Support team is available Mon – Thurs 9 AM – 6:45 PM EST and Fri 9 AM – 4:45 PM EST by calling 973-237-0300. You can also contact Support via the online ticketing system by clicking here.

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ACVM Update

Friday, August 5th, 2011

Posted by: Michael Nardini, VP of Customer Satisfaction.Michael Nardini, VP of Client Satisfaction

The Dydacomp Team has been hard at work to resolve the recent issue that arose with M.O.M.’s Address Correction and Validation Module and USPS. The issue has been successfully identified and Dydacomp developers are currently finishing up final testing on the resolution.

Keep an eye on your email inbox as the release will be available early next week and we will distribute instructions for resolving the error. New ACVM disks will be sent out next week as well.

Again, we sincerely apologize for any inconvenience this may have caused your business.

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Important USPS Shipping Rate Update

Monday, April 18th, 2011

Posted By:  Christine Amodio, Dydacomp Technical Writer and TrainerChristine Amodio, Dydacomp Technical Writer

To ensure that your business has the most accurate shipping rates for M.O.M. and SiteLINK, we have updated the United States Postal Services rates. The new USPS shipping rates went into effect on April 17, 2011 and you can easily update your shipping rates from Dydacomp Online Support if you have an active support contract.  Make sure your M.O.M. system is up-to-date with the most recent program update (the readme file for this program update is Knowledge Base Article# 39572

To install the latest rates:

1. Logon to Online Support

2. Choose Shipping Updates on the left menu.

3. Verify that your version of M.O.M. is selected on the left menu.

4. Click the “Go” button.

5. Click on the link Shipping Rates Instructions and follow the directions in the document.

One thing to keep in mind before updating is we recommend that you process any unbilled orders prior to performing the Shipping Update. The Shipping Update will change any unbilled shipping charges to reflect the latest rates.

We have made some modifications to Multichannel Order Manager to help accommodate USPS shipping rates. These include:

  • Since First Class is now separated with their own rates, the package type will now depend on what the shipping method selected for a box, and what the shipping method is setup to charge.
  • Added the Media Mail Commercial for single piece mailings through USPS.
  • Parcel Post/Parcel select rates have been split into two. Now Parcel Post/Parcel Select methods will default to Retail.
  • The Postage Statements paperwork will print at the shipping stage. We have changed the postage statement to accommodate the new rates that are added to First Class.

Check out this article on M.O.M. User Forum for a complete guide to the USPS changes made in the update. If you have any difficulty with installing these updates, please contact Dydacomp Technical Support via e-mail at Support@Dydacomp.com or via phone at 973-237-0300.

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Season of Shipping

Thursday, December 9th, 2010

Posted by Michael Nardini, VP of Customer Satisfaction  

This holiday season has shown an improvement over the past year’s holiday spending, which means shipping companies have seen the busiest season yet. FedEx has already announced that December 13 will be the busiest day in company history as they expect to ship 16 million packages around the world. UPS estimates that they will ship 23 million packages on its busiest day of the year, December 22.

December is already in full swing and the shoppers are rushing to finish up their holiday shopping online. Many customers have responded well to the many holiday promotions and free shipping offered by retailers this year. However, there is still plenty of time for shoppers to make purchases and still have their packages by Christmas Day. You want to make sure your customers realize that shipping companies handle more and more packages as the holiday season draws to an end so they don’t want to wait too long to shop.

Informing your customers and ensuring they understand how long it will take your company to process orders before they are handed off to shipping companies is important to keeping customer satisfaction high. You want to make sure your customers are fully informed throughout the order process and are able to track their packages from start to finish. This prevents any issues arising due to lost packages or failing to deliver packages when customers “assume” they should arrive.  To keep the customers informed, provide them with the various deadlines that shipping companies are created to ensure packages are delivered by Christmas Day.  This prevents any surprises from arising as the deadlines are clearly laid out and allows you to charge a higher shipping rate if customers wait too long and need to rush shipping.

Check out the shipping deadlines below for UPS, USPS, and FedEx (remember these are the dates these companies need to have the package in their possession):

Wed. Dec. 15: Deadline for “Parcel Post” through U.S. Postal Service and FedEx’s “SmartPost” shipping methods.

Fri. Dec. 17: Deadline for  FedEx’s “Ground” and “Home Delivery.”

Mon. Dec. 20: Deadline to ship through USPS’s “First-Class Mail.”

Tues. Dec. 21: Deadline for “3 Day Select” shipping through UPS, FedEx’s “Express Saver” and the USPS’s “Priority Mail.”

Wed. Dec. 22: Deadline for “2nd Day Air” through UPS, USPS’s “Express Mail” and FedEx’s “2Day” to ensure that your package gets to its destination by Christmas Eve.

Thurs. Dec. 23: Ultimate deadline to ship a package and have it arrive before Christmas. Packages shipped with UPS’s “Next Day Air” and any type of overnight shipping through FedEx will arrive on the 24th. However, FedEx does appear to have same day shipping option for the 25, but there is a high charge attached to this service.

How have you kept your customers informed about shipping deadlines? Have you coordinated your any of your holiday promotions to fit these deadlines?

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Washington Might Actually Be Listening to You

Thursday, September 30th, 2010

Posted by John Healy, CEO of Dydacomp

John Healy, Dydacomp CEOBelow is a copy of an email I just received from the Direct Marketing Association announcing that the Postal Regulatory Commission (PRC) this morning unanimously denied the US Postal Service’s (USPS) request to enact “exigent” price increases in 2011.  That means the USPS can still raise their rates but only up to the increase in the Consumer Price Index.  By way of background, let me get you up to speed:

* The PRC is made up of Congressional appointees that act as a Board for the USPS as it relates to mailing rates and changes

* The USPS loses billions of dollars each year due to the fact that:

  • Getting concessions from the unions on work rules that would reduce costs is extremely difficult
  • When the USPS hires a veteran they absorb the veteran’s retirement benefits regardless of the branch of the armed services they retired from and the federal government is released from that obligation
    • Veterans get preferential treatment because of their service to our country (and rightly so) in the civil servant hiring process
    • Time served in any branch of the armed services goes towards your time as a USPS employee

    *Congress passed a law two years ago that the USPS could not raise rates in any single year higher than the Consumer Price Index.  The USPS was granted, however, the ability to plead an “exigent case” meaning that in extreme cases they could present their point of view to the PRC to get an exception to raise rates higher than the CPI.  The first test of this was this year.

    Even though I am on the Board of the DMA, I have no insider knowledge on this issue other than what is stated below.  However, my guess would be that the PRC denied the USPS requests to force the unions to work with them to reduce the operating loss and for Congress to help with the unfunded veteran pension liability that creates much of the multi-billion dollar operating loss each year.  Stay tuned, but if you are still in the mail either for marketing or shipping purposes, this is at least a win for today.  Here is the email from the DMA:

    DMA Praises PRC Rejection of Postal Rate Hikes as Job Saving Action

    The Postal Regulatory Commission (PRC) this morning unanimously denied the US Postal Service’s (USPS) request to enact “exigent” price increases in 2011. The PRC said the USPS failed to justify an average 5.6% rate increase.

    DMA praised the PRC’s decision, having led efforts on behalf its members to encourage the PRC to reject the USPS request for an unlawful and exorbitant rate increase.

    The requested rate hike would have increased postal rates by nearly ten times the rate of inflation, requiring customers to pay an additional $3 billion annually for postage despite the current rate of inflation remaining close to zero. The PRC decision requires the Postal Service to continue following the current law, which limits any postage increase to the rate of inflation.

    “Today’s decision is a great victory for businesses and consumers.  The US Mail will remain a viable and affordable communications channel.  The knowledge that postage rates will not rise faster than inflation is also an important element for the business community already operating in an extremely challenging business environment,” said Lawrence M. Kimmel, DMA’s CEO.  “This, however, is only a first step.  USPS customers must continue to work together – and with Congress – to help the Postal Service maintain competitiveness in the marketplace.”

    USPS must now make critical decisions to cut costs and right-size its network and workforce.  As it conducts negotiations with many of its employees, the Postal Service must not lose sight of the fact that its financial well-being – and that of its customers – depend on immediate and significant cost reductions.

    “DMA will work closely with Congress to correct the overfunding of postal pensions so that companies are not taxed to subsidize other government programs,” concluded Kimmel.  “We are fighting for reforms that will ensure a viable postal system able to meet the needs of consumers and the business community for generations to come.”

    To learn more, please read:

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